The advisor I spoke to had complete and (ready) knowledge of the request. They were very welcoming in answering all the question and when needed,... The advisor I spoke to had complete and (ready) knowledge of the request. They were very welcoming in answering all the question and when needed, I had to request for more info, which I was instantly provided. The advisor kept their words as I needed an email with certain information to respond to the Building Society. At no point, did I feel the advisor was in a rush and wanted me to leave the line. What struck me most was that the advisor actually, helped me by giving bits of info, which I might have gotten otherwise after a few more calls, but the advisor was kind and pointed out what my options were. So really very happy with the call. Were I to give her marks, I would go for 10/10. Read more Read less

Recently opened a couple of savings accounts at the Dudley branch. Found the staff were very friendly and helpful. It's a pleasure to still be... Recently opened a couple of savings accounts at the Dudley branch. Found the staff were very friendly and helpful. It's a pleasure to still be able to go into a branch and speak to someone face to face. Read more Read less

Great service, but better interest on savings elsewhere

As a member with a savings account, I would expect to be notified when a new account is launched which is similar to my account... As a member with a savings account, I would expect to be notified when a new account is launched which is similar to my account and which pays a higher interest rate. Read more Read less

I find DBS easy to deal with both online and in person. The only reason I would not recommend it to friends is that I... I find DBS easy to deal with both online and in person. The only reason I would not recommend it to friends is that I never give financial advice to friends. Read more Read less

Using the online service makes things easier, long standing society gives me confidence. An excellent building society.

I would like to say a BIG thankyou to the lovely front desk staff who really went our of their way to help myself and... I would like to say a BIG thankyou to the lovely front desk staff who really went our of their way to help myself and my daughter with a transaction on the morning of Friday 13th June. Paulette and her lovely colleague (so sorry I didn't get her name), thankyou for all of your help, we really appreciated it so much! And always so friendly and welcoming, 5 stars! :) Read more Read less

Hands down the worst company (yes, not just banks) I’ve ever dealt with. 14 weeks later and I’m still waiting for a decision on a... Hands down the worst company (yes, not just banks) I’ve ever dealt with. 14 weeks later and I’m still waiting for a decision on a mortgage application. Second house I’ve now lost due to their slow response and incompetence. Charging high fees and providing this level of service is practically fraud. Will be reporting to FCA. I’m thousands of pounds down and have nothing to show for it. Avoid at all costs. I’m Read more Read less

Firstly which queue?? transactions or admin.I was told to go to transactions then given a form to complete myself .I completed the form on a... Firstly which queue?? transactions or admin.I was told to go to transactions then given a form to complete myself .I completed the form on a corner table & returned to the counter to then be advised that they were unable to complete & that the book would be posted as they were so busy!My frustration was the fact that there was nobody else in the branch & whilst I was completing my form the staff had time to talk about their weekend antics .In the background I heard a gentleman talking about the fact there would be more complaints from customers about something.My husband had rushed from work so had made a special effort to go into the branch to sort this account that day so I wasn’t happy how we were treated.I did however insist that this be done there & then so the staff member in the admin section reluctantly agreed to complete it as the other member of staff now only did transactions. This used to be such a happy place to visit & customer service was always the best so I really don’t know what has happened!The Dudley always had such high standards.If this is the way forward then I feel sorry for people who struggle with form filling etc as the Dudley used to be the place where one could always rely on help & excellent customer service. Read more Read less