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Cycleplan: Bicycle insurance reviews

View other Cycleplan products
4.82
Based on 4,469 reviews, last reviewed 15th Oct 2025
100% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
86%
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12%
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Latest highest rating:

5

Very easy to deal with. Thankfully not had to make a claim as yet, but if they are as efficient in dealing with claims as they have been so far then I have every confidence t... Read more Reviewed on: 15th October 2025
Dave K's avatar
Dave K

Latest lowest rating:

1

V poor customer care Strung me along over several emails and a phone conversation before telling me that I could not claim for a damaged bike computer, after being with th... Read more Reviewed on: 25th September 2025
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Bob
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About this product

With Cycleplan bicycle insurance you can protect all your bikes on one policy.

Cycleplan offer for all kinds of bikes including electric, mountain, BMX, hybrid, folding and commuter models. You can get cover to protect you from theft, accidental damage, public liability and personal accident.

Cycleplan bicycle insurance reviews help you find out what it’s really like to be a customer. If you’ve used Cycleplan before, you can also leave a review and share your experience.

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Cycleplan Bicycle insurance reviews (4469)

Simply the best

5
Great value and customer service Reviewed on: 15th September 2017
Chris Riley's avatar
Chris Riley

quick and easy

5
they were quick and easy. just a few e-mail and pay. thats it. Reviewed on: 15th September 2017
david mago's avatar
david mago

Great servicxe from a helpful team

5
Easy to talk to, easy to purchase cover adding piece of mind. The team is always helpful, polite and professional. Thanks! Reviewed on: 13th September 2017
Benjamin Savage's avatar
Benjamin Savage

one word: Excellent

5
Easy to purchase & download documents, price sensitive & flexible Reviewed on: 9th September 2017
Angie Bishop's avatar
Angie Bishop

superb cover

5
Thanks for an easy process it was very helpful Reviewed on: 9th September 2017
Chris rye's avatar
Chris rye

Just take it!!

5
I would like to recommend this company to the other cyclists. Reviewed on: 9th September 2017
Klaudia Murawska 's avatar
Klaudia Murawska

Easy and good value for money

5
Having looked and researched through most of the leading cycle insurances on the market, cycleplan seemed to have ticked all the right boxes in terms of being rather reasonable priced, clarity and overall simplicity of the whole process. That really is all one London road cycling lady can ask for. No reason to look further afield as far as I am concerned.Thumbs up!!! Reviewed on: 8th September 2017
Hana Frances's avatar
Hana Frances

Insurance cyclists actually need.

5
Unlike other schemes, Cycleplan actually fits my needs as a commuting and leisure cyclist. Reviewed on: 7th September 2017
Clive Matthews's avatar
Clive Matthews

very helpful

5
good communication, helpful advice Reviewed on: 6th September 2017
ray Long's avatar
ray Long

Poor communication / Rude Advisors that lack empathy and interest

2
Appears to have good services from the outside but not a smooth pocesses chasing up claims. Tried to put in a claim for my stolen bike, read the t's and c;s beforehand to make sure it was valid and it was. Misunderstood the wording that the claim had to be made within 30 days and thought they meant it could only be made after 30 days. Had my crime number a day after the incident so obviously would have corresponded that I wwould have made a claim within th 30 days. I called only a day or two after. Explained my position and was made out to sound like i'm lying. Was promised a call back from a senior to look into it to see if the claim could still be honored but never recieved anything not even an email to acknowledge my claim and its status. I even asked whther I should call in to chas it up and wa told not I would receive a call back but never did. After already feealing sour for having my bike stolen, the police beng no help, and depressed about how much money was lost I physically couldn't bare having to waste extra emotional effort having to chase down Cycle plan to get an Issues sorted that I was supposed to be paying them to at least look into. The only thing Id say which was good is the pricing for the plans and the websie looks nice but my customer service experience has been horrible. Reviewed on: 6th September 2017
Terriss Sanni's avatar
Terriss Sanni

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