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Money Wellness: Debt advice reviews

Name: Debt advice
Rating: 4.88 (6459 reviews)

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4.88

Based on 6,459 reviews, last reviewed 15th Aug 2026

13% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

95%

Latest highest rating:

4

The team from money wellness was excellent The team from money wellness was excellent Reviewed on: 15th August 2026

Latest lowest rating:

1

Go somewhere else Lost my partners DRO. Unbelievably bad customer service. Reviewed on: 22nd July 2026

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About this product

The advice from Money Wellness is free and impartial.

If you choose to go with one of their recommended solutions, there may be a fee. They also have a free, handy online solutions finder.

Money Wellness reviews help you find out what it’s really like to be a customer. If you’ve used Money Wellness before, you can also leave a review and share your experience.

Review Money Wellness: Debt advice now

Help others make smarter decisions by sharing your own experience.

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Money Wellness Debt advice reviews (6459)

They were amazing.

They were amazing. Really understanding and helpful and explained things so clearly. I am so, so glad I got the courage to phone them and ask for help Reviewed on: 15th April 2026

I had a very positive experience with Money Wellness...

I had a very positive experience with Money Wellness and would highly recommend their services to anyone struggling with financial difficulties. From the very beginning, the team was professional, understanding, and genuinely supportive. They took the time to listen to my situation without any judgment and explained all available options clearly, which made a stressful situation much easier to manage. What stood out the most was their patience and the way they guided me step-by-step through the process. They made sure I fully understood everything before moving forward, and they were always available to answer any questions I had. Communication was excellent, and I felt reassured throughout the entire process. Thanks to Money Wellness, I now feel more in control of my finances and much less anxious about my situation. Their support has truly made a difference for me. I would definitely recommend them to anyone in need of debt advice and financial guidance. Reviewed on: 15th April 2026

Use a different charity of debt advice,

In February, the process initially progressed smoothly, and we were able to complete the income and expenditure assessment without issue. However, the matter was not resolved until the middle of April due to repeated delays. These delays arose primarily because two scheduled appointments were cancelled. Despite informing your team on multiple occasions that I am unable to answer phone calls during working hours, I continued to receive calls at times when I was unavailable. Both pre-arranged telephone appointments had been scheduled for after work hours, yet neither took place as agreed, which was extremely frustrating. On one occasion, when I called back, I was informed that applications were not being accepted in my area. This raises the question as to why the appointment was scheduled in the first place. After several attempts to make contact, I eventually spoke with a representative and advised that I would be making a formal complaint to the Financial Ombudsman Service, citing a potential breach of consumer duty and the unnecessary stress and inconvenience caused. While the matter has now been resolved, this was only achieved after I escalated the issue. I am concerned that, had I not done so, I may have been subjected to further delays and additional cancelled appointments. Reviewed on: 15th April 2026

Reply from Money Wellness Thank you for your feedback. We’re sorry to hear that you’ve experienced delays with your callbacks and appreciate how frustrating this must have been for you. The callback times we provide are estimates, and while we always aim to call within the given timeframe, they can sometimes be affected by earlier appointments overrunning. We wouldn’t want to cut someone’s appointment short, just as we wouldn’t do that to you during your call with an adviser. That said, we understand how important timely communication is, and we’re always looking for ways to improve. At Money Wellness, we’re committed to supporting as many people as possible with their financial wellbeing. Right now, we’re helping around 2,000 customers every month to access a Debt Relief Order. We understand your concern about what would have happened without escalation, and your feedback helps us identify where our processes need strengthening. Thanks, Money Wellness Response date: 2nd June 2026

From start to finish they was helpfull

From start to finish they was helpfull Reviewed on: 15th April 2026

They go above and beyond to help you they don't judg...

They go above and beyond to help you they don't judge you and they help you very quickly I would definitely recommend money wellness to anyone who is struggling with there debts Reviewed on: 15th April 2026

Very professional Service and understanding

Very professional Service and understanding Reviewed on: 15th April 2026

Very understanding and very clearly explained

Very understanding and very clearly explained Reviewed on: 15th April 2026

Excellent

Spoke to Kayleigh she sorted out my DRO she was really helpful and understanding Reviewed on: 15th April 2026

Very friendly and helpful

Very friendly and helpful over the phone. Aaron was especially good with helping me and getting my debts sorted. Thank you ! Would deffinitley recommend. Reviewed on: 15th April 2026

Easy to deal with good advice and communications

Easy to deal with good advice and communications Reviewed on: 15th April 2026

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View resource hub

Money Wellness: Debt advice reviews

13% increase in 5 star reviews

50% decrease in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

Review Money Wellness: Debt advice now

Money Wellness Debt advice reviews (6459)

They were amazing.

I had a very positive experience with Money Wellness...

Use a different charity of debt advice,

From start to finish they was helpfull

They go above and beyond to help you they don't judg...

Very professional Service and understanding

Very understanding and very clearly explained

Excellent

Very friendly and helpful

Easy to deal with good advice and communications

Review Money Wellness: Debt advice now

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