Probably a great Building Society to deal with in-branch, but as an internet customer it was very difficult to access statements online and none were... Probably a great Building Society to deal with in-branch, but as an internet customer it was very difficult to access statements online and none were ever posted to me. I didn't even receive a passbook which made closing my account quite tricky. I was told there was a glitch with the system which prevented me from seeing my transactions but this remained unfixed for weeks. Would not open another online account with Dudley. Read more Read less

Chelsea at Brierley Hill was excellent, not only sorting out my late Sister's account but also finding me the best rate for my savings. Top marks!

We had financial difficulties and I dealt with Claire, she was fantastic and so understanding, she allowed us to pay a percentage of our monthly... We had financial difficulties and I dealt with Claire, she was fantastic and so understanding, she allowed us to pay a percentage of our monthly payment while we sold our property.. eventually it was sold and we managed to pay the balance of the mortgage off. Claire was invaluable to us so thank you Claire and the Dudley Building Society for helping us through a very difficult time. Read more Read less

Great eco friendly experience. I needed somewhere safe to place a small amount of savings and I was pleased to be able to use a traditional building society

The customer service personnel was very friendly and efficient. I received help (extremely patient) to navigate the site and how to operate the account for future use

Opened an account at your Dudley office was taken into a private room which gave it a personal experience

No problems using on-line account.

I need to perform a simple task of updating my address details. In a world where we have numerous communication methods I would have thought... I need to perform a simple task of updating my address details. In a world where we have numerous communication methods I would have thought we would have moved on from being told to write a letter, put a stamp on it and pop it in the post. A needless expense and inconvenience. Easier to close the account. Read more Read less

A great value 120day account has been penalised with excessive rate cuts. Staff seemed unhelpful and onus always put on us to print out application papers and post in passbook...