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Hanley Economic Building Society reviews

The Hanley Economic Building Society Logo
Rated Excellent 4.82/5

Hanley Economic Building Society reviews

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Last reviewed within 7 days

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Customer Satisfaction Champion

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Review summary

People rate this company as Excellent based on 793 product reviews

Average score of 4.82/5
5 star
91%
4 star
5%
3 star
1%
2 star
0%
1 star
3%
Reviews for Hanley Economic Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

Top service

The Hanley have been nothing but helpful and responsive during our protracted house purchase process. Highly recommend.

{"display":"John W","full_name":"John W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
John W 9th July 2025

Latest negative rating

1/5

HanleyEBS is an administrative disaster

Setting up my savings account in 2023 was a nightmare. The administration of HEBS was clearly way overstretched and the service was terrible - I... Setting up my savings account in 2023 was a nightmare. The administration of HEBS was clearly way overstretched and the service was terrible - I lost the interest over a long period because they insisted on a cheque so that meant the funds needing to be transferred were sitting around in a current account. Now, some two years later, I wanted to close the account, they had not informed me that they had changed their rules and so yet again there were days' worth of delay before they would transfer my funds back to me, and then, hey! they charged £25.00 to do that. No, I hadn't requested any CHAPS payment, absolutely not, nor at any point had I been forewarned that this amount would be deducted for a transfer. But also appallingly, at no point over the whole long period I have held this account did this building society ever inform me either by email or letter of changes to the interest rate. This is of course a statutory requirement on all banks and building society, but no, this never happened. The response from HEBS to that point is - 'We sent emails but you didn't receive them'. Well, how does that happen when my email address has always been the same? You can tell that from my point of view, the building society is a shambles, a total administrative shambles and in good faith, their administrative practice needs serious investigation. It is totally inappropriate and unacceptable to carry on like this. Read more Read less

{"display":"Jenny F","full_name":"Jenny F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Jenny F 5th May 2025

About Hanley Economic Building Society

Hanley Economic Building Society was founded in 1854 under the original name of The Staffordshire Potteries Economic Permanent Benefit Building Society. It was in 1930 when the name was shortened to Hanley Economic Building Society.

Being a mutual means it’s owned by and run for the benefit of members with no shareholders to pay.

Hanley Economic Building Society offer a range of products across mortgages, savings and insurance.

Hanley Economic Building Society at a glance

Contact details

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Reviews for Hanley Economic Building Society

Showing 11 of 793 company reviews Last reviewed within 7 days

Top service

Savings 9th July 2025

The Hanley have been nothing but helpful and responsive during our protracted house purchase process. Highly recommend.

Rated Excellent 5/5
Read more product reviews

Digital signature

Savings 3rd July 2025

Didn’t accept digital signatures and only made us aware of this a week before completion which caused a lot of unnecessary stress. Apart from that... Didn’t accept digital signatures and only made us aware of this a week before completion which caused a lot of unnecessary stress. Apart from that was a smooth process for a mortgage. Read more Read less

Rated Average 3/5
Read more product reviews
Reply from Hanley Economic Building Society
Thank you for providing this feedback, it is valued and will be used to improve our customer journey. Apart from that, it is pleasing to hear that you found our mortgage process to be smooth. Thank you.
4th July 2025
Hanley Economic Building Society
  • 5/5

    A very helpful and thorough mortgage advisor

    A very helpful and thorough mortgage advisor

    Mortgages
    Verified source 17th June 2025
  • 5/5

    Staff were very helpful in setting it up the accoun...

    Staff were very helpful in setting it up the account and I always present and friendly when going into branch

    {"display":"Richard B","full_name":"Richard B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Richard B 4th June 2025
  • 5/5

    Superb support throughout the application process.

    I scoured the market for an equity release product that suited my needs for over a year and eventually found the Hanley. They recognise that... I scoured the market for an equity release product that suited my needs for over a year and eventually found the Hanley. They recognise that people may use savings to fund their living expenses instead of drawing income - and are therefore willing to look at assets (e.g. pension funds) when reviewing affordability. The advisor on my case, Jane Longmore, was absolutely fantastic - friendly, helpful and efficient. She supervised and guided throughout the whole process until a successful conclusion. Read more Read less

    {"display":"JohnCrowns","full_name":"JohnCrowns","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    JohnCrowns 2nd June 2025
  • 5/5

    Very friendly staff.

    Very friendly staff. Sometimes have issues with ICT system. Sometimes due to the complexity of requests they have to call for support.

    {"display":"Rachel H","full_name":"Rachel H","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1216377.png"}}'s avatar
    Savings
    Rachel H 9th May 2025
  • 5/5

    Fantastic mortgage support

    I contacted Hanley Economic directly for some mortgage advice after I had some issues going through a broker. I dealt with Lana Beech who heard... I contacted Hanley Economic directly for some mortgage advice after I had some issues going through a broker. I dealt with Lana Beech who heard my situation and was straight on the case to sort my mortgage. It was quick, efficient and pain free! A huge thank you to Lana for her support and fantastic communication. Read more Read less

    {"display":"Lilanie S","full_name":"Lilanie S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Lilanie S 7th May 2025
  • 1/5

    HanleyEBS is an administrative disaster

    Setting up my savings account in 2023 was a nightmare. The administration of HEBS was clearly way overstretched and the service was terrible - I... Setting up my savings account in 2023 was a nightmare. The administration of HEBS was clearly way overstretched and the service was terrible - I lost the interest over a long period because they insisted on a cheque so that meant the funds needing to be transferred were sitting around in a current account. Now, some two years later, I wanted to close the account, they had not informed me that they had changed their rules and so yet again there were days' worth of delay before they would transfer my funds back to me, and then, hey! they charged £25.00 to do that. No, I hadn't requested any CHAPS payment, absolutely not, nor at any point had I been forewarned that this amount would be deducted for a transfer. But also appallingly, at no point over the whole long period I have held this account did this building society ever inform me either by email or letter of changes to the interest rate. This is of course a statutory requirement on all banks and building society, but no, this never happened. The response from HEBS to that point is - 'We sent emails but you didn't receive them'. Well, how does that happen when my email address has always been the same? You can tell that from my point of view, the building society is a shambles, a total administrative shambles and in good faith, their administrative practice needs serious investigation. It is totally inappropriate and unacceptable to carry on like this. Read more Read less

    {"display":"Jenny F","full_name":"Jenny F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jenny F 5th May 2025
  • 5/5

    Superb customer service.

    Our Mortgage Application, was handle by Lana Beech who was amazing, supportive, helpful and knowledgeable a joy to work with. I recommend The Hanley Economic... Our Mortgage Application, was handle by Lana Beech who was amazing, supportive, helpful and knowledgeable a joy to work with. I recommend The Hanley Economic to anyone for their customer service and their competitive products. Read more Read less

    {"display":"Damian ","full_name":"Damian ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Damian 28th April 2025
  • 5/5

    Easy to set up - could do with longer opening hrs in...

    Easy to set up - could do with longer opening hrs in local brnaches

    {"display":"Anita B","full_name":"Anita B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Anita B 26th April 2025
  • 4/5

    Simple savings plan.

    Simple savings plan. Having a building society in the town centre helps.

    {"display":"Rosalind K","full_name":"Rosalind K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Rosalind K 22nd April 2025

    Products from Hanley Economic Building Society

    Showing products offered by Hanley Economic Building Society

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