Mortgage Adviser (Paula) answered all of my questions and provided extra and relevant information. After speaking with her, I feel confident regarding moving to a... Mortgage Adviser (Paula) answered all of my questions and provided extra and relevant information. After speaking with her, I feel confident regarding moving to a new property should I decide to do so. A follow-up email was received confirming the information gained during our earlier phone conversation. Read more Read less

All the staff are very helpful, Jasmine is knowledge

I was struggling to navigate the website to open a new ISA. I called the online customer service and spoke to a very nice chap... I was struggling to navigate the website to open a new ISA. I called the online customer service and spoke to a very nice chap called Simon. He stayed on the phone during the entire process and talked me through page by page. He was amazing and I can't thank him enough. Read more Read less

I was having problems accessing my accounts,but Simon McCabe from branch support was excellent in his help and patience towards resolving my problem. As customer... I was having problems accessing my accounts,but Simon McCabe from branch support was excellent in his help and patience towards resolving my problem. As customer service he was absolutely outstanding Read more Read less

Excellent customer service in the bishop auckland branch. Friendly and welcoming service!!! Will definitely be back in the future

Customer service was outstanding when obtaining original mortgage and then moving to a new property. Very quick responses and friendly people. Cheryl in particular was amazing!

My wife and I have recently had the pleasure of dealing with Paula Marshall regarding our BTL mortgage application, and I could not be more... My wife and I have recently had the pleasure of dealing with Paula Marshall regarding our BTL mortgage application, and I could not be more pleased or impressed with the outstanding service we received. Paula has demonstrated high levels of professionalism, coupled with a very much appreciated personal attentiveness. She has been incredibly responsive, efficient, and helpful throughout the process. Paula's communication has been clear and prompt; she has taken the time to clarify any questions I have posed in what has been a new experience for us and has kept us informed at every stage, ensuring everything progressed smoothly. It has been reassuring to know our application was in capable hands. Paula’s approachable manner and attention to detail made what could have been a stressful process much easier. This level of one-to-one personal attention is unusual in this 'virtual age' but it is very much welcomed. Thank you, Paula, for your excellent support and customer care — a true credit to Darlington Building Society! Read more Read less

Experienced an IT glitch which took a week for Darlington to resolve but I was kept informed and they honoured the interest rate I'd originally... Experienced an IT glitch which took a week for Darlington to resolve but I was kept informed and they honoured the interest rate I'd originally applied for. Excellent customer service from Jonathan, Maureen and others, I will keep an eye out for other competitive rate investment products from you. Well done and thank you. Read more Read less

Clare was fantastic and helped immensely.