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Suffolk Building Society, formerly Ipswich Building Society reviews

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Rated Excellent 4.90/5

Suffolk Building Society, formerly Ipswich Building Society reviews

Verified business
Last reviewed within 7 days

Review summary

People rate this company as Excellent based on 1,337 product reviews

Average score of 4.90/5
5 star
92%
4 star
5%
3 star
1%
2 star
1%
1 star
1%
Reviews for Suffolk Building Society, formerly Ipswich Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

Very helpful

The ladies were very helpful with what I needed.

Savings
Verified source 31st January 2025

Latest negative rating

1/5

Beware false promises from this lender!

We were pre-approved for a loan, which was a 35% loan to value purchase. With our large down payment and small loan we felt comfortable... We were pre-approved for a loan, which was a 35% loan to value purchase. With our large down payment and small loan we felt comfortable making an offer on a home we liked and expected a fairly simple closing process. Then we were told the parameters of our loan had changed despite already being pre-approved. We agreed to the change, though it put a bit of strain on us. Now, we believed we could proceed, but after foot dragging by the lender, once again they changed the terms, and once again we reluctantly found a way to make it work. And then, after all our capitulations, we found out that our loan was denied on a technicality we had never been made aware of. So we have a contract with no lending secured after weeks thinking that approval was already somewhat assured. We feel deceived and cheated out of precious time which might result in us losing our contract on our purchase and out the fees we incurred from this lender and our solicitors. Read more Read less

{"display":"Valerie R","full_name":"Valerie R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Valerie R 12th August 2024

About Suffolk Building Society, formerly Ipswich Building Society

At Suffolk Building Society we're here to help our members buy a home and save for the future with an organisation they can trust. Smart Money People is the place for Suffolk Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Suffolk Building Society, formerly Ipswich Building Society at a glance

Reviews for Suffolk Building Society, formerly Ipswich Building Society

Showing 11 of 1337 company reviews Last reviewed within 7 days

Very helpful

Savings 31st January 2025

The ladies were very helpful with what I needed.

Verified source
Rated Excellent 5/5
Read more product reviews

Friendly, local, professional

Savings 30th January 2025

Very friendly and helpful staff. Good rates and products. Glad I know you're here now!.

Verified source
Rated Excellent 5/5
Read more product reviews
  • 5/5

    Friendly, efficient, excellent

    Excellent service, could make an appointment in advance. Everything explained clearly and advice, where needed, was supplied.

    Savings
    Verified source 30th January 2025
  • 5/5

    Friendly, approachable, understanding

    Courtney was very helpful and explained everything well as I suffer with my mental health. She put me at ease.

    Savings
    Verified source 30th January 2025
  • 5/5

    Professional, polite, efficient

    Very polite, clear explanations - all details explained clearly and fully. All staff extremely polite.

    Savings
    Verified source 30th January 2025
  • 5/5

    Efficient, friendly, welcoming

    Branch in Bury St. Eds or Stowmarket needed.

    Savings
    Verified source 29th January 2025
  • 5/5

    Friendly, local, knowledgeable

    Friendly, informed staff - helpful. Local office.

    Savings
    Verified source 29th January 2025
  • 5/5

    Friendly, efficient, informative

    Good customer service, lots of information. I like speaking to a human.

    Savings
    Verified source 28th January 2025
  • 5/5

    Helpful, informative, local

    We prefer to use Suffolk Building Society because they're a local, helpful branch.

    Savings
    Verified source 28th January 2025
  • 5/5

    Personable, informative, professional

    The information was very informative and easy to understand.

    Savings
    Verified source 28th January 2025
  • 5/5

    Good listening result

    No improvement, face-to-face service.

    Savings
    Verified source 27th January 2025

    Products from Suffolk Building Society, formerly Ipswich Building Society

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