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Monzo reviews

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Rated Excellent 4.94/5

Monzo reviews

Verified business Last reviewed within 7 days British bank awards winner
  • Offers exclusive rewards and discounts to customers
    Offers exclusive rewards and discounts to customers
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 27,193 product reviews

Average score of 4.94/5
5 star
96%
4 star
3%
3 star
0%
2 star
0%
1 star
1%
Reviews for Monzo have trended negatively over the past 90 days

Monzo’s app and features make banking simple and even fun, with handy tools like savings pots, budgeting, and flexible payments. Many find the Flex Purchase credit card a lifesaver for spreading costs without stress. However, customer service often frustrates, especially when accounts are frozen or issues arise, leaving some feeling stranded and unsupported.

Positive themes

  • Monzo’s app is super easy to use and makes managing money a breeze.
  • Monzo Flex credit card is brilliant for flexible payments and budgeting.
  • Monzo’s savings pots and challenges really help with saving money.

Negative themes

  • Customer service is often slow or unhelpful when problems arise.
  • Accounts get frozen or blocked without clear reasons causing stress.
  • Monzo Flex card sometimes has confusing features and limited credit card functions.
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About Monzo

Monzo is a digital bank that offers a mobile app for managing money, budgeting and saving.

Monzo was founded in early 2015 with the mission to build the best bank in the world, challenging long-standing traditional banking formats. Now more than 10 million people manage their money and spend around the world through Monzo.

Monzo provide personal current accounts, savings, investments, pensions, credit cards, loans and business banking.

Monzo at a glance

Contact details

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Reviews for Monzo

Showing 11 of 27193 company reviews Last reviewed within 7 days

Top banking app

Flex Purchase credit card 13th May 2026

Excepted within a few steps on the app got a excellent balance to use straight away card came within 4 days just a brilliant banking... Excepted within a few steps on the app got a excellent balance to use straight away card came within 4 days just a brilliant banking app and so easy to use real peace of mind to have the extra money to use before pay day !! Must be careful not to spend to much so you can pay it back just love this bank Read more Read less

Rated Excellent 5/5
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Monzo is amazing.

Current account 13th May 2026

Monzo is amazing. Absolutely love how easy it is to sort your salary into pots, create instant savings accounts and transfer money within only a... Monzo is amazing. Absolutely love how easy it is to sort your salary into pots, create instant savings accounts and transfer money within only a few minutes to a different bank account. Never had any issues! Read more Read less

Rated Excellent 5/5
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  • 1/5

    Froze our accounts for no reason

    Froze our accounts for no reason and have held onto the money for 2 weeks so far with no timescale, It has absolutely broke us... Froze our accounts for no reason and have held onto the money for 2 weeks so far with no timescale, It has absolutely broke us to the point of no bills being paid and they do not give a dam, The whole process is flawed but they do not give a dam Read more Read less

  • 5/5

    Great at innovation

    Great at innovation, love the new perks and the fact that everything is so easy to use.

  • 5/5

    I’ve had a really positive experience with Monzo.

    I’ve had a really positive experience with Monzo. The app is intuitive and makes everyday banking simple, especially with instant spending notifications, budgeting tools, and... I’ve had a really positive experience with Monzo. The app is intuitive and makes everyday banking simple, especially with instant spending notifications, budgeting tools, and savings Pots that help keep money organised. Monzo also offers fee-free card spending abroad and overdrafts for eligible customers, all managed directly in the app. Read more Read less

  • 3/5

    I'll see if it deals with Bitcoin/International Bank...

    I'll see if it deals with Bitcoin/International Bank Accounts

  • 5/5

    Really helpful customer service, solve most issues w...

    Really helpful customer service, solve most issues within a few hours. The early payday feature is a lifesaver, nice little thing to have. The perks... Really helpful customer service, solve most issues within a few hours. The early payday feature is a lifesaver, nice little thing to have. The perks plans are great, saved a ton on cinema and trains. Read more Read less

  • 5/5

    Good for big purchases and to spread the cost.

    Good for big purchases and to spread the cost.

  • 5/5

    A great account.

    A great account. Does everything I want

  • 5/5

    Monzo Cash ISA Savings

    My experience with Monzo’s Cash ISA has been really positive overall. It was quick to set up through the app, and I like how everything... My experience with Monzo’s Cash ISA has been really positive overall. It was quick to set up through the app, and I like how everything is in one place alongside my current account. Moving money in and out is instant, which makes it very convenient if I need access to my savings. I also like the way you can organise savings into different “pots” for goals, which makes it easier to stay on track. The interest being paid monthly is a nice bonus and helps me see progress. On the downside, the interest rate isn’t always the most competitive compared to other providers, and you need a Monzo current account to use it, which might not suit everyone. Also, some of the higher rates depend on paid plans or limiting withdrawals. Overall, it’s a simple, flexible, and easy-to-use Cash ISA that works well if you like managing your money through an app. Read more Read less

    {"display":"TG","full_name":"TG","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    TG 25th April 2026
  • 5/5

    Monzo Current Account

    Would highly recommend you use Monzo, especially at least to get your wages paid into as you can collect it a business day early at... Would highly recommend you use Monzo, especially at least to get your wages paid into as you can collect it a business day early at 4pm. You can also see more days in advance of what amount of money is due in/out of your account. You also can easily get a welcome bonus amount of £ when you join. I got £5 but think some get more if you’re lucky. Can add your card to Apple Pay and spend straight away no need to wait for your card to arrive. Only a sift search is required I believe to se up an account so quick and easy to set up. Honestly recommend you bank with Monzo, especially to get your wages early Read more Read less

    {"display":"TG","full_name":"TG","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    TG 25th April 2026

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