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Dudley Building Society reviews

Dudley Building Society Logo
Rated Excellent • 4.84/5

Dudley Building Society reviews

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Verified business
Last reviewed within 7 days

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Customer Satisfaction Champion
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Review summary

People rate this company as Excellent based on 3,755 product reviews

Average score of 4.84/5
5 star
92%
4 star
6%
3 star
1%
2 star
0%
1 star
1%
Reviews for Dudley Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

Efficient friendly staff when I enquired about openi...

Efficient friendly staff when I enquired about opening an account, my phone calls answered promptly and everything dealt with expeditiously. Good old fashioned service. Very impressed.

{"display":"Michael C","full_name":"Michael C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Michael C 18th July 2025

Latest negative rating

1/5

Hands down the worst company (yes, not just banks) I...

Hands down the worst company (yes, not just banks) I’ve ever dealt with. 14 weeks later and I’m still waiting for a decision on a... Hands down the worst company (yes, not just banks) I’ve ever dealt with. 14 weeks later and I’m still waiting for a decision on a mortgage application. Second house I’ve now lost due to their slow response and incompetence. Charging high fees and providing this level of service is practically fraud. Will be reporting to FCA. I’m thousands of pounds down and have nothing to show for it. Avoid at all costs. I’m Read more Read less

{"display":"Nick M","full_name":"Nick M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Nick M 11th June 2025
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About Dudley Building Society

As a mutual, Dudley Building Society is run for the benefit of its members with profits reinvested rather than paying shareholders.

With its Principal Office in the heartland of the Black Country, it has been serving the local community since 1858.

Today, Dudley Building Society provides financial services on a local and national level. It offers a range of products across savings and mortgages as well as financial advice, insurance, will writing and estate planning services.

Dudley Building Society at a glance

Contact details

Website
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Reviews for Dudley Building Society

Showing 11 of 3755 company reviews • Last reviewed within 7 days

Efficient friendly staff when I enquired about openi...

Savings • 18th July 2025

Efficient friendly staff when I enquired about opening an account, my phone calls answered promptly and everything dealt with expeditiously. Good old fashioned service. Very impressed.

{"display":"Michael C","full_name":"Michael C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Good, could be better

Savings • 18th July 2025

As a Building Society they have some good products and customer service. I do wish that their online service was better including allowing existing members... As a Building Society they have some good products and customer service. I do wish that their online service was better including allowing existing members to opon any new accounts online - rather than only a very limited selection Read more Read less

{"display":"gt94sss2","full_name":"gt94sss2","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4/5
Read more product reviews
  • 5/5

    Mortgage review explanation.

    I spoke to a member of the customer service team. Lilly, was exceptionally knowledgeable and helpful with my enquiry. So helpful and made what can... I spoke to a member of the customer service team. Lilly, was exceptionally knowledgeable and helpful with my enquiry. So helpful and made what can be a confusing conversation to have if your experience in the mortgage sector is below the normal, her approach in dealing with any question i asked was one of a clear and precise explanation without any confusion. Most definitely a credit to your team. An excellent experience of calling my mortgage provider. Read more Read less

    {"display":"Miss M","full_name":"Miss M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Miss M 15th July 2025
  • 3/5

    friendly service

    friendly service but they make you change your password too often

    {"display":"deepdaleduck","full_name":"deepdaleduck","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    deepdaleduck 5th July 2025
  • 5/5

    Helpfulness at Dudley

    I wish all financial institutions were as helpful and as knowledgeable about their products as the Dudley Building Society.

    {"display":"Margaret G","full_name":"Margaret G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Margaret G 1st July 2025
  • 5/5

    Re Mortgage enquiry

    I spoke with Nav today. I had a lot of questions for her regarding our Mortgage, she answered all of my questions and was really... I spoke with Nav today. I had a lot of questions for her regarding our Mortgage, she answered all of my questions and was really helpful. She went over and above to make sure she gave me all the correct information. Thank you Nav Read more Read less

    {"display":"Bernie Owens","full_name":"Bernie Owens","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1251567.png"}}'s avatar
    Mortgages
    Bernie Owens 30th June 2025
  • 5/5

    In branch service review

    Very friendly available society with really helpful friendly and knowledgeable staff and good savings rates.

    Savings
    Verified source 27th June 2025
  • 5/5

    In branch service review

    Paulette was very professional in her communication and knowledge all the available savings options - very helpful customer service and friendly approach.

    Savings
    Verified source 27th June 2025
  • 5/5

    In branch service review

    Dudley B/S is perfect. The staff are all magnificent and so professional.

    Savings
    Verified source 27th June 2025
  • 5/5

    In branch service review

    Great service in branch. All queries satisfied very quickly. No Queue.

    Savings
    Verified source 27th June 2025
  • 5/5

    In branch service review

    Paulette was extremely helpful today.

    Savings
    Verified source 27th June 2025

    Products from Dudley Building Society
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