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Darlington Building Society reviews

Darlington Building Society Logo
Rated Excellent • 4.90/5

Darlington Building Society reviews

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Verified business
Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
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Review summary

People rate this company as Excellent based on 11,762 product reviews

Average score of 4.90/5
5 star
92%
4 star
7%
3 star
1%
2 star
0%
1 star
0%
Reviews for Darlington Building Society have trended positively over the past 90 days

Latest positive rating

5/5

A Very Positive Experience

Cheryl was efficient, helpful and approachable throughout the process. Made me feel very much at ease. Thankyou.

{"display":"Phil R","full_name":"Phil R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Phil R 28th June 2025

Latest negative rating

1/5

Poor customer service

Account opened for years, only when requesting to close are asked for id. Should this not have been done at the start when the account... Account opened for years, only when requesting to close are asked for id. Should this not have been done at the start when the account was opened? Why do you need a copy of the statement where the money is going to???? If I make a bank transfer the details are automatically checked. Really poor service over all. One person tells you to do one thing, then another tells you something else. Not happy. Read more Read less

{"display":"Donna","full_name":"Donna","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Donna 4th May 2025
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About Darlington Building Society

Darlington Building Society reviews written by our Smart Money People can help you to find out more about this building society. The Darlington Building Society is the only mutual building society based in County Durham, the Tees Valley and North Yorkshire. Smart Money People is the UK's independent financial services review site. Read and write Darlington Building Society reviews, and together we can help to increase trust and transparency in financial services.

Darlington Building Society at a glance

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Reviews for Darlington Building Society

Showing 11 of 11762 company reviews • Last reviewed within 7 days

A Very Positive Experience

Mortgages • 28th June 2025

Cheryl was efficient, helpful and approachable throughout the process. Made me feel very much at ease. Thankyou.

{"display":"Phil R","full_name":"Phil R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

I can't recommend DBS enough , first class service a...

Mortgages • 24th June 2025

I can't recommend DBS enough , first class service as always... I've just recently renewed my mortgage with DBS saving a unbelievable ££230 per month thanks to both Brian and Paula

{"display":"Lee ","full_name":"Lee ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Customer Service at its best!

    Suzanne Eccleston explained all that I needed to know regarding switching mortgages in a clear and concise manner. She was friendly and helpful and put... Suzanne Eccleston explained all that I needed to know regarding switching mortgages in a clear and concise manner. She was friendly and helpful and put me at ease. I have to say that since getting our Mortgage from you in 2016 I have found my few interactions with your staff to be easy and they are all so friendly and helpful. Keep it up Read more Read less

    {"display":"Peter M","full_name":"Peter M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Peter M 21st June 2025
  • 5/5

    Positive customer experience with advisor able to an...

    Positive customer experience with advisor able to answer queries about new reduced interest rates and how to use online banking to access higher interest rates... Positive customer experience with advisor able to answer queries about new reduced interest rates and how to use online banking to access higher interest rates as I am unable to access branch due to reduced opening hours. Read more Read less

    {"display":"Kay","full_name":"Kay","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Kay 20th June 2025
  • 5/5

    Customer service at it's best!

    Unable to open account successfully, I phoned for help. Operator emailed colleague, who phoned me in under 3-4 mins. I was very patiently taken through... Unable to open account successfully, I phoned for help. Operator emailed colleague, who phoned me in under 3-4 mins. I was very patiently taken through the steps to open the account. Read more Read less

    {"display":"Christine Cambridge","full_name":"Christine Cambridge","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Great service

    Always great, friendly, helpful, staff both in branches and over the telephone. Quick service both via branch and online. Would highly recommend. Easy to use... Always great, friendly, helpful, staff both in branches and over the telephone. Quick service both via branch and online. Would highly recommend. Easy to use website too. Never any issues. Great to see local branches still on the high street Read more Read less

    {"display":"Legend ","full_name":"Legend ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Legend 12th June 2025
  • 5/5

    Fantastic experience today.

    Fantastic experience today. Took my grandson who is almost 3 into the branch to pay his piggy bank money in. I am trying to teach... Fantastic experience today. Took my grandson who is almost 3 into the branch to pay his piggy bank money in. I am trying to teach him about savings, so it's fantastic that he can still get a passbook account to watch his pennies grow. The staff were wonderful with him. The low counter for disabled customers was perfect so that he could see what the assistant was doing. He was allowed to 'help' her weigh his money and the staff attitude made the experience so positive that we will be going regularly to do this. Banks could learn a lot about personal service from small building societies Read more Read less

    {"display":"Pam B","full_name":"Pam B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Pam B 3rd June 2025
  • 5/5

    In branch service review

    Understood all that was explained very clearly.

    Savings
    Verified source 30th May 2025
  • 5/5

    In branch service review

    I opened my daughters account as my grandma had one for me Karen was very professional asked lots of questions. We are coming back for a mortgage health check.

    Savings
    Verified source 30th May 2025
  • 5/5

    In branch service review

    Karen and Lisa were very helpful and professional.

    Savings
    Verified source 30th May 2025
  • 5/5

    In branch service review

    The staff are all lovely, very helpful and knowledgeable. Its good to be able to go into a branch and talk to people.

    Savings
    Verified source 30th May 2025

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