Newbury Building Society Reviews

Ratings based on 638 reviews Last review 2 hours ago
4.77 / 5Amazing overall rating

Newbury Building Society pride themselves on their reputation. They provide excellent customer service, are involved with the local community, and have a firm commitment to giving its members long-term value. Smart Money People is the place for...

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Newbury Building Society pride themselves on their reputation. They provide excellent customer service, are involved with the local community, and have a firm commitment to giving its members long-term value. Smart Money People is the place for Newbury Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

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Your Newbury Building Society Reviews (638)

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4th April 2020

Excellent customer service

The customer service is always excellent. I feel that we get personal good old fashioned service as it should be. The Newbury do not keep you on hold for ever, pass you from pillar to post and say they’ll call you back then don’t like other com...

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The customer service is always excellent. I feel that we get personal good old fashioned service as it should be. The Newbury do not keep you on hold for ever, pass you from pillar to post and say they’ll call you back then don’t like other companies. Staff are friendly, efficient and professional. A pleasure to deal with!

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3rd April 2020

User friendly

In a world of big banks I feel that the Newbury Building Society manages to convey a feel of a smaller, friendlier, organisation. Opening the new account is easy and there are a good selection of accounts. I suppose the only downside is only being...

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In a world of big banks I feel that the Newbury Building Society manages to convey a feel of a smaller, friendlier, organisation. Opening the new account is easy and there are a good selection of accounts. I suppose the only downside is only being able to save up to £2,000 per year in the loyalty account.

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3rd April 2020

A quite outstanding organisation

I have had a number of communications from the team in the Mortgage Department and the Savings Department. In my many years in business and since in retirement I have not experienced such outstanding professionalism , courtesy, timely response. Well...

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I have had a number of communications from the team in the Mortgage Department and the Savings Department. In my many years in business and since in retirement I have not experienced such outstanding professionalism , courtesy, timely response. Well done to you all and thank you.

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3rd April 2020

A Very Personal Service

I have recently re-mortgaged with Newbury. The negotiation and execution was very efficient, flexible and personal. I am very pleased with the final result and feel I have become a member of the 'Newbury Family'. I look forward to a good...

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I have recently re-mortgaged with Newbury. The negotiation and execution was very efficient, flexible and personal. I am very pleased with the final result and feel I have become a member of the 'Newbury Family'. I look forward to a good relationship in the future.

Reply from Newbury Building Society
Hi Mike, Welcome to the Newbury! Thank you very much for taking the time to leave feedback, it is really appreciated by us all. We will l share your comments with teams who helped you - it really does help to hear when their actions have provided a great service to our members.
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27th March 2020

Excellent

Very helpful informative, excellent customer service by Eve McDowell fantastic service definitely recommend Newbury building society

Reply from Newbury Building Society
Hi Antony, thank you for taking the time to leave feedback , it's much appreciated! We will share your comments with Eve , who will be thrilled to hear them! Thanks again.
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27th March 2020

Superb personal service

We wanted to repay a lump sum off our mortgage. Due to fear of scams we transferred some of the amount and then were able to check with mortgage adviser that amount had arrived with them. We were then able to transfer remainder with confidence and had...

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We wanted to repay a lump sum off our mortgage. Due to fear of scams we transferred some of the amount and then were able to check with mortgage adviser that amount had arrived with them. We were then able to transfer remainder with confidence and had acknowledgement of that payment from the adviser.

Reply from Newbury Building Society
Hi Jacqui, thank you for taking the time to leave feedback for us, we really appreciate it.
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27th March 2020

Good and friendly service

The team in branch were very helpful and friendly. They understood my needs & requirements and answered all my questions without hesitation! Very pleased with the outcome.

Reply from Newbury Building Society
Hi John, thank you for taking the time to leave feedback for us. It really is appreciated.
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27th March 2020

Friendly - speedy and good value. Super!

As our "deal" was coming to an end we got in tocuh and booked an appointment. We found a date to go in very quick and quickly reviewed the best way forward. The paperwork was light and quick and the decision very fast. Very happy with the new mortgage.

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As our "deal" was coming to an end we got in tocuh and booked an appointment. We found a date to go in very quick and quickly reviewed the best way forward. The paperwork was light and quick and the decision very fast. Very happy with the new mortgage.

Reply from Newbury Building Society
Hi, thank you very much for taking the time to leave feedback for us, it's much appreciated. It's lovely to hear the service you received was smooth and efficient.
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25th March 2020

Always receive good customer service.

I have always received good customer service with Newbury Building Society and they are quick and efficient at resolving an issues when I contact them. Only marked them down one star for this review as most recent contact with them there was lots of...

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I have always received good customer service with Newbury Building Society and they are quick and efficient at resolving an issues when I contact them. Only marked them down one star for this review as most recent contact with them there was lots of crossed wires and a lack of clear communication between them and housing association regarding remortgaging my shared ownership property.

Reply from Newbury Building Society
Thank you, Ali, for taking the time to provide feedback. It's important for us to hear when our service has not met the high standards we have set ourselves. We will share your comments with our colleagues and hope that your matter is now settled. Thanks again for letting us know.
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23rd March 2020

First time customer

My husband and I opened a Welcome Acount and he also opened a Senior Saver. This had to be done by post to avoid close contact during the current virus crisis. Newbury have been extraordinarily helpful answering about 4 calls I have made and always...

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My husband and I opened a Welcome Acount and he also opened a Senior Saver. This had to be done by post to avoid close contact during the current virus crisis. Newbury have been extraordinarily helpful answering about 4 calls I have made and always been able to fully answer my queries. In these days of remote call centres an messages to 'go on line' this level of customer service is a delight to experience. I am so impressed with Newbury.

Reply from Newbury Building Society
Hi Jayne, thank you so much for taking the time to leave feedback, we really appreciate it. We will share your comments with the teams that helped you, they will be so pleased to hear them. Thanks again and welcome to the Newbury!
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22nd March 2020

A bit disorganized

Constantly lost files and delays all round but got there in the end. Just not pro-active as other lenders but hey ho at least it is all done now and pleased with the result

Reply from Newbury Building Society
Hi Abbas, thank you for your feedback, we are sorry to hear that you feel the service was not smooth, we will have a look at the issues and learn where we can improve on this. Thanks for taking the time to let us know.
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21st March 2020

Very helpful staff.

The staff were outstanding and if I didn’t under something the help me and explained clearly with zero jargon. An excellent experience fir a first time mortgage buyer. Thank you.

Reply from Newbury Building Society
Hi Julie, thank you for taking the time to leave feedback for us, its much appreciated and lovely to hear the service you received was so efficient and straightforward.
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13th March 2020

Prompt, informative and friendly service

It was easy to book an appointment in branch and I was given comprehensive advice about the savings options available to me. Opening my chosen accounts was straightforward and the customer service was excellent.

Reply from Newbury Building Society
Hi Mrs White, we're delighted to hear you had an excellent experience in branch. Thank you for taking the time to leave us feedback.