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Leek Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.9 (691 reviews)

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4.90

Based on 691 reviews, last reviewed 6th Mar 2026

10500% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

My Mortgage Excellent company to deal with. Have been a customer for many years and always found them most helpful and supportive throughout the years Reviewed on: 6th March 2026

Latest lowest rating:

1

Absolute nightmare Leek were the main reason why it took so long for me to complete on my purchase. They were uncooperative and would dig their heels in. They refused to... Read more Reviewed on: 20th November 2024

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About this product

Leek Building Society have a range of mortgage products.

Appointments with Leek Building Society Mortgage Advisers are available over the phone, via Teams video call or in person at any of their branches. Your dedicated Mortgage Adviser will guide you through the process.

Leek Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Leek Building Society before, you can also leave a review and share your experience.

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Leek Building Society Mortgages reviews (691)

Straightforward process.

Straightforward process. Very quick and efficient. First time mortgage Reviewed on: 13th January 2025

Straight forward mortgage application

We took a mortgage with Leek back in 2022. The process was easy and straight forward. There were no issues with the process and they were easy to work with from start to finish. We have also been able to make annual overpayments without any penalties to bring down our capital balance and mortgage term. We will look to remortgage with leek when our current rate expires. Reviewed on: 13th January 2025

fixed rate

Already had a fixed rate which was coming to a end contact yourselves new fixed rate set up no hassle Reviewed on: 13th January 2025

We did a product transfer and it was really simple a...

We did a product transfer and it was really simple and stress free. The online portal was also easy to use and straightforward. Reviewed on: 13th January 2025

Friendly and competitive.

Only great experiences with Leek. Very responsive and friendly. We got a competitive mortgage rate and are happy with customer service. Reviewed on: 13th January 2025

We already had an existing mortgage with Leek Buildi...

We already had an existing mortgage with Leek Building Society, and decided to speak to them first when we moved home. They made the process so easy and hassle free. Staff were very friendly and professional, always on hand to deal with queries by phone, and always responded to emails promptly. Very happy customer Reviewed on: 13th January 2025

Renewed mortgage deal

I recently renewed my mortgage with Leek Utd and found the process very straight forward. The advisor explained everything and was knowledgeable and helpful. Reviewed on: 13th January 2025

Very efficient and helpful

Had my mortgage with the Leek now for four years always found them to be very efficient and always helpful Reviewed on: 13th January 2025

Great Customer Service

Great Customer Service - Easy to get hold of on the phone and get quick responses. Reviewed on: 13th January 2025

Absolute nightmare

Leek were the main reason why it took so long for me to complete on my purchase. They were uncooperative and would dig their heels in. They refused to lend on my first purchase because they deemed the property unsellable, meaning I had to pull out after 3 months work. Then on my second purchase they were unhappy about a lack of mortgagee protection clause and demanded the lease be varied, even though it could have been covered with an indemnity insurance policy. Varying the lease took 2 months to do even though everything else was ready to go. Overall they made the entire process a nightmare and I am very unhappy with how it was all handled. In the end it took almost 6 months to complete on what would otherwise be a simple purchase and this was down to Leek and their uncooperativeness. I would have gone with another lender but I was so far down the line when they dug their heels in that it would have taken too much time to get another offer sorted. Do better. Reviewed on: 20th November 2024

Reply from Leek Building Society Thank you for taking the time to leave us a review and we’re sorry to hear about how long it took to complete your property purchase. All of the mortgage applications that we receive are assessed on an individual basis against our lending criteria and there will be occasions where a property that an applicant is looking to purchase is not acceptable to us (which could be for a number of different reasons). Equally, it’s sometimes the case that the terms of an existing lease fall outside of our standard requirements and it’s not uncommon for us to request amendments before we’re able to proceed to completion. We have, however, passed your feedback about this onto our Mortgage Team and they’ll take this into account when considering any future changes to our lending requirements and criteria. Kind Regards Dave @ Leek BS Response date: 21st November 2024

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Leek Building Society: Mortgages reviews

10500% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Leek Building Society: Mortgages now

Leek Building Society Mortgages reviews (691)

Straightforward process.

Straight forward mortgage application

fixed rate

We did a product transfer and it was really simple a...

Friendly and competitive.

We already had an existing mortgage with Leek Buildi...

Renewed mortgage deal

Very efficient and helpful

Great Customer Service

Absolute nightmare

Review Leek Building Society: Mortgages now

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