Since you have changed your IT system I’ve found it very difficult and confusing. I spoke to customer service who were excellent; patient and helpful,... Since you have changed your IT system I’ve found it very difficult and confusing. I spoke to customer service who were excellent; patient and helpful, but the systems remain difficult to access and navigate which has been enormously frustrating and despite support from other members of my family it’s not been possible to resolve this. I’m 83 years old and working with your IT has been exasperating, however, your customer service staff particularly Simon have been excellent. Read more Read less

Once again we have called upon Darlington Building Society to port our mortgage for our new home. We have known Ann Walpole for a few... Once again we have called upon Darlington Building Society to port our mortgage for our new home. We have known Ann Walpole for a few years now and everytime we have dealt with Ann, we know we will always receive a very high standard from her. She is always very professional and certainly knows her job and she is able to answer all of our questions so we have a clear understanding. We would definitely recommend Darlington Building Society to anyone. Read more Read less