First Alternative Reviews

  Ratings based on 7 reviews       Last review 2 weeks ago    

First Alliterative offer car insurance in the UK. Read or write your own reviews on Smart Money People and help others decide on the best insurance products.

Overall Rating

Good

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First Alternative Products 7

Car Insurance

Scammers! avoid! Please read all reviews

You think your saving money , well yes you are, but it WILL COST YOU later!! This company is a con, they are scammers. In a normal world you would receive money back if you cancel your insurance, But this company robs you, using the small print in their p Read more

You think your saving money , well yes you are, but it WILL COST YOU later!! This company is a con, they are scammers. In a normal world you would receive money back if you cancel your insurance, But this company robs you, using the small print in their policy . Rude rude customer Service advisors, who pushed me to swear at them, I should not have , but the foolish person was about to cut me of and then did cut me off! So I don’t care if I said a bad word . She deserved it and I would do it again. The service advisors need more training . Do not put patronising customer service advisors on duty when you know that customers will be wound up after waiting for so Long in the queue to get through and then be Rude to them. To hell with this company And their complaints department who also are useless and arrogant

Reviewed on 22nd July 2022
David Gill's avatar
David Gill
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Car Insurance

Disgusting after sales service

Tried to swap cover to another car, went ok at first then they had a technical problem part way through making payment. Tried to get them by phone but ALWAYS got cut off! Tried to send email but First Alternative did not accept email. email. So there is n Read more

Tried to swap cover to another car, went ok at first then they had a technical problem part way through making payment. Tried to get them by phone but ALWAYS got cut off! Tried to send email but First Alternative did not accept email. email. So there is no way to contact this company. As I said, disgusting after sales service.

Reviewed on 17th December 2020
Grant Wells-Cockburn's avatar
Grant Wells-Cockburn
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Car Insurance

Disgusting after sales service

Tried to swap cover to another car, went ok at first then they had a technical problem part way through making payment. Tried to get them by phone but ALWAYS got cut off! Tried to send email but First Alternative did not accept email. email. So there is n Read more

Tried to swap cover to another car, went ok at first then they had a technical problem part way through making payment. Tried to get them by phone but ALWAYS got cut off! Tried to send email but First Alternative did not accept email. email. So there is no way to contact this company. As I said, disgusting after sales service.

Reviewed on 17th December 2020
Grant Wells-Cockburn's avatar
Grant Wells-Cockburn
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Car Insurance

Customer Service

All round, decent customer service. Quick to reply and always solves the problelm.

Reviewed on 9th June 2020
Dazza's avatar
Dazza
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Car Insurance

Very good customer service

Great customer service. Very helpful and polite. I would recommend to family and friends

Reviewed on 6th January 2018
jodie powell's avatar
jodie powell
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Car Insurance

Excellent

Always a great experience never had any problems

Reviewed on 12th November 2017
Daniel Seed's avatar
Daniel Seed
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Car Insurance

Great customer service and affordable products

Not much more to say - I've been really impressed by the level of customer service provided by this company and wouldn't hesitate to reccomend them.

Reviewed on 26th May 2017
Emily Clark's avatar
Emily Clark
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