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Darlington Building Society: Savings reviews

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4.91
Based on 10,880 reviews, last reviewed 20th Jun 2025
13% decrease in 5 star reviews
in the past 90 days
500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
7%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Positive customer experience with advisor able to an... Positive customer experience with advisor able to answer queries about new reduced interest rates and how to use online banking to access higher inter... Read more Reviewed on: 20th June 2025
Kay's avatar
Kay

Latest lowest rating:

1

Poor customer service Account opened for years, only when requesting to close are asked for id. Should this not have been done at the start when the account was opened? Why... Read more Reviewed on: 4th May 2025
Donna's avatar
Donna
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Darlington Building Society Savings reviews (10880)

Middlesbrough branch review

5
I like the fact that the telephone is always answered promptly at Darlington, and I am treated as a person rather than just an account number. No improvement required Reviewed on: 17th April 2021
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Middlesbrough branch customer

Barnard Castle branch review

5
Great to easily speak to someone in UK, friendly, immediate info posted to me. Best interest Reviewed on: 17th April 2021
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Barnard Castle branch customer

Tubwell Row branch review

5
Sppedy excellent service, option to open account online Reviewed on: 16th April 2021
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Tubwell Row branch customer

Middlesbrough branch review

5
Mrs Gladys Thomas, 6 Glithrie Ave. Whinny Banks, M'boro, TS5 4QE Reviewed on: 16th April 2021
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Middlesbrough branch customer

Barnard Castle branch review

4
I attended my local branch today and asked for Reviewed on: 16th April 2021
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Barnard Castle branch customer

Middlesbrough branch review

5
If you were able to get cash out cash machine Reviewed on: 15th April 2021
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Middlesbrough branch customer

Lovely branch, lovely staff

5
Always get a lovely welcome from Sandra. Shes very friendly and approachable. She certainly knows her job and is extremely helpful. Reviewed on: 14th April 2021
Wendy Goold's avatar
Wendy Goold

Tubwell Row branch review

4
Provide more loyalty products with higher rates for existing members Reviewed on: 14th April 2021
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Tubwell Row branch customer

Middlesbrough branch review

5
5 Star service, good access, staff are no their subject Reviewed on: 14th April 2021
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Middlesbrough branch customer

Barnard Castle branch review

5
I've only just opened account but the rate is the best available and the information pack very clear Reviewed on: 14th April 2021
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Barnard Castle branch customer

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