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Darlington Building Society reviews

Darlington Building Society Logo
Rated Excellent • 4.86/5

Darlington Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • On-line application and approval process
    On-line application and approval process
  • Offers video or telephone appointments
    Offers video or telephone appointments

Review summary

People rate this company as Excellent based on 13,493 product reviews

Average score of 4.86/5
5 star
92%
4 star
7%
3 star
1%
2 star
0%
1 star
0%
Reviews for Darlington Building Society have trended negatively over the past 90 days

Darlington Building Society shines with its friendly, helpful staff and the comfort of local branches offering face-to-face service. Many appreciate the clear explanations and personal care when opening or managing Savings accounts and ISAs. However, some find the branch opening hours restrictive and the online services clunky or limited, especially for ISA transfers and payments. Interest rates on savings and ISAs also leave a few wanting more competitive offers.

Positive themes

  • Darlington Building Society Savings staff are friendly, helpful and make visits a pleasure. (86 mentions)
  • Excellent customer service with clear explanations and patient support for Savings accounts. (19 mentions)
Summarised by AI
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About Darlington Building Society

Darlington Building Society is a mutual organisation which means profits are used for the benefit of members.

Darlington Building Society was originally formed in 1856, as the Darlington Working Men's Equitable Permanent Building Society, to benefit local people. Since then it’s helped generations of families with their financial goals.

You can get a range of savings accounts and mortgages through Darlington Building Society.

Darlington Building Society at a glance

Contact details

Website
Visit provider website
Phone
01325 366366
Email
[email protected]
Social media

Reviews for Darlington Building Society

Showing 11 of 13493 company reviews • Last reviewed within 7 days

Very friendly staff throughout.

Savings • 18th August 2026

Very friendly staff throughout. Jasmine was a great help during our meeting. She made everything seem simple and clear to understand. Coming back yo see... Very friendly staff throughout. Jasmine was a great help during our meeting. She made everything seem simple and clear to understand. Coming back yo see her again in January to discuss other accounts, Definately recommend Read more Read less

{"display":"Dennis A","full_name":"Dennis A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Excellent Service!

Savings • 17th August 2026

Craig, the gentleman who dealt with my query was very patient, knowledgable, professional and understanding. He explained everything to me using understandable layman's language and... Craig, the gentleman who dealt with my query was very patient, knowledgable, professional and understanding. He explained everything to me using understandable layman's language and provided time for me to ask any questions. The conversation was peppered with humour which I appreciated! Thank you Craig! Read more Read less

{"display":"Paula B","full_name":"Paula B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Knowledgeable reviewer.

    The person conducting the review was very knowledgeable and made all the relevant information perfectly clear.

    {"display":"Laurence P","full_name":"Laurence P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Laurence P 14th August 2026
  • 4.00/5

    I consider it totally unnecessary to have to make an...

    I consider it totally unnecessary to have to make an appointment to change from 1 type of account to another. As an existing customer I... I consider it totally unnecessary to have to make an appointment to change from 1 type of account to another. As an existing customer I do not need to sit through a 3 minute video telling me about the society. The product is fine but when the term finishes I shall not go through the same procedure again, I shall move to an alternative Building Society Read more Read less

    {"display":"Helen F","full_name":"Helen F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Helen F 14th August 2026
  • 5.00/5

    I received an excellent service this morning!

    I received an excellent service this morning! Simon was very helpful, patient and explained everything in an easy to understand manner. Nothing appeared too much... I received an excellent service this morning! Simon was very helpful, patient and explained everything in an easy to understand manner. Nothing appeared too much trouble and I was not rushed. He has a lovely friendly sense of humour which enhanced a positive experience. Thank you! Read more Read less

    {"display":"Paula B","full_name":"Paula B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Paula B 14th August 2026
  • 5.00/5

    Easy and understanding professional

    Easy and understanding professional

    {"display":"John f cooper ","full_name":"John f cooper ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    John f cooper 7th August 2026
  • 5.00/5

    We were able to achieve our objectives.

    We were able to achieve our objectives.

    {"display":"Terence F","full_name":"Terence F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Terence F 6th August 2026
  • 5.00/5

    Everyone was very helpful

    Everyone was very helpful - couldn’t fault the attention

    {"display":"Linda Goldie","full_name":"Linda Goldie","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Linda Goldie 5th August 2026
  • 5.00/5

    Overall it was a great Customer service experience

    Mortgage adviser Cheryl Allen handled my re-mortgage application with extra borrowing and it was a smooth process. And Cheryl asked for the relevant documentation without... Mortgage adviser Cheryl Allen handled my re-mortgage application with extra borrowing and it was a smooth process. And Cheryl asked for the relevant documentation without wasting time. Clear time lines and explained all aspects of the mortgage and discussed different mortgage options and overall it was a great experience. Read more Read less

    {"display":"Chandra S","full_name":"Chandra S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Chandra S 5th August 2026
  • 5.00/5

    Pleasant experience.

    Very helpful and patient young man who was very knowledgeable and friendly. Answered all our questions clearly.

    {"display":"Raymond o","full_name":"Raymond o","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Raymond o 4th August 2026
  • 5.00/5

    Excellent customer service today

    Excellent customer service today when enquiring about a savings account,All questions answered and great advice received about other products you have within the building society..

    {"display":"Af","full_name":"Af","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Af 4th August 2026

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