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Dudley Building Society reviews

Dudley Building Society Logo
Rated Excellent • 4.84/5

Dudley Building Society reviews

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Verified business
Last reviewed within 7 days

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Customer Satisfaction Champion
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Review summary

People rate this company as Excellent based on 3,855 product reviews

Average score of 4.84/5
5 star
92%
4 star
6%
3 star
1%
2 star
0%
1 star
1%
Reviews for Dudley Building Society have trended positively over the past 90 days

Latest positive rating

4/5

Flexible and Good Communication

I am a mortgage adviser and work with a lot of Building Societies and Banks and know to expect with each. When a lender is... I am a mortgage adviser and work with a lot of Building Societies and Banks and know to expect with each. When a lender is flexible like Dudley BS, they obviously need more information to ensure that they are protecting the customer and the society. Although the process was a bit slow and laborious, the overall service, flexibility and communication was good. I will definitely consider using them again when the need appears. Read more Read less

{"display":"Christine S","full_name":"Christine S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Christine S 9th October 2025

Latest negative rating

1/5

Hands down the worst company (yes, not just banks) I...

Hands down the worst company (yes, not just banks) I’ve ever dealt with. 14 weeks later and I’m still waiting for a decision on a... Hands down the worst company (yes, not just banks) I’ve ever dealt with. 14 weeks later and I’m still waiting for a decision on a mortgage application. Second house I’ve now lost due to their slow response and incompetence. Charging high fees and providing this level of service is practically fraud. Will be reporting to FCA. I’m thousands of pounds down and have nothing to show for it. Avoid at all costs. I’m Read more Read less

{"display":"Nick M","full_name":"Nick M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Nick M 11th June 2025
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About Dudley Building Society

As a mutual, Dudley Building Society is run for the benefit of its members with profits reinvested rather than paying shareholders.

With its Principal Office in the heartland of the Black Country, it has been serving the local community since 1858.

Today, Dudley Building Society provides financial services on a local and national level. It offers a range of products across savings and mortgages as well as financial advice, insurance, will writing and estate planning services.

Dudley Building Society at a glance

Contact details

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Reviews for Dudley Building Society

Showing 11 of 3855 company reviews • Last reviewed within 7 days

Flexible and Good Communication

Mortgages • 9th October 2025

I am a mortgage adviser and work with a lot of Building Societies and Banks and know to expect with each. When a lender is... I am a mortgage adviser and work with a lot of Building Societies and Banks and know to expect with each. When a lender is flexible like Dudley BS, they obviously need more information to ensure that they are protecting the customer and the society. Although the process was a bit slow and laborious, the overall service, flexibility and communication was good. I will definitely consider using them again when the need appears. Read more Read less

{"display":"Christine S","full_name":"Christine S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4/5
Read more product reviews

Top class service

Savings • 7th October 2025

The best finance area I have ever dealt with. Their communication is superb, and the customer service is beyond excellent. I am so happy that... The best finance area I have ever dealt with. Their communication is superb, and the customer service is beyond excellent. I am so happy that I have savings with this wonderful company. Read more Read less

{"display":"Barbara Blythe","full_name":"Barbara Blythe","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 4/5

    Very professional service.

    Very professional service. Once we provided requested info it was acted on and good results! The team were excellent.

    {"display":"Angela","full_name":"Angela","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Angela 6th October 2025
  • 5/5

    In branch service review

    I really like the fact that the Dudley B/S is convenient for me to access. I would recommend the Dudley without doubt. My advisor jo.

    Savings
    Verified source 30th September 2025
  • 5/5

    In branch service review

    Overall experience was very good, helpful staff, clear advise, bright and airy branch, very near to us and easy access.

    Savings
    Verified source 30th September 2025
  • 5/5

    In branch service review

    First contact (23/9), received info (24/9), sent back (25/9), received new account information (27/9), very impressed with speed and service.

    Savings
    Verified source 30th September 2025
  • 5/5

    In branch service review

    Laura is a very approachable, knowledgeable informative and easy communicator has helped me to make most of my savings using your products. A pleasure to work with.

    Savings
    Verified source 30th September 2025
  • 5/5

    In branch service review

    ISA impressions at the temporary hub in Bridgeforth - very welcoming , very helpful, answered all my questions and went over everything I hadn't quite... ISA impressions at the temporary hub in Bridgeforth - very welcoming , very helpful, answered all my questions and went over everything I hadn't quite understood the first time. A comfortable, relaxed and business like manner combined which put me at ease. Prior to meeting Jennifer and Carol I have your Brierley Hill branch and found there was a hu available and was given the times and days it would be staffed which was most useful. I like to deal with people face to face and that to me is a great benefit. Read more Read less

    Savings
    Verified source 26th September 2025
  • 5/5

    In branch service review

    I like having passbook, face to face service.

    Savings
    Verified source 26th September 2025
  • 5/5

    In branch service review

    Excellent knowledgeable service. Please open more branches and more staff.

    Savings
    Verified source 26th September 2025
  • 5/5

    In branch service review

    Excellent service from Julie very professional as well as warm and friendly.

    Savings
    Verified source 26th September 2025

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