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O2 Drive: Car Insurance reviews

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1.61
Based on 59 reviews, last reviewed 10th Jul 2022
No new 5 star reviews
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81%

Latest highest rating:

4

Brilliant for getting affordable car insurance! During my time using O2 Drive, I was able to afford a very easy and quick car insurance for my brand new car. When the COVID-19 Pandemic began, I was ... Read more Reviewed on: 12th October 2021
Cameron Straw's avatar
Cameron Straw

Latest lowest rating:

1

Disgusting service I was driving my vehicle when I got hit by kids racing an Audi. They hit my drivers side pushing me into a lamppost, so I had a double impact. The off... Read more Reviewed on: 10th July 2022
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Tanya
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About this product

O2 is best known for mobile phones, but did you know the brand also offers car insurance? Find out what genuine customers have to say about their experiences by reading our O2 car insurance reviews.

O2 offers two types of car insurance, standard O2 Drive and Box on Board, which is a telematics policy. Policyholders get access to the O2 Drive smartphone app which allows you to view your driving score and redeem various rewards. Although O2 claims to provide everybody with the lowest quotes possible, existing mobile customers may receive even better quotes.

For some drivers, car insurance policies with additional perks can be very appealing. Find out if the O2 Drive perks are worthwhile by reading the O2 Drive car insurance reviews on Smart Money People. Perhaps your main priority is a provider with a proven customer track record? Or perhaps you are an existing O2 customer looking for the best deal on your premium? Find out what O2 Drive customers have to say about their policies.

Have you had a car insurance policy with O2? Write an honest review of your experience on Smart Money People. Did you take out a standard policy or Box on Board? Tell us if you were an existing O2 customer or not, and how reasonably priced your premium was. Did you feel that your driving was scored fairly? Did you redeem any perks from the app, and were they worthwhile? Did you have to make a claim on your policy, and if so, how well was it handed? Leave an O2 Drive car insurance review today. Together, we can help people like you make better decisions.

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O2 Drive Car Insurance reviews (59)

The worst insurance ever.

1
Honestly cannot tell you how much they have run me up the walls and had me back and forth. O2 car insurance is the worst thing I ever took out - I wish I paid the extra for it. The customer service is absolute dog sh*t and they dont listen, just transfer you from pillar to post. I had to make a claim with them due to hailstorm damage and due to the amount of numbers on their website, turns out I never even reported it to them - apparently my underwriter?! Even though I took the number off the O2 car insurance claims website. They then cancelled on me for getting black flags because I was driving 41/42 in a 40!!! Then once they cancelled on me, I had to pay out!! I then got a letter about 3 weeks later stating how I must pay 411 and that I owe them this. I have been back and forth on the phone with them about this and they are just getting stupid, they keep transferring me off to the wrong people. JUST LET ME PAY THIS AND GET OUT OF THIS AWFUL COMPANY. DO NOT EVER USE THIS. THEY ARE THE WORST. I WISH I READ THE REVIEWS!!!!!!!!!!!! Reviewed on: 28th January 2019
hwhw's avatar
hwhw

Would rather have cancer then there insurance

1
Was insured for 6 months with a black box. no problems. Then 20 minutes into 2019 they apparently caught me speeding on the black box. And give me a black flag. Then 3 days later they give me a second one. Now I'm just wait for the 3rd. So they can cancel my policy for no reason. Hope the manager dies in front of his kids Reviewed on: 10th January 2019
Azz's avatar
Azz

Do not use this company they cant be bothered to answer the phone

1
I got a quote online at the right cost so called them to go ahead with the quote sat on the phone for 20 min listening to there crap.So i started looking in to there reviews and i didn't like what i was reading so i put the phone down 10 min later i got a call back from them saying i'd been entered in to a £20.00 prize draw. O2 dive keep the £20.00 and up grade your phone service and customer relations .........! don't use this insurance company.......!!!! Reviewed on: 5th January 2019
Paul's avatar
Paul

Should have stuck to mobiles

1
Very poor service when I needed to change my car: gave me a quote for the new one that was nearly double the cheapest alternative, and 40% more than o2 themselves quoted via an insurance comparison site. The rep was completely uninterested and there was no sense they were interested in keeping me as a customer. I chose to pay the cancellation fee on my policy and go elsewhere, and still saved a lot of money! Not a great attitude towards their customers - thank God I didn't have to make a claim; I shudder to think what they would have been like to deal with. Reviewed on: 3rd January 2019
Theo's avatar
Theo

An absolutely dreadful company

1
Pity there's no option to give no stars.My daughters partner took out insurance with O2. He's been stopped twice for not having insurance, apparently not on the database. First time he contacted them about it they made some ridiculous excuse about a delay putting it on ( over 2 months) but they assured him it would be done. Lo and behold he got pulled by the police again a month or so later for no insurance. So he got onto them again and they came back with the explanation that there was a problem with the underwriters. They then said it would cost him an extra £1200 to sort out, go figure. End result insurance cancelled and taken out with a proper insurer Reviewed on: 31st October 2018
Degs's avatar
Degs

Dont bother considering them

1
This is the worst car insurance company i have come across. They damaged my car while inserting the black box , reported it and asked them to fix my car but they denied responsibility. Their engineer ALEX WILLIAMS is the one who damaged my car. Now am left with bills to sort out my car. Reviewed on: 26th October 2018
Kiki's avatar
Kiki

DO NOT USE

1
Cancelled my insurance even though they had no proof of speeding. Worst Company in the space. Reviewed on: 25th October 2018
frank's avatar
frank

Fuckin Larrrv it

5
Its shit shitshitshitshitshitshitshitshitshitshitshitshitshitshitshitshitshitshitshitshitshitshitshitshitshitshitshitshitshitshitshitshitshitshitshitshitshitshitshitshitshitshitshitshitshitshitshitshitshitshitshitshitshitshitshitshitshitshitshitshitshitshitv . Reviewed on: 1st October 2018
Aiden Hill's avatar
Aiden Hill

Great Value for money

5
Had a great quote from O2 Drive. Also got a fab app for my phone so I don't have to worry about paper certificates. Reviewed on: 20th September 2018
Sam Jones's avatar
Sam Jones

Disgrace

1
My son took a policy with this company.He was hit by a fail to stop driver that is captured on cctv but can’t make the Registration number out. The police were happy he was not at fault .He’s lost his car as it was written off. As there was no other party to claim off O2 drive added on an additional £400 to his excess as he’s a young driver and are charging him almost £600 to close his policy. No one sold him legal cover either. He has paid 02 drive over £2000 in insurance for nothing. The policies have more twists and add ons that are beyond belief. I believe they are selling young people insurance like bank loans and when they really need cover you don’t provide it and to add insult to injury they add on more cost. Inexperienced people selling rotten policies to kids! Reviewed on: 17th September 2018
EB's avatar
EB

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