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Monese: Money account reviews

Name: Money account
Rating: 4.56 (5957 reviews)

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4.56

Based on 5,957 reviews, last reviewed 26th Jun 2026

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Super Bank Super Bank , all ist easy good bank Reviewed on: 11th June 2026

Latest lowest rating:

1

Hidden fees and stealing money. Monese are stealing money fro. Customers with no upfront notice and no warning. They have hidden fees when they say transfers are free they should be ... Read more Reviewed on: 26th June 2026

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About this product

The Monese money account enables you to spend, save and send money via an app.

You can open online money accounts in multiple currencies and transfer money for free when sending between Monese accounts, no matter the country or currency. Manage your money by setting budgets, track your money visually and sort your transactions into spending categories.

Monese reviews help you find out what it’s really like to be a customer. If you’ve used Monese before, you can also leave a review and share your experience.

Review Monese: Money account now

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Monese Money account reviews (5957)

Avoid these lying losers

On only my second transaction, they somehow "lost" nearly 500 euros I was transferred. Monese tell me they have not received the funds, but the sender's bank says they traced the transfer and got a message confirming funds had been received and deposited in the payee's account. I have to assume Monese put my funds in someone else's account and can't now be bothered to find them. They keep saying the money, if it existed, would be returned to the sender within 2 weeks - it's been THREE MONTHS now. Customer service is dismal, days and days talking to a chatbot before someone in Estonia finally answers, unhelpfully. In my case trying Monese was a mistake - a very expensive mistake! Reviewed on: 9th October 2019

Reply from Monese Hi Rezso - sorry to hear you're having trouble with your account! Unfortunately, we cannot discuss account details on social media, but please feel free to contact our support team and they'll look into it! Details here: monese.com/contact Response date: 21st October 2019

Sztosik konto

Sztosiwooo mordeczki , polecam i pozdrawiam Reviewed on: 27th September 2019

Reply from Monese Dzięki za komentarz! Response date: 7th November 2019

Awesome bank never looked back! Join and earn £15 Free!!!!

Swapped from Barclays as the app is very outdated, and Barclays charge if I use my card in the EU, never looked back! One of the best banks I have ever used, simple but efficient app! Account was verified within 5 mins And free up to £200 to with withdraw from cash points in the EU ( I generally use mine in Belgium) if you do decide to give it a go use referral code SAMKE738 for £15 absolutely free after you have made your first transaction wether this be online or in-store! Reviewed on: 20th September 2019

Reply from Monese Hi there - thanks so much for sharing your feedbacks and happy to hear you're enjoying your Monese account! Response date: 21st October 2019

Excellent bank! And free £10 for signing up!

Swapped from Barclays as the app is very outdated, and Barclays charge if I use my card in the EU, never looked back! One of the best banks I have ever used, simple but efficient app! And free up to £200 to with withdraw from cash points in the EU ( I generally use mine in Belgium) if you do decide to give it a go use referral code SAMKE738 for a free £10 ! Absolutely no catch! Also just to add it took about 5 mins for them to open my account which I verified with my passport Reviewed on: 10th September 2019

Reply from Monese Hi Sam, glad to hear it, we really appreciate your feedbacks! Response date: 17th September 2019

Blocked account

Blocked my account on 29/7 for security reasons!! Not sure what was the security issue. They dont answer any e mails , phone calls get ignored. I have asked them several times to close my account and refund my money, Ignored. Surely there must be held accountable for keeping people's money!!! Stay away from Monese Reviewed on: 27th August 2019

Reply from Monese Hi - we only close accounts in the most extreme of circumstances. You can find more details in our Terms at monese.com/terms - and of course, feel free to get in touch by phone if you have any further questions. Response date: 17th September 2019

Scammers

Closed my account and now will not return my money. Been 2 months now and lost my home and in so much debt to friends so I could buy food. My emails get ignored. I call 4 times a day with no information. This company is happy to put people on the streets and I will make sure every social media platform is made aware of the scam. Get a generic response 'sorry to hear you having trouble and we cannot discuss on social media, call our office and get help. Nonsense. I call and get no help. Call backs are not returned. Two friends have learnt from my experience and the service provided and are closing their account before this happens to them. I have no money and cannot even afford my anti depressants. Company like this is why people lose the will to live. Reviewed on: 14th July 2019

Reply from Monese Hi Jaya Ray, we only close accounts in the most extreme of circumstances. You can find more details in our Terms at monese.com/terms - and of course feel free to get in touch by phone if you have any further questions. Response date: 5th August 2019

Great

I have no complaints amazing service Reviewed on: 6th July 2019

Reply from Monese Hi Ionela, we're really glad to know that! Many thanks for your review! Response date: 8th July 2019

Frozen account

They freeze your account and can terminate without any notice. I have over £18,000 in the account and cannot reach it. It's a scam to take your money Do not fall for it because you will regret it. Check out other sites and you will read the reviews on how many customers money they have taken. I am close to becoming homeless because I cannot pay my rent or food and there is no understanding Reviewed on: 3rd July 2019

Reply from Monese Hi Khadijah - accounts can be locked often only temporarily as a precaution. If this is the case for you, you should have received a note from our team (on the email address registered to your Monese account). If you haven't, please call our Customer Support team to discuss: https://monese.com/contact Response date: 4th July 2019

Frozen accout

They freeze your account and can terminate without any notice. I have over £18,000 in the account and cannot reach it. It's a scam to take your money Do not fall for it because you will regret it. Check out other sites and you will read the reviews on how many customers money they have taken. Quick to respond to positive feedback but not help customers who have problems. I am making sure to write this review on all social platforms. No one deserves the stress. Reviewed on: 3rd July 2019

Reply from Monese Hi there - sorry to hear you're having trouble with your account. The best thing to do is to check the email address registered to your Monese account for updates from the team. If nothing has come through, please feel free to give us a call. Response date: 8th July 2019

Account closured without any warining

I am having an issue with Monese Bank account. They've blocked my account and card last Friday (27/06/19) with a non reasonable explanation. I was just informed by email that the account is being closed. After several phone calls to their support line I couldn't get any more information. I have in that account +-£2680 which they said I have to provide them with another account details that I own so they will transfer my funds but I didn't get yet any confirmation of this. Also, I was travelling on holidays and this situation caused me several issues (I had to transfer money from another accounts to have money available for me, I had to transfer money from my savings, my Standing Order to pay my letting agreement was not proceed, one direct debit was not possible to pay. I am now struggling to know when will my funds be returned to me. Reviewed on: 1st July 2019

Reply from Monese Hi Yakuza - we only close accounts in the most extreme of circumstances. You can find more details in our Terms at monese.com/terms - and of course, feel free to get in touch by phone if you have any further questions. Response date: 8th July 2019

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View resource hub

Monese: Money account reviews

No new 5 star reviews

200% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Monese: Money account now

Monese Money account reviews (5957)

Avoid these lying losers

Sztosik konto

Awesome bank never looked back! Join and earn £15 Free!!!!

Excellent bank! And free £10 for signing up!

Blocked account

Scammers

Great

Frozen account

Frozen accout

Account closured without any warining

Review Monese: Money account now

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