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Suffolk Building Society, formerly Ipswich Building Society reviews

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Rated Excellent • 4.90/5

Suffolk Building Society, formerly Ipswich Building Society reviews

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Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
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Review summary

People rate this company as Excellent based on 1,530 product reviews

Average score of 4.90/5
5 star
92%
4 star
5%
3 star
1%
2 star
1%
1 star
1%
Reviews for Suffolk Building Society, formerly Ipswich Building Society have trended positively over the past 90 days

Latest positive rating

4/5

Disappointed

As fix end approaches, started shopping around, and this company is no longer the cheapest or best deal, so will be moving. Have been very... As fix end approaches, started shopping around, and this company is no longer the cheapest or best deal, so will be moving. Have been very satisfied up to now, but maybe now I am over 70 they don't want my business. Disappointed Read more Read less

{"display":"Barbara Page","full_name":"Barbara Page","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Barbara Page 13th August 2025

Latest negative rating

1/5

Incompetent, frustrating and time-wasters

Utterly incompetent. Took 2 months to event get our re-mortgage application processed (costing time, and money) and then every single thing we put was scrutinised... Utterly incompetent. Took 2 months to event get our re-mortgage application processed (costing time, and money) and then every single thing we put was scrutinised and questioned - even though nothing had changed since the last time we applied for a mortgage! We gave up in the end as they wanted us to spend event MORE money getting a solicitor involved. Totally unnecessary. Read more Read less

{"display":"Clare R","full_name":"Clare R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Clare R 13th March 2025
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About Suffolk Building Society, formerly Ipswich Building Society

At Suffolk Building Society we're here to help our members buy a home and save for the future with an organisation they can trust. Smart Money People is the place for Suffolk Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Suffolk Building Society, formerly Ipswich Building Society at a glance

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Reviews for Suffolk Building Society, formerly Ipswich Building Society

Showing 11 of 1530 company reviews • Last reviewed within 7 days

Disappointed

Mortgages • 13th August 2025

As fix end approaches, started shopping around, and this company is no longer the cheapest or best deal, so will be moving. Have been very... As fix end approaches, started shopping around, and this company is no longer the cheapest or best deal, so will be moving. Have been very satisfied up to now, but maybe now I am over 70 they don't want my business. Disappointed Read more Read less

{"display":"Barbara Page","full_name":"Barbara Page","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4/5
Read more product reviews
Reply from Suffolk Building Society, formerly Ipswich Building Society
Hi Barbara, thanks for taking the time to leave us a review. We’re sorry to hear that the product you were offered didn’t appeal to you. We pride ourselves on offering the same mortgage rates to members of all ages, we also have no maximum age on any of our products. We constantly review our products to ensure that rates are competitive and provide fair value, and to balance the needs of savings and mortgage members. If you’d like to get in touch with us again please feel free to email us at [email protected]
14th August 2025
Suffolk Building Society, formerly Ipswich Building Society

Great customer service

Savings • 31st July 2025

Personal service, first class, efficient, prompt.

Verified source
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Available, accomodating and necessary

    Professional service and welcoming. Face-to-face contact. Accessible for easy transactions.

    Savings
    Verified source 31st July 2025
  • 5/5

    In branch service review

    Lovely to have staff to help. No problem in helping me. A chequebook would really be good.

    Savings
    Verified source 31st July 2025
  • 5/5

    Good local service

    Rachel was most helpful, explained everything clearly and I was very satisfied with the service.

    Savings
    Verified source 31st July 2025
  • 5/5

    Professional, friendly, reassuring

    Professional, friendly service provided - no improvements necessary.

    Savings
    Verified source 31st July 2025
  • 5/5

    Always good service

    Friendly staff always helpful, never had a problem.

    Savings
    Verified source 31st July 2025
  • 5/5

    Very convenient

    Local and available and helpful.

    Savings
    Verified source 31st July 2025
  • 5/5

    Friendly, helpful and close by

    Friendly, helpful and a pleasure to do business with.

    Savings
    Verified source 31st July 2025
  • 5/5

    Helpful, friendly, local

    It's nice to be able to walk into the branch and get the help you require.

    Savings
    Verified source 30th July 2025
  • 5/5

    Friendly, professional, local

    Very pleasant and friendly, everything described properly, staff were very professional.

    Savings
    Verified source 30th July 2025

    Products from Suffolk Building Society, formerly Ipswich Building Society

    Showing all products offered by Suffolk Building Society, formerly Ipswich Building Society

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