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O2 Drive: Car Insurance reviews

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1.61
Based on 59 reviews, last reviewed 10th Jul 2022
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81%

Latest highest rating:

4

Brilliant for getting affordable car insurance! During my time using O2 Drive, I was able to afford a very easy and quick car insurance for my brand new car. When the COVID-19 Pandemic began, I was ... Read more Reviewed on: 12th October 2021
Cameron Straw's avatar
Cameron Straw

Latest lowest rating:

1

Disgusting service I was driving my vehicle when I got hit by kids racing an Audi. They hit my drivers side pushing me into a lamppost, so I had a double impact. The off... Read more Reviewed on: 10th July 2022
Tanya's avatar
Tanya
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About this product

O2 is best known for mobile phones, but did you know the brand also offers car insurance? Find out what genuine customers have to say about their experiences by reading our O2 car insurance reviews.

O2 offers two types of car insurance, standard O2 Drive and Box on Board, which is a telematics policy. Policyholders get access to the O2 Drive smartphone app which allows you to view your driving score and redeem various rewards. Although O2 claims to provide everybody with the lowest quotes possible, existing mobile customers may receive even better quotes.

For some drivers, car insurance policies with additional perks can be very appealing. Find out if the O2 Drive perks are worthwhile by reading the O2 Drive car insurance reviews on Smart Money People. Perhaps your main priority is a provider with a proven customer track record? Or perhaps you are an existing O2 customer looking for the best deal on your premium? Find out what O2 Drive customers have to say about their policies.

Have you had a car insurance policy with O2? Write an honest review of your experience on Smart Money People. Did you take out a standard policy or Box on Board? Tell us if you were an existing O2 customer or not, and how reasonably priced your premium was. Did you feel that your driving was scored fairly? Did you redeem any perks from the app, and were they worthwhile? Did you have to make a claim on your policy, and if so, how well was it handed? Leave an O2 Drive car insurance review today. Together, we can help people like you make better decisions.

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O2 Drive Car Insurance reviews (59)

Bad insurance company ever I see

1
Actually I have car insurance policy with this company first time in my life I see any company like this they increase my premium bcz I have non fault accident it’s gone up from £72.40 to £87.67 per month bcz I have non fault accident how is that can possible and if I want cancel this policy then I have to pay £60 fee Reviewed on: 17th April 2019
Harpreet's avatar
Harpreet

Thieves

1
After purchasing car insurance from O2 Drive, all seemed fine,...until I missed 1 payment. I paid the £20 fine and resumed payments as normal, that is , until I changed my payment date. They took 2 payments from my account in one month and refused to refund me my money. They admitted they were at fault but still no refund. Bank wouldn't refund it as O2 Drive set it as a card payment instead of a DD. Absolutely furious that they left my account balance at £22 and knowingly advised me of incorrect information. Once my policy is done, I most certainly will not be returning and will warn anyone and everyone to avoid them as much as possible. The low Car insurance quotes are just a ruse to lure you in and take advantage. Reviewed on: 13th April 2019
Angela Berkeley's avatar
Angela Berkeley

Avoid!!!

1
I went with O2 drive for my first years insurance as they offered me the best deal. 10 months on I’ve had nothing but problems. I have a black box, whenever checking my score my awareness and acceleration are well below 50/100 when my speed and time of driving are 98/100, I happened to meet a girl who lives around 120 miles from me, who was insured by the same people and she had the exact same issue! I have since changed my car and have got a new box for the car, and the exact same thing happens (so can’t have been a fault with the box). I live in a hilly area, it’s like I’m expected to drive around without being allowed to touch the breaks or drive up a hill... Reviewed on: 23rd March 2019
Megan's avatar
Megan

Worst insurers ever

1
I wished I read the customer review before purchase. I was hit by a new driver and after taking the details and forwarding me to Enterprise, I soon realised that they are not trying to resolve my claim. After many phone calls to them without a reasonable answer I finally lost my temper. A few days later I relieved a email saying that I need to contact their underwriter (The co-op) and take my claim up with them. In the end I gave up and paid for the repairs myself. I am finding a better company as soon as my contract ends even if it costs more. ABSOLUTELY RUBBISH COMPANY. Cheap and trashy. Reviewed on: 20th March 2019
Ripped Off's avatar
Ripped Off

Terrible.. would NOT recommend!

1
O2 drive cancelled our policy 3 weeks into our contract and wanted to put it up by £140 more a month!!!!!!! It was £22... Flabbergasted is not the word! It’s a Vauxhall! Apparently we forgot to mention we had contacted Northumbria water about a damaged tyre from a pothole! I would not recommend them at all, poor service. Reviewed on: 19th March 2019
Julie thomson 's avatar
Julie thomson

The worst experience I've ever had with an insurance firm

1
In over 20 years of driving, this has been my worst experience with an insurance firm. O2 Drive is provided by a company called BISL; they took a seond payment from my credit card without permission (nearly doubling the premium), were unwilling/unable to check the CUE database once information had been updated, rebuffed several attempts at providing information they requested, and have wasted hours and hours of my life. Their customer support team are locally based, accessible and friendly, and are helpful within the rules and procedures available. However, were it not for their escalation team (CW, thank you), I would currently be taking legal action. The company is broken - internal departments don't work together and I found myself fobbed off and frustrated. Never, never, never again. Reviewed on: 15th March 2019
Stuart Kenny's avatar
Stuart Kenny

Biggest mistake of whole life

1
Been with o2 insurance for over a year paying ridiculuously Hugh car insurance rate I had a crash it’s was a 2014 car air bags went off but mainly just new bumper and that drives absolutely fine they not only wrote it off but did not provide me with a rental car causing me to lose my job and also be homeless as I could not get anywhere they then refused to pay out the money they owed me leaving me completely stuck o2 are absolutely shit and avoid going with them at any cost Reviewed on: 20th February 2019
Olivers's avatar
Olivers

Ridiculously high cancellation fee!

2
I rang 02 for an insurance quote on my car which I was soon going to sell. The premium was very good so I accepted. When I sold it I was told I would have to pay £58 cancellation fee! I was not told this over the phone or indeed on any written communication. I am making a formal complaint. Reviewed on: 12th February 2019
Robert's avatar
Robert

Great

5
Easy to get hold of, reliable, trustworthy and really helpful. Would use 02 drive again if their quotes were cheapest like my first year Reviewed on: 28th January 2019
Imy Horrocks's avatar
Imy Horrocks

Nice extras and did the job after my accident

5
Fair and quick payout after my car was written off. Have insured new car with them. Nice extras that i wouldn't get with other insurers. Easy to use on phone. Reviewed on: 28th January 2019
Roban's avatar
Roban

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