Hanley Economic Building Society Reviews

Ratings based on 85 reviews Last review 2 days ago
4.50 / 5Amazing overall rating

Hanley Economic Building Society's aim is to combine the traditions and roots of a mature organisation with the verve and efficiency of a modern business, by operating as a successful mutual organisation with high quality customer service at its core....

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Hanley Economic Building Society's aim is to combine the traditions and roots of a mature organisation with the verve and efficiency of a modern business, by operating as a successful mutual organisation with high quality customer service at its core. Smart Money People is the place for Hanley Economic Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

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Your Hanley Economic Building Society Reviews (85)

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22nd March 2019

Re-mortgage to Hanley Economical

Absolutely faultless. They were always more than happy to help with queries from the very initial phone call right the way through to completion (and I had a lot of queries/questions/problems but I always felt they were more than happy to help and...

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Absolutely faultless. They were always more than happy to help with queries from the very initial phone call right the way through to completion (and I had a lot of queries/questions/problems but I always felt they were more than happy to help and answer.) I even received a lovely "welcome" phone call on the morning of completion. I had the pleasure of dealing with Jane and she was amazing. Thank you!! :-)

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14th March 2019

Self-Build Mortgage Application

Just had to say a few words of thanks to the staff at 'The Hanley' for their patience, effort, understanding and good humour throughout my mortgage application. Not only was the mortgage product and associated insurance cover much better than anything...

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Just had to say a few words of thanks to the staff at 'The Hanley' for their patience, effort, understanding and good humour throughout my mortgage application. Not only was the mortgage product and associated insurance cover much better than anything else on the market; but the help, guidance and information provided was invaluable. There were a few occasions when it looked as though I would not be able to complete the application process but the staff never gave up and we are now building our house. I must give particular thanks to Jane Longmore who never gave up trying and ultimately succeeding in processing my application- were are truly grateful for all you have done. Thanks. If ever I have need of a mortgage again my first call will be to the Hanley.

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9th February 2019

Elitist Building Society Only for the Super-rich

I can understand a building society foreclosing on an unpaid mortgage, but FORECLOSING ON A SAVINGS ACCOUNT??? I had a savings account at the Hanley for about 30 years and regularly saved there, not least as my ancestors are the ones who virtually...

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I can understand a building society foreclosing on an unpaid mortgage, but FORECLOSING ON A SAVINGS ACCOUNT??? I had a savings account at the Hanley for about 30 years and regularly saved there, not least as my ancestors are the ones who virtually built the town, up from a tiny village and my family have a long history with Hanley. Then, one day, I get a blunt letter from them saying that they are closing my savings account and that I can't even complain as it is a "business decision" . A few days later, a cheque arrived in the mail from them for the value of my savings that I had there. Apparently, they are now so stacked up with cash from the Government that they don't want small savers or poor people on their membership rolls any more so they are covertly kicking them off. Where are those who are not multimillionaires supposed to cash their salary cheques now? Nice to know all our tax money is going to help to grind down the poor and working class families with the Hanley's strutting arrogance.

Reply from Hanley Economic Building Society
Thank you for your review, your comments have been recorded and reported to management.
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6th December 2018

Slower than a snail

Over two months and not got an offer yet. They are apparently understaffed!!! The delay is not down to any fault my end - I have an excellent credit check score and a good job- but is just them asking for ridiculous info from years back. And I’m only r...

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Over two months and not got an offer yet. They are apparently understaffed!!! The delay is not down to any fault my end - I have an excellent credit check score and a good job- but is just them asking for ridiculous info from years back. And I’m only remortgaging with them. I pity anyone looking for a mortgage to buy a property. They are way over the time scale they quoted for the offer. They might have some of the best deals but what good is that if they don’t make offers.

Reply from Hanley Economic Building Society
Thank you for your feedback. Our aim is always to provide a first class service. To better understand your concerns and resolve your issue can you please contact the Society on 01782 255122 or email marketingdept@thehanley.co.uk Kind regards.
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6th December 2018

Excellent service throughout as a first time buyer.

I had a bit of a unique situation regarding my mortgage being accepted, after dealing with various high street banks I spoke to The Hanley on...

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I had a bit of a unique situation regarding my mortgage being accepted, after dealing with various high street banks I spoke to The Hanley on recommendation.

From there on wards they took on board everything and found a solution that helped us going forward. I had excellent and professional service from start to finish, I received regular calls to see how everything was moving along which show they care about their clients they have and want you to help wherever needed.

I will happily recommend anyone to use The Hanley going forward.

I'd just like to thank everyone at The Hanley and especially Jane Longmore for the amazing service I received over my process.

Reply from Hanley Economic Building Society
Thank you for your feedback Daniel, we are so happy to hear that you had a smooth and happy experience with us.
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1st November 2018

Fantastic Service from start to finish

We received an absolutely fantastic and professional service from the Hanley - In particular our mortgage advisor Lana....

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We received an absolutely fantastic and professional service from the Hanley - In particular our mortgage advisor Lana.

After a bad experience with a high street bank we approached the Hanley and can not fault the experience in any way. We were kept up to date, emails answered quickly and efficiently. Absolutely everything was easy and professional.

We were constantly kept up to date, explanations given in understandable terms - Lana is an absolute star!