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GoSkippy: Car insurance reviews

Name: Car insurance
Rating: 1.7 (248 reviews)

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1.51

Based on 248 reviews, last reviewed 6th Jun 2025

100% increase in 5 star reviews

in the past 90 days

175% increase in 1 star reviews

in the past 90 days

10%

79%

Latest highest rating:

5

Amazing services and very good prices Amazing services and very good prices Reviewed on: 11th April 2025

Latest lowest rating:

1

Double charging, no care given to holding onto your... Double charging, no care given to holding onto your money, no apology for their mistake. Absolutely disgusting behaviour and company would not recomme... Read more Reviewed on: 6th June 2025

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About this product

GoSkippy is a UK insurance broker offering car insurance policies.

The cheapest way to get a quote from GoSkippy is online. There is an admin fee to buy a policy over the phone, which will be added to the annual policy arrangement fee. With GoSkippy, you can buy third party only, fire and theft or fully comprehensive policies.

GoSkippy car insurance reviews help you find out what it’s really like to be a customer. If you’ve used GoSkippy before, you can also leave a review and share your experience.

GoSkippy Car insurance reviews (248)

Review of the GoSkippy, Car insurance:

AVOID LIKE THE PLAUGE !!!!!!!!!

AVOID Go Skippy LIKE THE PLAUGE!!! First they sold me breakdown cover for £84 which my Van wasn't covered for as it was over 21 feet long (merc sprinter LWB). So when it broke down the RAC wouldn't move it because it should have been on a commercial breakdown policy, even though I took out business van insurance. It took from 5:30pm till 2am for the RAC to start to recover me home (4 hours to go). No fault of the RAC. All of Go Skippy offices were closed so there was no way of contacting them. At around midnight I got though to the Go skippy breakdown number only to be told that they were a contractor and hadn't had any new business from Go Skippy for a while. The contractor was nice enough gave me a number to ring but that was shut to. So much for 24hour help in an emergency. Go Skippy sold the wrong cover and all credit to the RAC they made a decision and got me home all be it at 6am. Then after around a month I sold the van and brought a car. Called Go skippy to change the policy over. They told me that they couldn't change it from a van to a car. Ok fair enough. So I canceled the van policy and took out a new car policy. I was told that a refund of over £400 was coming to me from the van policy. I called Go Skippy around 10 days later to see where my refund was and was told the the van policy was still active and they hadn't canceled it. They then tried to calculate the refund from that date not the date I had originally canceled it meaning less refund. After I lodge a complaint the call was listened to and the cheeky ******* said "as a GESTURE OF GOOD WILL we be giving you the amount promised to start with. How kind of them to give me what i was owed and promissed! Next they wanted a copy of driving licence so sent photo card copies. I received an email back say customer services were busy and would respond in 2-7 days time. 4-5 days pass and I get a text message saying that my car policy was canceled. I rang them within 10 minuets of receiving the text but all offices were closed. Rang them back the next morning and they said they couldn't reinstate the policy because because it was the next day. A cunning plan unfolds. All they needed was a code from the DVLA to confirm my licence was clean with no points, which it is. If they needed more information from me all they had to do was ask. I was waiting for their response which they said in an email from customer services could take 2-7 days. So I paid around £300 for 1 months car insurance (total cost for the year was £900ish. With them telling me I owed them £14 still after paying £300 a 1 month of cover. it gets worse... I then get a letter from them saying I owe £89.69. bringing the total cover for 1 month car cover up to around £400 !!!!!!!! I was told that I would receive a text with the underwriters details (Southern Rock) to complain to them. No details were ever received ! So they don't cancel you policy when you ask them to so they can charge you more. Then they cancel it when you don't want them to and then they charge you more.... Every thing with Go Skippy is a fight. I dread to think what they are like if you ever have to deal with a claim through them? Stay away and spend the extra £50 with a different insurer. It'll work out cheaper and the service will be a lot better. Been driving for 15 years, sometimes with more than one vehicle on the go and I have never had such bad service from an insurance company. Lets hope Southern Rock's customer service is better, that's if Go Skippy ever send me their details so I can escalate the complaint. Reviewed on: 7th December 2017

The worse company

This a - of worse company. Offered nice price but now when sold car They want charging me outstanding balance what is against agreement, after appeal trying blame me for accident and want more money. case to Police and Ombudsman. Never again this fruders!!!! If you want insurance avoid this conpany!!!!!!! Strongly not recommended!!!!!!!!! Reviewed on: 14th March 2025

I recently had a frustrating experience with this in...

I recently had a frustrating experience with this insurance provider that I feel compelled to share. I attempted to change my car on my existing policy, but they outright refused to insure the new vehicle. Consequently, I had no choice but to cancel my policy, which resulted in an unexpected cancellation fee of £100 along with additional charges, leading to a total loss of £180 in just one month. Moreover, their policy dictates that refunds are processed only after a 28-day waiting period post-cancellation, which means they are holding onto my money for no valid reason. This lack of accountability is incredibly disappointing. Additionally, I found the customer service to be far from satisfactory. The representative I spoke with was not only unhelpful but also quite rude, which only compounded my frustration. Overall, I strongly advise against using this insurance company. The lack of support, unreasonable fees, and poor customer service make it a choice I deeply regret. Save yourself the hassle and look elsewhere for your insurance needs. Reviewed on: 13th March 2025

Awful customer care and extortionate prices.

Awful customer care and extortionate prices. Avoid at all costs trustpilot and their own website rate them at four out of five. Do not take this as genuine, condescending customer care assistant and poor supervisor. Reviewed on: 30th January 2025

AVOID AT ALL COSTS

Please whatever you do do not use this insurance company. An amount was agreed through Vizion (The broker) Who told go Skippy the wrong amount, once I confirmed this with Vizion who admitted they were at fault they and I sent multiple emails to Go Skippy that were completely ignored. We are missing around £2000 and Go Skippy just pass you round different departments and wont actually confirm sending us the excess money. They are complete scammers. PLEASE AVOID Reviewed on: 27th January 2025

awful experience with customer service.

awful experience with customer service. Very unhelpful and I've alked awaywith the impression I've been scammed! Reviewed on: 24th January 2025

Not worth the cheaper price

Abysmal communication. I wouldn’t recommend them to anyone. Third party were going to cover the cost of my repairs and courtesy car. They had told their client he could not claim with his level of cover. He had third party, fire and theft so obviously they believed he was at fault. GoSkippy even sent me a letter confirming non-fault. The third party client then went to a solicitor and made a Personal Injury claim on my GoSkippy insurance. GoSkippy contacted me and then told the Third Party insurer that I was at fault which I understand they have to do but they did not inform me of this. I found this out from the third party - (Hastings Direct if anyone wants an insurance that will speak to them about their accident and keep them up to date on the process). They obviously have cancelled my repairs and the courtesy car they provided, which GoSkippy were not in a hurry at all to initiate despite this being the purpose of me spending nearly £2k on comprehensive insurance. I guess they decided it would be cheaper for them to say it was my fault than challenge the solicitor (especially as they could argue the damages and injury were as a result of the third party’s actions… because it was his fault). Reviewed on: 23rd January 2025

It’s shiiiit somone broke my car and steal sterio m...

It’s shiiiit somone broke my car and steal sterio media. When I claim been told u r not covered even my policy was comprehensive Reviewed on: 2nd December 2024

**BEFORE YOU EVEN CONSIDER TAKING A vd they are flo...

**BEFORE YOU EVEN CONSIDER TAKING A vd they are flooding the review system to over ride they bad ones!! Check out there original one on the TRUSTPILOT website. You will see it for yourself...I do not want anyone to go through what I've had to with these SCAMMERS @!! @!! Reviewed on: 24th November 2024

I know it's a bit of a long review but worth the read.

I received my 2024 van renewal which was £649.36 (last year price £574.04) and after checking over documents I noticed that I had only 1 yrs NCB showing on my renewal policy documents. I contacted Go Skippy helpline on 02/11/2024 to advise that I will have 3 yrs at end of policy, Call handler was not very pleasant to speak with but eventually agreed to change NCB to the 3 yrs. I asked what difference this would make to my premium, I was told that it made no difference, I found this a bit strange but agreed to renew with for another year, I was emailed showing amended 3 yrs NCB and total premium was £649.36 and was happy to proceed. On 04/11/2024 (2 days later) I received an email saying thank you for renewing with Go Skippy and noticed the total price was now £819.44, I spent a couple of hours trying to contact helpline but they didn’t answer. I phoned the next day on 05/11/2024, I again found the call handler to be aggressive, He explained that the price hike would have been caused with my 02/011/2024 phone call to amend my NCB from 1 yr to 3 yr; I was blown away with this statement to be honest. I told him that I had received an updated email after the first call and everything was the same albeit the amended NCB, I reminded him that I still have this email and he then became apologetic and asked to put me on hold so that he could look into this. The call handler then came back and said that he didn’t know why this could have happened but will now need to re-quote me for this year; Strangely enough we now have the total price of £819.44 for this year. By this time I have had enough and advised him that I can’t accept this updated quote and will not be renewing with them this year, He again apologized and said he was sorry this happened, I replied “and so you should be” I asked if he could cancel any payment request with my card holder as it was now showing that there was a pending transaction for £819.44 but unfortunately you cannot cancel a pending payment request with your bank. I was told that I will be given a refund but will have to wait 3-5 days for this. To sum everything up, if I hadn’t noticed the new total amount requested on the last email received then I would have been even more upset than what I am just now. Surely you don’t treat all your customers like this? or think that everyone is stupid, vulnerable or can be intimidated by your aggressive call handlers. Reviewed on: 5th November 2024

100% NEVER USING OR RECOMMENDING GOSKIPPY TO ANYONE

My daughter took Car insurance out with GoSkippy 22 days ago at a cost if £1500. She's had to change her car. GoSkippy quoted an ADDITIONAL £1600 for the new for the new car, £3100 in total. Obviously she's shopped around and found a policy with another company for a total of £1600 for the full year. GoSkippy are charging her £182.37. £75 to cancel the policy with the remaining. £107.37 being hidden charges! If not paid within 21 days they will pass onto a Debt Collection Agency. In addition she has had to pay £50 to change the policy from her private reg to its original reg in order for her to sell the car. BE WARNED Reviewed on: 31st October 2024

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