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Hanley Economic Building Society Reviews

Ratings based on 100 reviews Last review 1 day ago
4.49 / 5Great overall rating

Hanley Economic Building Society's aim is to combine the traditions and roots of a mature organisation with the verve and efficiency of a modern business, by operating as a successful mutual organisation with high quality customer service at its core....

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Hanley Economic Building Society's aim is to combine the traditions and roots of a mature organisation with the verve and efficiency of a modern business, by operating as a successful mutual organisation with high quality customer service at its core. Smart Money People is the place for Hanley Economic Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

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Your Hanley Economic Building Society Reviews (100)

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1st November 2018

Fantastic Service from start to finish

We received an absolutely fantastic and professional service from the Hanley - In particular our mortgage advisor Lana....

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We received an absolutely fantastic and professional service from the Hanley - In particular our mortgage advisor Lana.

After a bad experience with a high street bank we approached the Hanley and can not fault the experience in any way. We were kept up to date, emails answered quickly and efficiently. Absolutely everything was easy and professional.

We were constantly kept up to date, explanations given in understandable terms - Lana is an absolute star!

AndrewGC's avatarAndrewGCLevel 1
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5th September 2018

Excellent, personal service

We have only just recently been approved for our mortgage with the Hanley, but from the start of the mortgage application process we have been pleased with the service. We have dealt with our advisor, Jane, right from the start and she has been...

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We have only just recently been approved for our mortgage with the Hanley, but from the start of the mortgage application process we have been pleased with the service. We have dealt with our advisor, Jane, right from the start and she has been friendly and helpful throughout. She helped us to navigate the information we needed to provide to make our application, and was with us all the way. We chose the Hanley for its ethical credentials, and would now also choose them based on their customer focus too. Thank you to everyone involved in our application, especially Jane who worked so hard on our behalf.

Joanne Hickman's avatarJoanne HickmanLevel 1
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16th August 2018

Trying to get a mortgage

They lead you on asking for upfront fees. I paid then was refused product and it was non refundable . I was told not to worry about fee. As I would get mortgage. Absolutely the...

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They lead you on asking for upfront fees. I paid then was refused product and it was non refundable . I was told not to worry about fee. As I would get mortgage. Absolutely the worst.
My advice go to an independent advisor much better.
Avoid th economic at all costs

Rob's avatarRobLevel 1
(1)
Reply from Hanley Economic Building Society
We're very sorry that we were unable to support your mortgage application. We do publish our fees for those products that have them on our website and at application and state whether they are refundable or not. We do this to ensure the applicant is equipped to make an informed decision on whether to apply. Once again we're sorry we could not help you on this occasion.
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1st August 2018

Excellent from start to finish

Having only used banks for mortgages in the past I was really impressed with how friendly and helpful Jane Longmore has been throughout the whole process of taking out my...

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Having only used banks for mortgages in the past I was really impressed with how friendly and helpful Jane Longmore has been throughout the whole process of taking out my mortgage.

Jane made the whole process from start to finish easy, efficient and very personal - I cannot recommend Jane (and the Hanley) highly enough.

Thanks for all your help!

Adam Leese's avatarAdam LeeseLevel 1
(0)
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27th July 2018

Efficient, proffessional and approachable

Jane Longmore was our mortgage advisor. The time and dedication she put into our matter was impressive. She kept us updated throughout, kept our mind at ease and was just a joy to chat things through with. I would definitely recommend her to friends...

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Jane Longmore was our mortgage advisor. The time and dedication she put into our matter was impressive. She kept us updated throughout, kept our mind at ease and was just a joy to chat things through with. I would definitely recommend her to friends and family looking for mortgage advice. I would also recommend Alastair (financial advisor) who dealt with our life insurance in a very swift manner.

Jade and Mark Beesley's avatarJade and Mark BeesleyLevel 1
(0)