Darlington Building Society Reviews

Loyal customers are not supported

We have had our mortgage and savings accounts with the Darlington for over five...

We have had our mortgage and savings accounts with the Darlington for over five years.
During a routine renewal they have changed criteria making meaning we did not tick every box. Despite the fact that our previous history was excellent they still made a huge song and dance.
Terrible customer service - excellent products just zero person centered service.

Kerry Level 1

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Real people

I opened a Celebratory Fixed Rate Bond, talked to a professional member of staff in a very friendly branch [Guisbrough] and felt a lot more comfortable handing the money to a human rather than a computer. Thanks for the advice

JohnLevel 1

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Friendly Local Building Society

The staff are helpful and always pleasant. I like the local fundraising and the local focus. The savings accounts are great too.

SaraLevel 1

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Cockerton Branch Review

I trust being with you for approx 60 years

Mrs NobleLevel 1

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Yarm Branch Review

Friendly staff and accessible offices.

Ann Level 1

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Bishop Auckland Branch Review

Good customer service and good rates. Staff are helpful.

Keith Level 1

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Northallerton Branch Review

Good service, chatty and given coffee etc. Alex looked after us.

Justine Level 1

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Northallerton Branch Review

Fabulous experience. Extremely helpful staff.

Ruby Level 1

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Middlesbrough Branch Review

First class service. Cannot fault a thing.

KimeLevel 1

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Tubwell Branch Review

Excellent - always made to feel welcome and valued.

Mrs BrittonLevel 1

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Tubwell Branch Review

Excellent service. Kim was vey knowledgable and professional.

Pauline Level 1

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Cockerton Branch Review

Very efficient and welcoming. Good information offered.

Maureen Level 1

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Cockerton Branch Review

Very helpful service in opening a bank account for my daughter.

N ChapmanLevel 1

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Redcar Branch Review

Staff are friendly and informative. Haven't had any problems

M EdwardsLevel 1

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Bishop Auckland Branch Review

Staff are friendly and very efficient. The only thing that could be better are interest rates

Ian Level 1

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Cockerton Branch Review

Customer adviser that served me was very knowledgeable and provided good advice for best account to suit my needs.

Mrs GoldsmithLevel 1

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Northallerton Branch Review

You were other peoples choice and we liked what they said

Gloria Level 1

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Stockton Branch Review

Very good friendly and personal service!

Michael Level 1

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Redcar Branch Review

Human to human communication. Friendly and personal service. Good communication re changes.

Mr ForsterLevel 1

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Tubwell Branch Review

The feeling of belonging and the always couteous and friendly service

Mrs BrittonLevel 1

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