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One Call Insurance: Business Vehicle Insurance Broker reviews

Name: Business Vehicle Insurance Broker
Rating: 4.83 (1613 reviews)

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4.85

Based on 1,613 reviews, last reviewed 14th Oct 2025

16% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

4

It was fast & inexpensive service It was fast & inexpensive service Reviewed on: 14th October 2025

Latest lowest rating:

1

When cancelling a policy you pay in advance with 5 m... When cancelling a policy you pay in advance with 5 months left you are told with the cancel fee there no no refund.. Reviewed on: 24th July 2025

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About this product

One Call Insurance work with 16 providers on their panel to provide business vehicle insurance that covers vans.

Policies include breakdown membership, legal cover and a replacement vehicle. Optional extras are available including tool protection, public and employer’s liability.

One Call Insurance business vehicle insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, you can also leave a review and share your experience.

One Call Insurance Business Vehicle Insurance Broker reviews (1613)

Review of the One Call Insurance, Business Vehicle Insurance Broker:

Terrible experience

I had van insurance for a year was set to renew 12/08/22. I added another van to the fleet so took out another insurance with them. Next day I wanted to add another driver wouldn't let me amend online so got shoved to chat, chat sent me back online and online sent me to chat! Chat then pushed me to someone else on chat and chat then timed out. It took me waiting through chat 5hrs to do a 5minute job. The chat has to be kept active or times out and ends. In the end I cancelled my new van insurance and stopped the renewal. The time and stress it took for this one job I wonder what they would do if I actually had a claim. FYI don't try and call the claim line to get put through to talk to someone as they are a separate company and get this issue all the time, so much so they have requested a number for people to contact. Reviewed on: 8th August 2022

Very competitive pricing and great to deal with

Very competitive pricing and great to deal with Reviewed on: 8th October 2025

Good value, and great service.

I originally went with Onecall as they were the best price for the cover I needed. They have since been consistently the best value every year, and don't seem to punish you for loyalty, as many insurers do. Reviewed on: 8th October 2025

The only insurance company that I renew with year on...

The only insurance company that I renew with year on year. Reviewed on: 8th October 2025

Pretty straight forward dealing with One Call Insura...

Pretty straight forward dealing with One Call Insurance as it's all done online. I have been a customer for many years now and had no complaints. Reviewed on: 8th October 2025

Really great at claims customer service.

Although the premium is a little high, (all premiums are high everywhere though) One Call claims were fantastic when I had a claim and managed everything. Reviewed on: 8th October 2025

One call .Sorted all !

Very helpful advice,very personable assistance ,competitive pricing Reviewed on: 8th October 2025

One call vehicle insurance is very good at keeping c...

One call vehicle insurance is very good at keeping contact and retaining excellent prices,would recommend them to friends Reviewed on: 8th October 2025

I had claim were a third party run into the side of...

I had claim were a third party run into the side of my vehicle, this was handled swiftly by one call. Many Thanks Reviewed on: 8th October 2025

Great value which helps me plan my motoring cost

When I compared One Call with competitors on a like for like basis, they offered the most for the least cost. Their offer of a fixed price 36 month contract, paid monthly in advance, clinched the decision. Reviewed on: 8th October 2025

simple and straight forward, all advisors are really...

simple and straight forward, all advisors are really helpful Reviewed on: 8th October 2025

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