Hanley Economic Building Society Reviews

  Ratings based on 234 reviews       Last review 4 days ago    
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Hanley Economic Building Society's aim is to combine the traditions and roots of a mature organisation with the verve and efficiency of a modern business, by operating as a successful mutual organisation with high quality customer service at its core....

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Hanley Economic Building Society's aim is to combine the traditions and roots of a mature organisation with the verve and efficiency of a modern business, by operating as a successful mutual organisation with high quality customer service at its core. Smart Money People is the place for Hanley Economic Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Overall Rating

Amazing

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Hanley Economic Building Society Review Insight

What are people saying in their reviews?

Customer Service

52% of feedback is People related

Customer profile

Top Age Profile: 25-34

Top Channel Preference: App

Hanley Economic Building Society Products 234

Savings

Brill

Staff are excellent - very helpful. Nothing too much trouble - pleasure xx

Reviewed on 11th June 2021
Angela's avatar
Angela
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Mortgages

Lana is amazing

Would just like to thank lana for all the help she gave whilst arranging my mortagage. She was outstanding, very proffesional and answered every question i had.... Read more

Would just like to thank lana for all the help she gave whilst arranging my mortagage. She was outstanding, very proffesional and answered every question i had.
She made such a daunting process an absolute breeze for me and i would definitley reccomened her to everyone.

Reviewed on 28th May 2021
Zac ross's avatar
Zac ross
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Mortgages

Brilliant product and amazing service

I recently took on a Retirement Interest Only Mortgage with the Hanley. I shopped around with other organisations, but they had neither the product or the people to compete.... Read more

I recently took on a Retirement Interest Only Mortgage with the Hanley. I shopped around with other organisations, but they had neither the product or the people to compete.
The mortgage is really simple and straightforward, and early repayment is penalty-free, which was a key requirement for me.
However the real deciding factor for me was the support of Jane Longmore, Mortgage Advisor. Jane took me through the process carefully, explaining everything fully. She was prompt in replying to my emails and voicemails and proactive catching up with me by phone throughout. She even sent me a 'New Home' card, which was a lovely touch.
I would recommend the company to anyone looking for a mortgage. Excellent!

Reviewed on 27th May 2021
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Simon Underwood
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Mortgages

Great Service

Mark was very helpful and informative and made the whole process run as smooth as possible. All our queries were dealt with promptly.

Reviewed on 13th May 2021
JR's avatar
JR
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Mortgages

Incredible customer service in the Newcastle Branch

I wished to change my DD mandate for my mortgage. The relevant team wasn't available and so Jessica wrote up a letter for me to sign and for them to forward on to customer services so I wouldn't need to get in touch again. Fast and smooth service that... Read more

I wished to change my DD mandate for my mortgage. The relevant team wasn't available and so Jessica wrote up a letter for me to sign and for them to forward on to customer services so I wouldn't need to get in touch again. Fast and smooth service that went above and beyond.

Reviewed on 8th May 2021
Charl Clayton's avatar
Charl Clayton
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Mortgages

Really helpful, friendly and made everything really easy

Jane Longmore at the Hanley branch was amazing. As first time buyers we didn’t really know much about the buying process or mortgages but she explained everything so clearly and made the whole process simple and straight forward for us. Truly great p... Read more

Jane Longmore at the Hanley branch was amazing. As first time buyers we didn’t really know much about the buying process or mortgages but she explained everything so clearly and made the whole process simple and straight forward for us. Truly great professional service.
Hayley & Dan

Reviewed on 7th May 2021
Hayley Farmer's avatar
Hayley Farmer
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Mortgages

Lana Beech - Outstanding service, highly recommend

Over the past few months I have been dealing with Lana at the Hanley to apply for our first self build mortgage. What should be a very daunting process as we knew very little has honestly been incredible. Lana is an expert, super friendly,... Read more

Over the past few months I have been dealing with Lana at the Hanley to apply for our first self build mortgage. What should be a very daunting process as we knew very little has honestly been incredible. Lana is an expert, super friendly, approachable and couldn’t be any more helpful. She has honestly made this experience a dream and has lifted a lot of the stress off our shoulders. She guided us throughout the whole process giving us all of the information we need and is so knowledgeable. I am so pleased we chose to go with the Hanley and would recommend it to all other self builders, I couldn’t fault them at all! Thank you so so much!

Reviewed on 5th May 2021
rebecca's avatar
rebecca
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Mortgages

Such a refreshing combination of personal warmth and solid professionalism

The people at Hanley have been extremely helpful, professional and personable through all my interactions with them in the process of setting up my mortgage. Always friendly, personable, and highly professional, I have really enjoyed working with... Read more

The people at Hanley have been extremely helpful, professional and personable through all my interactions with them in the process of setting up my mortgage. Always friendly, personable, and highly professional, I have really enjoyed working with them. I feel dealt with as a person, not a number, and just for this reason alone would recommend anyone to work with them - quite apart from the punctuality, responsiveness and clarity with which they have demonstrated every step of the way.

Reviewed on 30th April 2021
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charlene collison
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Reply from Hanley Economic Building Society

Thank you so much for your wonderful review, we are so glad you had a wonderful experience and we have passed this feedback onto our staff :)

Savings

Excellent

I don't visit your Festival Park Branch very often, but when I do your staff are totally outstanding. Thank you.

Reviewed on 28th April 2021
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Savings customer
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Savings

Moral. Genuine

The sensitive and professional way I have been helped again and again

Reviewed on 28th April 2021
Simon's avatar
Simon
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Mortgages

Laura Beech excellent service!

Laura Beech went way beyond the necessary to help guide us through the process and made what could have been impossible seem easy. We could not fault her, the advice and support she gave was unstinting and prompt. An outstanding public face for the... Read more

Laura Beech went way beyond the necessary to help guide us through the process and made what could have been impossible seem easy. We could not fault her, the advice and support she gave was unstinting and prompt. An outstanding public face for the Hanley.

Reviewed on 24th April 2021
Glynn Jones's avatar
Glynn Jones
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Mortgages

Mortgage provision

Highly professional environment, focused on customer service! I fully recommend it

Reviewed on 18th April 2021
iolikynigou@gmail.com's avatar
iolikynigou@gmail.com
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Reply from Hanley Economic Building Society

Thank you for your glowing feedback!

Mortgages

Genuine first class personal customer service combined with competitive rates.

Recently took my second mortgage with the Hanley. I was initially attracted by the most competitive rates for the type of mortgage I wanted. However, what soon became apparent dealing with the Hanley was that I had a readily available single point of... Read more

Recently took my second mortgage with the Hanley. I was initially attracted by the most competitive rates for the type of mortgage I wanted. However, what soon became apparent dealing with the Hanley was that I had a readily available single point of contact for all my mortgage questions and needs. I find this very unusual nowadays when dealing with financial institutions but the positive difference it makes to the customer cannot be over-stated. Several years later I moved and needed another mortgage and was taken care of by the same mortgage advisor who remembered me And gave me the same standard of exceptional customer service. I would therefore like to mention Jane Longmore personally and say a big thank you for making the process as painless as possible x 2.

I only have 1 point of very minor feedback for the Hanley. It is utter trivia in the grand scheme of a mortgage but in the interest of offering constructive Help: My solicitors did not know that the transfer fee would be deducted from my mortgage when deposited into their holding account. This resulted in a slight delay on the day of completion because the expected totals didn’t quite add up. Easily solved with a phone call and paying the difference. Very minor but useful feedback I hope.

Reviewed on 12th April 2021
Andrew M-B's avatar
Andrew M-B
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Mortgages

Lana Beech, amazing customer service

I recently completed a self build mortgage with The Hanley Economic. I can honestly say this was the easiest mortgage I have ever obtained. Outstanding customer service from Lana, absolute credit to the company. Always made time to explain and go the... Read more

I recently completed a self build mortgage with The Hanley Economic. I can honestly say this was the easiest mortgage I have ever obtained. Outstanding customer service from Lana, absolute credit to the company. Always made time to explain and go the extra mile. Shows a genuine interest in your project and is always there every step of the way offering help and support. Lana is outstanding in her role and prompt in returning calls and emails. I would highly recommend The Hanley Economic to anyone who is considering a mortgage.
Thank you :-)

Reviewed on 8th April 2021
Nigel Gallagher's avatar
Nigel Gallagher
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Reply from Hanley Economic Building Society

Thank you Nigel for your extensive feedback, this has been shared with the business so thank you for taking the time to leave a review.

Mortgages

Lana Beech is my saviour!

I initially had a new build mortgage with the Hanley after every other source of funding refused to finance my project. Lana was so professional from the start but she also explained all of the process to me from the beginning to the end. Without the... Read more

I initially had a new build mortgage with the Hanley after every other source of funding refused to finance my project. Lana was so professional from the start but she also explained all of the process to me from the beginning to the end. Without the Hanley Economic Building Society I would never have finished my project which is now the best looking house in our street and something that I am very proud of achieving. After my project was finished, the pandemic started and I was concerned that I may lose my project build and also my first property. In stepped the Hanley again and allowed me to refinance to an interest only mortgage which took away all of the worries that I had. All of the staff that I dealt with there were absolutely brilliant and so helpful. I can definitely say that they all went above & beyond their remit to help me. I still occasionally chat to Lana now just to let her know about life in general and she is always a pleasure to speak to. If any of the other building societies or banks happen to read this review, then please take a leaf out of the Hanley Economic Building Society's book and get your staff to behave like theirs! They are all a credit to their employer.

Reviewed on 6th April 2021
Michael O'Mahoney's avatar
Michael O'Mahoney
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Mortgages

Great Service

Anna and the team at the Hanley have been so helpful, friendly, and accommodating throughout the sometimes stressful process of buying a house. Thanks

Reviewed on 30th March 2021
RFUK's avatar
RFUK
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Mortgages

Retirement Interest Only Mortgage

I contacted the Hanley after finding them via a Google search for the type of mortgage I was looking for, and the whole process was plain sailing from start to finish. Jane Longmore was my contact throughout and kept me fully up to date with... Read more

I contacted the Hanley after finding them via a Google search for the type of mortgage I was looking for, and the whole process was plain sailing from start to finish. Jane Longmore was my contact throughout and kept me fully up to date with progress. She even sent me a 'New Home' card, which was a lovely touch, and followed up with a phone call a couple of days after my purchase completed. I would recommend the Hanley to anyone looking for a smooth and trouble free transaction.

Reviewed on 24th March 2021
Lesley Hanson's avatar
Lesley Hanson
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Mortgages

New build mortgage

We chose this bank due to struggling to find low deposit mortgages for new builds. Lana beech the mortgage advisor there has been absolutely brilliant From start to finish! She always went the extra mile to help us. Would definitely recommend.

Reviewed on 23rd March 2021
Aden 's avatar
Aden
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Mortgages

Excellent Customer Service

We chose Hanley after speaking to numerous Self Build mortgage providers and brokers. All... Read more

We chose Hanley after speaking to numerous Self Build mortgage providers and brokers. All
had lengthy application waiting times because
of Christmas/New Year holidays and pandemic. However, the Hanley Mortgage Advisor, Lana Beech listened to why our case was urgent and despite her busy schedule, fitted us in at short notice and went the extra mile to process our application before the holiday period.

She was friendly and professional, always replied promptly to any questions and/or concerns. Waiting for the underwriters to approve was very stressful, but she made the
process so much easier.

We would highly recommend The Hanley.

Mr and Mrs Webb

Reviewed on 23rd March 2021
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Mrs Webb
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Mortgages

Effective & Efficient Service

Experience with Hanley Economic, specifically with their adviser Lana, was excellent. Always clear and concise advice and help with the transaction. Many thanks. AL

Reviewed on 22nd March 2021
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Alan Lomax
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