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One Call Insurance reviews

One Call Insurance Logo
Rated Excellent • 4.77/5

One Call Insurance reviews

Verified business Last reviewed within 7 days
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  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • UK-based contact centre
    UK-based contact centre
  • Award winning organisation
    Award winning organisation

Review summary

People rate this company as Excellent based on 48,659 product reviews

Average score of 4.77/5
5 star
89%
4 star
8%
3 star
1%
2 star
0%
1 star
1%
Reviews for One Call Insurance have trended positively over the past 90 days

One Call Insurance scores highly for competitive pricing, easy online setup, and friendly, helpful staff who make renewals and claims straightforward. However, many find their customer service hard to reach by phone, with long waits and reliance on chatbots causing frustration. Renewal price hikes and admin fees also leave a sour taste for some.

Positive themes

  • One Call Insurance offers great value with competitive prices and easy online setup. (59 mentions)
  • Customer service at One Call Insurance is friendly and helpful across many interactions. (17 mentions)
  • Renewals with One Call Insurance are easy and often come with competitive or reduced prices. (31 mentions)

Negative themes

  • Getting through to One Call Insurance by phone is a nightmare with long waits and no direct numbers. (17 mentions)
  • Renewal prices often spike unexpectedly with One Call Insurance causing many to leave. (9 mentions)
  • High admin fees and costly policy changes frustrate many One Call Insurance users. (8 mentions)
Summarised by AI
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About One Call Insurance

One Call Insurance is an insurance broker based in Doncaster.

Founded in 1995, they started out helping customers in South Yorkshire before expanding their services out UK-wide.

One Call Insurance help personal and commercial customers with a full range of policies. The personal insurance policies they provide include car, home, pet, travel and motorbike insurance as well as breakdown cover. Commercial customer policies include business insurance, vehicle, property and tradesman insurance.

One Call Insurance at a glance

Contact details

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Reviews for One Call Insurance

Showing 11 of 48659 company reviews • Last reviewed within 7 days

Good Value for Money

Car insurance broker • 24th August 2026

Policy has not gone up so stayed with them for last 3/4 years!

{"display":"Anita C","full_name":"Anita C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Very good service very good service

Car insurance broker • 24th August 2026

Very good service very good service

{"display":"ben l","full_name":"ben l","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Nee customer, very impressed!

    I am a new customer but my experience so far has found One Call to be efficient, professional and extremely helpful with clarity in all... I am a new customer but my experience so far has found One Call to be efficient, professional and extremely helpful with clarity in all aspects of my cover. I had a phone call after everything was set up to notify and remind me of what my insurance included, or not, and to ensure I was happy with it all Read more Read less

    {"display":"Wend ","full_name":"Wend ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    As an older user in my 70s It was easy to set up wit...

    As an older user in my 70s It was easy to set up with good comprehensive cover. When I needed to provide documentation regarding my... As an older user in my 70s It was easy to set up with good comprehensive cover. When I needed to provide documentation regarding my no claims discount that was simple as well. Read more Read less

    {"display":"Wayne Clapp","full_name":"Wayne Clapp","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Home insurance

    Value for money , I would recommend them

    {"display":"Val ","full_name":"Val ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Got me a great quote for my insurance on the...

    Got me a great quote for my insurance on the car

    {"display":"Anthony Ryan","full_name":"Anthony Ryan","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    The whole process was quick and easy

    The hole process was quick and easy,and the staff were friendly, helpful and professional

    {"display":"Mark A","full_name":"Mark A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Easy to sort with very competitive prices

    Easy to sort with very competitive prices

    {"display":"Andrew D","full_name":"Andrew D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Good service and knowledgeable.

    Good service and knowledgeable. No thanks

    {"display":"Chris j","full_name":"Chris j","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Great value for money, excellent cover.

    Great value for money, excellent cover.

    {"display":"Victoria B","full_name":"Victoria B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Had a phone call from One Call Insurance to make sur...

    Had a phone call from One Call Insurance to make sure I knew all the benefits of the portal and welcoming me. Never had that... Had a phone call from One Call Insurance to make sure I knew all the benefits of the portal and welcoming me. Never had that before from an insurer. Customer Service goes a long way with myself and they definitely give 100%. Read more Read less

    {"display":"Susan W","full_name":"Susan W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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