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One Call Insurance reviews

One Call Insurance Logo
Rated Excellent • 4.78/5

One Call Insurance reviews

Verified business Last reviewed within 7 days
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  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • UK-based contact centre
    UK-based contact centre
  • Award winning organisation
    Award winning organisation

Review summary

People rate this company as Excellent based on 48,366 product reviews

Average score of 4.78/5
5 star
89%
4 star
8%
3 star
1%
2 star
0%
1 star
1%
Reviews for One Call Insurance have trended positively over the past 90 days

One Call Insurance scores highly for competitive pricing, easy online renewals, and helpful staff who often go the extra mile. Many find their car insurance straightforward and value the loyalty rewards and clear communication. However, the claims process and customer service can be a nightmare, with poor phone access, long waits, and frustrating cancellation policies putting people off.

Positive themes

  • One Call Insurance car insurance is often praised for competitive prices and great value. (10 mentions)
  • Renewing with One Call Insurance is usually easy and offers good deals. (10 mentions)
  • Customer service at One Call Insurance is often described as friendly and helpful. (10 mentions)

Negative themes

  • Getting through to One Call Insurance by phone or chat is often a frustrating ordeal. (8 mentions)
  • Claims handling with One Call Insurance can be slow and poorly communicated. (5 mentions)
  • Cancellation and refund policies at One Call Insurance are seen as harsh and unfair. (5 mentions)
Summarised by AI
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About One Call Insurance

One Call Insurance is an insurance broker based in Doncaster.

Founded in 1995, they started out helping customers in South Yorkshire before expanding their services out UK-wide.

One Call Insurance help personal and commercial customers with a full range of policies. The personal insurance policies they provide include car, home, pet, travel and motorbike insurance as well as breakdown cover. Commercial customer policies include business insurance, vehicle, property and tradesman insurance.

One Call Insurance at a glance

Contact details

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Reviews for One Call Insurance

Showing 11 of 48366 company reviews • Last reviewed within 7 days

Car insurance

Car insurance broker • 4th August 2026

It was just easy to do and hassle free.And very competitive. Clear and consise all the way through. I would highly recommend it was easy... It was just easy to do and hassle free.And very competitive. Clear and consise all the way through. I would highly recommend it was easy to do and I would highly recommend Read more Read less

{"display":"Craig Gardner ","full_name":"Craig Gardner ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Value,and Flowers

Car insurance broker • 4th August 2026

Simple, easy to deal with and value, not much else you need to be. Would love for you to send my wife flowers monthly on my behalf if possible?

{"display":"Craig F","full_name":"Craig F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    I recommend it to others too!

    I generally have positive experiences.

    {"display":"Sandorne O","full_name":"Sandorne O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4.00/5

    no problems encountered an efficient service

    no problems encountered an efficient service

    {"display":"mr i","full_name":"mr i","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Good price, good service, easy to use website.

    Good price, good service, easy to use website.

    {"display":"TickleG","full_name":"TickleG","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Provides the insirance that I need without extras th...

    Provides the insirance that I need without extras that I wont use.

    {"display":"Richard L","full_name":"Richard L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    very positive , very professional and polite

    very positive , very professional and polite

    {"display":"JULIE REECE","full_name":"JULIE REECE","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Amazing agents very helpful and nothing was a problem

    Amazing agents very helpful and nothing was a problem

    {"display":"Leanne","full_name":"Leanne","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4.00/5

    IT'S GOOD TO TALK.

    Overall, good but would be excellent if one could talk directly to a human when trying to ensure applications are completed and/or trying to clarify... Overall, good but would be excellent if one could talk directly to a human when trying to ensure applications are completed and/or trying to clarify certain points for brevity. (I can talk faster than I can type). Read more Read less

    {"display":"Bertram L","full_name":"Bertram L","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1067337.png"}}'s avatar
  • 5.00/5

    Great experience, very smooth change from my previou...

    Great experience, very smooth change from my previous insurance provider.. Good value for money and includes more than other providers who cost more.

    {"display":"Tracy N","full_name":"Tracy N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Easy to get a very competitive quote, then accept an...

    Easy to get a very competitive quote, then accept and be covered - all within an hour.

    {"display":"Naomi R","full_name":"Naomi R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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