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Mojo: Mortgage Broker reviews

Name: Mortgage Broker
Rating: 4.9 (2135 reviews)

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4.90

Based on 2,135 reviews, last reviewed 19th Mar 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Excellent experience and got the best mortgage rates. Excellent experience and got the best mortgage rates. Responsive and supported throughout even when due to chain there was a delay. Reviewed on: 19th March 2024

Latest lowest rating:

1

Terrible communication I contacted Mojo Mortgages this past July to seek quotes for a new mortgage. They assured me that they would keep me informed of any rate reductions. ... Read more Reviewed on: 29th December 2023

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About this product

Using Mojo's online calculator you can find mortgage advice, without fees, in under 1 minute. Mojo also claim to offer to submit your application to the lender and manage the legwork for you. So, if you want to find out more about Mojo’s services, have a look at what our Smart Money People have to say about this product in our Mojo mortgage adviser reviews below.

Mojo Mortgage Broker reviews (2135)

Review of the Mojo, Mortgage Broker:

Terrible communication

I contacted Mojo Mortgages this past July to seek quotes for a new mortgage. They assured me that they would keep me informed of any rate reductions. Regrettably, this was not the case. I found myself persistently chasing Mojo for the latest offers and to progress with applications. Their service appeared to be too much for them to handle efficiently. Despite explicitly stating our requirements, they continually presented us with rates for products we had no interest in and even applied for products we hadn't authorised. This was frustrating and raised serious concerns about their attention to our specific needs. As we approached the expiry of our current mortgage deal, Mojo Mortgages renewed our mortgage without adhering to our explicit request to pay the product fee upfront. Contrary to our wishes, this fee was added to our mortgage. A further issue was the inconsistency in our point of contact. Despite promises of a dedicated individual managing our mortgage, we were dealt with by several different people, leading to a disjointed and impersonal experience. Moreover, communication proved to be a significant challenge. Getting in touch with our supposed advisor was nearly impossible, and conversations seemed to occur only at their convenience, not ours. This lack of accessibility was a significant shortcoming. Based on my experience, I would strongly recommend seeking mortgage advice and services elsewhere from a provider who genuinely prioritises their clients' needs and preferences. Reviewed on: 29th December 2023

I will recommend Mojo

Customer care is excellent They work to time , they also take time to explain options Reviewed on: 31st March 2023

Amazing team

Good from the set go. Keep you updated on what's happening re mortgage very helpful and supportive team. Reviewed on: 31st March 2023

Professional and competent

Mojo helped me with my remortgage, they have been very helpful and professional! Reviewed on: 31st March 2023

Amazing customer service

Easy process, hassle free, experienced staff and excellent customer service. Would definitely recommend to friends and family. Reviewed on: 31st March 2023

Fabulous!

Such an easy, quick, friendly service at no cost to myself. My mortgage offer has been received within 5 days of sending my information! Took away so much stress! Thank you Reviewed on: 31st March 2023

It is pleasure to talk with Professional

Hello, there is nothing special to say. Just I like to deal with Mojo. They professional and friendly acting was amazing. Also not like other companies, Mojo valuating my time and very quickly finded right mortgage deal for me. Thank you. Reviewed on: 31st March 2023

Superb mortgage broker

Mojo got me the best 5 year fixed mortgage deal on the market just in the nick of time before the crippling increases. Excellent service, friendly professional staff. Reviewed on: 31st March 2023

very helpful and good communication

Tania did a fantastic job securing the deal. Reviewed on: 31st March 2023

Great support, no the usual sales person

I needed to do some home renovation, and the best option to get financial support was by changing my mortgage. I contacted many companies, and I was bombarded with information and calls. Mojo felt different as they provided a support service, providing all the possible ways to get the money. I never felt pressured or rushed with my decision and they responded to all my questions during the whole proccess Reviewed on: 31st March 2023

Really helpful, genuinely supportive and realistic, really pleased!

Getting a new mortgage can be daunting but really helpful advice and support along the way! Really useful suggestions! Thank you so much! Reviewed on: 31st March 2023

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