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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8754 reviews)

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4.89

Based on 8,753 reviews, last reviewed 3rd Jul 2026

38% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Had a few hic-cups trying to start an ISA online, ma... Had a few hic-cups trying to start an ISA online, mainly my lack of technical knowledge. This was all resolved in Thatcham branch by Megan Reviewed on: 3rd July 2026

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8754)

Excellent customer service

I was taken through my savings options and was listened to when I wanted to make a point or ask questions. Reviewed on: 14th June 2024

Reply from Newbury Building Society Hi Rodney, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 14th June 2024

Always willing to help

On both occasions I was dealt with courteously and when a problem arose the advice given was sound. Reviewed on: 12th June 2024

Reply from Newbury Building Society Hi Linda, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 13th June 2024

In branch service review

I am confined to the house so needed my EMC account updated. The staff I spoke to were very helpful. Reviewed on: 11th June 2024

Service with Clarity and Care .

Bridget clearly explained the different options and we discussed what would be best. Reviewed on: 11th June 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it and will share your comments with Bridget who will be pleased to hear them. Response date: 12th June 2024

An Overall Excellent Experience

An overall excellent experience, initially on the telephone, and then in person, with Justine (at the Wokingham branch) who was extremely helpful, pleasant and informative. Very pleased with my new Fixed Rate Bonds (4.85% and 4.30% respectively) and the fact that I have a passbook, and can visit a branch. The only negative aspect was that I was unable to view an emailed message, despite the system providing me with numerous one-time passcodes - which is one of the reasons why I dislike online banking. Reviewed on: 10th June 2024

Reply from Newbury Building Society Thank you for taking the time to provide feedback - we will share with the team and Justine and they will be so pleased to read your comments. Please let us know if we can help with viewing emails going forward. Response date: 11th June 2024

In branch service review

I felt very at ease, what I like is that all the staff are friendly and all excellent at their job. They give you the time and don't rush you. Reviewed on: 9th June 2024

1st class service at NBS Didcot

As always in NBS Didcot, I was met with a cheerful smile and excellent customer service. I had everything I needed explained to me thoroughly and clearly. This is a building society that combines modern products with old-school values and professionalism. Reviewed on: 7th June 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it and will be sure to share your comments with our colleagues in the Didcot branch who will be so pleased to read them. Response date: 10th June 2024

Good member/customer service

Meeting took place on time and staff were very friendly and helpful. Reviewed on: 7th June 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 10th June 2024

In branch service review

Several pieces of business completed. Nice atmosphere in the office. Friendly banter. Reviewed on: 7th June 2024

I opened a 2nd account from my existing Newbury login.

I opened a 2nd account from my existing Newbury login. I received no confirmation of that. That was on Saturday and only on Wednesday did I get a response from a secure message I asked on Monday requesting some feedback. Reviewed on: 5th June 2024

Reply from Newbury Building Society Hi - thank you for taking the time to provide feedback. Sorry to hear about this delay in hearing back - we will look into this with Customer Service to identify the delay. Thanks gain for letting us know. Response date: 10th June 2024

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Newbury Building Society: Savings reviews

38% increase in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Newbury Building Society: Savings now

Newbury Building Society Savings reviews (8754)

Excellent customer service

Always willing to help

In branch service review

Service with Clarity and Care .

An Overall Excellent Experience

In branch service review

1st class service at NBS Didcot

Good member/customer service

In branch service review

I opened a 2nd account from my existing Newbury login.

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Mortgages

Join Smart Money People

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