Voting in the Insurance Choice Awards 2020 is open!VOTE NOW

Hanley Economic Building Society Reviews

Ratings based on 171 reviews Last review 1 week ago
4.49 / 5Great overall rating

Hanley Economic Building Society's aim is to combine the traditions and roots of a mature organisation with the verve and efficiency of a modern business, by operating as a successful mutual organisation with high quality customer service at its core....

Read Full Description

Hanley Economic Building Society's aim is to combine the traditions and roots of a mature organisation with the verve and efficiency of a modern business, by operating as a successful mutual organisation with high quality customer service at its core. Smart Money People is the place for Hanley Economic Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

5 156
4 5
3 2
2 1
1 7

Your Hanley Economic Building Society Reviews (171)

Write a review
4th August 2020

Beyond Compare

I have gone through the mortgage process twice before with the larger high street banks, so I cannot stress enough how exceptional The Hanley are. Their customer service is impeccable and communication is consistent throughout the process. They truly...

Read more

I have gone through the mortgage process twice before with the larger high street banks, so I cannot stress enough how exceptional The Hanley are. Their customer service is impeccable and communication is consistent throughout the process. They truly make you feel like a valued customer and are very patient and accommodating should things go wrong with your purchase. Our mortgage advisor Lana was professional and supportive and I couldn’t be more grateful and lucky to have chosen this lender! Can’t recommend enough.

Write a review
28th July 2020

Clear and friendly advice at The Hanley

We held an arranged mortgage interview with adviser Jane Longmore which was very thorough and answered all our questions. She made us very much at ease and was not in any way pushy. Because we had very particular requirements we eventually chose...

Read more

We held an arranged mortgage interview with adviser Jane Longmore which was very thorough and answered all our questions. She made us very much at ease and was not in any way pushy. Because we had very particular requirements we eventually chose another lender but The Hanley couldn't have done more to help us. And they are very competitive on their rates!

Write a review
22nd July 2020

Lana Beech, professional from start to finish

In a previous life I was a Building Society Area Manager. I would have been delighted to have Lana on my staff when I was in the trade! Nothing has been too much trouble and she has made the process seamless, enjoyable and ultimately successful!...

Read more

In a previous life I was a Building Society Area Manager. I would have been delighted to have Lana on my staff when I was in the trade! Nothing has been too much trouble and she has made the process seamless, enjoyable and ultimately successful! Thank you Lana, you will go far.......

Write a review
19th June 2020

Dreadful customer service at longton branch on 19th June 2020

Appalling customer service it was made quit clear that we and any other customers weren’t welcome in branch and should only ring in(impossible for what was needed). I have worked frontline all through covid and to behave like this is unnecessary, u...

Read more

Appalling customer service it was made quit clear that we and any other customers weren’t welcome in branch and should only ring in(impossible for what was needed). I have worked frontline all through covid and to behave like this is unnecessary, unprofessional and scare mongering. I am 55 and my parents opened accounts for myself and my siblings when we were children . Will definitely be closing all accounts down when all this is over

Reply from Hanley Economic Building Society
Thank you for taking the time to provide feedback on the service you’ve received at our Longton branch. We are sorry that you feel we haven’t provided the high levels of customer service to you, which we always aspire to achieve. If you would like to discuss your experience in more detail please call 01782 255000 and ask for our Head of Branches.
Write a review
18th June 2020

Later Life Mortgage

We applied for a later life mortgage with the Hanley Economic Building Society. The application process was thorough but straight forward and any queries we had were dealt with promply by Jane Longmore, our Hanley's Mortgage Advisor who helped us...

Read more

We applied for a later life mortgage with the Hanley Economic Building Society. The application process was thorough but straight forward and any queries we had were dealt with promply by Jane Longmore, our Hanley's Mortgage Advisor who helped us throughout the whole process. Against the background of the conditions imposed by Covid 19, with people working remotely, the process went remarkably smoothly. We now have our mortgage and would like to thank all Hanley's staff for their help and assistance.

Write a review
6th May 2020

Lana made our mortgage application a breeze

As first-time buyers, the foray into understanding mortgages and applications appeared daunting and frustrating at first. However, after a colleague shared their experience with The Hanley and in particular, Lana Beech, deciding on a lender quickly...

Read more

As first-time buyers, the foray into understanding mortgages and applications appeared daunting and frustrating at first. However, after a colleague shared their experience with The Hanley and in particular, Lana Beech, deciding on a lender quickly became a no brainer.
From the outset, Lana was helpful, positive and friendly. Our sellers wanted a quick sale and Lana did everything she could to ensure our application progressed as quickly as feasibly possible, ensuring all adequate information of my wife's business finances were in order and that any concerns or queries we had were answered promptly.
I would, and already have, recommended the Hanley and Lana.

Thank you, once again. Tim & Chelsea.

Write a review
30th April 2020

Satisfied first time buyers

My girlfriend and I had a stressful experience buying our flat. We had problems with solicitors, mortgage brokers and long delays at every stage. The one exception to this was our experience with the Hanley and our mortgage adviser Jane Longmore....

Read more

My girlfriend and I had a stressful experience buying our flat. We had problems with solicitors, mortgage brokers and long delays at every stage. The one exception to this was our experience with the Hanley and our mortgage adviser Jane Longmore.

Jane was helpful, friendly and really responsive. She went over and above to help us, explaining everything really clearly, answering our many questions and ensuring we could get our application through as quickly as possible (down from an estimated 2 months to a couple of weeks).

We would wholeheartedly recommend Jane and the whole team at the Hanley (including Alistair and Danielle) for first time buyers and everyone else. We will certainly be sending our friends her way and we will be back as and when we decide to remortgage or move! Thanks again Jane for all your help, we are now happy and settled in our new flat.

Harrison and Eve

Write a review
14th April 2020

My Mortgage Experience

I would like to take this opportunity to praise a member of staff at The Hanley Economic. The person I dealt with was Lana Beech, a Mortgage Advisor. I must say from start to finish of the mortgage process Lana was exemplary in her approach. We dealt...

Read more

I would like to take this opportunity to praise a member of staff at The Hanley Economic. The person I dealt with was Lana Beech, a Mortgage Advisor. I must say from start to finish of the mortgage process Lana was exemplary in her approach. We dealt primarily by email or phone. At every stage if I had a question, I would email her and ask her to ring when available. She never delayed in her response and dealt with my questions both efficiently and with such a pleasant demeanour. I never felt I was a bother no matter how stupid my question may have been. She in my opinion is a brilliant advertisement of how to treat a customer and a tremendous asset to the Building Society. Today, we are so quick to complain but when you have received such excellent services, we should take the time to praise. Thankyou Lana for making such a stressful process an absolute joy.

Write a review
28th March 2020

Great re-mortgage advice and support

Jane Longmore was really helpful throughout the process of my re-mortgage. I felt listened too and have secured a mortgage deal that I am very happy with. Jane was consistently helpful and approachable and responded very efficiently with any...

Read more

Jane Longmore was really helpful throughout the process of my re-mortgage. I felt listened too and have secured a mortgage deal that I am very happy with. Jane was consistently helpful and approachable and responded very efficiently with any queries I had. I would recommend this personal service to others.
The staff at Hanley Economic I have always found to be approachable and friendly. Thank you Jane and team.

Write a review
7th March 2020

Fantastic service

LANA BEECH your a super star professional friendly helpful nothing to much trouble for...

Read more

LANA BEECH your a super star professional friendly helpful nothing to much trouble for you.
Thankyou so much for all you did we both struggle to understand stand the process at times you supported us throughout.
We both new that when we thought it never go though you picked us up supported us made us coffee guided us.
Well we got there so happy with our new house dreams have been made.
Never stop been the person you are lana your one in a million.
Note to your boss recognise what fantastic job this lady does.
and all your staff.

Write a review
20th February 2020

Mortgage Application - Stoke On Trent - Mortgage Advisor - Lana Beech

Lana Beech at The Hanley Economic has been absolutely fantastic with supporting Myself and my Partner when applying for a Mortgage with The Hanley & Porting our current Mortgage with them....

Read more

Lana Beech at The Hanley Economic has been absolutely fantastic with supporting Myself and my Partner when applying for a Mortgage with The Hanley & Porting our current Mortgage with them.

She has made the process seem easy and nothing has never been too much trouble even though there has been a few issues along the way due to the Solicitor Reports we received from the previous property we were going to purchase.

The House Buying process can be quite stressful as a Young Couple due to not knowing the process fully and Lana has always been on hand to support and being professional with whatever questions we have had.

Thank you to Lana & The Hanley for assisting us with all enquiries, we would 100% recommend.