I had difficulty editing an ISA transfer form on line and spoke to Simon McCabe. He was extremely helpful and patient and talked me through... I had difficulty editing an ISA transfer form on line and spoke to Simon McCabe. He was extremely helpful and patient and talked me through the whole process. I was very impressed with his professional handling of my problem to which he found a solution. He is very competent and was courteous throughout our conversation. A real asset to Darlington Building Society. Read more Read less

Needed help setting up online banking and transferring money. Simon was patient and clear with his instructions and stayed online whilst I went through the... Needed help setting up online banking and transferring money. Simon was patient and clear with his instructions and stayed online whilst I went through the various steps. He also helped me with the account number to use when paying money in as there are 2 account numbers at the front of my payment book, Read more Read less

Awesome - always v helpful. I appreciate the service provided. Thanks- really feel loyal.

Every time I need a bit of information from the DBS, I get instant, informed and cheerful help. Today was the same, and it made... Every time I need a bit of information from the DBS, I get instant, informed and cheerful help. Today was the same, and it made my ISA transfer admin very easy. Service like this is rare and it makes me come back to your bank for more, and want to stay as a customer. Read more Read less

Phoned to ask for help with a maturing ISA and was given the support I needed.

I spoke to Victoria Wanless and she guided me through Online Registration effortly and clearly. I'm 79 years old and nervous in these situations but her patience and understanding was brilliant

Professional in appointment to dealing with my requests for information about savings and helped in implimenting the agreed accounts.

Informative, polite and friendly. Well presented.

Always friendly and professional staff and helpful when explaining products and appointments face to face are available in branch.