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Darlington Building Society reviews

Darlington Building Society Logo
Rated Excellent 4.90/5

Darlington Building Society reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • On-line application and approval process
    On-line application and approval process
  • Offers video or telephone appointments
    Offers video or telephone appointments

Review summary

People rate this company as Excellent based on 13,229 product reviews

Average score of 4.90/5
5 star
92%
4 star
7%
3 star
1%
2 star
0%
1 star
0%
Reviews for Darlington Building Society have trended negatively over the past 90 days

Darlington Building Society shines with its friendly, helpful staff and the comfort of local branches where you can chat face to face. People love the clear explanations and personal service that make banking feel easy and welcoming. On the downside, some find branch opening hours too limited and wish for better interest rates and less paperwork.

Positive themes

  • Darlington Building Society’s friendly staff make every visit a pleasant, helpful experience.
  • People appreciate Darlington Building Society’s local branches and face-to-face service.
  • Opening accounts at Darlington Building Society is straightforward with clear info and friendly help.

Negative themes

  • Branch opening times at Darlington Building Society can be frustratingly limited for some.
  • Some find Darlington Building Society’s interest rates less competitive than rivals.
  • The paperwork and online processes at Darlington Building Society can be a bit of a faff.
Summarised by AI
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About Darlington Building Society

Darlington Building Society is a mutual organisation which means profits are used for the benefit of members.

Darlington Building Society was originally formed in 1856, as the Darlington Working Men's Equitable Permanent Building Society, to benefit local people. Since then it’s helped generations of families with their financial goals.

You can get a range of savings accounts and mortgages through Darlington Building Society.

Darlington Building Society at a glance

Contact details

Website
Visit provider website
Phone
01325 366366
Email
[email protected]
Social media

Reviews for Darlington Building Society

Showing 11 of 13229 company reviews Last reviewed within 7 days

Excellent customer service

Savings 30th January 2026

Opened a regular savings account online at an excellent interest rate; there was a software glitch on Darlington's end which delayed my application and the... Opened a regular savings account online at an excellent interest rate; there was a software glitch on Darlington's end which delayed my application and the deadline was missed. They contacted me to apologise and honoured the higher interest rate Read more Read less

Rated Excellent 5/5
Read more product reviews

Helpful, informative, reassuring.

Savings 30th January 2026

Helpful, informative, reassuring.

{"display":"M S","full_name":"M S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
M S
Rated Excellent 5/5
Read more product reviews
  • 5/5

    Easy to open account online, and service it as requi...

    Easy to open account online, and service it as required.

    {"display":"Lynne W","full_name":"Lynne W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Lynne W 30th January 2026
  • 5/5

    Another satisfied customer .

    The staff in my local branch are always helpful and answer any questions I have regarding my finances. I never have to wait long for... The staff in my local branch are always helpful and answer any questions I have regarding my finances. I never have to wait long for a face to face appointment. I have been a customer for a very long time and actually had my first mortgage the the DBS many years ago. Read more Read less

    {"display":"Gill","full_name":"Gill","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Gill 30th January 2026
  • 5/5

    All good for opening and operation.

    All good for opening and operation. Staff very helpful.

    {"display":"Alan R","full_name":"Alan R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Alan R 30th January 2026
  • 5/5

    very competitive in...

    Recently opened a regular saver, very competitive interest rate and great customer service, very efficient

    {"display":"sushi fan","full_name":"sushi fan","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    sushi fan 30th January 2026
  • 5/5

    it was easy and quick to open a saving account

    it was easy and quick to open a saving account

    {"display":"Pawel Jewstafjew","full_name":"Pawel Jewstafjew","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Pawel Jewstafjew 30th January 2026
  • 5/5

    opened new accounts

    A friendly and professional service which convinced me to open both additional isa and savings accounts

    {"display":"David L","full_name":"David L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David L 30th January 2026
  • 5/5

    been with them over 45 years.

    been with them over 45 years. had our mortgage with them. been saving with them, and always found them to be good and helpful. have... been with them over 45 years. had our mortgage with them. been saving with them, and always found them to be good and helpful. have no intention of ever leaving them. like the way they support charities, etc. Read more Read less

    {"display":"gerald b","full_name":"gerald b","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    gerald b 30th January 2026
  • 5/5

    Popped in to ask about an ISA and came out with more...

    Popped in to ask about an ISA and came out with more knowledge and a better plan than I had hoped. Such a nice and knowledgeable young man

    {"display":"Mark B","full_name":"Mark B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mark B 30th January 2026
  • 5/5

    Problem sorted at once

    I had a problem. Their phone support sorted it out at once.

    {"display":"Keiran P","full_name":"Keiran P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Keiran P 30th January 2026

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