Smart Money People Logo
Go to business site

Voting in the British bank awards 2026 is open - Vote here

Share this page
Link copied

Dudley Building Society reviews

Dudley Building Society Logo
Rated Excellent • 4.84/5

Dudley Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion
See more on their website Write a review

Review summary

People rate this company as Excellent based on 3,939 product reviews

Average score of 4.84/5
5 star
92%
4 star
6%
3 star
1%
2 star
0%
1 star
1%
Reviews for Dudley Building Society have trended negatively over the past 90 days

Dudley Building Society shines with its friendly, helpful staff and the comfort of local branches offering face-to-face service. Opening and managing accounts is often described as easy and efficient, with clear explanations and good advice. However, some find online services limited and wish for better digital access and faster mortgage processing.

Positive themes

  • Friendly, helpful staff make visiting Dudley Building Society a real pleasure.
  • Opening or changing accounts at Dudley Building Society is straightforward and well explained.
  • Dudley Building Society’s local branches offer a welcoming face-to-face experience that many prefer over online.

Negative themes

  • Online services at Dudley Building Society can be limited and frustrating for some users.
  • Mortgage processing is slow with poor communication causing stress for some.
  • Some customers wish for more modern conveniences like deposit machines and better branch opening hours.
Summarised by AI
Was this helpful?

About Dudley Building Society

As a mutual, Dudley Building Society is run for the benefit of its members with profits reinvested rather than paying shareholders.

With its Principal Office in the heartland of the Black Country, it has been serving the local community since 1858.

Today, Dudley Building Society provides financial services on a local and national level. It offers a range of products across savings and mortgages as well as financial advice, insurance, will writing and estate planning services.

Dudley Building Society at a glance

Contact details

Website
Visit provider website

Reviews for Dudley Building Society

Showing 11 of 3939 company reviews • Last reviewed within 7 days

Savings Enquiry

Savings • 2nd March 2026

We went to discuss an ISA, the staff were so friendly and helpful.It made our experience a very happy and positive one

{"display":"Katey B","full_name":"Katey B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Friendly and efficient

Savings • 2nd March 2026

Went into the building society and was greeted pleasantly. The lady was friendly and efficient. she ensured we were happy and checked there was anything she could help with.

{"display":"Sally P","full_name":"Sally P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Efficient and friendly service sorting my children’s...

    Efficient and friendly service sorting my children’s matured savings accounts into new products.

    {"display":"Susan B","full_name":"Susan B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Susan B 28th February 2026
  • 5/5

    Changed account.

    Changed account. All sorted. Also said should be a 12 month isa

    {"display":"KH","full_name":"KH","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    KH 28th February 2026
  • 5/5

    Dealt with profionally

    Update on account and withdrawal all dealt with professionally

    {"display":"Christine Bate","full_name":"Christine Bate","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Christine Bate 28th February 2026
  • 5/5

    Excellent advise

    We came in and saw Julie who was a brilliant, helpful advisor.

    {"display":"Sarah D","full_name":"Sarah D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Sarah D 28th February 2026
  • 5/5

    No appointment necessary, very helpful staff

    No appointment necessary, very helpful staff

    {"display":"AZ","full_name":"AZ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    AZ 27th February 2026
  • 5/5

    review of existing accounts

    Counter staff did a very efficient service on moving savings/ISA into updated accounts as requested by myself

    {"display":"Mr GEORGE FREDERICK HISCOX","full_name":"Mr GEORGE FREDERICK HISCOX","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Excellent customer service.

    Excellent customer service. The lady was nice and polite.

    {"display":"Charlie J","full_name":"Charlie J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Charlie J 26th February 2026
  • 5/5

    Very professional and clear in what I wanted .

    Very professional and clear in what I wanted .

    {"display":"Mr PETER DAVIES","full_name":"Mr PETER DAVIES","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mr PETER DAVIES 26th February 2026
  • 5/5

    Sending money to my nominated bank account had some...

    Sending money to my nominated bank account had some issues but hopefully everything will be ok next time

    {"display":"Mrs A rollason ","full_name":"Mrs A rollason ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

    Products from Dudley Building Society
    Showing products offered by Dudley Building Society

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice