The Festival Park staff are exceptionally friendly, helpful and knowledgeable. In fact the Newcastle branch staff are the same

The Hanley have been nothing but helpful and responsive during our protracted house purchase process. Highly recommend.

Didn’t accept digital signatures and only made us aware of this a week before completion which caused a lot of unnecessary stress. Apart from that... Didn’t accept digital signatures and only made us aware of this a week before completion which caused a lot of unnecessary stress. Apart from that was a smooth process for a mortgage. Read more Read less

A very helpful and thorough mortgage advisor

Staff were very helpful in setting it up the account and I always present and friendly when going into branch

I scoured the market for an equity release product that suited my needs for over a year and eventually found the Hanley. They recognise that... I scoured the market for an equity release product that suited my needs for over a year and eventually found the Hanley. They recognise that people may use savings to fund their living expenses instead of drawing income - and are therefore willing to look at assets (e.g. pension funds) when reviewing affordability. The advisor on my case, Jane Longmore, was absolutely fantastic - friendly, helpful and efficient. She supervised and guided throughout the whole process until a successful conclusion. Read more Read less

Very friendly staff. Sometimes have issues with ICT system. Sometimes due to the complexity of requests they have to call for support.

I contacted Hanley Economic directly for some mortgage advice after I had some issues going through a broker. I dealt with Lana Beech who heard... I contacted Hanley Economic directly for some mortgage advice after I had some issues going through a broker. I dealt with Lana Beech who heard my situation and was straight on the case to sort my mortgage. It was quick, efficient and pain free! A huge thank you to Lana for her support and fantastic communication. Read more Read less

Setting up my savings account in 2023 was a nightmare. The administration of HEBS was clearly way overstretched and the service was terrible - I... Setting up my savings account in 2023 was a nightmare. The administration of HEBS was clearly way overstretched and the service was terrible - I lost the interest over a long period because they insisted on a cheque so that meant the funds needing to be transferred were sitting around in a current account. Now, some two years later, I wanted to close the account, they had not informed me that they had changed their rules and so yet again there were days' worth of delay before they would transfer my funds back to me, and then, hey! they charged £25.00 to do that. No, I hadn't requested any CHAPS payment, absolutely not, nor at any point had I been forewarned that this amount would be deducted for a transfer. But also appallingly, at no point over the whole long period I have held this account did this building society ever inform me either by email or letter of changes to the interest rate. This is of course a statutory requirement on all banks and building society, but no, this never happened. The response from HEBS to that point is - 'We sent emails but you didn't receive them'. Well, how does that happen when my email address has always been the same? You can tell that from my point of view, the building society is a shambles, a total administrative shambles and in good faith, their administrative practice needs serious investigation. It is totally inappropriate and unacceptable to carry on like this. Read more Read less