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Darlington Building Society reviews

Darlington Building Society Logo
Rated Excellent 4.90/5

Darlington Building Society reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • On-line application and approval process
    On-line application and approval process
  • Offers video or telephone appointments
    Offers video or telephone appointments

Review summary

People rate this company as Excellent based on 13,272 product reviews

Average score of 4.90/5
5 star
92%
4 star
7%
3 star
1%
2 star
0%
1 star
0%
Reviews for Darlington Building Society have trended negatively over the past 90 days

Darlington Building Society shines with its friendly, helpful staff and the comfort of local branches where you can chat face to face. People love the clear explanations and personal service that make banking feel easy and welcoming. On the downside, some find branch opening hours too limited and wish for better interest rates and less paperwork.

Positive themes

  • Darlington Building Society’s friendly staff make every visit a pleasant, helpful experience.
  • People appreciate Darlington Building Society’s local branches and face-to-face service.
  • Opening accounts at Darlington Building Society is straightforward with clear info and friendly help.

Negative themes

  • Branch opening times at Darlington Building Society can be frustratingly limited for some.
  • Some find Darlington Building Society’s interest rates less competitive than rivals.
  • The paperwork and online processes at Darlington Building Society can be a bit of a faff.
Summarised by AI
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About Darlington Building Society

Darlington Building Society is a mutual organisation which means profits are used for the benefit of members.

Darlington Building Society was originally formed in 1856, as the Darlington Working Men's Equitable Permanent Building Society, to benefit local people. Since then it’s helped generations of families with their financial goals.

You can get a range of savings accounts and mortgages through Darlington Building Society.

Darlington Building Society at a glance

Contact details

Website
Visit provider website
Phone
01325 366366
Email
[email protected]
Social media

Reviews for Darlington Building Society

Showing 11 of 13272 company reviews Last reviewed within 7 days

Friendly knowledgable staff and competitive rates

Savings 24th February 2026

Friendly knowledgable staff and competitive rates

Rated Excellent 5/5
Read more product reviews

Fab service

Savings 23rd February 2026

Fab thank you great service - how

Verified source
Rated Excellent 5/5
Read more product reviews
  • 5/5

    Nothing is ever too much trouble

    Nothing is ever too much trouble for the staff at Darlington. I truly feel that I am well taken care of for my savings. Their... Nothing is ever too much trouble for the staff at Darlington. I truly feel that I am well taken care of for my savings. Their appointments are thorough, and I left feeling that I had found the perfect account to support my goals. Read more Read less

    {"display":"Amy M","full_name":"Amy M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Amy M 23rd February 2026
  • 5/5

    Everyone is always so friendly Kath helped us today...

    Everyone is always so friendly Kath helped us today just lovely

    Savings
    Verified source 21st February 2026
  • 5/5

    Happy with service provided by the ladies

    Happy with service provided by the ladies

    Savings
    Verified source 21st February 2026
  • 5/5

    Professional, Polite and caring staff

    Staff at Darlington Building Society at Stockton on Tees are really very good.Professionsl,polite, experienced and caring.I always enjoy my visits to the branch for my... Staff at Darlington Building Society at Stockton on Tees are really very good.Professionsl,polite, experienced and caring.I always enjoy my visits to the branch for my savings.Highly recommended! Read more Read less

    {"display":"Gordon Howes","full_name":"Gordon Howes","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Gordon Howes 20th February 2026
  • 5/5

    Staff were very friendly and helpful

    Staff were very friendly and helpful

    Savings
    Verified source 20th February 2026
  • 5/5

    Convenient .& Friendly

    Convenient . Easy. Staff are nice.&friendly.

    Savings
    Verified source 19th February 2026
  • 5/5

    Happy with service in branch and glad we are staying...

    Happy with service in branch and glad we are staying open

    Savings
    Verified source 19th February 2026
  • 5/5

    Customer was very happy with service and is pleased...

    Customer was very happy with service and is pleased with how local the branch is

    Savings
    Verified source 18th February 2026
  • 5/5

    Personal service offered as soon as We arrived.

    Personal service offered as soon as We arrived. Offer of a cuppa

    Savings
    Verified source 16th February 2026

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