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Mansfield Building Society: Mortgages reviews

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4.63
Based on 350 reviews, last reviewed 12th Aug 2025
27% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
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Latest highest rating:

4

Customer Ser Customer service is very good, always keep me updated and responsive Reviewed on: 12th August 2025
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Nicola

Latest lowest rating:

1

No App, cant get through! No App, very challening to keep track of your finances. Alao difficult to get through to speak to a person for basic account info.I chose Mansfield ba... Read more Reviewed on: 28th December 2024
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Shaun
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About this product

Mansfield Building Society work with Mortgage 1st who provide advice on mortgages from across the mortgage market.

New customers can’t apply directly for a mortgage with Mansfield Building Society. If you’re an existing borrower, you can still contact Mansfield Building Society directly to discuss your mortgage.

Mansfield Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Mansfield Building Society before, you can also leave a review and share your experience.

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Mansfield Building Society Mortgages reviews (350)

Helpful provider, but very high interest rates

4
With my situation(3 years credit history, gifted deposit from my wife who is on a spousal visa), Mansfield were the only provider that would give a mortgage. The process was simple and communication easy. Only area I could fault them on was the high interest rates that they charged. Reviewed on: 1st July 2020
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Mansfield Member Feedback

Great service

5
Very helpful staff , good service but rates a bit high Reviewed on: 25th June 2020
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Mansfield Member Feedback

Great service

5
Great service - just had a better deal elsewhere. I did ask to stay with Mansfield but they could not compete with the new mortgage offer I had. Reviewed on: 22nd May 2020
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Mansfield Member Feedback

Interest Only Loan

4
2 year fixed rate Interest Only Loan Reviewed on: 30th April 2020
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Mansfield Member Feedback

Slow application process and not competitive rates

2
The application process originally was very slow and we had to resubmit information many times. We have moved as you couldn’t offer a competitive rate and we have saved over £320 per month by moving. Reviewed on: 29th April 2020
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Mansfield Member Feedback
Reply from Mansfield Building Society Thanks for your feedback, we’re sorry to hear about your experience. Please contact us on [email protected] or 01623 676340 to discuss and we’ll investigate this for you. Response date: 30th April 2020
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Mansfield Building Society

Disorganised

1
One thing was asked for then another when everything could have been done at the same time. Very long winded asked more questions than any other company. Which had nothing to do with anything. Reviewed on: 24th April 2020
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Mansfield Member Feedback
Reply from Mansfield Building Society Thanks for your feedback, we’re sorry to hear about your experience. Please contact us on [email protected] or 01623 676340 to discuss and we’ll investigate this for you. Response date: 27th April 2020
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Mansfield Building Society

Wouldn't recommend

1
Unfortunately my experience so far has been characterised by stress, additional unnecessary expense, and poor communication from some staff (although some call handlers have been excellent, and very helpful). Reviewed on: 14th April 2020
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Mansfield Member Feedback
Reply from Mansfield Building Society Thanks for your feedback, we’re sorry to hear about your experience. Please contact us on [email protected] or 01623 676340 to discuss and we’ll gladly investigate this for you. Response date: 15th April 2020
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Mansfield Building Society

Satisfied customer

5
I am very happy to choose this mortgage provider and mostly happy they choosen me too. Win win. Friendly proffesional staff. Easy to understand and helpful. All based on telephone conversation and documents sent through post. It was stress free process. Thank you S. Reviewed on: 28th March 2020
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Mansfield Member Feedback

Great service

5
Throughout the service we have received has been helpful and efficient. Reviewed on: 24th March 2020
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Mansfield Member Feedback

Great product and a great service

5
Great company, great product and the service I received was great - I guess that means it was Great ;o) NO seriously though, I felt valued, everyone was happy to explain things to me in a clear way and I would definitely use the Mansfield again in the future and recommend them Reviewed on: 13th March 2020
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Mansfield Member Feedback

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