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One Call Insurance reviews

One Call Insurance Logo
Rated Excellent • 4.79/5

One Call Insurance reviews

Verified business Last reviewed within 7 days
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  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • UK-based contact centre
    UK-based contact centre
  • Award winning organisation
    Award winning organisation

Review summary

People rate this company as Excellent based on 52,686 product reviews

Average score of 4.79/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
1%
Reviews for One Call Insurance have trended negatively over the past 90 days

One Call Insurance is loved for its friendly, helpful staff and easy-to-use online portals that make managing policies a breeze. Many find their prices competitive and appreciate the company’s willingness to match or beat other quotes. However, claims handling and customer service during issues can be frustrating, with long waits, poor communication, and extra fees causing stress for some.

Positive themes

  • One Call Insurance’s staff are friendly, helpful, and easy to talk to on the phone. (14 mentions)
  • The online portals for One Call Insurance are simple and straightforward to use. (11 mentions)
  • One Call Insurance offers competitive prices and often beats other quotes. (10 mentions)

Negative themes

  • Claims handling with One Call Insurance is slow and poorly communicated. (5 mentions)
  • Customer service can be hard to reach with long waits and unhelpful chat bots. (5 mentions)
Summarised by AI
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About One Call Insurance

One Call Insurance is an insurance broker based in Doncaster.

Founded in 1995, they started out helping customers in South Yorkshire before expanding their services out UK-wide.

One Call Insurance help personal and commercial customers with a full range of policies. The personal insurance policies they provide include car, home, pet, travel and motorbike insurance as well as breakdown cover. Commercial customer policies include business insurance, vehicle, property and tradesman insurance.

One Call Insurance at a glance

Contact details

Social media

Reviews for One Call Insurance

Showing 11 of 52686 company reviews • Last reviewed within 7 days

Good value car insurance Brilliant value for money

Car insurance broker • 22nd October 2026

Good value car insurance Brilliant value for money

{"display":"Tony hall","full_name":"Tony hall","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Great and efficient quick service, polite and friend...

Car insurance broker • 22nd October 2026

Great and efficient quick service, polite and friendly staff

{"display":"Mrs K","full_name":"Mrs K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Great customer service .

    Great customer service. Id recommend to everyone

    {"display":"Glen W","full_name":"Glen W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance broker
    Glen W 22nd October 2026
  • 5.00/5

    Extremely helpful

    Extremely helpful customer service solved problem straight away

    {"display":"Vanessa l","full_name":"Vanessa l","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Great experience with customer services.

    Great experience with customer services.

    {"display":"Simon B","full_name":"Simon B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    I can recommend them

    Been with them before I have had no problem at all . They are there if I need any help

    {"display":"Miss L","full_name":"Miss L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance broker
    Miss L 20th October 2026
  • 5.00/5

    Reliable, cost effective, wide range of cover!

    Always on time with billing, accurate simple layout of milage. Great price and wide range of cover. Can't fault!

    {"display":"Yvonne T","full_name":"Yvonne T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 3.00/5

    Going through the phone menu options are time consuming

    Going through the phone menu options are time consuming

    {"display":"Theresa ","full_name":"Theresa ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    update car insurances

    easy to discuss any problems that arise easy io change car insurance details

    {"display":"nigel k","full_name":"nigel k","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Great and easy, excellent contact, renewals are smooth.

    Great and easy, excellent contact, renewals are smooth.

    {"display":"Maciej K","full_name":"Maciej K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    One good service

    Great. Service. Good customer service too.

    {"display":"David Taylor","full_name":"David Taylor","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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