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Newbury Building Society: Savings reviews

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4.88
Based on 8,722 reviews, last reviewed 8th May 2026
79% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
7%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Was late at the Branch. Was late at the Branch. Manager kindly, saw me even I did not have an appointment.. I really appriciate and i had a great welcome. Reviewed on: 8th May 2026
Verified source

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026
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Jean B
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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8722)

Friendly customer service

5
Chloe was very friendly and advised us of the best savings account for our 3 month old. It took all of about 20 minutes to open an account and it was so easy! Chloe was very welcoming and friendly showing a big interest in our little one which was lovely! We also like that there’s various branches around our area which means it’s easy to pay money into the account. Reviewed on: 20th December 2024
Hannah B's avatar
Hannah B
Reply from Newbury Building Society Hi Hannah, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Chloe, who will be so pleased to hear them. Response date: 23rd December 2024
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Newbury Building Society

Savings advice

5
As power of attorney for my mum I requested a meeting regarding her finances. The online booking system was easy to use and a reminder was sent the day before. The staff were very knowledgeable and the advice I received was easy to understand. The changes Made were completed within two working days. Great service, thank you. Reviewed on: 16th December 2024
NC's avatar
NC
Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 17th December 2024
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Newbury Building Society

Above and beyond

4
The team were extremely patient recently with an ISA transfer I had to make to another bank. The process was held up and took a month in total, not because of any fault on the part of NBS, but they still took it upon themselves to ensure the funds got across. Reviewed on: 13th December 2024
Tom M's avatar
Tom M
Reply from Newbury Building Society Hi Tom, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 17th December 2024
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Newbury Building Society

Efficient friendly staff, James was very knowledgea...

5
Efficient friendly staff, James was very knowledgeable and well prepared Reviewed on: 6th December 2024
WT's avatar
WT
Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 9th December 2024
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Newbury Building Society

A good experience

5
It was very straight forward. Jack Wallis from Thatcham branch dealt with us very professionally. Reviewed on: 6th December 2024
Peter T's avatar
Peter T
Reply from Newbury Building Society Hi Peter, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Jack, who will be so pleased to hear them. Response date: 9th December 2024
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Newbury Building Society

Different accounts for savers.

5
I wanted to add more money to my existing savings account - which I did. But then it was discovered that the added money went over the prescribed amount allowed so I then had to transfer the surplus amount to another account (senior saver). It required a further visit to the branch but in the end it was all settled satisfactorily. Reviewed on: 6th December 2024
Catherine Cooper's avatar
Catherine Cooper
Reply from Newbury Building Society Hi Catherine, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 9th December 2024
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Newbury Building Society

Staff were polite, there was no hurry, conversation...

5
Staff were polite, there was no hurry, conversation was friendly, service was excellent and the savings rates are very good. Staff pointed out the best savings rates for my needs and explained account restrictions Reviewed on: 30th November 2024
Julie S's avatar
Julie S
Reply from Newbury Building Society Thank you for taking the time to leave feedback, we appreciate it. Response date: 3rd December 2024
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Newbury Building Society

In branch service review

5
Friendly and extremely helpful. Personal service and accessibility to people. Reviewed on: 29th November 2024
Reply from Newbury Building Society Thank you for taking the time to leave feedback, we appreciate it. Response date: 3rd December 2024
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Newbury Building Society

In branch service review

5
Super caring and helpful, and some very patient staff. Reviewed on: 29th November 2024
Reply from Newbury Building Society Thank you for taking the time to leave feedback, we appreciate it. Response date: 3rd December 2024
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Newbury Building Society

In branch service review

5
I like the fact they are a small, local building society with very helpful staff. Reviewed on: 29th November 2024
Reply from Newbury Building Society Thank you for taking the time to leave feedback, we appreciate it. Response date: 3rd December 2024
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Newbury Building Society

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