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One Call Insurance: Business Vehicle Insurance Broker reviews

Name: Business Vehicle Insurance Broker
Rating: 4.83 (1613 reviews)

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4.85

Based on 1,613 reviews, last reviewed 14th Oct 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

4

It was fast & inexpensive service It was fast & inexpensive service Reviewed on: 14th October 2025

Latest lowest rating:

1

When cancelling a policy you pay in advance with 5 m... When cancelling a policy you pay in advance with 5 months left you are told with the cancel fee there no no refund.. Reviewed on: 24th July 2025

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About this product

One Call Insurance work with 16 providers on their panel to provide business vehicle insurance that covers vans.

Policies include breakdown membership, legal cover and a replacement vehicle. Optional extras are available including tool protection, public and employer’s liability.

One Call Insurance business vehicle insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, you can also leave a review and share your experience.

One Call Insurance Business Vehicle Insurance Broker reviews (1613)

Review of the One Call Insurance, Business Vehicle Insurance Broker:

Terrible experience

I had van insurance for a year was set to renew 12/08/22. I added another van to the fleet so took out another insurance with them. Next day I wanted to add another driver wouldn't let me amend online so got shoved to chat, chat sent me back online and online sent me to chat! Chat then pushed me to someone else on chat and chat then timed out. It took me waiting through chat 5hrs to do a 5minute job. The chat has to be kept active or times out and ends. In the end I cancelled my new van insurance and stopped the renewal. The time and stress it took for this one job I wonder what they would do if I actually had a claim. FYI don't try and call the claim line to get put through to talk to someone as they are a separate company and get this issue all the time, so much so they have requested a number for people to contact. Reviewed on: 8th August 2022

Changing vehicle insurance from old to new is a breeze

I recently replaced my business van with a new van and spoke to a customer service personnel with One Call team. I was able to exchange the old vehicle insurance to the new vehicle insurance in 30 minutes Reviewed on: 9th October 2025

Best renew price 2 years running, even after web sea...

Best renew price 2 years running, even after web search, phone connects quickly with English representatives,easy to reply to queries Reviewed on: 9th October 2025

Great online Platform

Very easy to use online platform with the customer kept well informed of their transactions with One Call. Reviewed on: 9th October 2025

Very well covered insurance at excellent value

Very well covered insurance at excellent value for your money. easy to contact when things do go wrong with smooth and easy solutions I could not ask for more from an insurance company . Reviewed on: 9th October 2025

5 star business car insurance

One call have been excellent I swapped from another company who I had been with for 8 years and saved over £500 on my car insurance. When my car broke down I got help within the hour they have been fantastic. Reviewed on: 9th October 2025

no comment is what I want to say

no comment is what I want to say Reviewed on: 9th October 2025

very good service prompt and efficient

very good service prompt and efficient Reviewed on: 9th October 2025

Highly recommended.

I have been insured with One Call for my work van for five years, I always compare prices when my renewal is due and One Call always match the best price often with more benefits. Communication should you need to speak directly is swift and efficient. Reviewed on: 9th October 2025

Excellent customer experience

Customer service has always been excellent and efficient in the 6 years I've had my insurance nothing is a problem Reviewed on: 9th October 2025

Had no bother, reasonable price, easy to buy

Had no bother, reasonable price, easy to buy Reviewed on: 9th October 2025

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