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NatWest: Gold account reviews

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4.48
Based on 365 reviews, last reviewed 14th Jun 2025
50% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
75%
See only 4 star reviews
16%
See only 3 star reviews
4%
See only 2 star reviews
1%
See only 1 star reviews
4%

Latest highest rating:

5

Advantage gold: Great account Great account, fantastic perks and rewards. Reviewed on: 14th June 2025
Michael Cottee's avatar
Michael Cottee

Latest lowest rating:

1

platinum travel insurance beware, nobody want to be broken into on holiday,but when it happens you expect help from the big names like NATWEST you trust Start with the auto response Ca... Read more Reviewed on: 19th May 2023
RUSSELL HAMBLETON's avatar
RUSSELL HAMBLETON
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About this product

The NatWest Gold is a paid-for current account available to residents of Jersey, Guernsey, Gibraltar and the Isle of Man.

Account holders can benefit from free travel insurance and private motor excess insurance. There’s also a 24/7 concierge service to assist customers in booking flights and holidays.

NatWest Gold account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Gold account reviews (365)

Leaving Advantage Gold Account Easily

4
Had to complain about fees on my account in order to leave however Natwest responded to complaint quickly and professionally. I received a refund and a different account was offered. Good service, bad account. Reviewed on: 18th February 2016
Jemma Bond's avatar
Jemma Bond

Leaving Advantage Gold Account Easily

4
Had to complain about fees in order to leave packaged account, however this was handled quickly & professionally. Natwest responded within a couple of days, sent me a refund and offered to downgrade my account! Reviewed on: 18th February 2016
Jemma Bond's avatar
Jemma Bond

Changed now to reward account

5
I recently got offered to change this account to the reward account, I get month;y cash back and still includes all the benefits and extras as the advantage gold did. Reviewed on: 18th February 2016
Gemma Aylin Aktekin's avatar
Gemma Aylin Aktekin

quiet straightfoward

4
i feel my bank does what it can to help manage my account and they are always willing to help if need be Reviewed on: 17th February 2016
Michelle Giles's avatar
Michelle Giles

Gives me the right advice and the right deals for my personel needs that is best for my lifestyle and manageging my money.

5
My Bank has the best staff they know their customers and they seem to put the best offers that are best for my personally not just pushing the latest promotion on to me, very sadly i recently lost my mother she was a customer of Nat West as well as myself they helped us through my mothers illness so i could carry on paying her bills and do her financial matters while she was ill and then helped with their bereavement department and was trully lovely and so helpful. Reviewed on: 15th February 2016
Marie F Nicklin's avatar
Marie F Nicklin

good there is always someone to help if I need it

4
Its handy to have as I save money on everyday things like day trips for my children Reviewed on: 22nd January 2016
Lyndsey Cooksey-was Berrow's avatar
Lyndsey Cooksey-was Berrow

I trust Natwest with my money

4
Natwest is the only bank I've ever been with, they have never let me down, always made me feel as though they are on my side, the have helped me when I've been struggling and given me great advice. I've never felt the need to leave, they have always given great incentives for credit cards and loans and upgrading accounts that actually matter, I've always been able to get access to my account with easy methods like mobile banking and contactless and Apple Pay. It's brilliant Reviewed on: 24th November 2015
Senade Kilcoyne's avatar
Senade Kilcoyne

Why pay for an account

2
The account is a rip off! They make out you save all this money if you pay £10 a month for things you wouldn't normally have. Well not all anyway! £120 a year for possibly £50 of services you would usually use. Not for me and would advise people to avoid Reviewed on: 22nd November 2015
Simon worth's avatar
Simon worth

Managed to use many of the perks that are included with this account!

5
We have had this account now for around 3 years and in this time we have been recovered in a broken down vehicle on two occasions. On one of these occasions because the breakdown company where unable to get us and our car home, they provided us with a courtesy car until they could deliver the car to our address. This was covered by our Natwest account. My husband has also had 3 replacement phones in the last 18 months due to the screen breaking on his iPhone, on all of these only a excess was needed to have a replacement phone. We have also recently started to benefit from the cash rewards for using contact-less payment which is great! We also use the taste card on occasion and have had the benefits from getting travel money through our account too. Overall this has been a great account for us, and I would recommend it to anyone. Reviewed on: 22nd November 2015
Terrie-Ann Wright's avatar
Terrie-Ann Wright

Stress free

4
Our experience of the advantage gold account is great really. We opted for this as we got a hassle free savings account as a extra to it phone insurance and many other perks , for a small fee. Would 100% recommend most of natwest services I have used. Reviewed on: 13th November 2015
Nicole Collyer's avatar
Nicole Collyer

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