The Melton Building Society Reviews

  Ratings based on 265 reviews       Last review 5 days ago    
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The Melton Building Society was established in 1875, making it one of the oldest building societies in the UK. Members share their reviews to help you find out more about life at The Melton. Smart Money People is the place for The Melton Building...

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The Melton Building Society was established in 1875, making it one of the oldest building societies in the UK. Members share their reviews to help you find out more about life at The Melton. Smart Money People is the place for The Melton Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Overall Rating

Amazing

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The Melton Building Society Review Insight

What are people saying in their reviews?

Customer Service

58% of feedback is People related

Customer profile

Top Age Profile: 35-44

Top Channel Preference: Branch

The Melton Building Society Products 265

Mortgages

Mortgage review

Angie Evans supported me through a mortgage review process with a view to us taking out increased borrowing. She was thorough, professional, friendly and explained everything fully, ensuring that we fully understood the process and what was... Read more

Angie Evans supported me through a mortgage review process with a view to us taking out increased borrowing. She was thorough, professional, friendly and explained everything fully, ensuring that we fully understood the process and what was happening.
A great and efficient service.

Reviewed on 14th June 2021
Jayne's avatar
Jayne
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Mortgages

Couldn't ask for better

These people are fabulous, I have no intention of moving companies, when I started with them I had adverse credit but with their help I'm back to where I should be, they actually listen to what you want and go the extra mile to get you it. I still pay... Read more

These people are fabulous, I have no intention of moving companies, when I started with them I had adverse credit but with their help I'm back to where I should be, they actually listen to what you want and go the extra mile to get you it. I still pay my mortgage every month by card over the phone and as strange as it sounds I actually like giving them my money, the lady (brenda i think) is just so lovely.
Keep up the great work
I'm not great at reviews but thats how I see MBS

Reviewed on 5th June 2021
Ian Quy's avatar
Ian Quy
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Reply from The Melton Building Society

What lovely feedback, thank you! I will make sure that this is relayed to Brenda and the rest of the Team :-)

Mortgages

Mortgage addition

Excellent service, friendly and informative, taken through the process step by step.

Reviewed on 22nd May 2021
Stuart jackson's avatar
Stuart jackson
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Reply from The Melton Building Society

Thank you for your positive feedback, I will ensure this is passed onto the rest of the team.

Mortgages

Mortgage

Really good communication and helpful.

Reviewed on 22nd May 2021
Simon Hooley's avatar
Simon Hooley
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Reply from The Melton Building Society

So lovely to hear, thank you!

Mortgages

Extremely unprofessional

I was due to have my survey done, he did not follow the instructions provided and could not carry out the valuation. I now have to wait for them to find availability for this service to be carried out... Read more

I was due to have my survey done, he did not follow the instructions provided and could not carry out the valuation. I now have to wait for them to find availability for this service to be carried out again.
Terrible service, I am extremely disappointed.

Reviewed on 21st May 2021
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Adam William Clarke
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Mortgages

Nice Real People

Not only was the product good but the people administering it are real people. Who else these days asks whether their call is convenient for you. Who else says they don't know - but will find out - and then calls back as they promised? So nice to... Read more

Not only was the product good but the people administering it are real people. Who else these days asks whether their call is convenient for you. Who else says they don't know - but will find out - and then calls back as they promised? So nice to deal with, so simple to get help.

Reviewed on 21st May 2021
George Rowing's avatar
George Rowing
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Reply from The Melton Building Society

Great feedback, I will ensure this is passed onto the team.

Mortgages

Fast and Friendly

The Melton Building Society have the best product for my circumstances and have worked quickly and with the minimum of fuss. All contact has been very friendly and the team has been very supportive. Melton is one of the smaller less well known lenders... Read more

The Melton Building Society have the best product for my circumstances and have worked quickly and with the minimum of fuss. All contact has been very friendly and the team has been very supportive. Melton is one of the smaller less well known lenders but definitely big on service.

Reviewed on 17th May 2021
Austen Pickles's avatar
Austen Pickles
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Reply from The Melton Building Society

Thank you for taking the time to leave us such positive feedback. I will be passing this onto the rest of the team.

Mortgages

Great Company

Melton Mowbray are a great company and so easy to contact and very professional. They never keep you hanging on the line, always answer their phone and give great advice . I would throughly recommend Melton Mowbray and I hope I get to stay with them... Read more

Melton Mowbray are a great company and so easy to contact and very professional. They never keep you hanging on the line, always answer their phone and give great advice . I would throughly recommend Melton Mowbray and I hope I get to stay with them when my mortgage deal ends next year with them

Reviewed on 14th May 2021
Karen Boulton's avatar
Karen Boulton
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Reply from The Melton Building Society

Such wonderful feedback, I will make sure the team sees this and thank you for taking the time to do this.

Mortgages

So far so good

We’ve been with the Melton for 6 years. Customer service is great hope this continues for the rest of our term.

Reviewed on 12th May 2021
Claire189's avatar
Claire189
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Reply from The Melton Building Society

Thank you fr taking the time to leave us your positive feedback. I will be passing this onto the team.

Mortgages

Excellent service

Very clear communication of what was needed and was dealt with swiftly

Reviewed on 12th May 2021
Ness Fricker's avatar
Ness Fricker
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Reply from The Melton Building Society

It's always good to hear such positive feedback. I will pass this onto the rest of the team. Thank you.

Mortgages

Happy customer

I've my mortgage with Melton for 20 years. Great product. Nothing is too much bother for the advisors.

Reviewed on 10th May 2021
Julie Cooper 's avatar
Julie Cooper
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Reply from The Melton Building Society

Thank you for this great feedback and for taking the time to submit it. I will pass your comments onto the rest of the team.

Mortgages

Great to speak to real people

Smashing customer service, so refreshing to actually speak to people that are understanding of different circumstances and do try to help .

Reviewed on 7th May 2021
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lisa.beck250@gmail.com
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Reply from The Melton Building Society

So nice to hear, thank you for taking the time to submit your feedback. I will pass this onto the rest of the team.

Mortgages

Consistently good and personable service

I have been with the Melton for 12 years. I have always appreciated the personal and personable touch. Good customer service. Lovely to not have a faceless organisation. Straightforward and easy to work with.

Reviewed on 5th May 2021
David Alderson's avatar
David Alderson
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Reply from The Melton Building Society

This is great to hear, thank you Mr Alderson. I will share this with the team.

Savings

Excellent customer service

Always good service from Melton Building Society. So good to have human beings not screens.

Reviewed on 14th April 2021
Margaret's avatar
Margaret
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Reply from The Melton Building Society

Thank you for taking the time to leave such lovely feedback. I have passed this onto the rest of the team.

Savings

slow downloads

downloads of statements seem to take an age - not helped by being logged out the ''my period of inactivity''

Reviewed on 8th April 2021
M Harrison's avatar
M Harrison
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Reply from The Melton Building Society

Thank you for your feedback. I will ensure this is passed to the correct department to look into. Please do not hesitate to telephone us on 01664 414141 if you experience further issues.

Mortgages

Can I give 0 stars instead?

Awful experience from start, and would not say finish as we have still not completed with this company. However if you have the choice you should avoid like the plague.

Reviewed on 18th February 2021
John Tucker's avatar
John Tucker
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Mortgages

SHOCKING

The single worst experience with a mortgage company ever!! My family and I including my two children under the age of 6 were left literally homeless a week before Christmas!! Why?!, because of the complete lack of communication (on their part) and... Read more

The single worst experience with a mortgage company ever!! My family and I including my two children under the age of 6 were left literally homeless a week before Christmas!! Why?!, because of the complete lack of communication (on their part) and their admin errors and them loosing paperwork. I had my mortgage advisor working over time, checking everyday to ensure everything was in place to find out the day before completion that they were not going to release the funds! Disgusting behaviour I shall be investigating a complaint with the Financial Ombudsman Service. I wouldn't recommend to my worst enemy!

Reviewed on 31st January 2021
Paddy Griffin's avatar
Paddy Griffin
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Reply from The Melton Building Society

We would welcome the opportunity to address your feedback and would encourage you to make contact with our Mortgage Processing Manager, Caroline Ball on telephone number 01664 414141.

Savings

Couldn't choose bank to transfer funds to

Received a letter 3 weeks after opening account advising reduction in interest rates from 1% to .6% so wanted to transfer 20k to my Santander a/c where interest rate is .6% but instant access and cash back on utility bills. The system decided the... Read more

Received a letter 3 weeks after opening account advising reduction in interest rates from 1% to .6% so wanted to transfer 20k to my Santander a/c where interest rate is .6% but instant access and cash back on utility bills. The system decided the money should be transferred to another account of mine and I could not change it. I tried deleting it to type in new details, just would not let me. I transferred money into the Melton from 2 different accounts, it obviously decided that i would only be allowed to transfer money back to the account it deemed. Really annoying as now I will have to wait till the transfer takes place and then transfer these funds into the bank account I want them in.

Reviewed on 15th December 2020
Donald Allan's avatar
Donald Allan
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Savings

Fixed rate offers disappear before you can send the application

It is one thing having a reasonable interest rate but not if it is withdrawn before you can apply. Add in the fact that there are no links on their website to download application forms and you get the impression they don't want your... Read more

It is one thing having a reasonable interest rate but not if it is withdrawn before you can apply. Add in the fact that there are no links on their website to download application forms and you get the impression they don't want your money.

Well this crowd wont be getting any of mine!

Reviewed on 15th December 2020
John Jones's avatar
John Jones
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Savings

Excellent Customer Service

As a new member opening a savings account, I was impressed with your courteous, professional and helpful staff. Mutuality at its best!

Reviewed on 14th December 2020
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Sorcha
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Reply from The Melton Building Society

Great to hear - thank you for taking the time to leave us your review!