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Freetrade: Online share dealing reviews

Name: Online share dealing
Rating: 4.88 (9361 reviews)

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4.88

Based on 9,361 reviews, last reviewed 5th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

Great for starting your trading journey Offers a way for you to trade stock in major companies and funds with a small minimum trade size you can reduce the risks while starting out. A great ... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

Woeful customer service experience. Woeful customer service experience. They are proven liars about their free shares policy. I would not trust this company any further. Reviewed on: 25th March 2025

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About this product

Freetrade offer a GIA (general investment account).

You get commission-free investing with Freetrade. You can manage your portfolio on iOS, Android, or your web browser. Make regular investments with a Freetrade GIA using Direct Debits and recurring orders.

Freetrade GIA reviews help you find out what it’s really like to be a customer. If you’ve used Freetrade before, you can also leave a review and share your experience.

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Freetrade Online share dealing reviews (9361)

The investor app the public deserves

Super intuitive app, clear costs. Technically stable and performant. Vibrant UI that is both intuitive and delightful. All the features you need to both get started as a new investor and to manage a more serious long term investment account. Reviewed on: 18th January 2021

It's great

Great to be investing with a company who actually take on board customer feedback and are continuously improving and adding features to their app. The more traditional brokers are nowhere near as good in this regard with updates months apart that are just "bug fixes". The forum is also excellent for news and tips Reviewed on: 18th January 2021

Great investment app

Customer service, UI, Stocks available... all. Great. Reviewed on: 18th January 2021

Great Value & Customer Service

As well as being a really cheap way to invest the customer services is great, very personalised and there are not many companies of this size where the Directors respond personally to issues and actually listen and respond to what customers ask for Reviewed on: 18th January 2021

Beautifully engineered

The app is a dream, the community enables discussion and the service is modern. Reviewed on: 18th January 2021

True Listeners

Brilliant! I have never before experienced a company who listen to their customers as well as Freetrade. Reviewed on: 18th January 2021

What an app!

An amazingly user friendly and intuitive app- makes it easy to invest for the beginner and caters to those who are looking for more Via the plus upgrade. Constantly adding great new features and the customer service is brilliant- nothing is ever too much trouble. Fantastic pioneering platform and a great team who put you first Reviewed on: 18th January 2021

Amazing!

Amazing company, app and culture Reviewed on: 18th January 2021

Simplistic approach to a complicated asset class

Opened up the world of investing to me. Educated me on each type of fund through the community. A great customer service team is there should you ever need to raise a query. I really hope the company keep their morals about them because it’s a huge reason why I chose their mission as opposed to the other brokers. Reviewed on: 18th January 2021

A great platform that keeps on getting better

I have been on Freetrade for a while, customer service is great, service is transparent and gets the important stuff done. Reviewed on: 18th January 2021

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