Hanley Economic Building Society Reviews

15th October 2020

The Hanley is by far the most efficient and responsive organisation, financial or otherwise, than I can ever recall dealing with

My Hanley B/S mortgage has completed today. From first contact, having seen their RIO mortgage offered at an unbeatable interest rate, I have been most impressed with every aspect of the Hanley B/S. The phone has always been answered instantaneously by a real person, not a machine. Emails have always been acknowledged the same day. The two people who have been my contacts have been unfailingly knowledgeable, pleasant, polite and understanding of my currently rather challenging circumstances. The Hanley B/S would be doing a great service to the community if it were to set up a subsidiary to run courses for other organisations on the true meaning of 'customer care' and how to achieve it.

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4th October 2020

Flawless from start to finish!

We were extremely lucky to work with Jane from The Hanley on the purchase of our first property together, from the start we knew that we had gone to the right place and felt extremely valued. The time and effort put into our application ensured that everything went smoothly and the purchase of our house was processed quicker than we anticipated - a huge contrast to the horror stories we had heard from friends and family who had used larger lenders!! Thank you Jane, we will definitely be returning to you and The Hanley for any future purchases!

Rose Victoria

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28th September 2020

Exceptional Customer Service

As first time buyers we were really nervous about buying a house and had been burnt by a mortgage advisor who provided us with a mortgage-in-principal which was wrong so we were unable to get a mortgage on the house we put on offer on through her. However, after being recommended The Hanley through both family and friends, we made the phone call and got a prompt appointment. Jane Longmore was able to help us straight away with a mortgage that met our needs. Even through these truely unprecidented times, she was able to offer us the support we required and we have been living in our house for over 2 months now. We could not thank her enough! She was clear, thorough and not at all pushy. She was also always extremely responsive to all of our queries. Thanks so much Jane!

Zara

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24th September 2020

Very positive experience

As first time buyers we were anxious however Jane Longmore was brilliant, very friendly and helpful. We didn’t end up getting a mortgage with Hanley in the end but that was due to our circumstances and I wouldn’t hesitate to use Hanley again in the fut...

Emma

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24th September 2020

Quick, efficient and a pleasure to deal with

My partner and I have just managed to buy our first home together and The Hanley helped make this possible in these difficult times. Lana B, Hannah E and the rest of the team provided excellent service from start to finish; we could not fault a thing. We will absolutely be staying in touch with them for our future mortgage needs and I would absolutely recommend to friends and family members. A huge thank you to The Hanley team!

jamiesald

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22nd September 2020

AN EXCELLENT EXPERIENCE

What a joy to deal with the Hanley Building Society - lovely people who know their job and steer you through the whole mortgage process with total professionalism. Our son will be needing a mortgage soon and Hanley will be our first port of call.

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14th September 2020

Fantastic Service

As first time buyers me & my husband were very nervous about buying a house. We spoke to Jane Longmore who was brilliant. She made sure we were at ease & went through every detail with us. She was more than happy to answer any questions & got back to any emails promptly. The Hanley have been amazing & I could not recommend them enough. A massive thank you to Jane for being so patient with us & being so helpful.

Shabnam

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8th September 2020

Knowledgeable, supportive and friendly

As first time buyers we were more than impressed at the service provided by Hanley Economic Building Society. We spoke with Jane, one of the mortgage advisors - she was wonderful. She was extremely knowledgeable and helpful and talked us through lots of different options, making sure we understood them all fully. She was open and honest about what would work best for us. She was very friendly and made the whole process very relaxing. I would highly recommend Hanley Economic for first time buyers if you want a smooth process.

Catherine Talbot

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5th September 2020

Professional

Cathryn explained everything in detail

Savings customer

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5th September 2020

Professional

I'm most satisfied with all aspects of my experience today. Cathryn was very friendly and I felt reassured with the thorough checks.

Savings customer

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3rd September 2020

Good

Good service from Cathryn Dudley

Savings customer

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4th August 2020

Beyond Compare

I have gone through the mortgage process twice before with the larger high street banks, so I cannot stress enough how exceptional The Hanley are. Their customer service is impeccable and communication is consistent throughout the process. They truly make you feel like a valued customer and are very patient and accommodating should things go wrong with your purchase. Our mortgage advisor Lana was professional and supportive and I couldn’t be more grateful and lucky to have chosen this lender! Can’t recommend enough.

LC2020

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29th July 2020

RIO mortgage

From the minute we applied we found your representative Anna Whitehead extremely helpful, pleasant, efficient, and able to answer any queries which inspired confidence in Hanley.

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28th July 2020

Clear and friendly advice at The Hanley

We held an arranged mortgage interview with adviser Jane Longmore which was very thorough and answered all our questions. She made us very much at ease and was not in any way pushy. Because we had very particular requirements we eventually chose another lender but The Hanley couldn't have done more to help us. And they are very competitive on their rates!

Robin Eddleston

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22nd July 2020

Lana Beech, professional from start to finish

In a previous life I was a Building Society Area Manager. I would have been delighted to have Lana on my staff when I was in the trade! Nothing has been too much trouble and she has made the process seamless, enjoyable and ultimately successful!...

Martin W

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30th June 2020

Friendly and helpful

Anna, my mortgage advisor was very helpful and guided me through the process with ease. During these difficult times she stayed in contact with me throughout and answered all my questions.

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27th June 2020

Fantastic service end to end

The support and advice I received from Anna at The Hanley has been extremely valuable in buying my first home! I can't rate the service highly enough! Thank you!

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20th June 2020

Mortgage review

Thank you so much for helping us with the purchase of our new home. I know you said you didn't want anything, so we thought a card would help to say how much we appreciate your help.

Mortgage customer

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19th June 2020

Dreadful customer service at longton branch on 19th June 2020

Appalling customer service it was made quit clear that we and any other customers weren’t welcome in branch and should only ring in(impossible for what was needed). I have worked frontline all through covid and to behave like this is unnecessary, unprofessional and scare mongering. I am 55 and my parents opened accounts for myself and my siblings when we were children . Will definitely be closing all accounts down when all this is over

Charl Burton

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Reply from Hanley Economic Building Society

Thank you for taking the time to provide feedback on the service you’ve received at our Longton branch. We are sorry that you feel we haven’t provided the high levels of customer service to you, which we always aspire to achieve. If you would like to discuss your experience in more detail please call 01782 255000 and ask for our Head of Branches.