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Darlington Building Society Reviews

Ratings based on 2974 reviews Last review 1 day ago
4.86 / 5Amazing overall rating

Darlington Building Society reviews written by our Smart Money People can help you to find out more about this building society. The Darlington Building Society is the only mutual building society based in County Durham, the Tees Valley and North...

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Darlington Building Society reviews written by our Smart Money People can help you to find out more about this building society. The Darlington Building Society is the only mutual building society based in County Durham, the Tees Valley and North Yorkshire. Smart Money People is the UK's independent financial services review site. Read and write Darlington Building Society reviews, and together we can help to increase trust and transparency in financial services.

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Your Darlington Building Society Reviews (2974)

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17th November 2020

Friendly and stress-free service

The mortgage advisor I spoke with today, Ann, was so very friendly and helpful. She explained everthing I needed to know about my mortgage offers in a clear, novice-friendly way which ensured that I understood all my options and felt happy and...

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The mortgage advisor I spoke with today, Ann, was so very friendly and helpful. She explained everthing I needed to know about my mortgage offers in a clear, novice-friendly way which ensured that I understood all my options and felt happy and confident that I was making a fully informed descicion.

DBS Verified Member's avatarDBS Verified Member
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9th November 2020

Moving house - thank you

Cheryl my mortgage advisor has been amazing throughout this whole process, she has answered all of my questions and helped me to understand the process involved, shes gone out of her way to make the application process go as amooth as possible and...

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Cheryl my mortgage advisor has been amazing throughout this whole process, she has answered all of my questions and helped me to understand the process involved, shes gone out of her way to make the application process go as amooth as possible and have all documents i needed etc ready. Thank you so much for all your help it really is appreciated.

DBS Verified Member's avatarDBS Verified Member
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29th October 2020

Disappointed

I have been saving with Darlington for five years. Recently I tried to withdraw some money however they said I had to register for online banking. I though this was fair enough as that’s how things are done these days and it’s no dra...

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I have been saving with Darlington for five years. Recently I tried to withdraw some money however they said I had to register for online banking. I though this was fair enough as that’s how things are done these days and it’s no drama.

Sadly there was drama. This evening I was told my details don’t match the details they have and am unable to register. I can’t go into the branch because I live too far away. I’m left with an uneasy feeling that this shouldn’t be happening. I am trusting them with my life savings!

Needless to say I’ll be closing my accounts as soon as I can.

Lucy Harding's avatarLucy Harding
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28th October 2020

Redcar branch review

Redcar staff are alqays efficient and friendly. Not currently happy with "no ledges" to work from, elderly especially should be able to rest on at least one to sort out books/money. You should allow this and have a staff member sanitising between...

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Redcar staff are alqays efficient and friendly. Not currently happy with "no ledges" to work from, elderly especially should be able to rest on at least one to sort out books/money. You should allow this and have a staff member sanitising between customers. Could do better !!!

Redcar branch customer's avatarRedcar branch customer
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