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Hanley Economic Building Society reviews

The Hanley Economic Building Society Logo
Rated Excellent 4.81/5

Hanley Economic Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian

Review summary

People rate this company as Excellent based on 922 product reviews

Average score of 4.81/5
5 star
90%
4 star
6%
3 star
1%
2 star
0%
1 star
3%
Reviews for Hanley Economic Building Society have trended negatively over the past 90 days

Hanley Economic Building Society’s mortgage advisers are consistently praised for being friendly, knowledgeable, and making the whole process smooth and stress-free. Their savings staff also get a thumbs up for being helpful and approachable, though some wish for better rates and improved online services. A few found the mortgage rates slow to drop with the Bank of England changes and had frustrations with admin delays.

Positive themes

  • Hanley Economic Building Society mortgages are made easy by friendly, knowledgeable advisers.
  • Savings staff at Hanley Economic Building Society are friendly and always ready to help.
  • Hanley Economic Building Society mortgages offer competitive rates and flexible products.

Negative themes

  • Hanley Economic Building Society savings rates could be more competitive.
  • The Hanley Economic Building Society website and online services need improvement.
  • Mortgage rates at Hanley Economic Building Society don’t drop quickly with Bank of England cuts.
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About Hanley Economic Building Society

Hanley Economic Building Society was founded in 1854 under the original name of The Staffordshire Potteries Economic Permanent Benefit Building Society. It was in 1930 when the name was shortened to Hanley Economic Building Society.

Being a mutual means it’s owned by and run for the benefit of members with no shareholders to pay.

Hanley Economic Building Society offer a range of products across mortgages, savings and insurance.

Hanley Economic Building Society at a glance

Contact details

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Reviews for Hanley Economic Building Society

Showing 11 of 922 company reviews Last reviewed within 7 days

Wortwhile experience

Savings 13th March 2026

Pleasant and very helpful staff. Good product knowledge, Advisers on hand if required. Still find the face to face contact the best way to conduct business.

Verified source
Rated Excellent 5/5
Read more product reviews

The Lady who helped me with saving was excellent and...

Savings 13th March 2026

The Lady who helped me with saving was excellent and knew what was good to recommend. A lovely person too.

Verified source
Rated Good 4/5
Read more product reviews
  • 5/5

    always friendly i take my boarder collies with me th...

    always friendly i take my boarder collies with me the have even got treats for dogs now even your other customers like to see the dog as the are friendly

    Savings
    Verified source 9th March 2026
  • 4/5

    good but not enough staff never had que before

    good but not enough staff never had que before

    Savings
    Verified source 9th March 2026
  • 5/5

    Efficient, friendly, informative, no waiting to be s...

    Efficient, friendly, informative, no waiting to be served.

    Savings
    Verified source 9th March 2026
  • 5/5

    very helpful & friendly staff , also always on the b...

    very helpful & friendly staff , also always on the ball to recommend the best saving accounts

    Savings
    Verified source 8th March 2026
  • 1/5

    In the past offered good rates but at the moment rat...

    In the past offered good rates but at the moment rates are not good and disappointed about branch closure

    Savings
    Verified source 8th March 2026
  • 5/5

    Great welcome on arrival effective business done wit...

    Great welcome on arrival effective business done with ease

    Savings
    Verified source 7th March 2026
  • 5/5

    Handled very professionally.

    Handled very professionally. Staff were polite

    Savings
    Verified source 7th March 2026
  • 5/5

    Good old fashioned service .

    Good old fashioned service brought up to date.It’s great to visit a branch and speak to knowledgeable people.This is very important to me and my... Good old fashioned service brought up to date.It’s great to visit a branch and speak to knowledgeable people.This is very important to me and my family and is why we are customers of the Hanley Read more Read less

    Savings
    Verified source 7th March 2026
  • 5/5

    My Branch (Longton) can not be faulted in my opinion.

    My Branch (Longton) cannot be faulted in my opinion.The Staff are pleasant,Helpful,patient and always go that extra step to be of service.They give regular updates... My Branch (Longton) cannot be faulted in my opinion.The Staff are pleasant,Helpful,patient and always go that extra step to be of service.They give regular updates of your products. Read more Read less

    {"display":"Peter Kavanagh","full_name":"Peter Kavanagh","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Peter Kavanagh 7th March 2026

    Products from Hanley Economic Building Society

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