Dudley Building Society reviews | 777 reviews rated 4.88* - Smart Money People

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Ratings based on 777 reviews Last review 2 weeks ago

4.88 / 5Amazing overall rating

Dudley Building Society provides financial services on a local and national level. With ever developing ranges of savings accounts, mortgage products, financial advice, insurance, will writing and estate planning services; our purpose is to serve our...

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Dudley Building Society provides financial services on a local and national level. With ever developing ranges of savings accounts, mortgage products, financial advice, insurance, will writing and estate planning services; our purpose is to serve our Members. As a mutual Society the business is run for the betterment of its Members with profits reinvested back in rather than paying shareholders. With its Principal Office in the heartland of the Black Country the Society has five branches in the region, four of which have recently undergone significant refurbishment to further improve customer experience and the Society’s high street presence. Smart Money People is the place for Dudley Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services

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Your Dudley Building Society Reviews (777)

3rd February 2020

Dudley branch review

The system is fine and well above excellent and the staff (all) are formidible

Dudley branch customerLevel 1

(0)

1st February 2020

Brierley Hill branch review

Very good service from Jo, very pleasant and professional

Brierley Hill branch customerLevel 1

(0)

31st January 2020

Fantastic customer service

Really helpful advisor took the time to explain how ISA’s work to me. Very patient and understanding.

Verified Member Dudley BS

(0)

31st January 2020

Reinvesting funds

I sent my details into before maturity and on the day of my maturity I can see my request was carried out correctly. Passbook revived back to me in two days. Very quick!

Verified Member Dudley BS

(0)

31st January 2020

Brierley Hill branch review

Jo was fantastic to deal with, gave me great advice and opened the savings account best for my daughter

Brierley Hill branch customerLevel 1

(0)

31st January 2020

Dudley branch review

I like how friendly and helpful the staff are when making important decisions.

Dudley branch customerLevel 1

(0)

31st January 2020

Perton branch review

I like the personal service. Not always neccessary to make appointment.

Perton branch customerLevel 1

(0)

30th January 2020

Brierley Hill branch review

Excellent manner when dealing with customers. Could not be better.

Brierley Hill branch customerLevel 1

(0)

30th January 2020

Dudley branch review

Good very helpful and friendly service.

Dudley branch customerLevel 1

(0)

29th January 2020

Perton branch review

Staff at Perton are always friendly, helpful, respectful all the time and always do all they can to help.

Perton branch customerLevel 1

(0)

28th January 2020

Brierley Hill branch review

Local branches, staff always very friendly and smiling at Brierley Hill

Brierley Hill branch customerLevel 1

(0)

28th January 2020

Perton branch review

What I like is the convenience of when I am shopping at Perton to pop in as and when.

Perton branch customerLevel 1

(0)

27th January 2020

Perton branch review

Friendly service and professional advice.

Perton branch customerLevel 1

(0)

27th January 2020

Perton branch review

Hard to improve on one to one service in a pleasant enviroment!

Perton branch customerLevel 1

(0)

26th January 2020

Dudley branch review

Very accomodating staff who saw me when I had come to the wrong branch. Gave me a drink as I was feeling unwell and were very helpful.

Dudley branch customerLevel 1

(0)

26th January 2020

Perton branch review

Very pleasant staff. Warm and welcoming.

Perton branch customerLevel 1

(0)

25th January 2020

Brierley Hill branch review

Always very pleasant and helpful. In the branch (but not so at head office), which I like, and very enthusiastic

Brierley Hill branch customerLevel 1

(0)

25th January 2020

Dudley branch review

Long wait for appointments, but fortunately the kind lady/cashier was able to open the fixed rate bond for me.

Dudley branch customerLevel 1

(0)

25th January 2020

Perton branch review

Straight forward and friendly service. Very helpful.

Perton branch customerLevel 1

(0)

24th January 2020

Unable to answer my question

From your own passbook description you were unable to tell me the rate of interest rate on the account, which is laughable if it wasn’t so serious. What is worse I was responding to a letter encouraging me to contact you regarding a further ISA s...

From your own passbook description you were unable to tell me the rate of interest rate on the account, which is laughable if it wasn’t so serious. What is worse I was responding to a letter encouraging me to contact you regarding a further ISA subscription, which suffice to say I won’t be making now.

Verified Member Dudley BS

(0)

Reply from Dudley Building Society

Hi, we are really sorry that your experience hasn't been a positive one. We'd really like to find out more about what has happened and how we can help resolve the issue. If you would like to contact us directly on 01384 231414 or email savings@dudleybuildingsociety.co.uk, a member of our team will be able to help. Thank you.

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