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Darlington Building Society: Savings reviews

View other Darlington Building Society products
4.87
Based on 12,514 reviews, last reviewed 3rd Aug 2026
62% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
7%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Job done Friendly approachable staff, good product Reviewed on: 3rd August 2026
Helen R's avatar
Helen R

Latest lowest rating:

1

Wrong advice on saving money & tacking to long to re... Wrong advice on saving money & tacking to long to reply. Almost 3 weeks to check 1 form is to long Reviewed on: 25th June 2026
Nigel 's avatar
Nigel
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About this product

There’s a range of savings accounts to choose from at Darlington Building Society.

Savings account options include fixed rate bonds, easy access and notice accounts.

Darlington Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Savings reviews (12514)

Very helpful staff

3
Was very impressed by the patience and helpfulness shown by Simon McCabe when I had difficulty accessing my Savings account. Would employ him myself! Website is a nightmare though. , Reviewed on: 5th September 2023
DBS Verified Member's avatar
DBS Verified Member

Problem registering with Darlingtononline

5
My new login and password did not register with Darlingtonline. So I contacted DBS and spoke to Vicky Wanless. Vicky was extremely helpful, and patient in talking me through the form; and was on the phone with me for around three quarters of an hour and stayed on the phone until every single step was completed. I am appreciative of Vickys help today. Thank you. Reviewed on: 5th September 2023
DBS Verified Member's avatar
DBS Verified Member

Very helpful customer service

5
Had a very efficient and helpful call with Simon McCabe today to help set up my online banking. Reviewed on: 5th September 2023
DBS Verified Member's avatar
DBS Verified Member

Darlington Building Society Branch Review

5
I like it because it is a local building society and all the staff have treated me always with guidence, advice and a smile, also with respect. Reviewed on: 5th September 2023
Verified Member's avatar
Verified Member

Darlington Building Society Branch Review

5
Very friendly and efficient. A warm welcome everytime. Reviewed on: 5th September 2023
Verified Member's avatar
Verified Member

Darlington Building Society Branch Review

5
Good experience. No problems. Staff are always helpful and knowledgeable. Nothing to improve. Reviewed on: 5th September 2023
Verified Member's avatar
Verified Member

Fantastic customer service

5
Today I spoke to Simon from customer services, he was very helpful and went through my query with online banking very thoroughly and was a huge help. Thankyou Reviewed on: 5th September 2023
DBS Verified Member's avatar
DBS Verified Member

Great help

5
I was struggling to use the new revamped Darlington online so much so that I went into the Stockton branch to close 2 account. The lady was very helpful and assured me that a colleague from Head office would call me and talk me through the new registration. Simon called me whilst I was driving and arranged to call me back a few minutes later once I had stopped driving. Simon was very knowledgeable and helpful, talking me through all the stages of registration. Thank you Simon, you have retained a customer today. Reviewed on: 4th September 2023
DBS Verified Member's avatar
DBS Verified Member

Online platform

5
Called the DBS as was having issues logging into Darlington Online system, but Simon helped me resolve this in a helpful and efficient manner. Reviewed on: 4th September 2023
DBS Verified Member's avatar
DBS Verified Member

Accessing account

5
Simon was extremely helpful and guided me through the procedure Reviewed on: 4th September 2023
DBS Verified Member's avatar
DBS Verified Member

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