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Darlington Building Society reviews

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Rated Excellent 4.90/5

Darlington Building Society reviews

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Verified business
Last reviewed within 7 days
See more on their website

Review summary

People rate this company as Excellent based on 11,758 product reviews

Average score of 4.90/5
5 star
92%
4 star
7%
3 star
1%
2 star
0%
1 star
0%
Reviews for Darlington Building Society have trended positively over the past 90 days

Latest positive rating

5/5

Customer service at it's best!

Unable to open account successfully, I phoned for help. Operator emailed colleague, who phoned me in under 3-4 mins. I was very patiently taken through... Unable to open account successfully, I phoned for help. Operator emailed colleague, who phoned me in under 3-4 mins. I was very patiently taken through the steps to open the account. Read more Read less

Latest negative rating

1/5

Poor customer service

Account opened for years, only when requesting to close are asked for id. Should this not have been done at the start when the account... Account opened for years, only when requesting to close are asked for id. Should this not have been done at the start when the account was opened? Why do you need a copy of the statement where the money is going to???? If I make a bank transfer the details are automatically checked. Really poor service over all. One person tells you to do one thing, then another tells you something else. Not happy. Read more Read less

{"display":"Donna","full_name":"Donna","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Donna 4th May 2025

About Darlington Building Society

Darlington Building Society reviews written by our Smart Money People can help you to find out more about this building society. The Darlington Building Society is the only mutual building society based in County Durham, the Tees Valley and North Yorkshire. Smart Money People is the UK's independent financial services review site. Read and write Darlington Building Society reviews, and together we can help to increase trust and transparency in financial services.

Darlington Building Society at a glance

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Reviews for Darlington Building Society

Showing 11 of 11758 company reviews Last reviewed within 7 days

Customer service at it's best!

Savings 12th June 2025

Unable to open account successfully, I phoned for help. Operator emailed colleague, who phoned me in under 3-4 mins. I was very patiently taken through... Unable to open account successfully, I phoned for help. Operator emailed colleague, who phoned me in under 3-4 mins. I was very patiently taken through the steps to open the account. Read more Read less

Rated Excellent 5/5
Read more product reviews

Great service

Savings 12th June 2025

Always great, friendly, helpful, staff both in branches and over the telephone. Quick service both via branch and online. Would highly recommend. Easy to use... Always great, friendly, helpful, staff both in branches and over the telephone. Quick service both via branch and online. Would highly recommend. Easy to use website too. Never any issues. Great to see local branches still on the high street Read more Read less

Rated Excellent 5/5
Read more product reviews
  • 5/5

    Fantastic experience today.

    Fantastic experience today. Took my grandson who is almost 3 into the branch to pay his piggy bank money in. I am trying to teach... Fantastic experience today. Took my grandson who is almost 3 into the branch to pay his piggy bank money in. I am trying to teach him about savings, so it's fantastic that he can still get a passbook account to watch his pennies grow. The staff were wonderful with him. The low counter for disabled customers was perfect so that he could see what the assistant was doing. He was allowed to 'help' her weigh his money and the staff attitude made the experience so positive that we will be going regularly to do this. Banks could learn a lot about personal service from small building societies Read more Read less

    {"display":"Pam B","full_name":"Pam B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Pam B 3rd June 2025
  • 5/5

    In branch service review

    Understood all that was explained very clearly.

    Savings
    Verified source 30th May 2025
  • 5/5

    In branch service review

    Karen and Lisa were very helpful and professional.

    Savings
    Verified source 30th May 2025
  • 5/5

    In branch service review

    I opened my daughters account as my grandma had one for me Karen was very professional asked lots of questions. We are coming back for a mortgage health check.

    Savings
    Verified source 30th May 2025
  • 5/5

    In branch service review

    The staff are all lovely, very helpful and knowledgeable. Its good to be able to go into a branch and talk to people.

    Savings
    Verified source 30th May 2025
  • 5/5

    In branch service review

    Fantastic, Very easy and very Knowledgeable.

    Savings
    Verified source 30th May 2025
  • 5/5

    In branch service review

    Glad that you are maintaining a physical presence on the high street, for face to face business. All staff are helpful and efficient.

    Savings
    Verified source 30th May 2025
  • 5/5

    In branch service review

    Kieran was incredibly helpful without being pushy. I feel I was given the information I needed to make a sensible, safe choice. Overall a pleasant, satisfactory experience.

    Savings
    Verified source 30th May 2025
  • 5/5

    In branch service review

    Being able to speak to a person.

    Savings
    Verified source 30th May 2025

    Products from Darlington Building Society

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