Sorted the mortgage I wanted quickly!

We had the pleasure of working with Angela, and as first-time homebuyers, we initially thought the mortgage process would be overwhelming. However, Angela made everything... We had the pleasure of working with Angela, and as first-time homebuyers, we initially thought the mortgage process would be overwhelming. However, Angela made everything incredibly straightforward. She took the time to explain each step in detail, ensuring we fully understood every aspect of the process. Her communication was exceptional—whether through email or phone, she responded promptly and kept us updated every step of the way. Thanks to Angela’s professionalism and dedication, what we thought would be a daunting experience turned out to be seamless and stress-free. We’re so grateful for her support! Read more Read less

Just spoke to Keira at the Melton Mowbray branch. What a very helpful lady. I have rang a few building societies over the years and... Just spoke to Keira at the Melton Mowbray branch. What a very helpful lady. I have rang a few building societies over the years and I can honestly say Keira was by far the most helpful person I have ever dealt with. Read more Read less

We had an appointment with Jess to open an ISA. She was friendly, efficient and explained everything. Excellent service, 5 stars for Jess.

Very friendly and professional staff. Always willing to help.

I like it that you have branches and passbooks, not everything has to be online.

The online interface is difficult to navigate and requires a lot of information to login. Do you have an app like others? But I also... The online interface is difficult to navigate and requires a lot of information to login. Do you have an app like others? But I also appreciate that you are a local building society. Read more Read less

I lika having a local branch and having a passbook where I can see my transactions.

Jess listened to and understood my circumstances and then clearly explained all the options available to me.