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Darlington Building Society reviews

Darlington Building Society Logo
Rated Excellent • 4.89/5

Darlington Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • On-line application and approval process
    On-line application and approval process
  • Offers video or telephone appointments
    Offers video or telephone appointments

Review summary

People rate this company as Excellent based on 13,419 product reviews

Average score of 4.89/5
5 star
92%
4 star
7%
3 star
1%
2 star
0%
1 star
0%
Reviews for Darlington Building Society have trended negatively over the past 90 days

Darlington Building Society shines with its friendly, helpful staff and the comfort of local branches where you can chat face to face. People love the clear explanations and personal service that make banking feel easy and welcoming. On the downside, some find branch opening hours too limited and wish for better interest rates and less paperwork.

Positive themes

  • Darlington Building Society’s friendly staff make every visit a pleasant, helpful experience.
  • People appreciate Darlington Building Society’s local branches and face-to-face service.
  • Opening accounts at Darlington Building Society is straightforward with clear info and friendly help.

Negative themes

  • Branch opening times at Darlington Building Society can be frustratingly limited for some.
  • Some find Darlington Building Society’s interest rates less competitive than rivals.
  • The paperwork and online processes at Darlington Building Society can be a bit of a faff.
Summarised by AI
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About Darlington Building Society

Darlington Building Society is a mutual organisation which means profits are used for the benefit of members.

Darlington Building Society was originally formed in 1856, as the Darlington Working Men's Equitable Permanent Building Society, to benefit local people. Since then it’s helped generations of families with their financial goals.

You can get a range of savings accounts and mortgages through Darlington Building Society.

Darlington Building Society at a glance

Contact details

Website
Visit provider website
Phone
01325 366366
Email
[email protected]
Social media

Reviews for Darlington Building Society

Showing 11 of 13419 company reviews • Last reviewed within 7 days

ISA lady

Savings • 2nd May 2026

Had a great chat with Charlotte very nice to talk to . Explained everything in detail and plain English a joy to talk to.

{"display":"Stephen McCready","full_name":"Stephen McCready","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Simon was brilliant

Savings • 30th April 2026

Simon was brilliant after I outlined my health problems and carried out my instructions efficiently and swiftly to transfer funds into a one year fixed rate isa at 4.25%

{"display":"Anthony Mallen","full_name":"Anthony Mallen","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Simon was very helpful in enabling me to register an...

    Simon was very helpful in enabling me to register and gain access to my account online.

    {"display":"Silvie","full_name":"Silvie","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Silvie 29th April 2026
  • 5/5

    Simon in Branch Support was fantastic in his support...

    Simon in Branch Support was fantastic in his support of my ISA maturity Transfer on line "walking" me through the application

    {"display":"David T","full_name":"David T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David T 27th April 2026
  • 5/5

    From the initial application to completion was just...

    From the initial application to completion was just about 6 weeks

    {"display":"B j","full_name":"B j","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    B j 26th April 2026
  • 5/5

    Nominated Account

    Understood my query advised solution & advised when resolved all within 10 minutes

    {"display":"Gary R","full_name":"Gary R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Gary R 25th April 2026
  • 5/5

    The whole process was incredibly straightforward

    The whole process was incredibly straightforward, and I genuinely felt like a valued customer rather than just a number; which is sadly quite rare these... The whole process was incredibly straightforward, and I genuinely felt like a valued customer rather than just a number; which is sadly quite rare these days. Ann’s advice was excellent, and she made sure we had all the information we needed to make a confident, informed decision. I highly recommend. Read more Read less

    {"display":"Andrew M","full_name":"Andrew M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Andrew M 23rd April 2026
  • 5/5

    Great Experience with My Mortgage Advisor, Cheryl

    I’ve recently been working through a new mortgage application with my advisor, Cheryl, and she has been fantastic. She’s taken the time to make sure... I’ve recently been working through a new mortgage application with my advisor, Cheryl, and she has been fantastic. She’s taken the time to make sure I fully understand every step and has guided me through the process with real care. I’ve genuinely valued her friendly, professional support throughout. Read more Read less

    {"display":"Pam R","full_name":"Pam R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Pam R 22nd April 2026
  • 5/5

    Paula has been super helpful.

    Paula has been super helpful. Never have a problem getting through to a person at darlington. Like you do other banks

    {"display":"Fern","full_name":"Fern","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Fern 21st April 2026
  • 5/5

    Excellent service from Vicky

    I spoke to Vicky who assisted with my LPA registration. She also provided me with all the information I required within 24 hours

    {"display":"A C","full_name":"A C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    A C 17th April 2026
  • 2/5

    Inconvenient and inaccessible at customer cost!

    After an initial positive experience with DBS, I am shocked that since Jan 2026 they no longer have card machines in their buildings!? This makes... After an initial positive experience with DBS, I am shocked that since Jan 2026 they no longer have card machines in their buildings!? This makes it incredibly inconvenient to try and deposit into my savings account - I was told I can do this by bank transfer now, but when I put in my details on my banking app it says that they “couldn’t be checked right now, try again later or continue at your risk”. This isn’t good enough for a building society I initially chose due to convenience and ease. Additionally, their darlingtononline service is incredibly inaccessible and difficult to use, even for a young person in their twenties like me. Incredibly frustrating and ill be moving my money out of here as soon as I can, unfortunately. Read more Read less

    {"display":"PF","full_name":"PF","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    PF 17th April 2026

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