Hanley Economic Building Society reviews | 79 reviews rated 4.52* - Smart Money People

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Visit Hanley Economic Building Society

Ratings based on 79 reviews Last review 1 week ago

4.52 / 5Amazing overall rating

Hanley Economic Building Society's aim is to combine the traditions and roots of a mature organisation with the verve and efficiency of a modern business, by operating as a successful mutual organisation with high quality customer service at its core....

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Hanley Economic Building Society's aim is to combine the traditions and roots of a mature organisation with the verve and efficiency of a modern business, by operating as a successful mutual organisation with high quality customer service at its core. Smart Money People is the place for Hanley Economic Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

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Your Hanley Economic Building Society Reviews (113)

11th January 2019

Fantastic

Friendly approach, valuable advice, and dealing with someone you can trust.

DayleLevel 1

(0)

10th January 2019

Excellent

Always a pleasure to visit the Hanley. Amazing customer service every time.

staceyLevel 1

(0)

9th January 2019

Excellent

Really pleased with the service, especially Cathryn as she is always warm and welcome.

(0)

9th January 2019

Fantastic

If it's like this all the time why change

PaulLevel 1

(0)

26th December 2018

Superb

Helpful staff and amazing service. Jane was brilliant and always helpful. As first time buyers she helped us understand everything and always listens to our queries. We would highly recommend.

SarahLevel 1

(0)

25th December 2018

Friendly

Local, friendly and approachable

Mrs Swift Level 1

(0)

24th December 2018

Friendly

Friendly atmosphere in all branches

PodmoreLevel 1

(0)

23rd December 2018

Fantastic

Especially Michelle, Lesley and Ellie in Newcastle

BeverelleyLevel 1

(0)

21st December 2018

Superb

Keeping it local. Staff are great!

DavidLevel 1

(0)

11th December 2018

Excellent

Customer Service, always good and helpful

Savings customerLevel 1

(0)

6th December 2018

Slower than a snail

Over two months and not got an offer yet. They are apparently understaffed!!! The delay is not down to any fault my end - I have an excellent credit check score and a good job- but is just them asking for ridiculous info from years back. And I’m only r...

Over two months and not got an offer yet. They are apparently understaffed!!! The delay is not down to any fault my end - I have an excellent credit check score and a good job- but is just them asking for ridiculous info from years back. And I’m only remortgaging with them. I pity anyone looking for a mortgage to buy a property. They are way over the time scale they quoted for the offer. They might have some of the best deals but what good is that if they don’t make offers.

Abbie cLevel 1

(0)

Reply from Hanley Economic Building Society

Thank you for your feedback. Our aim is always to provide a first class service. To better understand your concerns and resolve your issue can you please contact the Society on 01782 255122 or email marketingdept@thehanley.co.uk Kind regards.

6th December 2018

Excellent service throughout as a first time buyer.

I had a bit of a unique situation regarding my mortgage being accepted, after dealing with various high street banks I spoke to The Hanley on...

I had a bit of a unique situation regarding my mortgage being accepted, after dealing with various high street banks I spoke to The Hanley on recommendation.

From there on wards they took on board everything and found a solution that helped us going forward. I had excellent and professional service from start to finish, I received regular calls to see how everything was moving along which show they care about their clients they have and want you to help wherever needed.

I will happily recommend anyone to use The Hanley going forward.

I'd just like to thank everyone at The Hanley and especially Jane Longmore for the amazing service I received over my process.

Daniel GriffinLevel 1

(0)

Reply from Hanley Economic Building Society

Thank you for your feedback Daniel, we are so happy to hear that you had a smooth and happy experience with us.

3rd December 2018

Open

Like face to face contact with the same staff who are very friendly

PatriciaLevel 1

(0)

1st November 2018

Fantastic Service from start to finish

We received an absolutely fantastic and professional service from the Hanley - In particular our mortgage advisor Lana....

We received an absolutely fantastic and professional service from the Hanley - In particular our mortgage advisor Lana.

After a bad experience with a high street bank we approached the Hanley and can not fault the experience in any way. We were kept up to date, emails answered quickly and efficiently. Absolutely everything was easy and professional.

We were constantly kept up to date, explanations given in understandable terms - Lana is an absolute star!

AndrewGCLevel 1

(0)

22nd October 2018

Brilliant

Excellent service and professional friendly, staff. I cant find any faults.

Patricia Level 1

(0)

19th October 2018

Excellent

Totally satisfied having been with the Hanley for over 50 years

johnLevel 1

(0)

19th October 2018

Friendly

Much more friendly than other local building societies close by!

mrs KendalLevel 1

(0)

19th October 2018

Brilliant

All the staff are lovely and nothing is too much trouble for them

carolLevel 1

(0)

8th October 2018

Friendly

Open, friendly staff, very helpful. Professional, personal service.

Stephanie ZLevel 1

(0)

8th October 2018

Brilliant

Hannah is kind, helpful and polite. A bonus to HEBS family.

Helen BLevel 1

(1)

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