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NatWest: Gold account reviews

Name: Gold account
Rating: 4.54 (365 reviews)

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4.48

Based on 365 reviews, last reviewed 14th Jun 2025

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

75%

16%

Latest highest rating:

5

Advantage gold: Great account Great account, fantastic perks and rewards. Reviewed on: 14th June 2025

Latest lowest rating:

1

platinum travel insurance beware, nobody want to be broken into on holiday,but when it happens you expect help from the big names like NATWEST you trust Start with the auto response Ca... Read more Reviewed on: 19th May 2023

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About this product

The NatWest Gold is a paid-for current account available to residents of Jersey, Guernsey, Gibraltar and the Isle of Man.

Account holders can benefit from free travel insurance and private motor excess insurance. There’s also a 24/7 concierge service to assist customers in booking flights and holidays.

NatWest Gold account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Gold account reviews (365)

very good customer service

amazing bank to deal with, very friendly customer service . they don't try to sell you something you don't need or haven't called for. very user friendly mobile app Reviewed on: 5th July 2017

Great value....

Great value but only if you are using most of the benefits of the account. Reviewed on: 30th June 2017

Had this account now for a number of years ago very good bank account

Many benefits come with this account/ travel insurance break down cover mobile phone insurance etc Reviewed on: 29th June 2017

Quick simple and friendly

Needed advice about product and was seen and sorted out straightaway with a coffee chucked in Reviewed on: 11th June 2017

Great branch

CREWE staff are fantastic. It's a really helpful friendly branch. Staff always courteous and polite. Happy for you to see a real person if that's what you prefer. The staff here have been here for a while and in my opinion are excellent at customer service. Reviewed on: 5th June 2017

Ok service

Been using this for the last 10 years, service ok but no real benefit Reviewed on: 31st May 2017

Quality Customer service

When dealing with a possible fraud attempt on my account NatWest were proactive and had great communication to resolve the issue to a successful conclusion Reviewed on: 22nd May 2017

Is it really financially worth it?

The Advantage Gold account has some great benefits but are they really economically viable? At £19 a month that's £228 a year. You get travel insurance but you can pick that up for less than £10 usually. The car breakdown is included but again for £50-60 a year you can get cover. Other than that I really wasn't making use of it so cancelled it. I would recommend checking you are saving when you use it. The 3% cashback on main direct debits is a big positive if you have large outgoings. Reviewed on: 1st May 2017

Ok

The account is okay. The phone insurance was a big draw but they keep on increasing the excess which isn't so appealing. Reviewed on: 28th April 2017

Worthless

Tried to claim for lost mobile phone and was refused because I never registered it first , which I was not informed about when signing up Reviewed on: 27th April 2017

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