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Carole Nash: Insurance Broker reviews

Name: Insurance Broker
Rating: 3 (20 reviews)

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2.64

Based on 20 reviews, last reviewed 4th Sep 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

35%

20%

3 star

2 star

45%

Latest highest rating:

5

Excellent Prices. Excellent Prices. Easy to Work With. Very Helpful. First Class Service. Reviewed on: 4th September 2024

Latest lowest rating:

1

disgusting rude arrogant inept company, asked for a... disgusting rude arrogant inept company, asked for a vehicle change 48hrs later still not done luckily I checked before I drove away, so far been on th... Read more Reviewed on: 27th March 2024

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About this product

Our Carole Nash Insurance Broker reviews can help you to find out what life as a Carole Nash customer is really like. We know that a good Insurance Broker can help you when you're looking to find a new insurance policy...so why not tell us about your customer experience today! 

Carole Nash Insurance Broker reviews (20)

Review of the Carole Nash, Insurance Broker:

Great service

Never had any problems over several years. Competitive prices too Reviewed on: 6th July 2019

Happy with them.

I'm genuinely happy with Carol Nash.. hassle-free motorcycle insurance. Eight three recoveries a year if you break down. Excellent customer service generally very good with them. Customer complaints procedure also very good. Reviewed on: 3rd April 2023

Avoid them like the plague. Awful company - they WILL rob you

I was insured with them (for my car) 18 hours...18 HOURS before they text me to say that, with my old insurer, they had a "fault" claim for when my car windows were smashed by vandals - and which had not affected my NCD of 4 years. Due to this they wanted to change my policy and add an EXTRA £201; increasing my policy to just over £400 - 110%! Obviously I wasn't going to accept that, so i just said cancel & I'd look elsewhere. That is when they mentioned the dreaded "admin fee" of £25. I'd been insured (technically not been insured) for less than ONE DAY; during which THEY had changed my contract with them, not the other way round. Despite my protests and insisting they take no more money from me (I'd already paid a £19 deposit - which of course I was never going to see again) they were not moving! Pure, utter, greed! Insurance highway men! Avoid like the plague. Awful company! Reviewed on: 8th December 2022

Awful service

Bad customer service and that's if you can get through Reviewed on: 13th August 2022

Hassle free Motorbike Insurance

Efficient and easy to set up motorbike insurance with competitive prices Reviewed on: 13th January 2022

Real upfront insurance for Bikers of all ages.

I moved away as I got a cheaper quote,Big regrets,iwillonly goto insurance I can actually talk to direct in future,nota Chat line that does not correct my details with out an unbelievable fixed charge. Reviewed on: 8th October 2021

Utterly Useless

Utterly useless. For two days now have I been trying to get an MTA sorted on my policy, simply for a change of bikes. Everytime having to go through all the details again and again and again, only for it to be referred and then to come back with an additional £1000 on a policy that is less than half that (with full NCB and 20+ years licence, no accidents or convictions). Now having to cancel the policy and restart as the online portal will quote £580 - however, no one is answering the phones and the online chat just gets cutoff abrubtly as if the customer service reps aren't interested in solving thier problems - not even offering to take my phone number and call me back to get things resolved. Absolutely awful customer service trying to get this sorted and because of that I cannot in an any way recommend Carole Nash any more - what would they be like if I had to make a claim? Reviewed on: 24th June 2021

Great service with caring staff

I've had great service over the years, with competitive quotes and fantastic support a number of years ago when I had an accident. Bike collected, fixed up and delivered before my bones had started to heal. The workshop that was fixing the bike even called me a couple of times to see how I was and check rebuild details. A great company in my experience. Reviewed on: 23rd November 2019