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Diamond Insurance Reviews

Ratings based on 76 reviews Last review 1 week ago
4.04 / 5Great overall rating

Diamond insurance reviews written by our Smart Money People can help you to find out more about this insurance company focused on providing cover for female drivers. Smart Money People is the UK's independent financial services review site. Read and...

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Diamond insurance reviews written by our Smart Money People can help you to find out more about this insurance company focused on providing cover for female drivers. Smart Money People is the UK's independent financial services review site. Read and write Diamond insurance reviews, and together we can help to increase trust and transparency in financial services.

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Your Diamond Insurance Reviews (76)

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19th August 2017

Car Accident, someone you can rely on x

After a car accident away from home I contacted my insurers Diamond. Within minutes of my call I received a call back from their polite and curteous staff who even although I was in the Scottish Highlands in the middle of nowhere they had a breakdown...

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After a car accident away from home I contacted my insurers Diamond. Within minutes of my call I received a call back from their polite and curteous staff who even although I was in the Scottish Highlands in the middle of nowhere they had a breakdown driver with me extremely quickly who assisted me to get to a local Garage (with all my ids and luggage) in the nearest town. I was also swiftly offered a curtesy car which was fully filled and waiting to allow me to continue to my destination whilst repairs were carried out. I was contacted several more times with frequent updates on the repairs to my car and legal advice also. All in all a very swift and professional company.

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4th August 2017

Avoid at all costs

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I had an accident on the 27th of July from the moment I called diamond I had nothing but total inconvenience. The customer service is appalling. Nothing is ever actioned when they say they will. Escalating concerns to managers doesn't resolve any issues you have. When you have to make a claim it is extremely stressful, I've been in floods of tears as I am promised things but nothing is actioned accordingly. This is the last thing you want to be dealing with when you are involved in a car crash and had injurys from that to deal with. No one has ever called me back from he 27th except a manager who called me today 4th Aug at 3pm with more bad news. I have had to call them numerous times a day to be told conflicting information and nothing is ever resolved!!! I was advised my car was total loss on Friday 28th but took them till Wed 2nd of august to be made offer which at first was insulting and the increased it which was still below value and told that nothing more can be done and that was the best offer they could give and I was promised in writing via email and on phone call that day that I will receive payment bia CHAPS by Friday at 12pm. Today Friday 4th Aug morning came nothing in bank so called up to be instructed not to worry payment is processed and I will get it by 12pm. 12pm came no payment I called yet again advised error processing payment at there end and it will be another 48hrs I explained I don't have another 48hrs to wait for this to be resolved. I've taken time off work I've been extremely stressed through the whole process I wanted payment today accounts advised this wasn't possible. I escalated my concerns to various managers through today only one called me back advised nothing more can be done and she will call me on Monday to make sure payment is sent. I expressed my concerns about the customer service I have received throughout the whole process and I will making relevant complaints the duration of this weekend and posting on social media the complaint I have as its appalling. I have a list of call handlers names, I have spoken to on various occasions and each one having to explain my situation. I asked for a copy of all transcripts and communication I have had with the company since last Thursday emailed to me in writhing as I am really unhappy with the service that's been provided!!! I put a deposit down on a car to pay remaining balance this afternoon with my settlement figure which I didn't receive so I have lost out in more money thought the inconvenience of this company!!!!!!!!!.

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2nd August 2017

Unfair

Not very understanding when get into financial trouble. I had an unexpected expense that meant I couldn't pay my insurance until the following week and was told I'd need to pay the money (they even told me to borrow from friends or family) otherwise...

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Not very understanding when get into financial trouble. I had an unexpected expense that meant I couldn't pay my insurance until the following week and was told I'd need to pay the money (they even told me to borrow from friends or family) otherwise my insurance would be cancelled and I wouldn't be covered.

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27th July 2017

Claim issue

I had a minor crash in March which was my fault, the company are lovely but did not liase with the third party very well at first, I have had no more third party letters so I think all is ok but I have still not had any confirmation that the claim has...

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I had a minor crash in March which was my fault, the company are lovely but did not liase with the third party very well at first, I have had no more third party letters so I think all is ok but I have still not had any confirmation that the claim has been settled which would be nice to put my mind at rest.

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20th July 2017

Don't fight your corner

Had a non fault accident with the 3rd party claiming I was at fault. All the evidence (especially the damage to both cars and the fact that 3rd party admitted to being in the wrong lane) pointed at it not being my fault. Diamond didn't argue my case...

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Had a non fault accident with the 3rd party claiming I was at fault. All the evidence (especially the damage to both cars and the fact that 3rd party admitted to being in the wrong lane) pointed at it not being my fault. Diamond didn't argue my case and it ended up 50/50. Will not use again.

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19th July 2017

Expensive and disloyal to returning customers with unjustified price increases

They clearly do not care about retaining customers. When it can to renewal quote they wanted to charge me almost 3x more than the year before no reason. No claims where main on the policy and no circumstances changed they where just being greedy when...

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They clearly do not care about retaining customers. When it can to renewal quote they wanted to charge me almost 3x more than the year before no reason. No claims where main on the policy and no circumstances changed they where just being greedy when i called to cancel they tried to talk me into stay but could not match any where near the low quotes I was getting from every other company accept them!

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