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NatWest: Gold account reviews

Name: Gold account
Rating: 4.54 (365 reviews)

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4.48

Based on 365 reviews, last reviewed 14th Jun 2025

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

75%

16%

Latest highest rating:

5

Advantage gold: Great account Great account, fantastic perks and rewards. Reviewed on: 14th June 2025

Latest lowest rating:

1

platinum travel insurance beware, nobody want to be broken into on holiday,but when it happens you expect help from the big names like NATWEST you trust Start with the auto response Ca... Read more Reviewed on: 19th May 2023

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About this product

The NatWest Gold is a paid-for current account available to residents of Jersey, Guernsey, Gibraltar and the Isle of Man.

Account holders can benefit from free travel insurance and private motor excess insurance. There’s also a 24/7 concierge service to assist customers in booking flights and holidays.

NatWest Gold account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Gold account reviews (365)

Good communication

I have had to get hold of natwest a few times lately and have found live chat very helpful and quick Reviewed on: 3rd February 2017

Avice re rewards account

My husband was very reticent to change to a rewards account, but the member of staff worked out the amount of income it would generate so that I could take it home and show him. The fact he could consider it without pressure , led to a favourable outcome - Well done NW Reviewed on: 3rd February 2017

Expensive

I was asked to have this type of account years ago and the monthly cost keeps rising. I've never had to use the rewards and I never asked for them. You'd be better off sticking to a basic account Reviewed on: 13th January 2017

Solid performance

I use the NatWest IPhone app more than once a day and I find it to be very reliable and rewarding. I'd recommend it to anyone! Reviewed on: 4th January 2017

Advantage Gold

In terms of accessibility and customer service, NatWest are really strong. The banking app is fantastic and when I have dealt with online customer service advisors have been very helpful on the numerous occasions I have used them I never need to call as they can do everything I need online. Reviewed on: 3rd January 2017

No problem banking

no problems with Nat West - been with them a long time Reviewed on: 2nd January 2017

Fantastic

Excellent customer service, banking facilities etc would certainly recommend to friends and family. Reviewed on: 24th December 2016

Direct debit

Use the account for bills & credit card only. No problems had Reviewed on: 24th December 2016

Geat bank but alot of bad points

Great bank but... been charged £126 for .27pence ovee drawn with out telling me. They said i didnt have phone insurance with them anymore so i got it some were else. U til after 12 months and then they said i did have it. Bad customer serice Reviewed on: 10th June 2016

Loyal customer

I have been with Natwest for 20 years and use them for my main banking. I have an advantage gold account. I have been told they no longer do this account anymore so have changed me to another account with different terms and conditions and charges! They also keep changing the terms and conditions for the add on that I pay for which is for break down cover, phone insurance etc. So one minute your insured the next your not. Certainly looking at taking my money elsewhere. Reviewed on: 26th April 2016

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