The staff are always caring and professional, and Richard was very clear on his advice to me, also the new look Basingstoke branch is looking lovely.

Staff were very helpful it was nice to speak to a person in Basingstoke branch

We were seen by Richard Hands who dealt with our needs very well. He transferred our ISA new funds into an existing account then arranged... We were seen by Richard Hands who dealt with our needs very well. He transferred our ISA new funds into an existing account then arranged a product switch to a new rate. All handled very professionally Read more Read less

Could not fault the customer service.I did not have the correct Id on the first visit,but everything was set up apart from this and went... Could not fault the customer service.I did not have the correct Id on the first visit,but everything was set up apart from this and went back today and it was so straightforward and so clearly explained. Read more Read less

I called into the Winchester branch this morning about my account which operates with a passbook. My bank and other savings institutions have long since... I called into the Winchester branch this morning about my account which operates with a passbook. My bank and other savings institutions have long since left our high street do actually calling into a branch was is an experience with which I am no longer familiar. There was some catching up paperwork to be done and the lady who dealt with it couldn't have been more helpful and dealt with everything very efficiently. I now realise how impersonal it is just to deal with my other accounts on line. Thank you ! Read more Read less

Good information on savings products

I came to the branch hoping to open an account for my daughter, I was delighted at how helpful all the staff were to accommodate... I came to the branch hoping to open an account for my daughter, I was delighted at how helpful all the staff were to accommodate us. Cassie is a credit to your branch, she made the appointment so easy to understand whilst being warm and friendly. I wish I opened my own ISA here, next year I will move my savings to Newbury. Read more Read less

Warm and welcoming environment, Cassie was thorough yet friendly and made the experience very pleasant for us.

Service .Very pleasant lady who explained everything well