Darlington Building Society Reviews

Mortgages

Helpful

Thank you Paula, for all of your help and patience with me. Great customer service.

Reviewed on 26th February 2021

DBS Verified Member

Mortgages

Avoid Darlington !

My financial advisor found Darlington for me after being turned down by mainstream lenders and I was delighted when they accepted my application in principle. The fun started after this point, when a contract turned up at my house weeks after the... Read more

My financial advisor found Darlington for me after being turned down by mainstream lenders and I was delighted when they accepted my application in principle. The fun started after this point, when a contract turned up at my house weeks after the valuation took place that had not been sent via my FA. They also separated out the fee's that we had arranged to be added to the loan. When I finally spoke to someone at Darlington after WEEKS of trying them on the phone - I promise this is not an exaggeration, my FA also struggled to get through to them, I was informed that it would delay the process to add them to the loan now and given that i was up against a deadline with Help to Buy, I decided to pay them on top. Another month goes by, the local searches take place and everything seems fine. We received authority to exchange from Help to Buy, then out of NOWHERE Darlington withdraw their offer due to an issue with the land in front of the property. My solicitor appealed my case, there is no issue and another 4 flats in the building have been granted mortgages no problem. I subsequently ran out of time and had to pull out of the sale at the last minute. I can understand different lenders have different criteria and they are well within their rights to make decisions on who they lend to and on what property but it was the lack of communication that upset me the most and the confusion caused by their inconsistency - they would email my FA, then the next bit of info would go to my solicitor, then the next in a letter to me in the post! impossible to keep track of and ultimately cost me my first property purchase and thousands of pounds.

Reviewed on 23rd February 2021

Emma

Mortgages

Worst company I have dealt with

I have a bankruptcy so my mortgage broker recommended go with Darlington. Everything seemed okay until we made an application with them...... Read more

I have a bankruptcy so my mortgage broker recommended go with Darlington. Everything seemed okay until we made an application with them...

They took a little while to go through the first couple stages, however made it through. We sent them all the details they requested they said looks good ... 5/6 months later they still have not made a decision, even though I get asked to pay for the valuation.

So still waiting... and everytime they ask for something new I supply it. Then they put up a new wall to jump over.

Me and my partner are both prison officers, they come with strange wage slips with loads of add ons... for some reason they accept her add ons but not mine! They got a letter from my work which isnt easy to get and then accuse it of being fake!

Takes them months to reply, they dont answer the phone and dont ring back..

I got assaulted at work, went of half pay wrongly and explained this too Darlington, got this corrected and even a letter from head office.. and they refused to beleive it

This company seem to hate civil servants or maybe just prison officers? They are sexist as they except my partner add ons but not mine?

Aviod this company ...

If darlington read this PAY ME MY MONEY BACK!!!!

just to add because of Darlington incompetence It will cost me thousands... because I will miss out on the help to buy and miss out on the stamp duty.. if they would of told me back in the start... i would of found someone else...

There is no personal touch nor is there custom way of looking into mortgages... please aviod

Reviewed on 18th February 2021

Bobbydad

Savings

Yarm branch review

Financial services for local people. Friendly and helpful staff

Reviewed on 31st January 2021

Yarm branch customer

Savings

Tubwell Row branch review

Very helpful and informative. New account opened easily and all relevant documentation explained at appropriate level.

Reviewed on 31st January 2021

Tubwell Row branch customer

Savings

Tubwell Row branch review

Simon was very helpful and professioanl

Reviewed on 31st January 2021

Tubwell Row branch customer

Savings

Tubwell Row branch review

I'm very happy with everything as it is.

Reviewed on 31st January 2021

Tubwell Row branch customer

Savings

Stockton branch review

Smart appeareace gives good impression. Pleasant staff

Reviewed on 31st January 2021

Stockton branch customer

Mortgages

Mortgage review

Everyone was helpful and excellent service

Reviewed on 31st January 2021

Mortgage customer

Savings

Northallerton branch review

Helpful from to fill in, highlighted appropriately. Friendly, approachable person to talk to. Competitive account, interest rates. What's not to like!

Reviewed on 31st January 2021

Northallerton branch customer

Savings

Barnard Castle branch review

No improvements needed in my opinion

Reviewed on 31st January 2021

Barnard Castle branch customer

Savings

Guisborough branch review

No improvements needed. all 1st class

Reviewed on 31st January 2021

Guisborough branch customer

Savings

Yarm branch review

Very happy wih the service from Yarm Branch. Staff very helpful and friendly

Reviewed on 30th January 2021

Yarm branch customer

Savings

Tubwell Row branch review

Everyone very good nothing to be made better

Reviewed on 30th January 2021

Tubwell Row branch customer

Savings

Tubwell Row branch review

Simon was very helpful and found my missing bank book!

Reviewed on 30th January 2021

Tubwell Row branch customer

Savings

Stockton branch review

Friendly staff, always helpful considering how I can get a better return

Reviewed on 30th January 2021

Stockton branch customer

Savings

Barnard Castle branch review

I found Rachel most helpful, patient and explained all details to me, nothing was a trouble

Reviewed on 30th January 2021

Barnard Castle branch customer

Savings

Barnard Castle branch review

Please open for longer hours and Saturdays . live the Newcastle in town

Reviewed on 30th January 2021

Barnard Castle branch customer

Savings

Tubwell Row branch review

Friendly helpful staff as always

Reviewed on 30th January 2021

Tubwell Row branch customer

Savings

Tubwell Row branch review

Very pleasant staff particularly Chloe. No waiting, full bottle of hand sanitiser

Reviewed on 30th January 2021

Tubwell Row branch customer