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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8722 reviews)

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4.88

Based on 8,720 reviews, last reviewed 7th May 2026

80% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Always polite and efficient Always polite and efficient at Didcot branch Reviewed on: 7th May 2026

Verified source

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8722)

Your colleague was the epitome of Customer Service

My husband and I are having some serious problems getting things done since I broke my leg and in hospital. Your colleague Lisa Wedge took the time to help me understand my options and how to achieve the result the necessary outcome. Lisa was professional very helpful and empathetic. Reviewed on: 28th January 2025

Reply from Newbury Building Society HI Tony, thank you for taking time to leave feedback. We will share your comments with Lisa, who will be so pleased to read them. Hope your leg is healing well. Response date: 31st January 2025

Easy to open a savings account as a Power of Attorney.

As a Power of Attorney I opened a savings account for my mother. The process has been straightforward, efficient and clear, from the initial phone call, through friendly face to face meeting in Hungerford branch to enabling on line access. It’s been an outstanding experience with brilliant, empathetic and responsive customer care. Reviewed on: 27th January 2025

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we do appreciate it. We will share your comments with our colleagues in our Hungerford branch who will be so pleased to read them. Response date: 31st January 2025

Friendly and efficient

The staff were on time with our appointment, friendly, helpful on the type of account to open, efficient and gave clear explanations. Reviewed on: 26th January 2025

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we do appreciate it. Response date: 31st January 2025

Charming young man.

Charming young man. Seats for customers. Friendly staff. Good ambience. Have passbooks too. Reviewed on: 25th January 2025

Reply from Newbury Building Society HI Yvonne, thank you for taking time to leave feedback, we do appreciate it and it's great to hear you like what we do. Response date: 31st January 2025

Very knowledgeable staff and extremely helpful in sh...

Very knowledgeable staff and extremely helpful in showing me the products available to me Reviewed on: 24th January 2025

Reply from Newbury Building Society Thank you for taking the time to leave feedback Debbie, we do appreciate it. Response date: 31st January 2025

Coustomer Service

The Staff are well trained and are helpfull if a problem occurs Reviewed on: 24th January 2025

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we do appreciate it. Response date: 31st January 2025

Good rates and good service from Abingdon branch

Good rates and good service from Abingdon branch Reviewed on: 24th January 2025

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we do appreciate it. Response date: 31st January 2025

I was very pleased with all the information that was...

I was very pleased with all the information that was given to me opening a new savings account. I was very happy with all the benefits and features of my new account. The experience was quick and received my book through the post when was expecting it. All the information with all the different accounts that I could choose from was very good and was able to pick the one right for me. I can’t praise the staff enough always friendly and helpful. Reviewed on: 24th January 2025

Reply from Newbury Building Society Hi Yasmin, Thank you for taking the time to leave feedback, we do appreciate it. Response date: 31st January 2025

A complex isa transfer.

A complex isa transfer was made by the Basingstoke branch via an appointment. It was very well handled. Reviewed on: 22nd January 2025

Reply from Newbury Building Society Hi Richard, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with our Basingstoke branch, who will be so pleased to hear them. Response date: 23rd January 2025

Great staff - Newbury building Society

Staff were friendly and helpful - they were knowledge about their products and they were clearly explained. They treated you like an individual and the face to face contact in branch made everything so much quicker and simpler. Reviewed on: 20th January 2025

Reply from Newbury Building Society Hi Jane, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 21st January 2025

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Newbury Building Society: Savings reviews

80% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Newbury Building Society: Savings now

Newbury Building Society Savings reviews (8722)

Your colleague was the epitome of Customer Service

Easy to open a savings account as a Power of Attorney.

Friendly and efficient

Charming young man.

Very knowledgeable staff and extremely helpful in sh...

Coustomer Service

Good rates and good service from Abingdon branch

I was very pleased with all the information that was...

A complex isa transfer.

Great staff - Newbury building Society

Review Newbury Building Society: Savings now

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