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Novuna Personal Finance: Retail Finance reviews

4.83
Based on 168 reviews, last reviewed 10th Jan 2024
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
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2%
3 star
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0%
2 star
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0%
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4%

Latest highest rating:

5

Very quick and no catches. Very quick and no catches. Very easy to do business with Reviewed on: 10th January 2024
Ann R's avatar
Ann R

Latest lowest rating:

1

Sharks Do not take finance with this company. They work with their vehicle assessment company Mannheim to get as much back from you as they can at the end of... Read more Reviewed on: 19th September 2023
NeilS's avatar
NeilS

About the Retail Finance

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Novuna Personal Finance Retail Finance reviews (168)

Very quick and no catches.

5
Very quick and no catches. Very easy to do business with Reviewed on: 10th January 2024
Ann R's avatar
Ann R

Sharks

1
Do not take finance with this company. They work with their vehicle assessment company Mannheim to get as much back from you as they can at the end of your lease, hiding behind the BVLA guidelines and with no flexibility whatsoever. They even tried to claim my mileage was higher even though the guy from Mannheim took a picture of it, and then they chase you incessantly for money, threatening you with debt collection agencies. Horrible company. Reviewed on: 19th September 2023
NeilS's avatar
NeilS

Don't miss a payment

1
I had to retire due to being disabled. They took me to court without my knowledge, fair enough, but now they have put a charge on my house and their next step is to force a sale. They accept no form of offer and that's if they even respond to any correspondence or phone call. They are not sympathetic and go straight for the jugular Reviewed on: 13th July 2023
Christopher 's avatar
Christopher

Ridiculous unfair end of lease charges

1
Applied ridiculous end of lease charges including: * Paint drip defect from the factory * Alloy wheel corrosion due to insufficient laquer from factory, which factory will resolve for free * Dents in the pillar caused by a badly designed seatbelt retraction - seatbelt doesn't retract fast enough so door closes on seatbelt. Also sends threatening letters, threatens to harm credit if demands aren't met. They are horrible to deal with. IF you get a response (you probably won't), it's awful. Sarcastic, patronising, condescending comments. Quite literally the worst customer service I've ever received from a lease or car company, possibly from any company ever. Note - I didn't choose this company. My Hitachi lease converted to it. BVRLA sided with them (of course they did), it's a sham. I'm also suing them. Date of experience: 15 November 2022 Reviewed on: 15th March 2023
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L N

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