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One Call Insurance reviews

One Call Insurance Logo
Rated Excellent • 4.79/5

One Call Insurance reviews

Verified business Last reviewed within 14 days
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  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • UK-based contact centre
    UK-based contact centre
  • Award winning organisation
    Award winning organisation

Review summary

People rate this company as Excellent based on 52,689 product reviews

Average score of 4.79/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
1%
Reviews for One Call Insurance have trended negatively over the past 90 days

One Call Insurance is loved for its competitive prices, easy renewals, and friendly, helpful service that makes insurance straightforward. Many appreciate the clear communication and the convenience of online portals combined with personal support. However, frustrations arise around poor claims handling, difficult cancellations, unexpected admin fees, and slow or unhelpful customer service, especially by phone or chat.

Positive themes

  • One Call Insurance keeps prices competitive and often beats other quotes at renewal. (28 mentions)
  • Renewing with One Call Insurance is easy and hassle-free with helpful reminders. (27 mentions)
  • Customer service at One Call Insurance is friendly and helpful on phone and online. (18 mentions)

Negative themes

  • Claims handling with One Call Insurance is slow and often frustrating to deal with. (5 mentions)
  • Cancelling or changing policies is costly and complicated with high admin fees. (5 mentions)
  • Customer service is often hard to reach by phone or chat and can be rude or unhelpful. (11 mentions)
Summarised by AI
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About One Call Insurance

One Call Insurance is an insurance broker based in Doncaster.

Founded in 1995, they started out helping customers in South Yorkshire before expanding their services out UK-wide.

One Call Insurance help personal and commercial customers with a full range of policies. The personal insurance policies they provide include car, home, pet, travel and motorbike insurance as well as breakdown cover. Commercial customer policies include business insurance, vehicle, property and tradesman insurance.

One Call Insurance at a glance

Contact details

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Reviews for One Call Insurance

Showing 11 of 52689 company reviews • Last reviewed within 14 days

Best insurance in the uk

Car insurance broker • 1st November 2026

Been with one call many years they have looked after me and my pocket I had my car and van insurance with them excellent service... Been with one call many years they have looked after me and my pocket I had my car and van insurance with them excellent service I would highly recommend them to anyone Read more Read less

{"display":"Phillip bates","full_name":"Phillip bates","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Important of human touch.

Car insurance broker • 26th October 2026

once there is human voice on the other end, half of the problem is solved.

{"display":"MK","full_name":"MK","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
MK
Rated Good • 4.00/5
Read more product reviews
  • 5.00/5

    Number 1 insurance company

    It’s never two much trouble great service and friendly people and very good on the prices been with them a few years , I would... It’s never two much trouble great service and friendly people and very good on the prices been with them a few years , I would highly recommend them to my friends and family Read more Read less

    {"display":"Phillip bates","full_name":"Phillip bates","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Good value car insurance Brilliant value for money

    Good value car insurance Brilliant value for money

    {"display":"Tony hall","full_name":"Tony hall","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Great and efficient quick service, polite and friend...

    Great and efficient quick service, polite and friendly staff

    {"display":"Mrs K","full_name":"Mrs K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance broker
    Mrs K 22nd October 2026
  • 5.00/5

    Great customer service .

    Great customer service. Id recommend to everyone

    {"display":"Glen W","full_name":"Glen W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance broker
    Glen W 22nd October 2026
  • 5.00/5

    Extremely helpful

    Extremely helpful customer service solved problem straight away

    {"display":"Vanessa l","full_name":"Vanessa l","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Great experience with customer services.

    Great experience with customer services.

    {"display":"Simon B","full_name":"Simon B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    I can recommend them

    Been with them before I have had no problem at all . They are there if I need any help

    {"display":"Miss L","full_name":"Miss L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance broker
    Miss L 20th October 2026
  • 5.00/5

    Reliable, cost effective, wide range of cover!

    Always on time with billing, accurate simple layout of milage. Great price and wide range of cover. Can't fault!

    {"display":"Yvonne T","full_name":"Yvonne T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 3.00/5

    Going through the phone menu options are time consuming

    Going through the phone menu options are time consuming

    {"display":"Theresa ","full_name":"Theresa ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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