Hanley Economic Building Society Reviews

Lana made our mortgage application a breeze

As first-time buyers, the foray into understanding mortgages and applications appeared daunting and frustrating at first. However, after a colleague shared their experience with The Hanley and in particular, Lana Beech, deciding on a lender quickly...

As first-time buyers, the foray into understanding mortgages and applications appeared daunting and frustrating at first. However, after a colleague shared their experience with The Hanley and in particular, Lana Beech, deciding on a lender quickly became a no brainer.
From the outset, Lana was helpful, positive and friendly. Our sellers wanted a quick sale and Lana did everything she could to ensure our application progressed as quickly as feasibly possible, ensuring all adequate information of my wife's business finances were in order and that any concerns or queries we had were answered promptly.
I would, and already have, recommended the Hanley and Lana.

Thank you, once again. Tim & Chelsea.

Tim RMLevel 1

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Satisfied first time buyers

My girlfriend and I had a stressful experience buying our flat. We had problems with solicitors, mortgage brokers and long delays at every stage. The one exception to this was our experience with the Hanley and our mortgage adviser Jane Longmore....

My girlfriend and I had a stressful experience buying our flat. We had problems with solicitors, mortgage brokers and long delays at every stage. The one exception to this was our experience with the Hanley and our mortgage adviser Jane Longmore.

Jane was helpful, friendly and really responsive. She went over and above to help us, explaining everything really clearly, answering our many questions and ensuring we could get our application through as quickly as possible (down from an estimated 2 months to a couple of weeks).

We would wholeheartedly recommend Jane and the whole team at the Hanley (including Alistair and Danielle) for first time buyers and everyone else. We will certainly be sending our friends her way and we will be back as and when we decide to remortgage or move! Thanks again Jane for all your help, we are now happy and settled in our new flat.

Harrison and Eve

Harrison WorrellLevel 1

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My Mortgage Experience

I would like to take this opportunity to praise a member of staff at The Hanley Economic. The person I dealt with was Lana Beech, a Mortgage Advisor. I must say from start to finish of the mortgage process Lana was exemplary in her approach. We dealt...

I would like to take this opportunity to praise a member of staff at The Hanley Economic. The person I dealt with was Lana Beech, a Mortgage Advisor. I must say from start to finish of the mortgage process Lana was exemplary in her approach. We dealt primarily by email or phone. At every stage if I had a question, I would email her and ask her to ring when available. She never delayed in her response and dealt with my questions both efficiently and with such a pleasant demeanour. I never felt I was a bother no matter how stupid my question may have been. She in my opinion is a brilliant advertisement of how to treat a customer and a tremendous asset to the Building Society. Today, we are so quick to complain but when you have received such excellent services, we should take the time to praise. Thankyou Lana for making such a stressful process an absolute joy.

Dave ParkesLevel 1

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Great re-mortgage advice and support

Jane Longmore was really helpful throughout the process of my re-mortgage. I felt listened too and have secured a mortgage deal that I am very happy with. Jane was consistently helpful and approachable and responded very efficiently with any...

Jane Longmore was really helpful throughout the process of my re-mortgage. I felt listened too and have secured a mortgage deal that I am very happy with. Jane was consistently helpful and approachable and responded very efficiently with any queries I had. I would recommend this personal service to others.
The staff at Hanley Economic I have always found to be approachable and friendly. Thank you Jane and team.

LizLevel 1

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Excellent Service from Mortgage Adivsor

Lana has provided excellent service to us while completing our mortgage application and even afterwards and has always come back to us promptly answering our questions and assisting us with our enquiries.

royLevel 1

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Fantastic service

LANA BEECH your a super star professional friendly helpful nothing to much trouble for...

LANA BEECH your a super star professional friendly helpful nothing to much trouble for you.
Thankyou so much for all you did we both struggle to understand stand the process at times you supported us throughout.
We both new that when we thought it never go though you picked us up supported us made us coffee guided us.
Well we got there so happy with our new house dreams have been made.
Never stop been the person you are lana your one in a million.
Note to your boss recognise what fantastic job this lady does.
and all your staff.

Stuart & debLevel 1

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Great customer service

Lana Beech provided fantastic service throughout my mortgage process keeping me informed and getting things done - she is absolutely brilliant and I would employ her. She deserves a raise !!!

James Level 1

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Mortgage Application - Stoke On Trent - Mortgage Advisor - Lana Beech

Lana Beech at The Hanley Economic has been absolutely fantastic with supporting Myself and my Partner when applying for a Mortgage with The Hanley & Porting our current Mortgage with them....

Lana Beech at The Hanley Economic has been absolutely fantastic with supporting Myself and my Partner when applying for a Mortgage with The Hanley & Porting our current Mortgage with them.

She has made the process seem easy and nothing has never been too much trouble even though there has been a few issues along the way due to the Solicitor Reports we received from the previous property we were going to purchase.

The House Buying process can be quite stressful as a Young Couple due to not knowing the process fully and Lana has always been on hand to support and being professional with whatever questions we have had.

Thank you to Lana & The Hanley for assisting us with all enquiries, we would 100% recommend.

Max BullockLevel 1

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Jane was really helpful and the mortgage product was great value

The Hanley Economic offer a great mortgage product with a 5% deposit. Jane was friendly, really helpful and excellent to deal with. I'd recommend her to my friends and family

MarkLevel 1

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Human

Amaxingly helpful and friendly staff. Really like that it's an individual assessment, not just a computerised number-crunch.

FabienneLevel 1

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Treated like someone who matters

Lana, our mortgage advisor was friendly, supportive and efficient. She went out of her way to meet with us and to make sure that we had everything we needed to process the paperwork quickly. Whilst the paperwork was being processed, she stayed in...

Lana, our mortgage advisor was friendly, supportive and efficient. She went out of her way to meet with us and to make sure that we had everything we needed to process the paperwork quickly. Whilst the paperwork was being processed, she stayed in touch with us and we were confident that if we had any questions, they would be answered quickly. Despite a 6 week completion date being imposed on us at the offer stage, as soon as we met with Lana and the team we knew that she would do everything possible to meet it and we could stop stressing. Even our solicitor commented how good the Hanley have been to work with and the whole process - offer to completion has been done in 6 weeks. I cannot recommend the Hanley and Lana enough. Thank you.

Alison KLevel 1

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Friendly, flexible & efficient

Staff at the Hanley have been amazing - they went out of their way to ensure I had a mortgage in principle in time for our house viewing. Once we had made our offer we were on a very short timescale which we couldn't have met without staff changing...

Staff at the Hanley have been amazing - they went out of their way to ensure I had a mortgage in principle in time for our house viewing. Once we had made our offer we were on a very short timescale which we couldn't have met without staff changing their appointments to meet with us and being able to submit documentation remotely. There has been supportive communication through e-mail - not at all intrusive and a definite feeling that they were on our side working to get us into out new house. The whole process was completed within the 6 weeks specified by the vendor. I cannot recommend the Hanley enough. Thank you

Alison KLevel 1

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Mortgage

Fantastic from start to finish excellent advice, friendly professional and understanding. Made me feel like a person and no just a number highly recommended

SarahLevel 1

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Excellent

Great customer service. Sound professional advice. Range of products available.

WilliamsLevel 1

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Wonderful

Words can't say how much they care of me. Fabulous

MaureenLevel 1

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Excellent

Excellent customer services - lovely people

DeborahLevel 1

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Going the extra mile

I tried different mortgage advisors to arrange a self build mortgage and each of them were unable to help. I eventually found the Hanley Economic Building Society myself and I was expecting the same answer that I had from all the other lenders that I...

I tried different mortgage advisors to arrange a self build mortgage and each of them were unable to help. I eventually found the Hanley Economic Building Society myself and I was expecting the same answer that I had from all the other lenders that I had spoken to. From my first telephone call with them, they gave me confidence that they were going to be able to help me and they did. The staff have all gone above and beyond to help me and I even call them now just to see how they are and to have a chat. I have never experienced this sort of customer service from a bank or building society. The whole mortgage team, underwriting team and all that were involved with my application deserve a medal for their help.

Michael O'MahoneyLevel 1

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Great

Open up on Monday all branches + Abigail has a brilliant customer 1st attitude

GavaghanLevel 1

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Excellent

Everything is very good, excellent.

ZabadaLevel 1

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Pleasure

I cannot think of anything, it's already very good

Mr GoodwinLevel 1

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