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One Call Insurance: Car insurance broker reviews

Name: Car insurance broker
Rating: 4.79 (23132 reviews)

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4.79

Based on 23,132 reviews, last reviewed 19th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Great service. Great service. Good price. Overall happy Reviewed on: 21st February 2026

Latest lowest rating:

1

Poor customer service and Lack of empathty for customer I am writing to provide feedback regarding the service I received from a One Call agent (TW5) following a motoring incident on Thursday 18th June 2026... Read more Reviewed on: 19th June 2026

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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

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One Call Insurance Car insurance broker reviews (23132)

Brought but not used

Brought a policy but not had to use you so can't say 100% how good or bad you are but will take the £1000 as it'll pay for next year cover if I win. Reviewed on: 27th September 2023

Car insurance

Not happy with one call, no direct number and having to wait on live chat to report a claim took an hour only to be told I had to ring a number, I rang the number and was told you have got to go through live chat, stressful is an understatement, I won't renew Reviewed on: 27th September 2023

Insurance

Good service and they are good at answering the phone! Reviewed on: 27th September 2023

Straightforward insurance

I recently joined this insurance company and have been impressed with their clear language as insurance policies can sometimes be difficult to understand. Also the price is very competitive. I would recommend this company. Reviewed on: 27th September 2023

Poor Experience

No contact number. For example: you make a typo when setting up your quote via comparison website and only realise afterwards. With a normal broker, you ring up and amend your policy. OneCall however, hide behind their live chat feature for which they charge, so you have no chance of ringing them to explain. And then they hike your policy premium when they amend your policy anyway. Overall: not recommended. Reviewed on: 27th September 2023

Excellent service

I have been with one call for a least 5years. I have had excellent communication & experiences with the company. Breakdown policy was first class. Online portal is very easy to use to report a breakdown and very quick at responding. Would recommend to friends & family Reviewed on: 27th September 2023

Great service, great cost

It was very easy to book the car insurance and any time I have needed to contact them the service has been very professional. Reviewed on: 27th September 2023

Amazing

Amazing cover amazing cost and amazing customer services Reviewed on: 27th September 2023

No hassle easy, so not stressful in any way

Everything was done online, it was pretty straight forward, i wasn`t like i was trying to write a novel, just simple stress free, not multiple question, that were the same like some firms, plus even with the online, you feel you have a personal touch as well, as you get emails asking if your ok, payment is due, its the first Insurance company in away, make you feel special, but online. its weird but great, if you understand what i am trying to say Reviewed on: 27th September 2023

Straight Forward and Great Value

Having relied on a national big name business for my car insurance for years , I was tempted to switch and try something else . I have found One Call easy to use , fair priced and so very supportive Reviewed on: 27th September 2023

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