Paid advertisement
Smart Money People Logo

Voting in the Consumer credit awards 2026 is open - Vote here

Share this page

Darlington Building Society reviews

Darlington Building Society Logo
Rated Excellent 4.87/5

Darlington Building Society reviews

Verified business Last reviewed within 14 days Customer Satisfaction Champion Consumer Guardian
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • On-line application and approval process
    On-line application and approval process
  • Offers video or telephone appointments
    Offers video or telephone appointments

Review summary

People rate this company as Excellent based on 13,423 product reviews

Average score of 4.87/5
5 star
92%
4 star
7%
3 star
1%
2 star
0%
1 star
0%
Reviews for Darlington Building Society have trended negatively over the past 90 days

Darlington Building Society shines with its friendly, helpful staff and the comfort of local branches where you can chat face to face. People love the clear explanations and personal service that make banking feel easy and welcoming. On the downside, some find branch opening hours too limited and wish for better interest rates and less paperwork.

Positive themes

  • Darlington Building Society’s friendly staff make every visit a pleasant, helpful experience.
  • People appreciate Darlington Building Society’s local branches and face-to-face service.
  • Opening accounts at Darlington Building Society is straightforward with clear info and friendly help.

Negative themes

  • Branch opening times at Darlington Building Society can be frustratingly limited for some.
  • Some find Darlington Building Society’s interest rates less competitive than rivals.
  • The paperwork and online processes at Darlington Building Society can be a bit of a faff.
Summarised by AI
Was this helpful?

About Darlington Building Society

Darlington Building Society is a mutual organisation which means profits are used for the benefit of members.

Darlington Building Society was originally formed in 1856, as the Darlington Working Men's Equitable Permanent Building Society, to benefit local people. Since then it’s helped generations of families with their financial goals.

You can get a range of savings accounts and mortgages through Darlington Building Society.

Darlington Building Society at a glance

Contact details

Website
Visit provider website
Phone
01325 366366
Email
[email protected]
Social media

Reviews for Darlington Building Society

Showing 11 of 13423 company reviews Last reviewed within 14 days

It has been awesome and amazing.

Mortgages 16th May 2026

It has been awesome and amazing. They have been prompt and supportive..So happy to have them has my solution bearer.

Rated Good 4.00/5
Read more product reviews

Great service

Mortgages 13th May 2026

Great service, very supportive and helpful

{"display":"CJ","full_name":"CJ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
CJ
Rated Excellent 5.00/5
Read more product reviews
  • 5.00/5

    Helpful and friendly

    Efficient, friendly and gave helpful advice for future transactions.

    {"display":"Debbie C","full_name":"Debbie C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Debbie C 9th May 2026
  • 5.00/5

    Positive customer service today with help to navigat...

    Positive customer service today with help to navigate online and professional and helpful manner ensured I was able to re-invest ISA with telephone support. Advisor... Positive customer service today with help to navigate online and professional and helpful manner ensured I was able to re-invest ISA with telephone support. Advisor was considerate of my needs with online banking and provided reassurance. Read more Read less

    {"display":"Kay","full_name":"Kay","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Kay 8th May 2026
  • 5.00/5

    ISA lady

    Had a great chat with Charlotte very nice to talk to . Explained everything in detail and plain English a joy to talk to.

  • 5.00/5

    Simon was brilliant

    Simon was brilliant after I outlined my health problems and carried out my instructions efficiently and swiftly to transfer funds into a one year fixed rate isa at 4.25%

    {"display":"Anthony Mallen","full_name":"Anthony Mallen","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Anthony Mallen 30th April 2026
  • 5.00/5

    Simon was very helpful in enabling me to register an...

    Simon was very helpful in enabling me to register and gain access to my account online.

    {"display":"Silvie","full_name":"Silvie","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Silvie 29th April 2026
  • 5.00/5

    Simon in Branch Support was fantastic in his support...

    Simon in Branch Support was fantastic in his support of my ISA maturity Transfer on line "walking" me through the application

    {"display":"David T","full_name":"David T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David T 27th April 2026
  • 5.00/5

    From the initial application to completion was just...

    From the initial application to completion was just about 6 weeks

    {"display":"B j","full_name":"B j","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    B j 26th April 2026
  • 5.00/5

    Nominated Account

    Understood my query advised solution & advised when resolved all within 10 minutes

    {"display":"Gary R","full_name":"Gary R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Gary R 25th April 2026
  • 5.00/5

    The whole process was incredibly straightforward

    The whole process was incredibly straightforward, and I genuinely felt like a valued customer rather than just a number; which is sadly quite rare these... The whole process was incredibly straightforward, and I genuinely felt like a valued customer rather than just a number; which is sadly quite rare these days. Ann’s advice was excellent, and she made sure we had all the information we needed to make a confident, informed decision. I highly recommend. Read more Read less

    {"display":"Andrew M","full_name":"Andrew M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Andrew M 23rd April 2026

    Products from Darlington Building Society

    Showing all products offered by Darlington Building Society

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice