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Darlington Building Society reviews

Darlington Building Society Logo
Rated Excellent • 4.89/5

Darlington Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • On-line application and approval process
    On-line application and approval process
  • Offers video or telephone appointments
    Offers video or telephone appointments

Review summary

People rate this company as Excellent based on 13,402 product reviews

Average score of 4.89/5
5 star
92%
4 star
7%
3 star
1%
2 star
0%
1 star
0%
Reviews for Darlington Building Society have trended negatively over the past 90 days

Darlington Building Society shines with its friendly, helpful staff and the comfort of local branches where you can chat face to face. People love the clear explanations and personal service that make banking feel easy and welcoming. On the downside, some find branch opening hours too limited and wish for better interest rates and less paperwork.

Positive themes

  • Darlington Building Society’s friendly staff make every visit a pleasant, helpful experience.
  • People appreciate Darlington Building Society’s local branches and face-to-face service.
  • Opening accounts at Darlington Building Society is straightforward with clear info and friendly help.

Negative themes

  • Branch opening times at Darlington Building Society can be frustratingly limited for some.
  • Some find Darlington Building Society’s interest rates less competitive than rivals.
  • The paperwork and online processes at Darlington Building Society can be a bit of a faff.
Summarised by AI
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About Darlington Building Society

Darlington Building Society is a mutual organisation which means profits are used for the benefit of members.

Darlington Building Society was originally formed in 1856, as the Darlington Working Men's Equitable Permanent Building Society, to benefit local people. Since then it’s helped generations of families with their financial goals.

You can get a range of savings accounts and mortgages through Darlington Building Society.

Darlington Building Society at a glance

Contact details

Website
Visit provider website
Phone
01325 366366
Email
[email protected]
Social media

Reviews for Darlington Building Society

Showing 11 of 13402 company reviews • Last reviewed within 7 days

Excellent service and always be friendly

Savings • 9th April 2026

Excellent service and always be friendly

{"display":"Mrs F","full_name":"Mrs F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Great and Quick Service

Mortgages • 9th April 2026

Ann Walpole was the best, she kept me informed throughout the whole process and she was extremely responsive both by phone and email.

{"display":"Martin B","full_name":"Martin B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Great service for an octogenarian

    Great service for an octogenarian who is useless with technology and with DBS can have to face to face discussions to help with savings. Thankyou.

    {"display":"Julia","full_name":"Julia","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Julia 5th April 2026
  • 5/5

    A great lender with flexible and supportive criteria.

    A great lender with flexible and supportive criteria. Often able to support where other lenders can’t or won’t.

    {"display":"Chris Blewitt","full_name":"Chris Blewitt","avatar":{"url":"\/assets\/uploads\/avatars\/users\/171780.png"}}'s avatar
    Mortgages
    Chris Blewitt 4th April 2026
  • 5/5

    Superb local service and care

    Since I opened my account at Darlington Building Society I have received excellent service at my local branch. My elderly Mum & my in laws... Since I opened my account at Darlington Building Society I have received excellent service at my local branch. My elderly Mum & my in laws have also switched accounts and receive excellent service and support. I also opened junior savings accounts for my children. All generations of my family receiving excellent, local service and support with our savings. Read more Read less

    {"display":"MS","full_name":"MS","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    MS 2nd April 2026
  • 5/5

    DARLINGTON BUILDING SOCIETY AT YARM IS GREAT,

    DARLINGTON BUILDING SOCIETY AT YARM IS GREAT, STAFF, LOCATION AND SAVINGS ALL SUPER. THANKYOU!

    {"display":"DB","full_name":"DB","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    DB 31st March 2026
  • 3/5

    b interest rates

    interest ratesc are good but find better elswherer

    {"display":"Paul","full_name":"Paul","avatar":{"url":"\/assets\/uploads\/avatars\/users\/13322.png"}}'s avatar
    Savings
    Paul 30th March 2026
  • 5/5

    Cash ISA

    I opened a Fixed Rate Cash ISA which was easy to do and had a very competitive Interest rate.

    {"display":"C T","full_name":"C T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    C T 30th March 2026
  • 5/5

    Opened an account last year then an ISA this year.

    Opened an account last year then an ISA this year. They were very helpful. Website was funny when trying to open ISA but a very... Opened an account last year then an ISA this year. They were very helpful. Website was funny when trying to open ISA but a very quick phone call sorted this immediately Read more Read less

    {"display":"Karen T","full_name":"Karen T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Karen T 30th March 2026
  • 5/5

    Great website and portal

    I bank online and their website is easy to navigate to get to where I want to and find the information I need.

    {"display":"Chris W","full_name":"Chris W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Chris W 29th March 2026
  • 5/5

    Good rate.

    Good rate. Opened account quickly

    {"display":"Julie ward","full_name":"Julie ward","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Julie ward 29th March 2026

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