Expat BTL remortgage. From initial discussions with the team to the underwriting stages being promptly addressed and, when any obstacles arose, the communication was mostly... Expat BTL remortgage. From initial discussions with the team to the underwriting stages being promptly addressed and, when any obstacles arose, the communication was mostly same day. The only area for improvement is the paper application process being incorporated into a portal, however everything else was easy to address. All the team were very helpful and efficient. Read more Read less

Angela was great, she took the time to understand my needs and explained thigs very well for me as I am a first time buyer.... Angela was great, she took the time to understand my needs and explained thigs very well for me as I am a first time buyer. Nothing was too much trouble and like all your staff at the Didcot extremely polite and patient. Read more Read less

Cassie was excellent, I also have to say the whole experience with Didcot branch was excellent. It has a very welcoming feel with all of... Cassie was excellent, I also have to say the whole experience with Didcot branch was excellent. It has a very welcoming feel with all of the staff, who made me feel exteremely welcome and that nothing was too much trouble. Also very important the appoointment did not feel rushed and I always feel listened to. Read more Read less

Superb treatment over a number of years. Good rates, good acceptance of 1x yearly excess repayment and final repayment process friendly and trouble-free.

Customer service is exemplary but isa interest remains rather cautious

I received prompt and efficient service which is appreciated.

We've had a good experience. They have been very helpful.

I opened a Senior Saver account which was handled in a logical, clear manner. Alternative options were explained.

Very positive and welcoming, professional