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Monzo reviews

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Rated Excellent 4.92/5

Monzo reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days
  • Offers exclusive rewards and discounts to customers
    Offers exclusive rewards and discounts to customers
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 22,747 product reviews

Average score of 4.92/5
5 star
96%
4 star
3%
3 star
0%
2 star
0%
1 star
1%
Reviews for Monzo have trended positively over the past 90 days

Monzo’s app is a joy to use, making budgeting, saving with pots, and managing money straightforward and even fun. The Flex credit card is a standout, offering flexible, interest-free repayments that many find a lifesaver. However, customer service often frustrates users, especially when dealing with account freezes, fraud, or urgent issues, leaving some feeling stranded and unsupported.

Positive themes

  • Monzo’s app makes saving and budgeting easy with handy pots and clear money tracking.
  • The Monzo Flex card is brilliant for spreading payments interest-free and managing credit.
  • Monzo’s app is user-friendly and packed with features that make everyday banking simple.

Negative themes

  • Customer service often fails when urgent help is needed; slow or no response frustrates users.
  • Accounts get frozen or locked without clear explanation causing serious access issues.
  • Fraud handling is poor; many report slow or no refunds and unhelpful support.
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About Monzo

Monzo is a digital bank that offers a mobile app for managing money, budgeting and saving.

Monzo was founded in early 2015 with the mission to build the best bank in the world, challenging long-standing traditional banking formats. Now more than 10 million people manage their money and spend around the world through Monzo.

Monzo provide personal current accounts, savings, investments, pensions, credit cards, loans and business banking.

Monzo at a glance

Contact details

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Reviews for Monzo

Showing 11 of 22747 company reviews Last reviewed within 7 days

Easy to use and great features.

Current Account 24th January 2026

Easy to use and great features. Love having separate pots to split money on payday. The 1p saving challenge is also a great way to... Easy to use and great features. Love having separate pots to split money on payday. The 1p saving challenge is also a great way to get in to good savings habit Read more Read less

Rated Excellent 5/5
Read more product reviews

Easy for daily spend and also especially while you a...

Current Account 24th January 2026

Easy for daily spend and also especially while you abroad as well and customer service in touch efficient

Rated Excellent 5/5
Read more product reviews
  • 5/5

    The Bank Account that Helps Me Control my Spending

    So far, I have not come across a bank account that allows me to have such control over my spending, when money is coming in... So far, I have not come across a bank account that allows me to have such control over my spending, when money is coming in and out, and alerting me to upcoming bills. I have a second account with a high street bank and never have any idea when money is going in or out but, with Monzo, I always have full oversight and control which helps me manage my budget so much better. Read more Read less

  • 5/5

    Fantastic Bank

    Got nothing but praise for this bank. Great perks to banking with them and everything is quick and efficient.

    {"display":"Kevin","full_name":"Kevin","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Kevin 23rd January 2026
  • 1/5

    Very bad service full stop .

    Very bad service full stop . To the point that relying on high street lenders have more features and service that people with disabilities should... Very bad service full stop . To the point that relying on high street lenders have more features and service that people with disabilities should consider first . As Monzo doesn’t do realisable adjustment for customers Read more Read less

  • 5/5

    Move to Challenger Banks!

    I had a terrible experience with my traditional bank when I had my wallet stolen. I couldn't get any service from my previous bank and... I had a terrible experience with my traditional bank when I had my wallet stolen. I couldn't get any service from my previous bank and was left with no access to my funds. I opened an account with Monzo and straightaway I had a new digital card that I could use from the beginning. The sign-up process was so simple and their UI is really good. I love all the additional features too, like tracking spending categories and trends. Read more Read less

    {"display":"Zofia","full_name":"Zofia","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Zofia 23rd January 2026
  • 5/5

    Really really great bank, very handy getting paid a...

    Really really great bank, very handy getting paid a day early

    {"display":"Ryan H","full_name":"Ryan H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Ryan H 23rd January 2026
  • 5/5

    They are fast and reliable.

    They are fast and reliable.their ATM card gets to you when ordered for within rep days.customer service is top notch

    {"display":"Lucia E","full_name":"Lucia E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Lucia E 23rd January 2026
  • 5/5

    Very accessible app and easy to move money around

    Very accessible app and easy to move money around

  • 5/5

    The best banking app for staying in control

    Monzo has completely changed how I manage my money. The app is incredibly intuitive and makes budgeting feel simple rather than stressful. I love being... Monzo has completely changed how I manage my money. The app is incredibly intuitive and makes budgeting feel simple rather than stressful. I love being able to split my salary into different Pots for bills, savings, and spending – it’s helped me automate my finances and stay on top of my goals. The instant spending notifications and categorisation make it easy to see where my money is going, which has genuinely reduced impulsive spending. I also find Monzo great for everyday use and travel, with transparent fees and real-time balance updates. While it doesn’t have physical branches, the digital experience is so smooth that I’ve never missed them. Overall, Monzo is the best current account I’ve used for control, clarity, and financial wellbeing. Read more Read less

    {"display":"Rachel Hall","full_name":"Rachel Hall","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Rachel Hall 23rd January 2026
  • 5/5

    Great customer service and best app

    Every time I have had to use their customer service has been amazing. Also, managing everything on the app is great

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