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Newbury Building Society: Savings reviews

View other Newbury Building Society products
4.88
Based on 8,711 reviews, last reviewed 29th Apr 2026
81% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
7%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Amy at Didcot No one explains the leaflets as well as AMY.very professional lady.she is I Believe a credit to her organisation Reviewed on: 28th April 2026
Verified source

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026
Jean B's avatar
Jean B
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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8711)

In branch service review

5
Dawn is very helpful such a friendly staff. Reviewed on: 30th June 2025
Reply from Newbury Building Society It’s always great to hear when someone like Dawn makes a positive impact. We appreciate your thoughtful review! Response date: 9th July 2025
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Newbury Building Society

I had problems with accessing my online account, I f...

5
I had problems with accessing my online account, I found in necessary to call customer service many times, they helped me reset passwords and memorable name. I am of the era where we don’t do technology but needs must, without the support of Gemma and Ellie, I would have given up. They were both patient (they needed to be) kind and helpful, we even ended up having a giggle. So now thanks to them I can get onto online banking through an App. You are never too old to learn. Thank you Gemma and Ellie. X Reviewed on: 24th June 2025
Alison S's avatar
Alison S
Reply from Newbury Building Society Hi Alison. Thank you very much for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with both Gemma and Ellie, who will be so pleased to hear them. Response date: 25th June 2025
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Newbury Building Society

very pleased with all excellent, I Would Highly Reco...

5
very pleased with all excellent, I Would Highly Recommend. Reviewed on: 13th June 2025
Dave D's avatar
Dave D
Reply from Newbury Building Society Hi Dave, we really appreciate you taking the time to share your feedback! It’s always great to hear that our efforts are making a difference. Thank you for your support! Response date: 16th June 2025
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Newbury Building Society

Went in to look at my saving to maximise my return g...

5
Went in to look at my saving to maximise my return going forward. Renata Warner talked through all my options and implement them immediately. Excellent customer service Reviewed on: 13th June 2025
John OBrien's avatar
John OBrien
Reply from Newbury Building Society Thank you for taking the time to leave feedback John, we do appreciate it and will share your comments with Renata, who will be so pleased to read them. Response date: 13th June 2025
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Newbury Building Society

Hazel was excellent went through all the options wit...

5
Hazel was excellent went through all the options with me, gave confident advise & just generally extremely helpful & nothing felt like too much trouble, very rare these days. Reviewed on: 2nd June 2025
Teresa B's avatar
Teresa B
Reply from Newbury Building Society Thank you for taking the time to leave feedback Hazel, we do appreciate it and will share your comments with Hazel, who will be so pleased to read them. Response date: 3rd June 2025
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Newbury Building Society

In branch service review

5
Members of staff always happy to help their customers. Reviewed on: 31st May 2025
Reply from Newbury Building Society We really appreciate you taking the time to share your feedback! It’s always great to hear that our efforts are making a difference. Thank you for your support! Response date: 5th June 2025
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Newbury Building Society

In branch service review

5
We had a savings appointment with Jack, he was very helpful and informative. Reviewed on: 31st May 2025
Reply from Newbury Building Society Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Jack made such a positive impression. We'll be sure to pass your feedback along—they’ll be delighted to hear it! Response date: 5th June 2025
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Newbury Building Society

In branch service review

5
I would change nothing - everybody is very helpful and friendly. Reviewed on: 31st May 2025
Reply from Newbury Building Society Thank you for your lovely feedback! We're so glad to hear you had a great experience. It means a lot to us and motivates our team to keep delivering excellent service. Response date: 5th June 2025
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Newbury Building Society

In branch service review

5
Very professional and extremely helpful. Reviewed on: 31st May 2025
Reply from Newbury Building Society We really appreciate you taking the time to share your feedback! It’s always great to hear that our efforts are making a difference. Thank you for your support! Response date: 5th June 2025
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Newbury Building Society

In branch service review

5
We were served by a young cashier in training , Very polite. Reviewed on: 31st May 2025
Reply from Newbury Building Society We really appreciate you taking the time to share your feedback! It’s always great to hear that our efforts are making a difference. Thank you for your support! Response date: 5th June 2025
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Newbury Building Society

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