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Dudley Building Society reviews

Dudley Building Society Logo
Rated Excellent • 4.82/5

Dudley Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion
See more on their website Write a review
  • Award winning organisation
    Award winning organisation
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 3,927 product reviews

Average score of 4.82/5
5 star
92%
4 star
6%
3 star
1%
2 star
0%
1 star
1%
Reviews for Dudley Building Society have trended positively over the past 90 days

Dudley Building Society shines with its friendly, knowledgeable staff and the personal, face-to-face service that many find comforting and efficient. People appreciate the straightforward account opening and helpful advice on savings options. However, some feel the interest rates could be more competitive and wish for better online services and branch conveniences like longer hours or more privacy.

Positive themes

  • Dudley Building Society’s staff are friendly, helpful, and make you feel at ease in branch. (92 mentions)
  • Opening or switching savings accounts with Dudley Building Society is quick and easy. (47 mentions)
  • Dudley Building Society offers good advice and helps find better interest rates. (25 mentions)

Negative themes

  • Interest rates at Dudley Building Society could be more competitive. (5 mentions)
Summarised by AI
Was this helpful?

About Dudley Building Society

As a mutual, Dudley Building Society is run for the benefit of its members with profits reinvested rather than paying shareholders.

With its Principal Office in the heartland of the Black Country, it has been serving the local community since 1858.

Today, Dudley Building Society provides financial services on a local and national level. It offers a range of products across savings and mortgages as well as financial advice, insurance, will writing and estate planning services.

Dudley Building Society at a glance

Contact details

Website
Visit provider website
Phone
01384 231 414
Email
[email protected]
Main address
Principal Office, 7 Harbour Buildings, The Waterfront, Brierley Hill, DY5 1LN
Social media

Reviews for Dudley Building Society

Showing 11 of 3927 company reviews • Last reviewed within 7 days

Excellent service.

Savings • 11th July 2026

I use the local branch for my personal account and also for a local charity account. The staff are always friendly and helpful; they cannot... I use the local branch for my personal account and also for a local charity account. The staff are always friendly and helpful; they cannot do enough for you. i would strongly recommend the Dudley Building Society. Read more Read less

{"display":"Sean MaC","full_name":"Sean MaC","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Excellent assistance.

Savings • 10th July 2026

Contact with staff in branch and by telephone has always been civil, professional and helpful. There always appears to be a desire to genuinely offer... Contact with staff in branch and by telephone has always been civil, professional and helpful. There always appears to be a desire to genuinely offer accurate answers to a range of questions in an efficient manner. No long waiting time for a phone call to be answered, this is appreciated. Read more Read less

{"display":"S M","full_name":"S M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
S M
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Always a pleasure to go into branch staff all friend...

    Always a pleasure to go into branch staff all friendly and helpful.

    {"display":"Peter G","full_name":"Peter G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Peter G 10th July 2026
  • 5.00/5

    Very good service - best of the building societies.

    Very good service - best of the building societies.

    {"display":"Shirley B","full_name":"Shirley B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Shirley B 3rd July 2026
  • 5.00/5

    great really enjoyed everything about it

    great really enjoyed everything about it

    Savings
    Verified source 1st July 2026
  • 5.00/5

    Brilliant time in branch.

    Brilliant time in branch.

    Savings
    Verified source 1st July 2026
  • 5.00/5

    Had a brilliant time in branch with staff.

    Had a brilliant time in branch with staff. They helped me an account and offered friendly, helpful customer service

    Savings
    Verified source 1st July 2026
  • 4.00/5

    A high level of management expenses

    A fairly standard building society but with high management expenses. This means that there is less money to fund interest for savers, so I mainly... A fairly standard building society but with high management expenses. This means that there is less money to fund interest for savers, so I mainly save elsewhere. I feel that there is a case for this class of building society to merge and reduce expenses per assets/liabilities. Read more Read less

    {"display":"Thomas K","full_name":"Thomas K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Thomas K 29th June 2026
  • 5.00/5

    Helpful staff

    I had problems with transferring money from my bank to the society and the staff on the phones could not have been more helpful.

    {"display":"Marian R","full_name":"Marian R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Marian R 26th June 2026
  • 5.00/5

    Helpful branch

    Very helpful and accommodating staff

    Savings
    Verified source 18th June 2026
  • 5.00/5

    Local branch within walking distance and open six da...

    Local branch within walking distance and open six days a week. All staff are very friendly and efficient and give advice if asked. Very helpful.

    {"display":"Josephine M","full_name":"Josephine M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Josephine M 18th June 2026

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