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HEY Credit Union: Loans reviews

Name: Loans
Rating: 4.92 (565 reviews)

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4.92

Based on 565 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

98%

3 star

2 star

1 star

Latest highest rating:

5

Great help Hey helped me when I don’t know which way to turn when I needed to buy a new car, great service, friendly advice. Reviewed on: 17th April 2026

Latest lowest rating:

N/A

This product has not received a review of either 1 or 2 stars.

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About this product

HEY Credit Union offer loans for different purposes including home improvements, car purchases and school uniforms.

With a HEY Credit Union personal loan, you can borrow up to £20,000, repaid over terms up to ten years. Interest is only charged on the reducing balance and there are no penalty fees to pay off your loan early.

HEY Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used HEY Credit Union before, you can also leave a review and share your experience.

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Awards

Treating customers fairly champion 2025

Awarded to the company rated highest in reviews for treating customers fairly.

HEY Credit Union Loans reviews (565)

Been with them for 18 years.

Been with them for 18 years. Always good service Reviewed on: 17th April 2025

Loan for freezer.

Loan for freezer. Excellent service friendly staff quick to sort loan Reviewed on: 17th April 2025

HEY Credit Union is exceptional!

HEY Credit Union has been exceptional and very helpful for me managing my money. I have never had any problems with them, only good experiences. Reviewed on: 17th April 2025

HEY is 5 star!

HEY offers a large range of loans and savings accounts. It’s quick and easy to apply either in store or online and the customer service is excellent. I will continue to recommend to friends and family. Reviewed on: 17th April 2025

Absolutely brilliant company for the public and comm...

Absolutely brilliant company for the public and communities, amazing rates on loans, brilliant place to keep savings, especially as you pay back your loan. Customer service is amazing always a human at the end of the phone who are always happy to help....even rang me back when I have poor signal, my mum continually told me years ago to open an account and I'm just sorry I didn't listen sooner....5*+++ Reviewed on: 17th April 2025

Excellent experience.

Excellent experience. Excellent experience. Staff friendly and helpful. Very knowledgeable. Reviewed on: 17th April 2025

have been with HEY Credit Union for many years

have been with HEY Credit Union for many years great place always there to help no matter what, Reviewed on: 17th April 2025

HEY helped me when I was struggling, now life is...

HEY helped me when I was struggling, now life is good Reviewed on: 17th April 2025

They are very polite and helpful on the phone they h...

They are very polite and helpful on the phone they help you straight away to apply for a loan the person on the phone explains every things they said they are getting a lot off loans in so could take upto a week to receive my loan but it only took 3 working days and it was in my bank the same day Reviewed on: 17th April 2025

Amazing always there to help can always count on the...

Amazing always there to help can always count on them any problems they email straight back Reviewed on: 17th April 2025

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