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One Call Insurance: Business Vehicle Insurance Broker reviews

Name: Business Vehicle Insurance Broker
Rating: 4.83 (1613 reviews)

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4.85

Based on 1,613 reviews, last reviewed 14th Oct 2025

16% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

4

It was fast & inexpensive service It was fast & inexpensive service Reviewed on: 14th October 2025

Latest lowest rating:

1

When cancelling a policy you pay in advance with 5 m... When cancelling a policy you pay in advance with 5 months left you are told with the cancel fee there no no refund.. Reviewed on: 24th July 2025

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About this product

One Call Insurance work with 16 providers on their panel to provide business vehicle insurance that covers vans.

Policies include breakdown membership, legal cover and a replacement vehicle. Optional extras are available including tool protection, public and employer’s liability.

One Call Insurance business vehicle insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, you can also leave a review and share your experience.

One Call Insurance Business Vehicle Insurance Broker reviews (1613)

Review of the One Call Insurance, Business Vehicle Insurance Broker:

Terrible experience

I had van insurance for a year was set to renew 12/08/22. I added another van to the fleet so took out another insurance with them. Next day I wanted to add another driver wouldn't let me amend online so got shoved to chat, chat sent me back online and online sent me to chat! Chat then pushed me to someone else on chat and chat then timed out. It took me waiting through chat 5hrs to do a 5minute job. The chat has to be kept active or times out and ends. In the end I cancelled my new van insurance and stopped the renewal. The time and stress it took for this one job I wonder what they would do if I actually had a claim. FYI don't try and call the claim line to get put through to talk to someone as they are a separate company and get this issue all the time, so much so they have requested a number for people to contact. Reviewed on: 8th August 2022

One Call........sorted!

One Calls online site is clear, concise, easily understood and without needless information. Queries regarding insurance are answered without preamble. Reviewed on: 8th October 2025

Nice and easy, good price.

Nice and easy, good price. Perhaps a bit too good at monitoring my online activity - I entered a change of address to get an idea of costs, but didn’t save the details as dates weren’t set. Next thing I knew I was threatened with having my insurance summarily cancelled! Reviewed on: 8th October 2025

Staff are friendly and when I've used my cover I hav...

Staff are friendly and when I've used my cover I have felt supported every step of the way. Reviewed on: 8th October 2025

Nothing bad to say.

Nothing bad to say. Smooth all the way through Reviewed on: 8th October 2025

Perfect start to my time with one call after purchas...

Perfect start to my time with one call after purchasing my police online they contacted me to go through my policy to make sure everything was as I needed . Never had any previous insurance company do that ever . I’m happy they have my back incase of any issues arising. Reviewed on: 8th October 2025

Excellent initial price and renewals process was ver...

Excellent initial price and renewals process was very pain free Reviewed on: 8th October 2025

Amazing customer service

Portal excellent and customer service after a non fault accident was amazing. Reviewed on: 8th October 2025

Great company.

Great company. Very fast communication, very good customer service. Hassel free van insurance for my business. i would highly recommend this company. Reviewed on: 8th October 2025

Great helpful service knowledgeable and understanding

Great helpful service knowledgeable and understanding Reviewed on: 8th October 2025

Great Van Insurance

Very easy to access this insurance company. Reviewed on: 8th October 2025

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