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O2 Drive: Car Insurance reviews

Name: Car Insurance
Rating: 1.63 (59 reviews)

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1.61

Based on 59 reviews, last reviewed 10th Jul 2022

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

14%

3 star

81%

Latest highest rating:

4

Brilliant for getting affordable car insurance! During my time using O2 Drive, I was able to afford a very easy and quick car insurance for my brand new car. When the COVID-19 Pandemic began, I was ... Read more Reviewed on: 12th October 2021

Latest lowest rating:

1

Disgusting service I was driving my vehicle when I got hit by kids racing an Audi. They hit my drivers side pushing me into a lamppost, so I had a double impact. The off... Read more Reviewed on: 10th July 2022

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About this product

O2 is best known for mobile phones, but did you know the brand also offers car insurance? Find out what genuine customers have to say about their experiences by reading our O2 car insurance reviews.

O2 offers two types of car insurance, standard O2 Drive and Box on Board, which is a telematics policy. Policyholders get access to the O2 Drive smartphone app which allows you to view your driving score and redeem various rewards. Although O2 claims to provide everybody with the lowest quotes possible, existing mobile customers may receive even better quotes.

For some drivers, car insurance policies with additional perks can be very appealing. Find out if the O2 Drive perks are worthwhile by reading the O2 Drive car insurance reviews on Smart Money People. Perhaps your main priority is a provider with a proven customer track record? Or perhaps you are an existing O2 customer looking for the best deal on your premium? Find out what O2 Drive customers have to say about their policies.

Have you had a car insurance policy with O2? Write an honest review of your experience on Smart Money People. Did you take out a standard policy or Box on Board? Tell us if you were an existing O2 customer or not, and how reasonably priced your premium was. Did you feel that your driving was scored fairly? Did you redeem any perks from the app, and were they worthwhile? Did you have to make a claim on your policy, and if so, how well was it handed? Leave an O2 Drive car insurance review today. Together, we can help people like you make better decisions.

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O2 Drive Car Insurance reviews (59)

Cheapest but the worst

I will never go with 02 insurance again terrible service and when you get a black box to be fitted they are always hours late or don’t turn up and expect you to be available anytime during the week because they do not fit on the weekends. Awful do not go with 02 . Reviewed on: 17th April 2018

Just love to grab £20 non payment fees, by taking payment before due date !!

Horrible to deal with, they text you to call them, then keep you waiting around 20-30 minutes before you can ask why they sent you a text. They take payments before due dates then charge £20 if the payment won't go thru (I'm registered disabled so survive on pip, so £20 means a lot to me) renewal was £150 more than previous year nearly double what I'm now paying !! Horrible and couldn't care less attitude when you can get thru to them. Avoid at all costs Reviewed on: 5th April 2018

Great until you want to leave.. £60 cancellation fee

No problems with them but having to pay a £60 cancellation fee as I change my car and had a years free insurance, tried to justify it buy saying we don't charge to make amendments- not helpful to me when I haven't needed to make any amendments. Would have been 5 stars and recommended to all but left with a bitter taste. Reviewed on: 29th March 2018

Cheap and nasty

Cheapest quote but definitely no worth it. Online services are useless and the £60 cancellation fee seems steep when my insurance for the year was £190. Would rather pay more for a better company Reviewed on: 3rd March 2018

Horrible

Cheap price, really cheap at the begin. I was with another insurer for other two weeks before the start of my new policy with O2 Forgot to give a detail of a small incident I had a year ago with my old car (my fault obviously, but has been a genuine mistake due a lot going on) I send them the letter with all the information and apologize (This is just the first month, 7 days after paid the Black Box). They didn't bother to check before my details, during the 2 weeks of waiting. They just took the payment and then waited a half month before voided my policy without telling me nothing, so in that way, I've been classified as bad customer meanwhile they can enrich themselves with my money. Call them and they just refused to help me out even if I explained all and willing to do whatsoever to stay as a customer... They just thief. Do not use at all if you do not want to lose money and a clear record. I regret to change from Diamond to them. Reviewed on: 13th October 2017

Very strict

My daughter took o2 insurance as they offerd the cheapest quote with having a black box fitted. With in 3 months they cancelled her policy due to her going over the speed limit by 6 mph they are so strict and do not offer any leeway what so ever she lost £500 on what she payed. now she has had to take out other insurance and declaire that she has had insurance cancelled costing her 2k. Black box are cheap and safe but do cost you more if your not careful in the long run. Reviewed on: 30th July 2017

Cheap but nasty.

Go with O2 drive and they will pick you up on every little thing and then cancel your insurance leaving a black mark on your driving record for life. AVOID Reviewed on: 23rd July 2017

Scamming theifs

O2 drive is the worst car insurers I have ever dealt with. The people who work there have zero customer service skills, use lowsy "car technicians" (I use that term loosely as it wouldn't surprise me if they bought their qualification on eBay!) they break data protection acts and have no care or sympathy for their customers. AVOID USING THEM AT ALL COSTS!! Reviewed on: 19th May 2017

OK for a first quote, god help you if you need to make changes

Got this insurance through Compare the Market, these offered the lowest price so we went ahead. Four months later we decided to change our car, so we called O2 Drive for a quote to see how much the new car would cost us per month. £60 more per month on top of the £32 per month we were already paying... £92 per month for car insurance! I thought this was way too much so went onto Compare the Market again for a fresh quote £345 for the year! HUGE DIFFERENCE. So we go ahead with the new company and car and cancel the O2 Drive policy and get charged £60 cancellation fee. Extortionate prices and cancellation fee is a joke. Will never use this company again. BEWARE! Reviewed on: 24th April 2017