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One Call Insurance: Business vehicle insurance broker reviews

Name: Business vehicle insurance broker
Rating: 4.79 (1730 reviews)

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4.79

Based on 1,730 reviews, last reviewed 24th Jul 2026

10700% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Always get a competitive quote so renewal is simple. Always get a competitive quote so renewal is simple. Reviewed on: 24th July 2026

Latest lowest rating:

1

Robotic and not joined up internal communications Robotic and not joined up internal communications Reviewed on: 8th July 2026

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About this product

One Call Insurance work with 16 providers on their panel to provide business vehicle insurance that covers vans.

Policies include breakdown membership, legal cover and a replacement vehicle. Optional extras are available including tool protection, public and employer’s liability.

One Call Insurance business vehicle insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, you can also leave a review and share your experience.

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One Call Insurance Business vehicle insurance broker reviews (1730)

Value for money.

Value for money always available even when nothing is wrong Reviewed on: 4th September 2024

Consistently Good Customer Service

I was initially hesitant about switching to One Call, but I've been with them since 2021 now, and they consistently deliver good customer service, particularly via their webchat service. Reviewed on: 28th August 2024

CH5 was patient, helpful, and knowledgeable.

CH5 was patient, helpful, and knowledgeable. Reviewed on: 7th August 2024

Ji1 was great.

Ji1 was great. Quick to sort out issue well done Reviewed on: 24th July 2024

Fantastic service from agent KB2.

Fantastic service from agent KB2. Very helpfull and product knowledge was second to none Reviewed on: 24th July 2024

Renewed my insurance policy- quick and easy

Renewed my insurance policy- quick and easy and agent JE3 was very helpful :) Reviewed on: 31st May 2024

Van Renewal

Renewed my policy with no hassle whatsoever! Spoke with AJ1 and he managed to updated my information and give me a better offer. Happy to stay for another year! Reviewed on: 26th February 2024

Beware of this company

At a roundabout and hit by another vehicle which left at speed no details ( uninsured or stolen ) thought I would do the right thing informed police and one call insurance but informed I would sort the damage myself to save my ncb. Day after calls and emails about fixing my vehicle ? I rang and explained but passed over again where he expla He would sort it even asked was my vehicle still in compound waiting for repair ? Cars never left me wanted more personal info said sorted. Today recieved e mail stating file closed but due to my claim I loose my ncb and counts for five years. NO MEANS of speaking to someone no emails just a chat box so I’ve written a letter recorded to the ceo In 45 years of business I’ve never dealt with such an incompetent company STAY WELL CLEARE Reviewed on: 15th January 2024

Rubbish customer relations

Absolute joke of a firm virtually impossible to get holdover,when I got put through to the wrong person very unhelpful and indeed put the phone down over 2 hours trying to cancel a policy definitely not recommended Reviewed on: 1st November 2023

Dumb Idiots

What a useless bunch of aresholes ! can never get through to the right department, let alone speak to anyone thats human ! You pay your for your insurance and cant speak to anyone about your policy, cant even get it online ! and then to top that off, they cancel your policy without telling you !!! Reviewed on: 24th October 2023

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