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Cedar Tree: Travel Insurance reviews

Name: Travel Insurance
Rating: 4.84 (435 reviews)

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4.73

Based on 435 reviews, last reviewed 28th Apr 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

89%

2 star

Latest highest rating:

5

Cedar Tree Reliable. Simple. Great value. Cedar Tree have been my go to for the last couple of years and would recommend. Reviewed on: 23rd August 2024

Latest lowest rating:

1

I will not deal with this company again I will not deal with this company again, for adding one more day to a 17 day policy they wanted to charge me the equivalent of 50% of the previously c... Read more Reviewed on: 28th April 2025

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About this product

Cedar Tree Travel Insurance reviews (435)

Review of the Cedar Tree, Travel Insurance:

NO REFUND, LACK OF SUPPORT, BETTER GO SOMEWHERE ELSE

I have been with Cedar Tree for around 3 years now, not having to claim until half a year ago when my trip to Mexico was cancelled because of COVID by the airline. The airline only gave an option of a voucher which wasn’t a choice for me as wouldn’t know if I can travel soon, and when the airline goes bust you can’t do anything with it. But Cedar Tree made a point there that I should take the voucher and they won’t refund me even if I can’t travel next year. I have a Travel Disruption cover for situation like this but apparently it doesn’t work in this case. Not sure really when it works. In case of taking a voucher, I wouldn’t be able to seek assistance anywhere else, like my bank, Pay Pal, etc. so thank you for a great advice Cedar Tree. Also, to add to this, The European Commission called it unlawful for only giving voucher option and not a full refund by the airline (quote below), but Cedar Tree still advised to go with that option as they wouldn’t refund me if I was offered a voucher to use it later in the year. (btw, I have it all in emails). Before Cedar Tree even starts considering your claim, you need to seek refunds yourself with other sources like your credit card, Pay Pal or directly with the company. With my trip, I managed to get better support with Pay Pal, booking.com, and eventually my bank. Cedar Tree response at that time still was that I should get a voucher. I will consider other insurance companies for the next term. And strongly advise if you are thinking of choosing Cedar Tree. ‘The European Commission is now to write a letter to all EU member states reminding them that airlines should be sanctioned if they violate passenger rights – including by refusing to offer refunds. An EU official said: ‘The law is clear. Passengers should be able to choose between a cash refund or other funds of reimbursement such as a voucher.’ Reviewed on: 16th August 2020

Travel to cyprus

Perfectly easy company to deal with, no issues at all . Reviewed on: 23rd August 2019

No issues

Great website, had no issues with this site Reviewed on: 23rd August 2019

Fantastic value

Easy website to navigate. Great prices. Reviewed on: 23rd August 2019

Great insurance

No fuss, no hassle. Very easy experience Reviewed on: 23rd August 2019

easy to complete

Easy and fast to complete online nad receive documents, very good value Reviewed on: 23rd August 2019

Excellent insurance to cover for pre existing medical conditions.

Easy to arrange travel insurance on-line for people with existing medical conditions. Excellent cover at a competitive price. Reviewed on: 23rd August 2019

Easy, Effective, Recommended

CedarTree was so simple to use. The app meant I was able to take important documents with me without having to print anything off. It was peace of mind the whole trip knowing I was covered with CedarTree. Would 100% recommend them to anybody! Reviewed on: 23rd August 2019

Excellent Service

Unfortunately I recently had to claim while abroad. Cedar tree helped and advised me when I needed it. My claim is still on-going but upto now they have been excellent Reviewed on: 22nd August 2019

Changes to policy

I had to make a change to our travel policy due to a minor health issue . Tried to it amend it online but struggled so I phoned Cedartree and the service was great . Got policy resolved with only a very modest increase in price very satisfied. Reviewed on: 22nd August 2019

Excellent customer service

A fully comprehensive insurance company with excellent customer advice when needed. Easy to renew, must make use of the rewards collected. Reviewed on: 22nd August 2019

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