Can’t fault Angela, she was amazing, thorough and so helpful

Truely customer centric and want to help

Outstanding service. Our case wasn't straightforward and Laura was thorough and extremely helpful throughout the process. In a world where good customer service is becoming... Outstanding service. Our case wasn't straightforward and Laura was thorough and extremely helpful throughout the process. In a world where good customer service is becoming increasingly rare, it has been a please and a relief to deal with an organisation that genuinely cares about the customer experience. I would give them 10 stars if I could! Read more Read less

Angela was fantastic and helped me a lot. She kept me informed with all information and talked me through everything.

I have my Mortgage with Melton Building Society. Recently my Wife has been diagnosed with early Dementia, she has lost her job and now left... I have my Mortgage with Melton Building Society. Recently my Wife has been diagnosed with early Dementia, she has lost her job and now left the family home and stopped contributing to Mortgage. I have informed Melton of everything along the way and have recently had to reach out to them for help. They acknowledged my situation and said they would get back to me with a resolution quickly as they knew how worried I was about it. A week and a half later they said they couldn’t help and referred me to a Government backed scheme. I tried to contact them 6 times last week and got cut off every time. I left messages and nobody returned them. I feel scared, isolated and depressed. Lots of reviews criticising customer services and unanswered call’s. I will try as hard as I can to maintain mortgage on my own as long as I can, then who knows Read more Read less

We’ve had an excellent experience with Melton Mowbray. The service was brilliant from start to finish — smooth, effective communication and a really supportive team... We’ve had an excellent experience with Melton Mowbray. The service was brilliant from start to finish — smooth, effective communication and a really supportive team who understood every part of our self-build journey. They met all of our needs and made the whole process feel clear and manageable. If you’re considering a self-build mortgage, we highly recommend choosing Melton. Their expertise and customer care truly stand out Read more Read less

Laura exceeded our expectations and went above and beyond to help us search for a mortgage. We originally hired a mortgage broker from a well... Laura exceeded our expectations and went above and beyond to help us search for a mortgage. We originally hired a mortgage broker from a well known Wealth Management company, we weren't satisfied with mortgage rates and what they had offered so decided to pull the offer and go to Laura at Melton Building Society. She understood our urgency as the buyers had accpeted our offer and we were ready to instruct solicitors. She found exactly what we needed not only was it a quick turn around, her communication and updates really helped put us at ease (she even did this in her free time & during her annual leave) it felt like such a stressful time before going to Laura, as with previous delays we were in fear of loosing the home we were so desperate for. She managed turn a negative experience into a positive outcome. We can't thank you enough. Read more Read less

Angela Jones was my remortgage adviser. She was excellent. Great knowledge of the mortgage market; very professional and efficient and a very good communicator. The... Angela Jones was my remortgage adviser. She was excellent. Great knowledge of the mortgage market; very professional and efficient and a very good communicator. The Melton Building Society software for making the mortgage application was user friendly and easy to use. Read more Read less

Ángela was extremely helpful during this entire time. She was extremely professional and thorough with her work and provided me with the best offers.