Hanley Economic Building Society Reviews

  Ratings based on 247 reviews       Last review 3 days ago    
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Hanley Economic Building Society's aim is to combine the traditions and roots of a mature organisation with the verve and efficiency of a modern business, by operating as a successful mutual organisation with high quality customer service at its core....

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Hanley Economic Building Society's aim is to combine the traditions and roots of a mature organisation with the verve and efficiency of a modern business, by operating as a successful mutual organisation with high quality customer service at its core. Smart Money People is the place for Hanley Economic Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Overall Rating

Amazing

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Hanley Economic Building Society Review Insight

What are people saying in their reviews?

Ease

54% of feedback is People related

Customer profile

Top Age Profile: 35-44

Top Channel Preference: App

Hanley Economic Building Society Products 247

Mortgages

Sound honest advice

From the first telephone call to the latest Jane Longmore was helpful and very professional.She explained every option in detail and made sure I chose the right product to suit my requirements.Overall we are very pleased and grateful for the service... Read more

From the first telephone call to the latest Jane Longmore was helpful and very professional.She explained every option in detail and made sure I chose the right product to suit my requirements.Overall we are very pleased and grateful for the service we received.

Reviewed on 24th September 2021
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Lloyd Jones
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Mortgages

Brilliant Service 5*

Lana offered great service from the start of the application and throughout what became a complicated and drawn out sale. Very quick to respond to any query I had and any advice required. Explained everything in an easily understandable way to a first... Read more

Lana offered great service from the start of the application and throughout what became a complicated and drawn out sale. Very quick to respond to any query I had and any advice required. Explained everything in an easily understandable way to a first time buyer - would highly recommend!!

Reviewed on 8th September 2021
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NW
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Savings

Trusted Company

Always had great service, great customer service. Explain through issues.

Reviewed on 27th August 2021
Rebecca's avatar
Rebecca
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Mortgages

Efficient effective service from my adviser Anna

The Hanley help me with a mortgage offer as an existing customer moving house. They have been extremely helpful and diligent in their dealings with me and found a product that worked for my needs.

Reviewed on 24th August 2021
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Andy W
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Mortgages

Friendly and supportive

We recently had a mortgage with the Hanley which I felt was a smooth and easy process. As we are fist time buyers Jane explained everything to us in detail and nothing was ever too much trouble. She made us feel comfortable every step of the way.

Reviewed on 19th August 2021
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Daniela Antinoro
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Mortgages

Fantastic service

My experience with Hanley economic has been wonderful, purchasing a home can be very stressful but Hanley we’re amazing from our mortgage advisor to the underwriter. Would highly recommend

Reviewed on 5th August 2021
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Mortgages

Lana Beech - outstanding Mortgage Adviser!

There were some nuances to our application which Lana quickly got to the bottom of and discussed with Credit to ensure there would not be further issues down the line. She managed expectations and delivered on promises to call at the times she said... Read more

There were some nuances to our application which Lana quickly got to the bottom of and discussed with Credit to ensure there would not be further issues down the line. She managed expectations and delivered on promises to call at the times she said she would. Lana was very accessible and responded to emails / voicemails promptly. Despite no doubt having a large caseload, Lana has an incredible knack of making you feel looked after and you have confidence that your application won't be lost in a black hole.

Despite the application process being excellent, responses from Underwriting took far too long and required chasing several times by Lana. To make the process from end to end as good as it can be, this is an area which requires much improvement.

Reviewed on 4th August 2021
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Rebecca Cartwright
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Financial Planning

Helpful, open, professional

My dealings with Hanley Economic were with excellent. I was looking for advice for a Retirement Interest Only Mortgage. This required a lot of detailed questioning to ensure a good fit of product to me. Jane did this in a friendly and professional... Read more

My dealings with Hanley Economic were with excellent. I was looking for advice for a Retirement Interest Only Mortgage. This required a lot of detailed questioning to ensure a good fit of product to me. Jane did this in a friendly and professional manner. She flagged an area that needed review and came back with an answer quickly. Be great if all financial advisors were like this!

Reviewed on 30th July 2021
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Robert
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Mortgages

Great customer service

I have just completed my house purchase with a retirement mortgage with the Hanley after shopping around for a suitable product. The application process was very straightforward, helped tremendously by Mark who guided me through it all with friendly... Read more

I have just completed my house purchase with a retirement mortgage with the Hanley after shopping around for a suitable product. The application process was very straightforward, helped tremendously by Mark who guided me through it all with friendly professionalism. I can't thank him enough. My dealings with other team members such as Michelle have also been exemplary. I would have no hesitation in recommending the Hanley.

Reviewed on 20th July 2021
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Colette Thomas
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Savings

Excellent

Saw fantastic customer service by your member of staff, Stacey. Great empathy with 2 ladies sorting out Power of Attorney 10/10 :)

Reviewed on 19th July 2021
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Richard
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Mortgages

Lana for Prime minister

Lana made this process stress free and was always on the other end of the phone if I had any questions and would always come back with an answer, even if it meant going out of her way to find the answer. Can’t thank her enough for everything she did f... Read more

Lana made this process stress free and was always on the other end of the phone if I had any questions and would always come back with an answer, even if it meant going out of her way to find the answer. Can’t thank her enough for everything she did from start to finish and still after we’d finished she was happy to help.

Reviewed on 13th July 2021
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Jordan Ellerton
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Reply from Hanley Economic Building Society

Thank you Jordan for your wonderful review, the title certainly made us smile!!

Mortgages

Retention Team lie in order to keep your business

Be very careful if you are renewing your mortgage. The Hanley promise flexibility if you need to change your product but then hit you with all sorts of fees and just basically make it impossible. It's a shame because when I first went with them it was... Read more

Be very careful if you are renewing your mortgage. The Hanley promise flexibility if you need to change your product but then hit you with all sorts of fees and just basically make it impossible. It's a shame because when I first went with them it was a great experience but now it's just one nightmare after the next!

Reviewed on 1st July 2021
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Alysha Smith
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Reply from Hanley Economic Building Society

Thank you for your review. We hope we have rectified the issue to a satisfactory conclusion and we look forward to continuing our relationship and meeting your mortgage needs.

Mortgages

Great advice and support

Mark, my adviser was really helpful and guided me through the application process with ease and professionalism. This was a bit of a complicated application, and the underwriting team, particularly Danielle, were efficient and very helpful, ensuring... Read more

Mark, my adviser was really helpful and guided me through the application process with ease and professionalism. This was a bit of a complicated application, and the underwriting team, particularly Danielle, were efficient and very helpful, ensuring that I was on track with everything. So thank you to all the team.

Reviewed on 24th June 2021
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Verified Member
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Savings

Brill

Staff are excellent - very helpful. Nothing too much trouble - pleasure xx

Reviewed on 11th June 2021
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Angela
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Mortgages

Lana is amazing

Would just like to thank lana for all the help she gave whilst arranging my mortagage. She was outstanding, very proffesional and answered every question i had.... Read more

Would just like to thank lana for all the help she gave whilst arranging my mortagage. She was outstanding, very proffesional and answered every question i had.
She made such a daunting process an absolute breeze for me and i would definitley reccomened her to everyone.

Reviewed on 28th May 2021
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Zac ross
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Mortgages

Brilliant product and amazing service

I recently took on a Retirement Interest Only Mortgage with the Hanley. I shopped around with other organisations, but they had neither the product or the people to compete.... Read more

I recently took on a Retirement Interest Only Mortgage with the Hanley. I shopped around with other organisations, but they had neither the product or the people to compete.
The mortgage is really simple and straightforward, and early repayment is penalty-free, which was a key requirement for me.
However the real deciding factor for me was the support of Jane Longmore, Mortgage Advisor. Jane took me through the process carefully, explaining everything fully. She was prompt in replying to my emails and voicemails and proactive catching up with me by phone throughout. She even sent me a 'New Home' card, which was a lovely touch.
I would recommend the company to anyone looking for a mortgage. Excellent!

Reviewed on 27th May 2021
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Simon Underwood
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Mortgages

Great Service

Mark was very helpful and informative and made the whole process run as smooth as possible. All our queries were dealt with promptly.

Reviewed on 13th May 2021
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JR
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Mortgages

Incredible customer service in the Newcastle Branch

I wished to change my DD mandate for my mortgage. The relevant team wasn't available and so Jessica wrote up a letter for me to sign and for them to forward on to customer services so I wouldn't need to get in touch again. Fast and smooth service that... Read more

I wished to change my DD mandate for my mortgage. The relevant team wasn't available and so Jessica wrote up a letter for me to sign and for them to forward on to customer services so I wouldn't need to get in touch again. Fast and smooth service that went above and beyond.

Reviewed on 8th May 2021
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Charl Clayton
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Mortgages

Really helpful, friendly and made everything really easy

Jane Longmore at the Hanley branch was amazing. As first time buyers we didn’t really know much about the buying process or mortgages but she explained everything so clearly and made the whole process simple and straight forward for us. Truly great p... Read more

Jane Longmore at the Hanley branch was amazing. As first time buyers we didn’t really know much about the buying process or mortgages but she explained everything so clearly and made the whole process simple and straight forward for us. Truly great professional service.
Hayley & Dan

Reviewed on 7th May 2021
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Hayley Farmer
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Mortgages

Lana Beech - Outstanding service, highly recommend

Over the past few months I have been dealing with Lana at the Hanley to apply for our first self build mortgage. What should be a very daunting process as we knew very little has honestly been incredible. Lana is an expert, super friendly,... Read more

Over the past few months I have been dealing with Lana at the Hanley to apply for our first self build mortgage. What should be a very daunting process as we knew very little has honestly been incredible. Lana is an expert, super friendly, approachable and couldn’t be any more helpful. She has honestly made this experience a dream and has lifted a lot of the stress off our shoulders. She guided us throughout the whole process giving us all of the information we need and is so knowledgeable. I am so pleased we chose to go with the Hanley and would recommend it to all other self builders, I couldn’t fault them at all! Thank you so so much!

Reviewed on 5th May 2021
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rebecca
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