Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8677 reviews)

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4.89

Based on 8,677 reviews, last reviewed 6th Mar 2026

65% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Newbury BS Basingstoke. Newbury BS Basingstoke.Lovely helpful lady, Hannah, very kind and explained everything. Reviewed on: 6th March 2026

Latest lowest rating:

1

In branch service review Very good, pleasant, very helpful staff and easy transactions. Reviewed on: 31st July 2025

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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Newbury Building Society Savings reviews (8677)

Local branch appointment

We were able to arrange an appointment at our local branch at short notice to open an ISA Bond. This was carried out efficiently & courteously, with passbooks & covering letter provided for us to take away. Reviewed on: 5th May 2025

Reply from Newbury Building Society Thank you for taking time to leave feedback, we do appreciate it. Response date: 6th May 2025

Hungerford branch service

When I was able to get through on the phone the service was very good and an appointment was made very quickly and at a good time for me . The young lady who helped me was very patient and recommended just the ISA that I required. The only thing that was slightly annoying was the 14 minute wait for the phone to be answered. But I cannot fault the politeness and the professionalism of the adviser Reviewed on: 2nd May 2025

Reply from Newbury Building Society Hi Timothy, thank you for taking time to leave us feedback - we are sorry that your call was not answered quickly, we will look into that as it is not our normal service level. Response date: 6th May 2025

NatWest app won't pay in

Can't access online to put money into my new accounts Reviewed on: 1st May 2025

Reply from Newbury Building Society Hi Carole, if you have registered for the online service myaccounts, details on how to pay in money are here https://www.newbury.co.uk/news-knowledge/faq/paying-money/ - we would be happy to call you and talk you through the process, please contact us on marketing @newbury.co.uk and we can organise a call for you at a time that suits. Response date: 6th May 2025