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Darlington Building Society reviews

Darlington Building Society Logo
Rated Excellent • 4.90/5

Darlington Building Society reviews

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Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
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Review summary

People rate this company as Excellent based on 12,212 product reviews

Average score of 4.90/5
5 star
92%
4 star
7%
3 star
1%
2 star
0%
1 star
0%
Reviews for Darlington Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

In branch service review

Lovely staff, always welcoming, products were explained very well.

Savings
Verified source 31st July 2025

Latest negative rating

2/5

In branch service review

Products department have got it all wrong - reducing rate on popular accounts like special occasion saver/regular saver will lose customers to rivals like Newcastle BS.

Savings
Verified source 11th July 2025
See more reviews for Darlington Building Society products

About Darlington Building Society

Darlington Building Society reviews written by our Smart Money People can help you to find out more about this building society. The Darlington Building Society is the only mutual building society based in County Durham, the Tees Valley and North Yorkshire. Smart Money People is the UK's independent financial services review site. Read and write Darlington Building Society reviews, and together we can help to increase trust and transparency in financial services.

Darlington Building Society at a glance

Contact details

Website
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Reviews for Darlington Building Society

Showing 11 of 12212 company reviews • Last reviewed within 7 days

In branch service review

Savings • 31st July 2025

All very good, nothing could be improved.

Verified source
Rated Excellent • 5/5
Read more product reviews

In branch service review

Savings • 31st July 2025

In general good, but sometimes queues can take a while.

Verified source
Rated Good • 4/5
Read more product reviews
  • 5/5

    In branch service review

    Lack of cash card and no children card.

    Savings
    Verified source 31st July 2025
  • 5/5

    In branch service review

    Lovely staff, always welcoming, products were explained very well.

    Savings
    Verified source 31st July 2025
  • 5/5

    In branch service review

    Lack of branches around and would like a card.

    Savings
    Verified source 31st July 2025
  • 5/5

    In branch service review

    Better rate than Nationwide. Good customer service.

    Savings
    Verified source 31st July 2025
  • 5/5

    In branch service review

    Complicated change of account which Santander would have changed automatically.

    Savings
    Verified source 31st July 2025
  • 4/5

    In branch service review

    Staff always polite and efficient.

    Savings
    Verified source 31st July 2025
  • 5/5

    In branch service review

    Listened to what we needed, and explained everything very well.

    Savings
    Verified source 31st July 2025
  • 5/5

    In branch service review

    Experience was good, very helpful and explained everything thoroughly.

    Savings
    Verified source 31st July 2025
  • 5/5

    In branch service review

    Very pleasant experience, and friendly.

    Savings
    Verified source 31st July 2025

    Products from Darlington Building Society

    Showing all products offered by Darlington Building Society

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