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One Call Insurance: Car insurance broker reviews

Name: Car insurance broker
Rating: 4.78 (28218 reviews)

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4.78

Based on 28,218 reviews, last reviewed 11th Sep 2026

458800% increase in 5 star reviews

in the past 90 days

3100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Easy to arrange, helpful staff Easy to arrange helpful staff. I received a follow up call after I bought the insurance to checkk I had everything I needed Reviewed on: 11th September 2026

Latest lowest rating:

1

very unhelpful in time of need After an accident they did not want to help and they told contradicting information. 6 weeks later i still had no sorted payments, car was written off... Read more Reviewed on: 9th September 2026

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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

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One Call Insurance Car insurance broker reviews (28218)

Always find them sorting out any problems I have str...

Always find them sorting out any problems I have straight away Reviewed on: 2nd September 2025

Great value for money and a respectable service

Great value for money and a respectable service Reviewed on: 31st August 2025

easy to use great site plenty of information and kep...

easy to use great site plenty of information and kept updated. Reviewed on: 31st August 2025

Excellent customer service, also easy to navigate we...

Excellent customer service, also easy to navigate website Reviewed on: 30th August 2025

Shocking treatment and left thousands in debt

In July 2025, one of One Call’s customers crashed into my legally parked car in Portsmouth. From the start, the experience has been nothing short of stressful and unfair. It took them two weeks to collect my car, leaving my family (with two young children) in limbo, unsure whether we’d have a vehicle. Communication was terrible — I was never clearly told my car was being written off. Instead, I was just handed a settlement figure and pressured to make a decision. I owe over £18,000 on my Jaguar finance, but they only offered £12,000, leaving me with a £6,000 debt through no fault of my own. How is that fair? To make matters worse, on the day of a family wedding, they suddenly recalled the hire car they had provided. I had to pay £104 out of pocket to cover travel costs at the last minute. The whole process has been handled with a lack of care, poor communication, and zero fairness. Instead of supporting a family who has already suffered because of their customer’s negligence, they’ve added unnecessary financial and emotional strain. I am now seeking legal advice and escalating this to the Financial Ombudsman Service. If you value fairness, transparency, and basic respect — avoid One Call Insurance Reviewed on: 30th August 2025

A simple process with a great result

As well as being quick and easy everything was clear o the forms provided and simple to understand and complete. Reviewed on: 29th August 2025

Long time customer

Insured my car through One Call since 2017. Recently changed my vehicle mid way through policy term. Made all the necessary changes through the on-line portal and everything ran extremely smoothly Reviewed on: 29th August 2025

As always simple to use and best value for me.

As always simple to use and best value for me. Reviewed on: 29th August 2025

good all round easy website even for dinosaurs

good all round easy website even for dinosaurs Reviewed on: 29th August 2025

All positive experience with One Call.

All positive experience with One Call. There was no reason to contact your Team last year. I hope for good cooperation in the future. Reviewed on: 29th August 2025

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