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Melton Building Society reviews

Melton Building Society Logo
Rated Excellent • 4.68/5

Melton Building Society reviews

Verified business Last reviewed within 7 days
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Review summary

People rate this company as Excellent based on 2,751 product reviews

Average score of 4.68/5
5 star
86%
4 star
9%
3 star
2%
2 star
1%
1 star
2%
Reviews for Melton Building Society have trended positively over the past 90 days

Melton Building Society shines with its friendly, helpful staff and the comfort of local branches offering face-to-face service. Many appreciate the clear explanations and personal touch, especially for mortgages and savings. However, some find the interest rates less competitive and the phone and online services frustrating, with delays and limited digital options causing annoyance.

Positive themes

  • Friendly, helpful staff make Melton Building Society a pleasure to deal with.
  • Melton Building Society’s mortgage advisers are knowledgeable and supportive throughout.
  • Local branches and face-to-face service at Melton Building Society are highly valued.

Negative themes

  • Interest rates at Melton Building Society could be more competitive.
  • Phone service is often slow or difficult to get through to at Melton Building Society.
  • Online services and website usability at Melton Building Society need improvement.
Summarised by AI
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About Melton Building Society

Melton Building Society was established in 1875, making it one of the oldest building societies in the UK. Members share their reviews to help you find out more about life at Melton Building Society. Smart Money People is the place for Melton Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Melton Building Society at a glance

Reviews for Melton Building Society

Showing 11 of 2751 company reviews • Last reviewed within 7 days

Angela was informed, patient & found me a perfect deal

Independent Mortgage Advice • 19th May 2026

Angela was informed, patient and found me a perfect deal, despite a couple of stumbling blocks on my credit history. The communication was always very... Angela was informed, patient and found me a perfect deal, despite a couple of stumbling blocks on my credit history. The communication was always very fluid, and I am more than happy to suggest her to others. Read more Read less

{"display":"NL","full_name":"NL","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
NL
Rated Excellent • 5.00/5
Read more product reviews
Reply from Melton Building Society
Lovely to hear, delighted we could help you with this. Thank you
20th May 2026
Melton Building Society

Excellent service, very helpful and efficient.

Independent Mortgage Advice • 8th May 2026

Excellent service, very helpful and efficient.

{"display":"LS","full_name":"LS","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
LS
Rated Excellent • 5.00/5
Read more product reviews
Reply from Melton Building Society
Lovely to hear, thank you!
20th May 2026
Melton Building Society
  • 5.00/5

    Superb customer service.

    Superb customer service. Sorted any and all issues

    {"display":"Paul B","full_name":"Paul B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Angela was extremely proactive, responsive, informat...

    Angela was extremely proactive, responsive, informative, and personable, and made a stressful process pain free! Highly recommend!

    {"display":"Izzie Q","full_name":"Izzie Q","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4.00/5

    Great customer service Laura kept us informed and wo...

    Great customer service Laura kept us informed and worked hard to get our case progressing despite many external challenges. The process was clear the only... Great customer service Laura kept us informed and worked hard to get our case progressing despite many external challenges. The process was clear the only challenges were beyond the Meltons control except for a challenge with valuation. Read more Read less

    {"display":"Narinder ","full_name":"Narinder ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    First Class Service

    From start to finish our experience was very professional. Laura was always very honest and explained things extremely well. Laura kept us informed of the... From start to finish our experience was very professional. Laura was always very honest and explained things extremely well. Laura kept us informed of the progress regularly and we would definitely recommend. Read more Read less

    {"display":"C F James","full_name":"C F James","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1056134.png"}}'s avatar
  • 5.00/5

    I was new to the process and I worked with Angela an...

    I was new to the process and I worked with Angela and she has been nothing but supportive. She has been amazing to work with,... I was new to the process and I worked with Angela and she has been nothing but supportive. She has been amazing to work with, easy to contact and guided me through the whole process Read more Read less

    {"display":"Christie Whitley","full_name":"Christie Whitley","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1369137.png"}}'s avatar
  • 5.00/5

    Can’t fault Angela, she was amazing, thorough and so...

    Can’t fault Angela, she was amazing, thorough and so helpful

    {"display":"georgia whitley","full_name":"georgia whitley","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Truely customer centric and want to help

    Truely customer centric and want to help

    {"display":"Mike ","full_name":"Mike ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Mike 19th February 2026
  • 5.00/5

    Highly recommended

    Outstanding service. Our case wasn't straightforward and Laura was thorough and extremely helpful throughout the process. In a world where good customer service is becoming... Outstanding service. Our case wasn't straightforward and Laura was thorough and extremely helpful throughout the process. In a world where good customer service is becoming increasingly rare, it has been a please and a relief to deal with an organisation that genuinely cares about the customer experience. I would give them 10 stars if I could! Read more Read less

    {"display":"Helen P","full_name":"Helen P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Angela was fantastic and helped me a lot.

    Angela was fantastic and helped me a lot. She kept me informed with all information and talked me through everything.

    {"display":"Connor S","full_name":"Connor S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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