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Monzo reviews

Monzo Logo
Rated Excellent • 4.94/5

Monzo reviews

Verified business Last reviewed within 7 days British bank awards winner
See more on their website Write a review
  • Offers exclusive rewards and discounts to customers
    Offers exclusive rewards and discounts to customers
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 27,050 product reviews

Average score of 4.94/5
5 star
96%
4 star
3%
3 star
0%
2 star
0%
1 star
1%
Reviews for Monzo have trended negatively over the past 90 days

Monzo’s app and features make banking simple and even fun, with handy tools like savings pots, budgeting, and flexible payments. Many find the Flex Purchase credit card a lifesaver for spreading costs without stress. However, customer service often frustrates, especially when accounts are frozen or issues arise, leaving some feeling stranded and unsupported.

Positive themes

  • Monzo’s app is super easy to use and makes managing money a breeze.
  • Monzo Flex credit card is brilliant for flexible payments and budgeting.
  • Monzo’s savings pots and challenges really help with saving money.

Negative themes

  • Customer service is often slow or unhelpful when problems arise.
  • Accounts get frozen or blocked without clear reasons causing stress.
  • Monzo Flex card sometimes has confusing features and limited credit card functions.
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About Monzo

Monzo is a digital bank that offers a mobile app for managing money, budgeting and saving.

Monzo was founded in early 2015 with the mission to build the best bank in the world, challenging long-standing traditional banking formats. Now more than 10 million people manage their money and spend around the world through Monzo.

Monzo provide personal current accounts, savings, investments, pensions, credit cards, loans and business banking.

Monzo at a glance

Contact details

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Reviews for Monzo

Showing 11 of 27050 company reviews • Last reviewed within 7 days

Seamless user interface and excellent interactions

Flex Purchase credit card • 15th April 2026

Seamless user interface and excellent interactions

{"display":"Ian","full_name":"Ian","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Ian
Rated Excellent • 5/5
Read more product reviews

An excellent bank.

Current account • 15th April 2026

An excellent bank. Really intuitive and simple to use. Good perks as well as part of the monthly subscriptions. Would recommend this bank to absolutely everyone

{"display":"Josh B","full_name":"Josh B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Best bank I’ve been with.

    Best bank I’ve been with. I have their business and current account. Customer services are always quick and responsive. I love the special offers like... Best bank I’ve been with. I have their business and current account. Customer services are always quick and responsive. I love the special offers like cashback and double payday !! Monzo is a bank that cares about their customers! Read more Read less

    {"display":"Nai","full_name":"Nai","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Nai 15th April 2026
  • 5/5

    Value for Money

    Makes managing money simple. The app is way to use and allows me to meet my spending and saving targets

    {"display":"Paul Stevens","full_name":"Paul Stevens","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1484147.png"}}'s avatar
  • 5/5

    I have used many banks over time and Monzo has been...

    I have used many banks over time and Monzo has been the easiest and simplest to use with great customer support

    {"display":"Ellis J","full_name":"Ellis J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Love Monzo!

    Love Monzo! Simple, efficient and great to use.

    {"display":"Hayley B","full_name":"Hayley B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Hayley B 14th April 2026
  • 5/5

    Excellent

    Best bank for me and I've had a few.

    {"display":"Patricia Gumma ","full_name":"Patricia Gumma ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Brilliant bank, genuinely no complaints.

    Brilliant bank, genuinely no complaints. Incredible app and support

    {"display":"Damien M","full_name":"Damien M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Damien M 14th April 2026
  • 5/5

    Flex card

    Can't fault the service had spread your payments great card to have

    {"display":"Stephen C","full_name":"Stephen C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Happy early adopter.

    Been with them since the only way to get an account was to meet with Tom Blomfield and have him hand you one. - back... Been with them since the only way to get an account was to meet with Tom Blomfield and have him hand you one. - back when they were Mondo. I see zero reason to change banks any time soon. Read more Read less

    {"display":"Monkphin","full_name":"Monkphin","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Monkphin 14th April 2026
  • 5/5

    Monzo have been great!

    Monzo have been great! I’ve been using them for about five years, never had a problem with them! I really enjoy the fact I can... Monzo have been great! I’ve been using them for about five years, never had a problem with them! I really enjoy the fact I can get my pay a day early it’s a really useful feature that I use often. I also like the option to set up digital cards as it can make life easier to pay from savings :) Read more Read less

    {"display":"Sasha C","full_name":"Sasha C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Sasha C 14th April 2026

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