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One Call Insurance reviews

One Call Insurance Logo
Rated Excellent • 4.78/5

One Call Insurance reviews

Verified business Last reviewed within 7 days
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  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • UK-based contact centre
    UK-based contact centre
  • Award winning organisation
    Award winning organisation

Review summary

People rate this company as Excellent based on 48,034 product reviews

Average score of 4.78/5
5 star
89%
4 star
8%
3 star
1%
2 star
0%
1 star
1%
Reviews for One Call Insurance have trended positively over the past 90 days

One Call Insurance scores highly for competitive pricing, easy online renewals, and helpful staff who often go the extra mile. Many find their car insurance straightforward and value the loyalty rewards and clear communication. However, the claims process and customer service can be a nightmare, with poor phone access, long waits, and frustrating cancellation policies putting people off.

Positive themes

  • One Call Insurance car insurance is often praised for competitive prices and great value. (10 mentions)
  • Renewing with One Call Insurance is usually easy and offers good deals. (10 mentions)
  • Customer service at One Call Insurance is often described as friendly and helpful. (10 mentions)

Negative themes

  • Getting through to One Call Insurance by phone or chat is often a frustrating ordeal. (8 mentions)
  • Claims handling with One Call Insurance can be slow and poorly communicated. (5 mentions)
  • Cancellation and refund policies at One Call Insurance are seen as harsh and unfair. (5 mentions)
Summarised by AI
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About One Call Insurance

One Call Insurance is an insurance broker based in Doncaster.

Founded in 1995, they started out helping customers in South Yorkshire before expanding their services out UK-wide.

One Call Insurance help personal and commercial customers with a full range of policies. The personal insurance policies they provide include car, home, pet, travel and motorbike insurance as well as breakdown cover. Commercial customer policies include business insurance, vehicle, property and tradesman insurance.

One Call Insurance at a glance

Contact details

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Reviews for One Call Insurance

Showing 11 of 48034 company reviews • Last reviewed within 7 days

simple query solved, operator TS4 very helpful

Car insurance broker • 15th July 2026

simple query solved, operator TS4 very helpful

{"display":"Kathleen ","full_name":"Kathleen ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

easy to set up.

Car insurance broker • 15th July 2026

easy to set up. great prices. not so easy to get a hold of

{"display":"Willliam S","full_name":"Willliam S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Renewal quote

    Received my renewal, was a lot more than I expected especially as I had made no claims in the year. Spoke online with PS1 (Paige... Received my renewal, was a lot more than I expected especially as I had made no claims in the year. Spoke online with PS1 (Paige S) who was able to reduce the quote to the same cost as last year so happy to remain. Read more Read less

    {"display":"Andrew M","full_name":"Andrew M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    I had to use their chat service to resolve an issue...

    I had to use their chat service to resolve an issue that needed more documentation from me, Tabitha TS4 was extremely helpful and resolved the... I had to use their chat service to resolve an issue that needed more documentation from me, Tabitha TS4 was extremely helpful and resolved the issue within minutes after checking it for me and even uploaded it to my file so I didn't have to. You can even request a transcript to be sent by email to you as confirmation that the issue had been resolved. Read more Read less

    {"display":"Elizabeth L","full_name":"Elizabeth L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Very easy to use friendly staff good online portal

    Very easy to use friendly staff good online portal

    {"display":"Amanda H","full_name":"Amanda H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Agent HH2 was superb dealing with my renewal.

    Agent HH2 was superb dealing with my renewal.so easy on the customer portal. Highly recommended.

    {"display":"Clive B","full_name":"Clive B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Quick, polite, easy sums them up

    Quick, polite, easy sums them up

    {"display":"KARL J","full_name":"KARL J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Helpful and efficient...

    Needed to make a small change to policy, got stuck on line, so went onto the chat site and got it sorted out, easy and quickly

    {"display":"Mandy Child","full_name":"Mandy Child","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1746733.png"}}'s avatar
  • 5.00/5

    My policy . Thanks Josh

    I found it very easy to get intouch about my policy . For an older person it was good for me and thankyou for the patience of JH7

    {"display":"Lynda T","full_name":"Lynda T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Policy advise

    The gentleman helping gave all the answers I required to be able to make the decision to renew my policy with this company.

    {"display":"Miriam H","full_name":"Miriam H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Paige (PS1) was really helpful and clear, 5*

    Paige (PS1) was really helpful and clear in her messages, 5*

    {"display":"caoimhe","full_name":"caoimhe","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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