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HEY Credit Union: Loans reviews

Name: Loans
Rating: 4.92 (565 reviews)

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4.92

Based on 565 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

98%

3 star

2 star

1 star

Latest highest rating:

5

Great help Hey helped me when I don’t know which way to turn when I needed to buy a new car, great service, friendly advice. Reviewed on: 17th April 2026

Latest lowest rating:

N/A

This product has not received a review of either 1 or 2 stars.

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About this product

HEY Credit Union offer loans for different purposes including home improvements, car purchases and school uniforms.

With a HEY Credit Union personal loan, you can borrow up to £20,000, repaid over terms up to ten years. Interest is only charged on the reducing balance and there are no penalty fees to pay off your loan early.

HEY Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used HEY Credit Union before, you can also leave a review and share your experience.

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Awards

Treating customers fairly champion 2025

Awarded to the company rated highest in reviews for treating customers fairly.

HEY Credit Union Loans reviews (565)

Easy, great, friendly

I took out a loan with hey credit union in Goole when I needed to move house and again when I needed help for fees for a transfer of equity, it was really quick and the girls were amazing friendly and helpful, now ive paid off my loan my payments are now a savings account which has come in really useful! Reviewed on: 3rd July 2021

Been a customer for over a decade love credit union

Used credit union for over a decade now great service & prices friendly helpful staff always been welcoming. I save money an loan money they are easy to talk to and help a lot of people at times when people need it Thank you credit union :) Reviewed on: 27th June 2021

Brilliant

I was struggling and they helped me out and they was outstanding Reviewed on: 25th June 2021

Excellent support for the community

It is good to have the support of a community. Very friendly service provided. Be it email or phone the staff are quick to respond and supportive. Lot of options to save and grow your finances. Also, many options available for support just when you need it. Feels like you are a part of a community and you are contributing to mutual growth. Reviewed on: 23rd June 2021

Affordable

Excellent affordable loans. The staff are very helpful and friendly. Reviewed on: 22nd June 2021

Amazing

Absolutely love credit union after paying back so many payments you can up a loan and get more, great for emergencies and it’s a easy way to pay back. Would highly recommend Reviewed on: 22nd June 2021

Very happy from start to finnish

I was accepted and paid out very quickly with no fuss standing order to pay back it couldn't be easier Reviewed on: 20th June 2021

Amazing.

Fast, efficient loans, very helpful staff who look out for your child benefit payment hitting the bank straight away. Amazing service. Reviewed on: 20th June 2021

Amazing service

I've been with credit union for many years there loand are great at affordable prices I've have never missed a payment I highly recommend credit unions loans or savings its always been very quick for them to decide and pay out the loan I cannot thank them enough absolutely amazing thanks for your help I will continue to support and take out further loans all staff are very polite and helpful thanks again from nicole Reviewed on: 20th June 2021

Excellent customer service

I have been with my local Hull credit union for quite a few years now and the service is amazing,always helpful in the office and at the end of the phone if I have a query ,when applying for a loan it's quick and easy to do ,always lovely staff and the credit awards should definitely be awarded to credit union for there amazing work . Reviewed on: 19th June 2021

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