Appointment started on time and was carried out efficiently and pleasantly. We knew what we wanted to do and this was duly carried out. We... Appointment started on time and was carried out efficiently and pleasantly. We knew what we wanted to do and this was duly carried out. We were seen in a downstairs room due to my mobility problems but were very surprised that every time the young lady wanted to use a printer she had to leave us and go to the front desk. I know you are soon to move but a printer need not be expensive and could soon be installed. Read more Read less

Came into branch after bereavement of a loved one to close down their account. Faultless service, considerate and straightforward. One of the representatives remembered my... Came into branch after bereavement of a loved one to close down their account. Faultless service, considerate and straightforward. One of the representatives remembered my family member and gave me her personal condolences. It’s those moments that speak the loudest for personal service in a brand. Read more Read less

Welcomed to the office by Molly with a lovely friendly smile. Very professional and I find she is very clear at explaining all the info... Welcomed to the office by Molly with a lovely friendly smile. Very professional and I find she is very clear at explaining all the info necessary. After you come out of your appointment you feel that she really wanted to help you. You can’t ask for any more. Well done DBS! Read more Read less

I had applied for a 1 year ISA and wanted to administer the account on line. I could not register for this service. I spoke... I had applied for a 1 year ISA and wanted to administer the account on line. I could not register for this service. I spoke to Simon and Maureen who despite all attempts and suggestions could not help. I rang back 24 hours later and the problem was resolved. The issue has been that I had previously had a mortgage with the society which meant that my details were registered but different to my current details. I didn’t realise that such an old set of details would still be on record. Read more Read less

Easy to arrange our savings, with helpful cheerful staff, who explain fully all t&c’s . Appointments on time , good product choice.. Nice return on... Easy to arrange our savings, with helpful cheerful staff, who explain fully all t&c’s . Appointments on time , good product choice.. Nice return on investments.. Will keep using and investing. local branch too. Well done Read more Read less

After a mix up transferring our expired ISA into a new ISA we went into branch to sort out certificates and close and open new... After a mix up transferring our expired ISA into a new ISA we went into branch to sort out certificates and close and open new accounts to get the best value for our savings. Vickie at the Northallerton Branch was extremely helpful and patient in sorting out our finances. Read more Read less

Very easy to speak to customer services. Provided with the right mortgage with ease

The ladies in your Northallerton branch are very professional, helpful and easy to converse with. I found on my last 2 visits both ladies put me at ease. Much appreciated.

The staff at Darlington Building Society are always very friendly, helpful and efficient. It has a real community feel about it whilst also providing good rates on savings products.