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Newbury Building Society Reviews

Ratings based on 402 reviews Last review 1 day ago
4.86 / 5Amazing overall rating

Newbury Building Society pride themselves on their reputation. They provide excellent customer service, are involved with the local community, and have a firm commitment to giving its members long-term value. Smart Money People is the place for...

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Newbury Building Society pride themselves on their reputation. They provide excellent customer service, are involved with the local community, and have a firm commitment to giving its members long-term value. Smart Money People is the place for Newbury Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

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Your Newbury Building Society Reviews (402)

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13th September 2019

Professional and friendly staff

I've Had my mortgage with Newbury Building Society for 5yrs and I have just continued this service, as the %rate was good and I've always received excellent customer service and prompt delivery of information required. As a disabled customer, I have...

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I've Had my mortgage with Newbury Building Society for 5yrs and I have just continued this service, as the %rate was good and I've always received excellent customer service and prompt delivery of information required. As a disabled customer, I have been given outstanding explanations of things I did not understand. I highly recommend Newbury Building Society

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10th September 2019

Excellent customer service from the Winchester Branch

It is great to receive a personal customer service from a smaller building society on opening a new savings account.

Reply from Newbury Building Society
Hi Paul, thanks for taking the time to leave us feedback. It's lovely to hear the service you received was good and we will be sure to share your comments with the Winchester team.
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9th September 2019

Re-mortgaging two Buy-to Let nnortgages

Newbury Building Society exemplify everything that is great about using a local company. The people who helped me were just amazing from the initial conversation all the way through to an excruciatingly difficult completion. I would particularly...

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Newbury Building Society exemplify everything that is great about using a local company. The people who helped me were just amazing from the initial conversation all the way through to an excruciatingly difficult completion. I would particularly like to mention the following Newbury Building Society members of staff. Justine Ransom, Mortgage & Savings Adviser at the Wokingham branch for her initial help and assistance with completing the application forms. Then at the Head office mortgage department, Charlotte Courtenay, Mortgage Underwriting Team Leader and Hannah Augur, Mortgage Underwriting Assistant. Hannah spent many hours on the phone going back and forth with my previous lender who were less than helpful. I cannot thank Hannah and Charlotte enough for everything they did to make this re-mortgaging of two properties happen. Thank You.

Reply from Newbury Building Society
Hi Corrine, thank you so much for taking the time to leave us feedback. We will share your comments with the team members you mention, they will be so pleased to hear them and that they have been able to assist you well with your transactions. It's very much appreciated.
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7th September 2019

Good service in the end

Went in to open two ISAs, but were originally told we would have to make an appointment another day due to staff shortage. We had already completed the forms which we got online,and after muttering our disappointment were dealt with by the cashier. We...

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Went in to open two ISAs, but were originally told we would have to make an appointment another day due to staff shortage. We had already completed the forms which we got online,and after muttering our disappointment were dealt with by the cashier. We had to leave the paperwork and our cheques, but after a couple of days our accounts were opened and our passbooks were posted to us, so all was well in the end.

Reply from Newbury Building Society
Hi Peter, thank you for taking the time to leave feedback, apologies for the initial problems, we are glad to hear accounts were provided promptly after your visit.
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6th September 2019

Excellent, clear service

Letter nice and early to advise product ends. Phone call interview, everything covered and explained clearly. Paperwork through nice and quick. All very straightforward, very happy

Reply from Newbury Building Society
Hi Lynda, thank you for taking the time to leave feedback for us, pleased to hear when the service we provide has been straightforward and stress free.
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4th September 2019

Fast responses and understanding

Last year I suffered some medical issues and so was on sick pay for a long time. They didn’t pry and simply asked why my earnings were lower than expected and after receiving a simple explanation were very understanding and continued with the e...

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Last year I suffered some medical issues and so was on sick pay for a long time. They didn’t pry and simply asked why my earnings were lower than expected and after receiving a simple explanation were very understanding and continued with the explanation. They worked very well and were very responsive.

They also sent a lovely hamper as a moving in gift which was a lovely touch.

Reply from Newbury Building Society
Hi Emilia, thank you for taking the time to leave feedback, it's much appreciated. Congratulations on your new home!
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2nd September 2019

Easy to set-up a new account

As a new member of Newbury Building Society, I was very impressed at how easy it was to setup a new account. This is even more so given that you are a small building Society compared to others who could learn a lot from you.

Reply from Newbury Building Society
Hi Paul, thank you for taking the time to leave feedback and your kind words.
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30th August 2019

Making investments

We visited the Didcot Branch yesterday and spent some time with Hannah Tame. A very knowledgeable and helpful lady, who advised us very professionally, after which one of us opened a new ISA. and we jointly opened a savings account.

Reply from Newbury Building Society
Hi Ray, thank you for taking the time to leave feedback. We will be sure to share your comments with Hannah, and welcome to the Newbury.