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NatWest: Gold account reviews

Name: Gold account
Rating: 4.54 (365 reviews)

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4.48

Based on 365 reviews, last reviewed 14th Jun 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

75%

16%

Latest highest rating:

5

Advantage gold: Great account Great account, fantastic perks and rewards. Reviewed on: 14th June 2025

Latest lowest rating:

1

platinum travel insurance beware, nobody want to be broken into on holiday,but when it happens you expect help from the big names like NATWEST you trust Start with the auto response Ca... Read more Reviewed on: 19th May 2023

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About this product

The NatWest Gold is a paid-for current account available to residents of Jersey, Guernsey, Gibraltar and the Isle of Man.

Account holders can benefit from free travel insurance and private motor excess insurance. There’s also a 24/7 concierge service to assist customers in booking flights and holidays.

NatWest Gold account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Gold account reviews (365)

fantastic app

could not live without it now !! Reviewed on: 18th January 2023

Best Banking app have come across.

One of the best Banking app compared to other major banks. One app which have really evolved to benefit and make life easy for the customers. Easy and user friendly app. Reviewed on: 18th January 2023

Excellent

I have been banking with NatWest for over 15 years. And the bank has helped so much over the years Reviewed on: 13th January 2023

Good bank

Like Natwest's banking app and the ability to put cheques in via the app. Only negative is the changes to thw Gold account Reviewed on: 3rd April 2022

Great product

Great benefits which Are worth the extra money to have this account Reviewed on: 3rd April 2022

DO NOT SWITCH OR OPEN NEW ACCOUNT

I have been a member with Natwest for many many years and up until very recently I have not really had any issues or had any reason to contact NATWEST. I was recently the victim of a scam and lost some money to tricksters. I found the whole process of trying to get any reimbursement for my very unpleasant experience probably the worst customer service I have ever known. I go as far to say dealing with NATWEST actually more stressful than dealing with the scammers who actually stole my money. The whole experience has left me with absolutely no confidence in this business at all and the biggest kick in the teeth an absolute refusal to reimburse money I had lost and this after receiving a letter saying all money debited from my account by the fraudsters would be refunded. But then to be told this was for a card transaction not the online transaction that was 95% of the money stolen this was not transparent at all on the letter I have received.. I could go on and on but I will not. I think the thing in am trying to say is if you want to invest your money and looking for it to secure and good customer service do not join NATWEST Reviewed on: 2nd April 2022

Ok

This is an ok account. But the excess on iPhone damage is so excessive I'm thinking about it it is financially useful. Reviewed on: 25th March 2022

I save my money as much as I can for my future use.

I like being asked questions about me. Reviewed on: 18th March 2022

A pleasure to deal with

Easy to navigate banking app, great new add-ins. Nice and uncomplicated look as well. Customer service always very helpful as well. No problems with using cards abroad. I am the customer of the bank for over 10 years and it is visible how they are dedicated to provide best innovations and customer service to help customers to thrive. Keep going NatWest! Reviewed on: 15th March 2022

OK BANK BUT NOT AS GOOD AS YEARS AGO

MUCH PREFERED THE OLD ACCOUNT WITH TRAVEL INSURANCE AND PHONE INSURANCE Reviewed on: 12th January 2022

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