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Darlington Building Society reviews

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Rated Excellent 4.90/5

Darlington Building Society reviews

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Verified business
Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
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Review summary

People rate this company as Excellent based on 12,224 product reviews

Average score of 4.90/5
5 star
92%
4 star
7%
3 star
1%
2 star
0%
1 star
0%
Reviews for Darlington Building Society have trended positively over the past 90 days

Latest positive rating

5/5

Very helpful Staff, I spoke with Simon who was excel...

Very helpful Staff, I spoke with Simon who was excellent.

{"display":"Angus B","full_name":"Angus B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Angus B 20th August 2025

Latest negative rating

2/5

In branch service review

Products department have got it all wrong - reducing rate on popular accounts like special occasion saver/regular saver will lose customers to rivals like Newcastle BS.

Savings
Verified source 11th July 2025

About Darlington Building Society

Darlington Building Society reviews written by our Smart Money People can help you to find out more about this building society. The Darlington Building Society is the only mutual building society based in County Durham, the Tees Valley and North Yorkshire. Smart Money People is the UK's independent financial services review site. Read and write Darlington Building Society reviews, and together we can help to increase trust and transparency in financial services.

Darlington Building Society at a glance

Contact details

Website
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Reviews for Darlington Building Society

Showing 11 of 12224 company reviews Last reviewed within 7 days

Very helpful Staff, I spoke with Simon who was excel...

Savings 20th August 2025

Very helpful Staff, I spoke with Simon who was excellent.

Rated Excellent 5/5
Read more product reviews

Your agent rang me today about a mistake I had made...

Savings 20th August 2025

Your agent rang me today about a mistake I had made on a form re: a maturing Bond. He was very patient and polite and extremely helpful

Rated Excellent 5/5
Read more product reviews
  • 5/5

    All of your staff are very professional and polite why

    All of your staff are very professional and polite why

    {"display":"Graham rutter","full_name":"Graham rutter","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Graham rutter 20th August 2025
  • 5/5

    Thank you

    Very helpful lady and being able to speak to another human - excellent service.

    {"display":"KS","full_name":"KS","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    KS 20th August 2025
  • 5/5

    Excellent customer service

    Due to an error on the Building Society web site my post code wasn't included in my personal details so the system would not accept... Due to an error on the Building Society web site my post code wasn't included in my personal details so the system would not accept my savings application. Their rep Simon patiently sorted the problem for me and I was successful in the end Read more Read less

    {"display":"Raymond Doherty","full_name":"Raymond Doherty","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Raymond Doherty 19th August 2025
  • 5/5

    Excellent Advice

    Simon gave me excellent information as to what my options I could choose regarding my one year ISA account coming to its end. All I... Simon gave me excellent information as to what my options I could choose regarding my one year ISA account coming to its end. All I need to do is make a telephone call just before end of August which will allow me to make changes to my ISA account. Read more Read less

    {"display":"Stephen Evans","full_name":"Stephen Evans","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Stephen Evans 18th August 2025
  • 5/5

    Excellent customer service

    I rang for some help in applying for an ISA online. SIMON M. was my saviour. After a long time struggling to navigate the online... I rang for some help in applying for an ISA online. SIMON M. was my saviour. After a long time struggling to navigate the online process myself, Simon took me through every step, page by page. I am familiar with online applications, but Simon made it totally painless. I cannot praise him enough for his help, patience and knowledge. Thank you. Read more Read less

    {"display":"Elaine W","full_name":"Elaine W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Elaine W 18th August 2025
  • 4/5

    Quick response to queries.

    Quick response to queries.. Helpful

    {"display":"Tony","full_name":"Tony","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Tony 15th August 2025
  • 5/5

    Simon was very helpful and understanding

    Simon was very helpful and understanding

    {"display":"Kathleen U","full_name":"Kathleen U","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Kathleen U 15th August 2025
  • 5/5

    Maureen Mitchell was very.

    Maureen Mitchell was very. Helpfull and patient with. Us,we managed to open our accounts she is a asset your company

    {"display":"Mary Hext","full_name":"Mary Hext","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mary Hext 14th August 2025
  • 5/5

    Cannot thank the team enough!

    Spoke with Paula who has helped me step by step through my transfer of equity and she was patient and understanding along with the rest... Spoke with Paula who has helped me step by step through my transfer of equity and she was patient and understanding along with the rest of the team who did everything they could to assist me, I am over the moon with my outcome and cannot thank the team enough! Read more Read less

    {"display":"Kyra B","full_name":"Kyra B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Kyra B 6th August 2025

    Products from Darlington Building Society

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