Spoke to EB7 concerning insuring our car. He was extremely helpful and knowlegable and very polite and professional.

I spoke to CM7 today was polite and helpful

Do not use this firm - they are a bunch of thieves. I sold my car after only using 80 days of my annual insurance.... Do not use this firm - they are a bunch of thieves. I sold my car after only using 80 days of my annual insurance. I calculated refund at around £184. Then there is the cancellation fee of £55.99 (a total rip-off) reducing my refund to about £128. They have offered me £37 approx! Other fees are brokers fee of £40 and gold breakdown charge of £39. I have no idea what these are for but in essence, I have been charged £150 for cancelling my insurance. It’s criminal. And trying to navigate their contacts for a recent insurance claim was so awful that I gave up completely and paid my repairs privately. They are an absolute disgrace. Read more Read less

I just cancelled a car insurance policy that had 5 months remaining. No refund was offered. The person on 'chat' wrote 'there will be no... I just cancelled a car insurance policy that had 5 months remaining. No refund was offered. The person on 'chat' wrote 'there will be no remaining balance nor refund and includes a cancellation fee of £50.15. A full breakdown of the cancellation will be sent to your customer portal if you decide to go ahead with the cancellation, please be aware if no letter is uploaded this means the cancellation has not been completed.' I keep looking in my customer portal but no breakdown has appeared, and no letter has been uploaded. Where does this leave me, I wonder! I won't be returning to One Call Insurance - ever! Read more Read less

access via Chat to One Call Agent username TJ2 to alter details on car insurance. Very happy with the interaction for me using non verbal access for the first time.

I cancelled my motor insurance and they offered no refund on 6 months of remaining policy cover which is scandalous. They are clearly jsut another... I cancelled my motor insurance and they offered no refund on 6 months of remaining policy cover which is scandalous. They are clearly jsut another rip-off, scamming insurance company. They are also no longer keen to speak to you on the phone and direct you to 'chat'. Clearly that is cheaper to run as you need fewer employess for that. Read more Read less

Very helpful, cheap and reliable

Easy to use product, reasonable rates

Had to cancel auto renewal because I am moving house and I'm not sure where I will be when it renewed