What the hell? - zero communication in a world of endless options
I applied for a Loan online. "... On Approval, your Loan Amount will be paid directly into your Bank...Read more
I applied for a Loan online. "... On Approval, your Loan Amount will be paid directly into your Bank Account....."
I completed their Online Forms providing them with full information and disclosure.
The Loan was Approved the following Day. I received 2 online PDF Forms to Date/Sign with a 'consented electronic signature' - both were duly signed and completed straight-away. 3 days later, I received a Letter from Ikano Bank in the Post requesting that I provide Original Documents to verify my Address. Again, I duly complied without delay. 7 days have since passed, and no Loan has been paid into my Bank Account. No phone call from them requesting further information, no email from them updating me on the progress of this Application. A TERRIBLE CUSTOMER EXPERIENCE