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First Response Finance: Car finance reviews

Name: Car finance
Rating: 4.87 (8001 reviews)

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4.87

Based on 8,001 reviews, last reviewed 29th Jul 2026

151% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

Was so quick easy and smooth sailing couldn’t be hap... Was so quick easy and smooth sailing couldn’t be happier choosing first choice, and look forward to working with them in the future Reviewed on: 29th July 2026

Latest lowest rating:

1

Rude and aggressive "I am forced to leave this review due to a severe mis-selling issue I explicitly informed the dealership that I required a ULEZ-compliant vehicle. Ins... Read more Reviewed on: 16th July 2026

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About this product

First Response Finance offer car finance for different vehicles including cars, motorbikes and vans.

You can check your eligibility without affecting your credit score and even if you’ve had CCJs, defaults or missed payments, as bad credit specialists, First Response Finance may still be able to help.

First Response Finance reviews help you find out what it’s really like to be a customer. If you’ve used First Response before, you can also leave a review and share your experience.

Awards

Best car finance provider 2025

Awarded to the car finance provider rated highest in customer reviews.

First Response Finance Car finance reviews (8001)

Review of the First Response Finance, Car finance:

Straight forward to get finance, great rates and hel...

Straight forward to get finance, great rates and helpful staff. Reviewed on: 2nd May 2025

Reply from First Response Finance Thank you Steven, we’re happy that we could help you! Response date: 6th May 2025

Very expensive interest rate is through the roof

Very expensive interest rate is through the roof Reviewed on: 13th June 2025

Reply from First Response Finance Hi Sid, Thank you for taking the time to leave a review. In regard to our interest rates, we’re open and transparent about how much we charge (the APR is different for each customer), and our customers are provided with the cost of borrowing before entering into a contract with us - this way they can make an informed decision on whether to proceed with buying a vehicle through finance. If you have any questions about the APR you've been charged, our Account Management team will be able to discuss this further with you - their phone number is 0115 946 6368 and their email address is [email protected]. Take care, First Response Finance. Response date: 17th June 2025

It was great and my budget friendly.

It was great and my budget friendly. Reviewed on: 13th June 2025

Reply from First Response Finance That's great to hear, thank you Mudusar! Response date: 17th June 2025

Great right from submitting my application

Great from the application! Such a smooth process. I made my application online around 1:00pm.. by 4:30pm the dealer had been paid out. I provided all the information requested and had no isssues at all even though I am in a IVA! I received a call from a member of staff explaining my application and they answered any questions I had. I can’t fault this company. Reviewed on: 13th June 2025

Reply from First Response Finance That's great to hear, thank you! Response date: 17th June 2025

Good customer care and guidance to my exact preferen...

Good customer care and guidance to my exact preferences, understandable explanations to questions and queries. Gives a variety of options to suit my needs and provides good financial advice in time of need. Reviewed on: 13th June 2025

Reply from First Response Finance That's great to hear, thank you Tsitsi! Response date: 17th June 2025

Very easy process, kind and experienced staff, alway...

Very easy process, kind and experienced staff, always helpful. Will always recommend to others looking for a car. Reviewed on: 13th June 2025

Reply from First Response Finance That's great to hear, thank you James! Response date: 17th June 2025

Great customer service.

Great customer service. Very fast with the application and all necessary information is explained very clearly. Reviewed on: 13th June 2025

Reply from First Response Finance That's great to hear, thank you Thomas! Response date: 17th June 2025

Excellent customer service and customer care

Excellent customer service and customer care. They worked with me, being a young person, and still secured Car Finance for me, allowing me to purchase a car, and gaining my freedom, and ability to build on my career. Amazing people! Reviewed on: 13th June 2025

Reply from First Response Finance That's great to hear, thank you Mack! Response date: 17th June 2025

Excellent customer service and no time wasting

Excellent customer service and no time wasting Reviewed on: 13th June 2025

Reply from First Response Finance That's great to hear, thank you Krishani! Response date: 17th June 2025

Very professional, efficient, understanding and comp...

Very professional, efficient, understanding and competent persons and company dealing with applications and working to provide best possible outcomes for the client. Reviewed on: 13th June 2025

Reply from First Response Finance That's great to hear, thank you Scott! Response date: 17th June 2025

Great company

Very understanding and helpful customer service. Service made to feel very personal Reviewed on: 13th June 2025

Reply from First Response Finance That's great to hear, thank you Tgs! Response date: 17th June 2025

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