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Kroo: Current account reviews

Name: Current account
Rating: 4.87 (4843 reviews)

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4.87

Based on 4,843 reviews, last reviewed 24th Mar 2026

70100% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Applied for a online kroo account, all done within 1... Applied for a online kroo account, all done within 15 minutes. , excellent service, would recommend to everyone, absolutely brilliant bank . Reviewed on: 24th March 2026

Latest lowest rating:

1

Avoid. Poor, slow customer service I reported a potentially fraudulent use of my debit card and froze my card before the payment had gone through. I flagged this up with Kroo who actua... Read more Reviewed on: 18th March 2026

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About this product

With the Kroo current account, you can earn interest on your balance.

Using the Kroo app you get real-time spending insights that break down and categorise your transactions. It’s free to open and has no monthly fees even for spending abroad. You can also apply for an overdraft facility.

Kroo current account reviews help you find out what it’s really like to be a customer. If you’ve used Kroo before, you can also leave a review and share your experience.

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Kroo Current account reviews (4843)

High interest and a Current Account

Love that Kroo has provided a current account that offers high interest on balances. Great way to earn a little extra each month. Hoping this will encourage over providers to follow suit. Reviewed on: 1st June 2023

Top Value

Not many current accounts earn you interest these days, and this one is currently at 3.33% which is miles better than most instant access savings accounts elsewhere. Reviewed on: 31st May 2023

Excellent Interest

Excellent Interest on a current account, with a basic app but perfectly fine, a few extra features and tweaks could become a great bank Reviewed on: 31st May 2023

Bank is good customer service is not

The app is easy to use and there are no fees interest is earned, planting trees is fabulous. Their customer service is absolutely appalling. They have no empathy, no understanding and no care for people who are in a urgent situation. When your situation is covered under certain protection they still don't care to help. Ignore your messaged and use the excuse that they have a influx of alot of messages tight now but that same excuse has been used for months!! You would think they would employ more people to cover the amount of customers. You make complaints and they tell you to go to the ombudsman. This time however I absolutely will and as I have enough evidence to prove they did not follow FCA rules I will win this argument!! Based on the customer service and there lack of everything above I would not recommend Kroo to friends and family. Actually I wouldn't recommend them to anyone if they want good customer service they will not get it at kroo. The app is brilliant and easy though so based on the app alone I would recommend them. All in all I am 50/50 whether I want to remain a customer or not. Reviewed on: 10th May 2023

Worst bank ever

im beyond fustrated with this bank ive goit money in my account that ive been tryinf to access for over a month now and the problem started because there app went down and when it was sorted i was locked out of my onine banking. They are ment to have sent me new details to log in and 2 new cards nome of them have arrived. ive been trying to get htrough to custoer services for over 3 weeks as when you call they say they call u back and cut u off but they never do. ive put in a offical complaint and have not recived emails other than saying they recived my complaint but there ment to email u at the 15working days point and again atthe 35working day point and theve got a max/of 8weeks to sort it well it was 7weeks ago i put my complaint in, so ill wait and see wat happens. they are the most incompetent back ever im closing my account when all this is sorted ARGH Reviewed on: 9th May 2023

Awesome bank account

So easy to set up and the app is easy to use Reviewed on: 28th April 2023

Future banking

Very easy to navigate and great communication with a human and not a bot Reviewed on: 22nd April 2023

Kroo the best

Best bank easy and simply sends and receive money in seconds Reviewed on: 21st April 2023

Terrible customer service

cant get throguh on app, email or phone. doesnt seem to be anyone there, i would not vote for this bank ever to win anything Reviewed on: 21st April 2023

Georgiana

Very good i am happy the best aplication Reviewed on: 19th April 2023

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