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Hanley Economic Building Society reviews

The Hanley Economic Building Society Logo
Rated Excellent • 4.70/5

Hanley Economic Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
  • Award winning organisation
    Award winning organisation
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • UK-based contact centre
    UK-based contact centre

Review summary

People rate this company as Excellent based on 984 product reviews

Average score of 4.70/5
5 star
89%
4 star
6%
3 star
1%
2 star
0%
1 star
3%
Reviews for Hanley Economic Building Society have trended positively over the past 90 days

Hanley Economic Building Society shines with its friendly, knowledgeable staff who make both Savings and Mortgages feel personal and straightforward. People love the local branches and the helpful, patient service that feels genuinely caring. On the downside, some find the online systems slow or outdated, and a few mention charges and delays when closing accounts or transferring money.

Positive themes

  • Hanley Economic Building Society Savings staff are friendly, helpful and make visits a pleasure. (127 mentions)
  • Hanley Economic Building Society Mortgages offer friendly and very helpful advisors. (44 mentions)
  • Hanley Economic Building Society Savings accounts have competitive rates and easy opening. (18 mentions)
Summarised by AI
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About Hanley Economic Building Society

Hanley Economic Building Society was founded in 1854 under the original name of The Staffordshire Potteries Economic Permanent Benefit Building Society. It was in 1930 when the name was shortened to Hanley Economic Building Society.

Being a mutual means it’s owned by and run for the benefit of members with no shareholders to pay.

Hanley Economic Building Society offer a range of products across mortgages, savings and insurance.

Hanley Economic Building Society at a glance

Contact details

Website
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Reviews for Hanley Economic Building Society

Showing 11 of 984 company reviews • Last reviewed within 7 days

Lovely friendly atmosphere every time I go into Long...

Savings • 26th October 2026

Lovely friendly atmosphere every time I go into Longton branch, which I go to quite regularly. Very helpful in transferring our savings account into a fixed rate bond.

Verified source
Rated Excellent • 5.00/5
Read more product reviews

The staff are always friendly and helpful, they go o...

Savings • 26th October 2026

The staff are always friendly and helpful, they go out of their way to help.

Verified source
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Good customer service and support good info and supp...

    Good customer service and support good info and support for any questions

    Savings
    Verified source 26th October 2026
  • 5.00/5

    Attended to by young lady who was pleasant and d hel...

    Attended to by young lady who was pleasant and d helpful.

    Savings
    Verified source 26th October 2026
  • 4.00/5

    Hanley Economic - Professional staff.

    Professional staff. enjoyable and friendly visit to the offices. Staff giving a satisfactory experience..

    Savings
    Verified source 20th October 2026
  • 3.00/5

    I’ve saved with Hanley Economic over many years and...

    I’ve saved with Hanley Economic over many years and I remain a happy new person

    Savings
    Verified source 19th October 2026
  • 5.00/5

    Staff are always friendly, approachable and willing...

    Staff are always friendly, approachable and willing to help

    Savings
    Verified source 19th October 2026
  • 5.00/5

    Glad the Hanley Economic is in Stone

    Due to limited open hours it can be difficult to the local branch. However the service is pretty good but when access is needed to... Due to limited open hours it can be difficult to the local branch. However the service is pretty good but when access is needed to the societies computer it can take some time to enable the cashier to complete a transaction. Read more Read less

    {"display":"Malcolm M","full_name":"Malcolm M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Malcolm M 17th October 2026
  • 5.00/5

    ALWAYS HAVE FIRST CLASS SERVICE FROM THE STAFF AT YO...

    ALWAYS HAVE FIRST CLASS SERVICE FROM THE STAFF AT YOUR LONGTON BRANCH

    Savings
    Verified source 16th October 2026
  • 5.00/5

    Inland Revenue are liars.

    I went to HEBS at Stone for help and after a discussion l changed a few items around, they were my decision s and no... I went to HEBS at Stone for help and after a discussion l changed a few items around, they were my decision s and no one else's and they put the paper work together. The Inland Revenue Personal have fiddled the figures to gain more money. I still have the same money and an optional extra at a later date should it be required thank you. Read more Read less

    Savings
    Verified source 16th October 2026
  • 3.00/5

    I recently advised Longton branch that I would be mo...

    I recently advised Longton branch that I would be moving home and arranged for temporary halt on any mail being sent to my old address... I recently advised Longton branch that I would be moving home and arranged for temporary halt on any mail being sent to my old address because I didn’t have a completion date. Four weeks later the new owner of my old house advised me that there was some post to be collected., one of which was a letter from Hanley Economic with regards to a bond which had matured. I call that pathetic service,the whole point of having any post suspended was because I didn’t want any of my personal information going to a complete stranger!!! Read more Read less

    Savings
    Verified source 16th October 2026

    Products from Hanley Economic Building Society

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