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Geoffrey Insurance: Car Insurance reviews

4.20
Based on 289 reviews, last reviewed 24th Aug 2024
No new 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
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5%

Latest highest rating:

5

No complaints No issues throughout year of insurance. Didn't need to make a claim so can't comment on the process. Price was competitive. I changed my vehicle two m... Read more Reviewed on: 10th January 2024
Rosey B's avatar
Rosey B

Latest lowest rating:

1

Poor Customer Service I have no issues with the insurance itself however their customer service is shocking as it their processes. Pray you never need to phone them! Don’t ... Read more Reviewed on: 24th August 2024
Charlotte Douglas's avatar
Charlotte Douglas

About this product

Geoffrey Insurance provide car insurance policies for UK drivers.

You can choose optional extras including legal expenses, breakdown cover, keycare and guaranteed replacement car cover to increase your protection. Geoffrey Insurance offer a free courtesy car for comprehensive cover.

Geoffrey Insurance reviews help you find out what it’s like to be a customer. If you’ve used Geoffrey Insurance before, you can also leave a review and share your experience.

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Geoffrey Insurance Car Insurance reviews (289)

Great service

5
Always get straight through to a human on the phone! Very helpful and friendly Reviewed on: 29th August 2018

Longterm customer very happy

5
I’m a longterm customer who is very happy, rarely has my insurance increases but when it has it’s been minimal. Very happy with my service and would and have recommended to friends and family. Reviewed on: 29th August 2018

Fantastic to deal with

5
No hassle insurance with good prices. Reviewed on: 29th August 2018

What more could you want from Geoffrey!

5
I cannot fault Geoffrey insurance at all. I've spoken to them 3 times on the phone and from working in customer service myself, I have never experienced as great customer service as I have from them. They are the most friendliest, helpful company I have ever dealt with. I have forgotten the 2 guys names I dealt with when I took out my insurance but the most recent girl I dealt with is called Charlotte. I would recommend this company to anyone. Reviewed on: 29th August 2018

top of the range insurance

5
I have been with Geoffrey for a few years now and they always give me a brilliant price on renewal each year. After trawling through all the comparison sites they do not even come close to Geoffrey's renewal premium. It is also a delight to talk to any member of staff as they are all so friendly and helpful Reviewed on: 29th August 2018

Excellent service

5
This company is professional, competitively priced,and all round excellent service,staff are polite and speak plain simple English so therefore very easy to understand what you are purchasing,I would recommend them to everyone Reviewed on: 29th August 2018

Fabulous company

5
Phoned a few times with different questions and always talk to a informative, friendly and cheerful peraon. This company can not do enough for you. The app is brill as well; wonderful service when I had broke down. Reviewed on: 29th August 2018

Good service

5
I like this insurrance company any time I call they are always so willing to help sort out my issues. They are very friendly and understanding. Reviewed on: 29th August 2018

Prejudiced against the older car!

2
After entering lots of information on numerous screens to get my quote, a message came up at the end saying they couldn't offer one. I rang up to find out why, as I have no convictions, never been refused insurance, don't have a high risk job etc, and I was told my car's too old.... As the registration of my car brought up all its details at the beginning of the whole process, it would have been helpful to have had this information at the start. I couldn't find out why cars older than 15 are excluded, and I haven't come across this with other insurers. Room for improvement for Geoffrey - well-maintained older cars with low risk drivers shouldn't be excluded from your policies. Reviewed on: 28th August 2018

second hand car

5
As I needed a second hand car to get me about locally I was looking for cheap insurance. That is exactly what I got and good cover as well with the minimum of fuss just the way I like it. Reviewed on: 27th August 2018

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