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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8789 reviews)

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4.89

Based on 8,789 reviews, last reviewed 28th Aug 2026

4% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Customer service is exemplary but isa interest remai... Customer service is exemplary but isa interest remains rather cautious Reviewed on: 28th August 2026

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8789)

In branch service review

Always helpful and efficient. Very good. Reviewed on: 31st December 2024

In branch service review

Staff were lovely and very nice. Reviewed on: 31st December 2024

Tasha at Basingstoke branch.

Tasha at Basingstoke branch was extremely helpful when setting up a savings account for my elderly father. Going above and beyond to assist when we got into some difficulties with the online registration. Reviewed on: 31st December 2024

Reply from Newbury Building Society Hi Stephen, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Tasha, who will be so pleased to hear them. Response date: 2nd January 2025

Great service at Alton Newbury Building Society

Lewis at Alton Newbury Building Society was extremely helpful when setting up savings accounts in order to pay in a cheque. We were able to get an appointment the same day, and once there felt welcomed. He took plenty of time to explain our options and we left feeling reassured. Reviewed on: 31st December 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Lewis, who will be so pleased to hear them. Response date: 2nd January 2025

Rachel Hawkins was very helpful and kind .

Rachel Hawkins [Newbury Office] was very helpful kind and patient with an old man who has just turned 79.I She set up a new ISA account where I wanted to move a matured Nationwide Account to Newbury Building Society. Reviewed on: 23rd December 2024

Reply from Newbury Building Society Hello - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Rachel, who will be so pleased to hear them. Response date: 2nd January 2025

Great opportunity to learn about a local bank

Great opportunity to learn about a local bank Reviewed on: 23rd December 2024

Reply from Newbury Building Society Hi Alan, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 2nd January 2025

The staff were polite and efficient....

The staff were polite and efficient and changing one of my accounts was very simple a ns fast. Reviewed on: 23rd December 2024

Reply from Newbury Building Society Hi John, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 23rd December 2024

Friendly customer service

Chloe was very friendly and advised us of the best savings account for our 3 month old. It took all of about 20 minutes to open an account and it was so easy! Chloe was very welcoming and friendly showing a big interest in our little one which was lovely! We also like that there’s various branches around our area which means it’s easy to pay money into the account. Reviewed on: 20th December 2024

Reply from Newbury Building Society Hi Hannah, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Chloe, who will be so pleased to hear them. Response date: 23rd December 2024

Savings advice

As power of attorney for my mum I requested a meeting regarding her finances. The online booking system was easy to use and a reminder was sent the day before. The staff were very knowledgeable and the advice I received was easy to understand. The changes Made were completed within two working days. Great service, thank you. Reviewed on: 16th December 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 17th December 2024

Above and beyond

The team were extremely patient recently with an ISA transfer I had to make to another bank. The process was held up and took a month in total, not because of any fault on the part of NBS, but they still took it upon themselves to ensure the funds got across. Reviewed on: 13th December 2024

Reply from Newbury Building Society Hi Tom, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 17th December 2024

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Newbury Building Society: Savings reviews

4% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Newbury Building Society: Savings now

Newbury Building Society Savings reviews (8789)

In branch service review

In branch service review

Tasha at Basingstoke branch.

Great service at Alton Newbury Building Society

Rachel Hawkins was very helpful and kind .

Great opportunity to learn about a local bank

The staff were polite and efficient....

Friendly customer service

Savings advice

Above and beyond

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Mortgages

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