Hanley Economic Building Society Reviews

24th May 2019

DO NOT REMOVE AGAIN! THANKS!

Note to the website administrator. My review below was left on 23rd May 2019 at around 7pm and is a true and accurate account of a recent experience. Today I have found that you have removed my review without any given reason? If you have any doubts over the authenticity of my review or if it breaches any of your review policy’s then please contact me by email and I will provide you with the telephone recordings to support what I have said or I can amend the review for full compliance.

For those that are interested, here is my original review:

I had spoken to Kathrine on 21st May 2019, she had arranged a telephone appointment between Mark Watson who is said to be a mortgage advisor and myself for 23rd May 2019 at 9:30am. At 9:40am on 23rd May 2019 I phoned the Hanley and spoke to Sherrie, she advised that she had spoken to Mark and that I should put the ‘phone down’ as he was there ready and willing to call me ‘straight away’. It is now, at the time of writing this, over 9 hours from the mutually agreed telephone appointment and the promise of a call ‘straight away’ as advised by Sherrie, both of which, have not occurred! I would advise anyone considering using the Hanley for a mortgage to think again. It is of my opinion, that if they cannot honour a telephone appointment then what are the chances of them dealing with all other elements of the mortgage application and completion process in a timely and efficient manner? I personally cannot think of anything worse than having an offer to purchase, accepted on a property, only for it to fall through, due to the incompetence of the staff who represent the Hanley Economic Building Society. BE WARNED!

Cable ClipLevel 1

(0)

Reply from Hanley Economic Building Society

Thank you for your review. I can assure you that no review was removed from Smart Money People. You actually posted your review on Google Reviews. A response was made to your review yesterday on Google Reviews after we contacted you over the telephone to discuss your issue. You can see your review by on Google by following this link and selecting reviews https://g.co/kgs/dx9LFe. I trust this response answers you query.

9th May 2019

Excellent Customer Service for a first time buyer

My son applied for a mortgage with the Hanley as a first time buyer. Jane Longmore was his Mortgage Advisor. From my observations Jane explained the requirements and responsibilities of buying a home and guided my son through the various stages from application to approval. Buying a house is not straight forward but with the help of Jane and the obvious teamwork at the Hanley the various obstacles were overcome. My son has recently completed the purchase of his house and is delighted with the help that he received from the Hanley. Thank you very much.

John WoodLevel 1

(0)

2nd May 2019

Poor service trying to get a better interest rate

Wanted an account with a better interest rate than current isa, given little options, little discussions or advice. Given some leaflets. Will close account. I get a better interest rate with a savings account with Sainsbury’s.

Jim WelshLevel 1

(0)

Reply from Hanley Economic Building Society

Thank you for your feedback. We always aim to provide a first customer class service. If you wish to discuss this matter in more detail then please contact the Society on 01782 255000 or email marketingdept@thehanley.co.uk. Kind regards.

24th April 2019

Rachel at Longton is incredibly helpful

A massive thank you to Rachel from the Longton branch for her help in getting to the bottom of a missing payment from my savings to HMRC and providing additional info to help with my appeal. We may never have known where the problem lay if not for the staff at HEBS. Also thanks to Katherine at Festival Park for her help in the same matter. A local company doing their best for local folk. Thank you!

MelanieLevel 1

(0)

12th April 2019

Brilliant

Staff outstanding friendly and proffesional

AngelaLevel 1

(0)

Reply from Hanley Economic Building Society

Thank you for your wonderful feedback :)

11th April 2019

Excellent building society

friendly staff quick service passbooks

JanetaLevel 1

(0)

10th April 2019

Super

Friendly service, warm welcome, accomodating

JoanLevel 1

(0)

8th April 2019

Perfect if you like poor customer service and snail like responses (text edited by Smart Money People)

Where to start? Began mortgage application 6 weeks ago with requests for various bits of paperwork. Every time we expected a valuation date before a formal mortgage offer was given more paperwork was chased even though much of it contained the same information they had already been provided with. After 5 weeks, I rang through to speak to the underwriter dealing with our application as was told she had gone off on sick and not sent through the paperwork to my place of employment after stating she would do it imminently. The case was passed on to a new underwriter who hadn’t updated herself with the case notes so didn’t have a clue what they were waiting for (ironic considering we didn’t either!) the following week it was assigned to yet another case worker who evidently only worked part time and wanted yet again, more paperwork. This was sent through and she stated she would review this within 24 hours. Not sure which clock she was going by but 5 days later she left us on hold for almost an hour and the office kept telling us she was on lunch (for almost 2 hours) and still wouldn’t return our call. In the end she declared she couldn’t help us even though our solicitors were waiting to complete pending formal mortgage offer! In the midst of this we were awaiting a date with 2 small children needing to move out of rented accommodation within the next 2 weeks. The amount of stress and anxiety caused by this absolute joke of a company is endless! Would never recommend, (text edited by Smart Money People).

Lauren Byrne Level 1

(0)

Reply from Hanley Economic Building Society

Thank you for your feedback. We have reviewed your mortgage application and the service provided and our aim is always to provide a first customer class service. If you wish to discuss this matter in more detail then please contact the Society on 01782 255122 or email marketingdept@thehanley.co.uk. Kind regards.

8th April 2019

Lana from the Hanley - Fantastic!

I'm happy to say that I have received first class service from Lana at The Hanley. Nothing was ever too much trouble and she went above and beyond in ensuring that I got the right product for my budget. I used The Hanley based on family and friends...

Dino GooldLevel 1

(0)

Reply from Hanley Economic Building Society

Thank you for your wonderful feedback, we have also passed this onto your mortgage adviser :)

8th April 2019

A great help at a stressful time

I dealt with Lana. Initially I was concerned as it took a while to get a phone appointment, but once I did everything moved very quickly. I struggled finding a mortgage due to a high LTV with a new build property, but Lana and the Hanley came to my rescue. Lana was thorough, efficient and very friendly. Nothing was too much trouble and she answered any and all of my questions very quickly (usually within a couple of hours of asking them!) Lana was also super helpful at completion as my solicitor was dragging his feet and she made sure the Hanley sent over requested details super quickly allowing me to complete when needed. All in all, it was a pleasure to deal with Lana and the Hanley and I would recommend them.

IanLevel 1

(0)

Reply from Hanley Economic Building Society

Thank you so much for your lovely feedback, we have also passed this onto your mortgage adviser :)

1st April 2019

First-time homeowners - thanks to The Hanley!

Thank you to the team at The Hanley (especially our adviser, Jane) for ensuring that the process of obtaining the mortgage for our first home was smooth, simple and...

Thank you to the team at The Hanley (especially our adviser, Jane) for ensuring that the process of obtaining the mortgage for our first home was smooth, simple and straightforward.
Jane was very patient throughout, and it was evident she worked hard for us.
Thank you so much Jane! We are very happy homeowners.

Beth HallLevel 1

(0)

28th March 2019

very good

Everything was explained really well and clear

Mrs Smith Level 1

(0)

27th March 2019

Brilliant

Nothing always a pleasure to come in. Always feel welcome

AlexLevel 1

(0)

25th March 2019

excellent

friendly staff and excellent service

Mrs Philips Level 1

(0)

24th March 2019

Excellent

The fact that you have so many branches that are local is the best thing about it.

Mrs WhiteLevel 1

(0)

23rd March 2019

Traditional

Good traditional, good customer service. Not so good - some very poor interest rates. Instant access 0.1%!

D HorleyLevel 1

(0)

22nd March 2019

Re-mortgage to Hanley Economical

Absolutely faultless. They were always more than happy to help with queries from the very initial phone call right the way through to completion (and I had a lot of queries/questions/problems but I always felt they were more than happy to help and answer.) I even received a lovely "welcome" phone call on the morning of completion. I had the pleasure of dealing with Jane and she was amazing. Thank you!! :-)

DanLevel 1

(0)

20th March 2019

Very helpful and professional

I wish to thank Hanley Economic for their wonderful support with remortgaging. They went beyond their call of duty to help me out with the product. Thank you Jane. Regards Naveen

NaveenLevel 1

(0)

20th March 2019

Very good and most helpful

give more interest on your savings

A. StanyerLevel 1

(0)