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Darlington Building Society reviews

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Rated Excellent 4.91/5

Darlington Building Society reviews

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Last reviewed within 14 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian

Review summary

People rate this company as Excellent based on 13,034 product reviews

Average score of 4.91/5
5 star
92%
4 star
7%
3 star
1%
2 star
0%
1 star
0%
Reviews for Darlington Building Society have trended negatively over the past 90 days

Darlington Building Society shines with its friendly, helpful staff and the comfort of local branches where you can chat face to face. People love the clear explanations and personal service that make banking feel easy and welcoming. On the downside, some find branch opening hours too limited and wish for better interest rates and less paperwork.

Positive themes

  • Darlington Building Society’s friendly staff make every visit a pleasant, helpful experience.
  • People appreciate Darlington Building Society’s local branches and face-to-face service.
  • Opening accounts at Darlington Building Society is straightforward with clear info and friendly help.

Negative themes

  • Branch opening times at Darlington Building Society can be frustratingly limited for some.
  • Some find Darlington Building Society’s interest rates less competitive than rivals.
  • The paperwork and online processes at Darlington Building Society can be a bit of a faff.
Summarised by AI
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About Darlington Building Society

Darlington Building Society reviews written by our Smart Money People can help you to find out more about this building society. The Darlington Building Society is the only mutual building society based in County Durham, the Tees Valley and North Yorkshire. Smart Money People is the UK's independent financial services review site. Read and write Darlington Building Society reviews, and together we can help to increase trust and transparency in financial services.

Darlington Building Society at a glance

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Reviews for Darlington Building Society

Showing 11 of 13034 company reviews Last reviewed within 14 days

Very knowledgeable staff and extremely helpful.

Savings 17th December 2025

Very knowledgeable staff and extremely helpful.

Verified source
Rated Excellent 5/5
Read more product reviews

Very friendly informative staff.

Savings 13th December 2025

Very friendly informative staff. Great service and customer care

Verified source
Rated Excellent 5/5
Read more product reviews
  • 5/5

    Your member of staff was brilliant,

    Your member of staff was brilliant, helpful knowledgeable, and genuine 10 out of 10

    Savings
    Verified source 12th December 2025
  • 5/5

    Opened an account in Barnard Castle branch.

    Opened an account in Barnard Castle branch. Very friendly and helpful staff

    Savings
    Verified source 9th December 2025
  • 5/5

    VeryFriendly staff and very efficient very welcoming.

    VeryFriendly staff and very efficient very welcoming. Explained every account in great detail.

    Savings
    Verified source 4th December 2025
  • 5/5

    Great member service, branch is lovely!

    Great member service, branch is lovely!

    Savings
    Verified source 2nd December 2025
  • 5/5

    Very pleasant experience, Jess was very informative...

    Very pleasant experience, Jess was very informative and helpful.

    Savings
    Verified source 2nd December 2025
  • 5/5

    Very pleasant experience in a nice environment.

    Very pleasant experience in a nice environment. Staff were excellent.

    Savings
    Verified source 1st December 2025
  • 5/5

    The lady was polite and was able to explain the prod...

    The lady was polite and was able to explain the products well.

    Savings
    Verified source 1st December 2025
  • 5/5

    Welcoming, informative and very pleasant staff

    Welcoming, informative and very pleasant staff

    Savings
    Verified source 1st December 2025
  • 5/5

    Paula Marshall provided an excellent service, she re...

    Paula Marshall provided an excellent service, she responds to calls and messages promptly and couldn't be any more helpful

    {"display":"Niki","full_name":"Niki","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Niki 1st December 2025

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