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Hinckley & Rugby Building Society: Savings reviews

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4.84

Based on 2,114 reviews, last reviewed 27th Jul 2026

71% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

11%

2%

0%

1%

Latest highest rating:

5

Friendly staff who wanted to help me. Friendly staff who wanted to help me. Arranged a one to one appointment to discuss my requirements in depth and in confidence, which was greatly appre... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

Review Hinckley & Rugby Building Society: Savings now

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Hinckley & Rugby Building Society Savings reviews (2114)

Very polite &helpful

5

I did not feel rushed and felt t I could ask a question at any time Reviewed on: 9th February 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 10th February 2023

Very straightforward

5

I wanted to open a new savings account so I went into the branch with the completed form I had downloaded. The account was opened immediately and I was kept informed by email. Reviewed on: 9th February 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 10th February 2023

Helpful and friendly staff

5

The staff at Hinckley were very helpful and friendly when we opened our new savings account. We would like to thank them for their patience while we were completing the forms. Reviewed on: 9th February 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 10th February 2023

Proper face to face customer service

5

Extremely helpful and informative lady in Hinckley branch who made opening a rainy day savings account extremely easy. Reviewed on: 9th February 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 10th February 2023

Staff member very helpful, good knowlege about the various accounts. Quick service.

5

After a brief question about regular savers account. Filled in the forms, had a security check, all information about the account handed to me,and I opened an account. All within a short time and good face to face conversation. Reviewed on: 9th February 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 10th February 2023

Fantastic customer service

5

I forgot to enter my name on the application form and H&R actually rang me to sort things out. This wouldn't happen with any other company who would just return the application form in the post. Reviewed on: 8th February 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 9th February 2023

Excellent

5

Very officiant and appreciate being able to speak to a friendly person. Reviewed on: 8th February 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 9th February 2023

Exceptional Customer Service

5

I found that Mandy was extraordinarily helpful when I was looking to set up a new notice account. She bent over backwards to make sure that everything went smoothly, even though I very nearly missed the deadline for submitting my application. I was very pleased indeed with the way in which things went. Reviewed on: 8th February 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 9th February 2023

Very helpfully , friendly and personal service.

5

We experienced a problem because my bank cancelled our cheque. Marie and Mandy were great in helping to sort out the problem. Reviewed on: 7th February 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 8th February 2023

In Need of Some Modernisation

3

Staff were friendly, helpful, knowledgable and efficient, but the Society needs to incorporate deposits from cards rather than cheques, I had to search long and hard to find my book. Reviewed on: 7th February 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 8th February 2023

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