Smart Money People Logo
Go to business site

Voting in the Insurance choice awards 2025 is open - Vote here

Share this page
Link copied

Darlington Building Society reviews

Darlington Building Society Logo
Rated Excellent • 4.90/5

Darlington Building Society reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 12,696 product reviews

Average score of 4.90/5
5 star
92%
4 star
7%
3 star
1%
2 star
0%
1 star
0%
Reviews for Darlington Building Society have trended positively over the past 90 days

Latest positive rating

5/5

Savings account

Came in to open a joint savings account, simple and straightforward process.

Savings
Verified source 11th October 2025

Latest negative rating

2/5

In branch service review

Products department have got it all wrong - reducing rate on popular accounts like special occasion saver/regular saver will lose customers to rivals like Newcastle BS.

Savings
Verified source 11th July 2025
See more reviews for Darlington Building Society products

About Darlington Building Society

Darlington Building Society reviews written by our Smart Money People can help you to find out more about this building society. The Darlington Building Society is the only mutual building society based in County Durham, the Tees Valley and North Yorkshire. Smart Money People is the UK's independent financial services review site. Read and write Darlington Building Society reviews, and together we can help to increase trust and transparency in financial services.

Darlington Building Society at a glance

Contact details

Website
Visit provider website

Reviews for Darlington Building Society

Showing 11 of 12696 company reviews • Last reviewed within 7 days

Savings account

Savings • 11th October 2025

Came in to open a joint savings account, simple and straightforward process.

Verified source
Rated Excellent • 5/5
Read more product reviews

Everything was well explained and all the staff were...

Savings • 11th October 2025

Everything was well explained and all the staff were lovely and friendly. They made Opening an account very easy for me

Verified source
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Chantell At Northallerton branch branch was excellen...

    Chantell At Northallerton branch branch was excellent, friendly, professional and efficient.

    Savings
    Verified source 11th October 2025
  • 5/5

    Excellent service from all staff members

    Excellent service from all staff members

    Savings
    Verified source 10th October 2025
  • 5/5

    Always a pleasure.

    Always a pleasure. Friendly staff that are always happy to help

    Savings
    Verified source 10th October 2025
  • 5/5

    Always a pleasure.

    Always a pleasure. Friendly staff that are always happy to help

    Savings
    Verified source 10th October 2025
  • 5/5

    This can be a daunting process to make sure accounts...

    This can be a daunting process to make sure accounts are secure but the CS agent was clear and patient to lead me through the process. Well done.

    {"display":"Michael M","full_name":"Michael M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Michael M 9th October 2025
  • 5/5

    The staff were extremely helpful with helping sort a...

    The staff were extremely helpful with helping sort a last minute mortgage, particularly Linda, Louise and Sehreena. They went above and beyond to help sort... The staff were extremely helpful with helping sort a last minute mortgage, particularly Linda, Louise and Sehreena. They went above and beyond to help sort last minute complications from my solicitors. Read more Read less

    Mortgages
    Verified source 8th October 2025
  • 5/5

    Dylan was amazing and helpful sorting my bond and sa...

    Dylan was amazing and helpful sorting my bond and savings

    Savings
    Verified source 8th October 2025
  • 5/5

    Lovely staff, even offered me a beverage.

    Lovely staff, even offered me a beverage.

    Savings
    Verified source 8th October 2025
  • 5/5

    I was struggling logging into my account but Maureen...

    I was struggling logging into my account but Maureen was very helpful and patient in sorting my issue out. Nothing was too much for Maureen... I was struggling logging into my account but Maureen was very helpful and patient in sorting my issue out. Nothing was too much for Maureen and she gave me the time to set up my online account and enabled me to add funds to my new savings account Read more Read less

    {"display":"Michael P","full_name":"Michael P","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1081318.png"}}'s avatar
    Savings
    Michael P 7th October 2025

    Products from Darlington Building Society

    Showing all products offered by Darlington Building Society

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice