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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8720 reviews)

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4.88

Based on 8,720 reviews, last reviewed 7th May 2026

80% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Always polite and efficient Always polite and efficient at Didcot branch Reviewed on: 7th May 2026

Verified source

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8720)

In branch service review

Recognised by staff with a cheery smile. Reviewed on: 28th February 2025

Reply from Newbury Building Society Hi, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 3rd April 2025

In branch service review

Abingdon branch have a great team. Reviewed on: 28th February 2025

Reply from Newbury Building Society Hi, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 3rd April 2025

Savings with Newbury Basic

Always helpful and easy staff to work with Reviewed on: 26th February 2025

Reply from Newbury Building Society Hi Diana, thank you very much for taking the time to leave us a review, we're glad you had a positive experience with us. Response date: 4th March 2025

Went in three times before making a decision,staff a...

Went in three times before making a decision,staff always friendly and informative.Listerned to what I wanted unlike the service I have been getting at Nationwide,where I feel like a number. Reviewed on: 21st February 2025

Reply from Newbury Building Society Hi Suki, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 25th February 2025

Still true to the principles of mutuality.

Still true to the principles of mutuality. Great customer service, and competitive savings products Reviewed on: 20th February 2025

Reply from Newbury Building Society Hi Paul - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 21st February 2025

Went in and met with Tasha to open a savings account...

Went in and met with Tasha to open a savings account and an ISA. Service was prompt, accurate which meant it was all done with the least amount of unnecessary fuss. Tasha answered all our question so am delighted with the service. Reviewed on: 19th February 2025

Reply from Newbury Building Society Hi Glen, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Tasha, who will be so pleased to hear them. Response date: 21st February 2025

Senior saver ISA

I recently opened a new senior saver ISA and all of the staff I spoke to prior to my appointment were very friendly and helpful. Connor conducted the whole process and it was a very informative and jovial experience. Reviewed on: 17th February 2025

Reply from Newbury Building Society Hi Yvonne, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Connor, who will be so pleased to hear them. Response date: 21st February 2025

Top customer service

I had to call the NBS as I was unable to login to my online account. I spoke to a very helpful, and local lady, and the issue was sorted swiftly. No communication problems, no pushing 1 for this, 2 for that, and 3 to be cut off. Top service. It was like the old times. Reviewed on: 14th February 2025

Reply from Newbury Building Society Thank you for taking the time to leave feedback, and kind words, we do appreciate it. Response date: 17th February 2025

Understood exactly what I wanted and dealt with the...

Understood exactly what I wanted and dealt with the paperwork very quickly. Reviewed on: 14th February 2025

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 17th February 2025

Opening a new Senior ISA.

I was opening a new Senior ISA. The employee was very knowledgeable, friendly and helpful. Reviewed on: 14th February 2025

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 17th February 2025

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Newbury Building Society: Savings reviews

80% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Newbury Building Society: Savings now

Newbury Building Society Savings reviews (8720)

In branch service review

In branch service review

Savings with Newbury Basic

Went in three times before making a decision,staff a...

Still true to the principles of mutuality.

Went in and met with Tasha to open a savings account...

Senior saver ISA

Top customer service

Understood exactly what I wanted and dealt with the...

Opening a new Senior ISA.

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Mortgages

Join Smart Money People

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